Complaints & Recalls
Consumer Complaints
2 ComplaintsColumbus Trading-partners Usa, Inc.
Defect Description:
Carry Handle, Shell, Base
Potential Consequences:
I am writing to formally report a safety concern involving the Cybex Calisto G 360 convertible car seat. The issue pertains to a persistent rattling noise that emanates from the seat, specifically from the area near the child’s footrest, just above the belt tensioner lock mechanism. This sound occurs consistently during vehicle operation, regardless of whether a child is seated or the seat is unoccupied. I contacted the manufacturer, and their response was as follows: “After our Product Team reviewed your claim, it was determined that the amount of rattle you hear is completely normal. It passes our quality review for sound. The specific sound that is heard is from the metal rod inside the belt tensioner door.” While I appreciate their response, I remain deeply concerned. A rattling sound originating from a critical restraint mechanism area warrants a thorough safety inspection. The explanation that it is “normal” does not ease concerns about potential long-term reliability, wear, or failure of a restraint system component. Given that this noise may indicate looseness or internal movement of a part involved in child restraint tensioning, I strongly believe this issue requires further investigation by independent safety professionals. Please let me know if any additional documentation, photos, or videos would help in assessing the issue.
Corrective Action:
I am writing to formally report a safety concern involving the Cybex Calisto G 360 convertible car seat. The issue pertains to a persistent rattling noise that emanates from the seat, specifically from the area near the child’s footrest, just above the belt tensioner lock mechanism. This sound occurs consistently during vehicle operation, regardless of whether a child is seated or the seat is unoccupied. I contacted the manufacturer, and their response was as follows: “After our Product Team reviewed your claim, it was determined that the amount of rattle you hear is completely normal. It passes our quality review for sound. The specific sound that is heard is from the metal rod inside the belt tensioner door.” While I appreciate their response, I remain deeply concerned. A rattling sound originating from a critical restraint mechanism area warrants a thorough safety inspection. The explanation that it is “normal” does not ease concerns about potential long-term reliability, wear, or failure of a restraint system component. Given that this noise may indicate looseness or internal movement of a part involved in child restraint tensioning, I strongly believe this issue requires further investigation by independent safety professionals. Please let me know if any additional documentation, photos, or videos would help in assessing the issue.
Additional Notes:
I am writing to formally report a safety concern involving the Cybex Calisto G 360 convertible car seat. The issue pertains to a persistent rattling noise that emanates from the seat, specifically from the area near the child’s footrest, just above the belt tensioner lock mechanism. This sound occurs consistently during vehicle operation, regardless of whether a child is seated or the seat is unoccupied. I contacted the manufacturer, and their response was as follows: “After our Product Team reviewed your claim, it was determined that the amount of rattle you hear is completely normal. It passes our quality review for sound. The specific sound that is heard is from the metal rod inside the belt tensioner door.” While I appreciate their response, I remain deeply concerned. A rattling sound originating from a critical restraint mechanism area warrants a thorough safety inspection. The explanation that it is “normal” does not ease concerns about potential long-term reliability, wear, or failure of a restraint system component. Given that this noise may indicate looseness or internal movement of a part involved in child restraint tensioning, I strongly believe this issue requires further investigation by independent safety professionals. Please let me know if any additional documentation, photos, or videos would help in assessing the issue.
Mfg Campaign: 11667864
Recall Date: Jun 18, 2025
Columbus Trading-partners Usa, Inc.
Defect Description:
Other/I am not sure
Potential Consequences:
I am filing this complaint regarding a defective CYBEX Callisto car seat and the company’s mishandling of my replacement request. The tension door of the car seat has malfunctioned three times while driving, causing the seat to become unsecured and putting my child’s safety at significant risk. This malfunction is deeply concerning and could lead to severe consequences. Details of the Incident Component Failure: The tension door of the car seat pops open during use, rendering the seat unsecured. This has occurred three times. Availability for Inspection: The defective car seat is available for inspection upon request. Safety Risk: Each malfunction directly jeopardized my child’s safety while driving. Inspection: A certified Child Passenger Safety Technician (CPST) and CYBEX customer service both confirmed that the car seat was installed correctly. CYBEX Customer Service Interaction: When I contacted CYBEX customer service to report the issue, they initially refused to replace the defective seat unless I provided a video of the malfunction. This request was unreasonable, as capturing the incident is nearly impossible due to its random nature and dangerous to attempt while driving. After further discussion, CYBEX agreed to replace the car seat under the condition that I remove all identifying product information (serial number, manufacturer date, etc.) and submit photos. I complied with their instructions, but I was subsequently informed that the car seat was out of stock in all colors, requiring me to wait for a replacement. When I later noticed that the car seat was back in stock in certain colors, I followed up with CYBEX, only to be told that they had reversed their decision and were now refusing to replace the seat. This decision, after I complied with all of their requests, including removing the product’s identifying information, is unacceptable and unprofessional.
Corrective Action:
I am filing this complaint regarding a defective CYBEX Callisto car seat and the company’s mishandling of my replacement request. The tension door of the car seat has malfunctioned three times while driving, causing the seat to become unsecured and putting my child’s safety at significant risk. This malfunction is deeply concerning and could lead to severe consequences. Details of the Incident Component Failure: The tension door of the car seat pops open during use, rendering the seat unsecured. This has occurred three times. Availability for Inspection: The defective car seat is available for inspection upon request. Safety Risk: Each malfunction directly jeopardized my child’s safety while driving. Inspection: A certified Child Passenger Safety Technician (CPST) and CYBEX customer service both confirmed that the car seat was installed correctly. CYBEX Customer Service Interaction: When I contacted CYBEX customer service to report the issue, they initially refused to replace the defective seat unless I provided a video of the malfunction. This request was unreasonable, as capturing the incident is nearly impossible due to its random nature and dangerous to attempt while driving. After further discussion, CYBEX agreed to replace the car seat under the condition that I remove all identifying product information (serial number, manufacturer date, etc.) and submit photos. I complied with their instructions, but I was subsequently informed that the car seat was out of stock in all colors, requiring me to wait for a replacement. When I later noticed that the car seat was back in stock in certain colors, I followed up with CYBEX, only to be told that they had reversed their decision and were now refusing to replace the seat. This decision, after I complied with all of their requests, including removing the product’s identifying information, is unacceptable and unprofessional.
Additional Notes:
I am filing this complaint regarding a defective CYBEX Callisto car seat and the company’s mishandling of my replacement request. The tension door of the car seat has malfunctioned three times while driving, causing the seat to become unsecured and putting my child’s safety at significant risk. This malfunction is deeply concerning and could lead to severe consequences. Details of the Incident Component Failure: The tension door of the car seat pops open during use, rendering the seat unsecured. This has occurred three times. Availability for Inspection: The defective car seat is available for inspection upon request. Safety Risk: Each malfunction directly jeopardized my child’s safety while driving. Inspection: A certified Child Passenger Safety Technician (CPST) and CYBEX customer service both confirmed that the car seat was installed correctly. CYBEX Customer Service Interaction: When I contacted CYBEX customer service to report the issue, they initially refused to replace the defective seat unless I provided a video of the malfunction. This request was unreasonable, as capturing the incident is nearly impossible due to its random nature and dangerous to attempt while driving. After further discussion, CYBEX agreed to replace the car seat under the condition that I remove all identifying product information (serial number, manufacturer date, etc.) and submit photos. I complied with their instructions, but I was subsequently informed that the car seat was out of stock in all colors, requiring me to wait for a replacement. When I later noticed that the car seat was back in stock in certain colors, I followed up with CYBEX, only to be told that they had reversed their decision and were now refusing to replace the seat. This decision, after I complied with all of their requests, including removing the product’s identifying information, is unacceptable and unprofessional.
Mfg Campaign: 11659760
Recall Date: May 8, 2025
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