Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Columbus Trading-partners Usa, Inc.
Safety Issue:
Columbus Trading-Partners USA, Inc. (CTP) is recalling certain Cybex Aton G, Aton G SensorSafe, Aton G Swivel, Aton G Swivel SensorSafe, Eos and Aton G Swivel Travel System, Eos and Aton G Travel System, Libelle and Aton G Travel System, and Beezy and Aton G Travel System child seats. The harness hip anchorage retention hooks may bend, causing the anchor pin to loosen, and the harness strap to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Recall Date: Feb 14, 2025
Consumer Complaints
2 ComplaintsColumbus Trading-partners Usa, Inc.
Defect Description:
Chest Clip, Buckle, Harness
Potential Consequences:
Carseat is stuck on base. Reached out to cybex and they are not sending a replacement and say they do not know when the repair kits are sent out. This is not reasonable for a safety recall.
Corrective Action:
Carseat is stuck on base. Reached out to cybex and they are not sending a replacement and say they do not know when the repair kits are sent out. This is not reasonable for a safety recall.
Additional Notes:
Carseat is stuck on base. Reached out to cybex and they are not sending a replacement and say they do not know when the repair kits are sent out. This is not reasonable for a safety recall.
Mfg Campaign: 11665066
Recall Date: Jun 5, 2025
Columbus Trading-partners Usa, Inc.
Defect Description:
CHILD SEAT
Potential Consequences:
The contact owns a Cybex Aton G car seat. The contact received notification of NHTSA Campaign Number: 25C002000 (Child Seat); however, the part to do the recall repair was not yet available. The manufacturer was contacted via telephone and via an online form; however, the manufacturer failed to send the remedy kit and installation instructions to the contact. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Corrective Action:
The contact owns a Cybex Aton G car seat. The contact received notification of NHTSA Campaign Number: 25C002000 (Child Seat); however, the part to do the recall repair was not yet available. The manufacturer was contacted via telephone and via an online form; however, the manufacturer failed to send the remedy kit and installation instructions to the contact. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Additional Notes:
The contact owns a Cybex Aton G car seat. The contact received notification of NHTSA Campaign Number: 25C002000 (Child Seat); however, the part to do the recall repair was not yet available. The manufacturer was contacted via telephone and via an online form; however, the manufacturer failed to send the remedy kit and installation instructions to the contact. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Mfg Campaign: 11664551
Recall Date: Jun 3, 2025
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