CUSTOM FIRE FREIGHTLINER M2 2020 Complaints

Complaints & Recalls

1 Complaints 1 Recalls

Official Safety Recalls - Important!

1 Recall

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Custom Fire Apparatus, Inc.

NHTSA Campaign: 21V620000 SAFETY RECALL

9 Vehicles Affected

Recall Date: Aug 6, 2021

Safety Issue:

Custom Fire Apparatus, Inc. (Custom Fire) is recalling certain 2017-2021 Peterbilt 348, Freightliner M2, Kenworth T370, and T880 emergency vehicles equipped with Cummins L9 diesel engines. The sealing washer may not seat correctly in the pilot boreholes, allowing the high-pressure fuel rail assembly to leak.

Potential Risk:

A fuel leak in the presence of an ignition source increases the risk of a fire.

FREE Recall Solution:

Cummins will inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Owner notification letters were mailed on August 9, 2021. Owners may contact Custom Fire's customer service at 1-715-294-2555.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local CUSTOM FIRE dealer to schedule your FREE recall repair.

Manufacturer: CUSTOM FIRE
Mfg Campaign: 21E032

Notice Date: Aug 9, 2021
Recall Date: Aug 6, 2021

Consumer Complaints

1 Complaint

Custom Fire Apparatus, Inc.

Campaign: 11586745 Other

May 3, 2024

Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS

Corrective Action:

The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS

Additional Notes:

The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS

Manufacturer: CUSTOM FIRE
Mfg Campaign: 11586745

Notice Date: May 3, 2024
Recall Date: May 3, 2024

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CUSTOM FIRE FREIGHTLINER M2 2020

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Complaints & Recalls

Official Safety Recalls - Important!

Custom Fire Apparatus, Inc.

Safety Issue:

Potential Risk:

FREE Recall Solution:

Additional Details:

Consumer Complaints

Custom Fire Apparatus, Inc.

Defect Description:

Potential Consequences:

Corrective Action:

Additional Notes:

Need Legal Help?

Featured Attorneys

Barry Edzant

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