CRUISER RV SHADOW CRUISER ULTRA LITE 2018

Complete listing of complaints and recalls for this vehicle

2
Complaints
1
Recalls

Complaints & Recalls

2 Complaints 1 Recalls

Official Safety Recalls - Important!

1 Recall

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Cruiser Rv
NHTSA Campaign: 17V563000 SAFETY RECALL
175 Vehicles Affected
Recall Date: Sep 13, 2017
Safety Issue:

Cruiser RV (Cruiser) is recalling certain 2018 Shadow Cruiser Ultra Lite recreational trailers, models ID225RBS, ID240BHS, ID263RLS, ID279DBS, ID280QBS and ID289RBS. The axles on these vehicles were installed backwards, possibly reducing the braking ability or causing the brakes to temporarily lock up.

Potential Risk:
Improper brake function can increase the risk of a crash.
FREE Recall Solution:
Cruiser has notified owners, and dealers will correct the axle installation, free of charge. The recall began on September 20, 2017. Owners may contact Cruiser customer service at 1-866-277-5630. Cruiser's number for this recall is 99.03.13.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local CRUISER RV dealer to schedule your FREE recall repair.
Manufacturer: CRUISER RV
Mfg Campaign: 99.03.13
Notice Date: Sep 20, 2017
Recall Date: Sep 13, 2017

Consumer Complaints

2 Complaints
Cruiser Rv
Campaign: 11246113 Other
Aug 23, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

TL* THE CONTACT OWNS A 2018 CRUISER SHADOW CRUISER TRAVEL TRAILER. THE CONTACT STATED THAT THE DIAMOND DECK OF THE VEHICLE WAS LOSING ITS BOLTS. THE DIAMOND DECK WAS REPAIRED ON MAY 24, 2018. ON JULY 6, 2018, WHEN PROCESSING THE TRAILER'S SAFETY CHECK, THE CONTACT NOTICED THAT THE REAR TIRES WERE FACING OUTWARD AND THE STEEL RIMS WERE FULLY EXPOSED WITH NO RUBBER LEFT ON THE RIMS. THE CONTACT TOOK THE TRAILER TO FLAGG RV (66 W BOYLSTON ST, WEST BOYLSTON, MA 01583, 800-678-9278) WHERE IT WAS DIAGNOSED THAT THE AXLE FAILED. THE VEHICLE WAS REPAIRED AND THE TIRES WERE REPLACED. ON JUNE 28, 2019, THE VEHICLE ONCE AGAIN EXPERIENCED AXLE FAILURE. THE VEHICLE WAS REPAIRED AT FLAGG RV WHERE THEY DIAGNOSED THE VEHICLE WITH HAVING AN ABNORMAL ARCH. THE VEHICLE WAS REPAIRED AGAIN, BUT THE FAILURE RECURRED. ON AUGUST 12, 2019, BOTH FRONT AND REAR AXLES WERE REPLACED WITH OVERSIZED TUBES. THE MANUFACTURER WAS MADE AWARE OF THE VARIOUS FAILURES.

Corrective Action:

TL* THE CONTACT OWNS A 2018 CRUISER SHADOW CRUISER TRAVEL TRAILER. THE CONTACT STATED THAT THE DIAMOND DECK OF THE VEHICLE WAS LOSING ITS BOLTS. THE DIAMOND DECK WAS REPAIRED ON MAY 24, 2018. ON JULY 6, 2018, WHEN PROCESSING THE TRAILER'S SAFETY CHECK, THE CONTACT NOTICED THAT THE REAR TIRES WERE FACING OUTWARD AND THE STEEL RIMS WERE FULLY EXPOSED WITH NO RUBBER LEFT ON THE RIMS. THE CONTACT TOOK THE TRAILER TO FLAGG RV (66 W BOYLSTON ST, WEST BOYLSTON, MA 01583, 800-678-9278) WHERE IT WAS DIAGNOSED THAT THE AXLE FAILED. THE VEHICLE WAS REPAIRED AND THE TIRES WERE REPLACED. ON JUNE 28, 2019, THE VEHICLE ONCE AGAIN EXPERIENCED AXLE FAILURE. THE VEHICLE WAS REPAIRED AT FLAGG RV WHERE THEY DIAGNOSED THE VEHICLE WITH HAVING AN ABNORMAL ARCH. THE VEHICLE WAS REPAIRED AGAIN, BUT THE FAILURE RECURRED. ON AUGUST 12, 2019, BOTH FRONT AND REAR AXLES WERE REPLACED WITH OVERSIZED TUBES. THE MANUFACTURER WAS MADE AWARE OF THE VARIOUS FAILURES.

Additional Notes:

TL* THE CONTACT OWNS A 2018 CRUISER SHADOW CRUISER TRAVEL TRAILER. THE CONTACT STATED THAT THE DIAMOND DECK OF THE VEHICLE WAS LOSING ITS BOLTS. THE DIAMOND DECK WAS REPAIRED ON MAY 24, 2018. ON JULY 6, 2018, WHEN PROCESSING THE TRAILER'S SAFETY CHECK, THE CONTACT NOTICED THAT THE REAR TIRES WERE FACING OUTWARD AND THE STEEL RIMS WERE FULLY EXPOSED WITH NO RUBBER LEFT ON THE RIMS. THE CONTACT TOOK THE TRAILER TO FLAGG RV (66 W BOYLSTON ST, WEST BOYLSTON, MA 01583, 800-678-9278) WHERE IT WAS DIAGNOSED THAT THE AXLE FAILED. THE VEHICLE WAS REPAIRED AND THE TIRES WERE REPLACED. ON JUNE 28, 2019, THE VEHICLE ONCE AGAIN EXPERIENCED AXLE FAILURE. THE VEHICLE WAS REPAIRED AT FLAGG RV WHERE THEY DIAGNOSED THE VEHICLE WITH HAVING AN ABNORMAL ARCH. THE VEHICLE WAS REPAIRED AGAIN, BUT THE FAILURE RECURRED. ON AUGUST 12, 2019, BOTH FRONT AND REAR AXLES WERE REPLACED WITH OVERSIZED TUBES. THE MANUFACTURER WAS MADE AWARE OF THE VARIOUS FAILURES.

Manufacturer: CRUISER RV
Mfg Campaign: 11246113
Notice Date: Aug 23, 2019
Recall Date: Aug 23, 2019
Cruiser Rv
Campaign: 11246113 Other
Aug 23, 2019
Defect Description:

WHEELS

Potential Consequences:

TL* THE CONTACT OWNS A 2018 CRUISER SHADOW CRUISER TRAVEL TRAILER. THE CONTACT STATED THAT THE DIAMOND DECK OF THE VEHICLE WAS LOSING ITS BOLTS. THE DIAMOND DECK WAS REPAIRED ON MAY 24, 2018. ON JULY 6, 2018, WHEN PROCESSING THE TRAILER'S SAFETY CHECK, THE CONTACT NOTICED THAT THE REAR TIRES WERE FACING OUTWARD AND THE STEEL RIMS WERE FULLY EXPOSED WITH NO RUBBER LEFT ON THE RIMS. THE CONTACT TOOK THE TRAILER TO FLAGG RV (66 W BOYLSTON ST, WEST BOYLSTON, MA 01583, 800-678-9278) WHERE IT WAS DIAGNOSED THAT THE AXLE FAILED. THE VEHICLE WAS REPAIRED AND THE TIRES WERE REPLACED. ON JUNE 28, 2019, THE VEHICLE ONCE AGAIN EXPERIENCED AXLE FAILURE. THE VEHICLE WAS REPAIRED AT FLAGG RV WHERE THEY DIAGNOSED THE VEHICLE WITH HAVING AN ABNORMAL ARCH. THE VEHICLE WAS REPAIRED AGAIN, BUT THE FAILURE RECURRED. ON AUGUST 12, 2019, BOTH FRONT AND REAR AXLES WERE REPLACED WITH OVERSIZED TUBES. THE MANUFACTURER WAS MADE AWARE OF THE VARIOUS FAILURES.

Corrective Action:

TL* THE CONTACT OWNS A 2018 CRUISER SHADOW CRUISER TRAVEL TRAILER. THE CONTACT STATED THAT THE DIAMOND DECK OF THE VEHICLE WAS LOSING ITS BOLTS. THE DIAMOND DECK WAS REPAIRED ON MAY 24, 2018. ON JULY 6, 2018, WHEN PROCESSING THE TRAILER'S SAFETY CHECK, THE CONTACT NOTICED THAT THE REAR TIRES WERE FACING OUTWARD AND THE STEEL RIMS WERE FULLY EXPOSED WITH NO RUBBER LEFT ON THE RIMS. THE CONTACT TOOK THE TRAILER TO FLAGG RV (66 W BOYLSTON ST, WEST BOYLSTON, MA 01583, 800-678-9278) WHERE IT WAS DIAGNOSED THAT THE AXLE FAILED. THE VEHICLE WAS REPAIRED AND THE TIRES WERE REPLACED. ON JUNE 28, 2019, THE VEHICLE ONCE AGAIN EXPERIENCED AXLE FAILURE. THE VEHICLE WAS REPAIRED AT FLAGG RV WHERE THEY DIAGNOSED THE VEHICLE WITH HAVING AN ABNORMAL ARCH. THE VEHICLE WAS REPAIRED AGAIN, BUT THE FAILURE RECURRED. ON AUGUST 12, 2019, BOTH FRONT AND REAR AXLES WERE REPLACED WITH OVERSIZED TUBES. THE MANUFACTURER WAS MADE AWARE OF THE VARIOUS FAILURES.

Additional Notes:

TL* THE CONTACT OWNS A 2018 CRUISER SHADOW CRUISER TRAVEL TRAILER. THE CONTACT STATED THAT THE DIAMOND DECK OF THE VEHICLE WAS LOSING ITS BOLTS. THE DIAMOND DECK WAS REPAIRED ON MAY 24, 2018. ON JULY 6, 2018, WHEN PROCESSING THE TRAILER'S SAFETY CHECK, THE CONTACT NOTICED THAT THE REAR TIRES WERE FACING OUTWARD AND THE STEEL RIMS WERE FULLY EXPOSED WITH NO RUBBER LEFT ON THE RIMS. THE CONTACT TOOK THE TRAILER TO FLAGG RV (66 W BOYLSTON ST, WEST BOYLSTON, MA 01583, 800-678-9278) WHERE IT WAS DIAGNOSED THAT THE AXLE FAILED. THE VEHICLE WAS REPAIRED AND THE TIRES WERE REPLACED. ON JUNE 28, 2019, THE VEHICLE ONCE AGAIN EXPERIENCED AXLE FAILURE. THE VEHICLE WAS REPAIRED AT FLAGG RV WHERE THEY DIAGNOSED THE VEHICLE WITH HAVING AN ABNORMAL ARCH. THE VEHICLE WAS REPAIRED AGAIN, BUT THE FAILURE RECURRED. ON AUGUST 12, 2019, BOTH FRONT AND REAR AXLES WERE REPLACED WITH OVERSIZED TUBES. THE MANUFACTURER WAS MADE AWARE OF THE VARIOUS FAILURES.

Manufacturer: CRUISER RV
Mfg Campaign: 11246113
Notice Date: Aug 23, 2019
Recall Date: Aug 23, 2019

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