Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Cruiser Rv
Safety Issue:
Cruiser RV (Cruiser) is recalling certain model year 2015-2016 Stryker toy hauler trailers manufactured June 12, 2014, to August 27, 2015, equipped with aluminum black ladders manufactured by Christianson Industries. The affected ladders have retractable hinges, each with a welded 'top hat' that can separate from the hinge.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 99-03-11
Recall Date: Nov 14, 2016
Cruiser Rv
Safety Issue:
Cruiser RV (Cruiser) is recalling certain model year 2016-2017 Stryker travel trailers, models ST3316, STG3112 and STG3212, manufactured December 11, 2015, to March 10, 2016. The affected vehicles are equipped with safety chains on the A-frame that are rated for 11,700 lbs instead of being rated equal to, or greater than, the gross vehicle weight rating (GVWR) of the travel trailer.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 7, 2016
Cruiser Rv
Safety Issue:
Cruiser RV (Cruiser) is recalling certain model year 2016 Stryker travel trailers manufactured March 23, 2015, to April 20, 2015. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 11043R & 11044R
Recall Date: Jun 24, 2015
Cruiser Rv
Safety Issue:
Cruiser RV (Cruiser) is recalling certain model year 2016 Stryker Toy and Stryker Toy Hauler trailers manufactured July 21, 2014, to January 9, 2015, and equipped with an optional slide floor. In the affected trailers, the slide floor can be flipped up to access the storage space underneath. If the floor is flipped up while the trailer is stationary, the trailer occupants may be exposed to exhaust fumes from the generator or fumes from the exterior fueling station.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 23, 2015
Consumer Complaints
2 ComplaintsCruiser Rv
Defect Description:
EQUIPMENT
Potential Consequences:
TL* THE CONTACT OWNS A 2016 CRUISER RV STRYKER TOY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V821000(EQUIPMENT). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MCGEORGE'S ROLLING HILLS RV (LOCATED AT 11525 SUNSHADE LN, ASHLAND, VA 23005) WHO STATED THAT THE PARTS HAD TO BE ORDERED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2016 CRUISER RV STRYKER TOY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V821000(EQUIPMENT). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MCGEORGE'S ROLLING HILLS RV (LOCATED AT 11525 SUNSHADE LN, ASHLAND, VA 23005) WHO STATED THAT THE PARTS HAD TO BE ORDERED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2016 CRUISER RV STRYKER TOY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V821000(EQUIPMENT). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MCGEORGE'S ROLLING HILLS RV (LOCATED AT 11525 SUNSHADE LN, ASHLAND, VA 23005) WHO STATED THAT THE PARTS HAD TO BE ORDERED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11010184
Recall Date: Jul 24, 2017
Cruiser Rv
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE PURCHASED A CRUISER RV -STYKER 2710 TOY HAULER ON SEPTEMBER 18, 2015 FROM WANA RV IN SHIPSHEWANA, INDIAINA. THIS TOY HAULER IS COMPLETELY UNSAFE TO BE DRIVEN ON THE ROAD. THE SWAYING FROM THIS RV IS UNCONTROLLABLE. WE HAVE EXPERIENCED NOTHING BUT TROUBLE WITH THIS TOY HAULER SINCE WE PURCHASED. THE SWAYING THAT IS EXPERIENCED WHEN PULL THIS RV IS COMPLETELY UNSAFE!!!!! WE WILL ATTACH ALL CORRESPONDENCE THAT WE HAVE HAD WITH CRUISER RV REGARDING THIS ISSUE. THEY ACTUALLY STOPPED MAKING THIS MODEL, BUT STATE IT'S BECAUSE IT WAS NOT A TOP SELLER. BUT, THEY STILL MAKE THE SAME EXACT FLOOR PLAN WITH A DIFFERENT SIZE FRAME.
Corrective Action:
WE PURCHASED A CRUISER RV -STYKER 2710 TOY HAULER ON SEPTEMBER 18, 2015 FROM WANA RV IN SHIPSHEWANA, INDIAINA. THIS TOY HAULER IS COMPLETELY UNSAFE TO BE DRIVEN ON THE ROAD. THE SWAYING FROM THIS RV IS UNCONTROLLABLE. WE HAVE EXPERIENCED NOTHING BUT TROUBLE WITH THIS TOY HAULER SINCE WE PURCHASED. THE SWAYING THAT IS EXPERIENCED WHEN PULL THIS RV IS COMPLETELY UNSAFE!!!!! WE WILL ATTACH ALL CORRESPONDENCE THAT WE HAVE HAD WITH CRUISER RV REGARDING THIS ISSUE. THEY ACTUALLY STOPPED MAKING THIS MODEL, BUT STATE IT'S BECAUSE IT WAS NOT A TOP SELLER. BUT, THEY STILL MAKE THE SAME EXACT FLOOR PLAN WITH A DIFFERENT SIZE FRAME.
Additional Notes:
WE PURCHASED A CRUISER RV -STYKER 2710 TOY HAULER ON SEPTEMBER 18, 2015 FROM WANA RV IN SHIPSHEWANA, INDIAINA. THIS TOY HAULER IS COMPLETELY UNSAFE TO BE DRIVEN ON THE ROAD. THE SWAYING FROM THIS RV IS UNCONTROLLABLE. WE HAVE EXPERIENCED NOTHING BUT TROUBLE WITH THIS TOY HAULER SINCE WE PURCHASED. THE SWAYING THAT IS EXPERIENCED WHEN PULL THIS RV IS COMPLETELY UNSAFE!!!!! WE WILL ATTACH ALL CORRESPONDENCE THAT WE HAVE HAD WITH CRUISER RV REGARDING THIS ISSUE. THEY ACTUALLY STOPPED MAKING THIS MODEL, BUT STATE IT'S BECAUSE IT WAS NOT A TOP SELLER. BUT, THEY STILL MAKE THE SAME EXACT FLOOR PLAN WITH A DIFFERENT SIZE FRAME.
Mfg Campaign: 10908391
Recall Date: Sep 21, 2016
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