Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Columbus Trading-partners Usa, Inc.
Safety Issue:
Columbus Trading-Partners USA, Inc. (CTP) is recalling certain Cybex Aton G, Aton G SensorSafe, Aton G Swivel, Aton G Swivel SensorSafe, Eos and Aton G Swivel Travel System, Eos and Aton G Travel System, Libelle and Aton G Travel System, and Beezy and Aton G Travel System child seats. The harness hip anchorage retention hooks may bend, causing the anchor pin to loosen, and the harness strap to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Recall Date: Feb 14, 2025
Consumer Complaints
1 ComplaintColumbus Trading-partners Usa, Inc.
Defect Description:
Chest Clip, Buckle, Harness
Potential Consequences:
Recall 25C002 was issued for this car seat and remedy kits were sent out. I have two identical car seats, both registered, but only received a kit for one. I reported the issue to Cybex and they indicated they would send another remedy kit, but it has been 6 weeks and I have not yet received it, and they have stopped replying to my messages. I am filing this complaint because they have not met their recall obligations in a timely manner.
Corrective Action:
Recall 25C002 was issued for this car seat and remedy kits were sent out. I have two identical car seats, both registered, but only received a kit for one. I reported the issue to Cybex and they indicated they would send another remedy kit, but it has been 6 weeks and I have not yet received it, and they have stopped replying to my messages. I am filing this complaint because they have not met their recall obligations in a timely manner.
Additional Notes:
Recall 25C002 was issued for this car seat and remedy kits were sent out. I have two identical car seats, both registered, but only received a kit for one. I reported the issue to Cybex and they indicated they would send another remedy kit, but it has been 6 weeks and I have not yet received it, and they have stopped replying to my messages. I am filing this complaint because they have not met their recall obligations in a timely manner.
Mfg Campaign: 11668309
Recall Date: Jun 21, 2025
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