Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Cruise Car, Inc.
Safety Issue:
Cruise Car, Inc. (Cruise Car) is recalling certain 2019 Moke vehicles. The vehicles may be equipped with a windshield of the incorrect glass quality rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Dec 18, 2019
Consumer Complaints
1 ComplaintCruise Car, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VIN #'S ARE LOANED FROM CRUISE CAR, A FLORIDA GOLF CART MANUFACTURER, MARKETED AND SOLD BY MOKE AMERICA, A COMPANY THAT DOES NOT OWN THE MOKE TRADEMARK, MOKE AMERICA HAS FRANCHISED DEALERS FOR THEIR CARS AND DIRECT SALES TO CONSUMERS. BUT THEY ARE DEFRAUDING CUSTOMERS AS THE VEHICLES ARE NOT MOKE. FURTHERMORE, THE VEHICLES ARE ORDERED FROM CHINA AS COMPLETE ASSEMBLED UNITS AND MARKETED AS MADE IN AMERICA BY MOKE AMERICA AS IF IT WAS A CAR MANUFACTURER. MOKE AMERICA ALSO LOANS VIN NUMBERS FROM CRUISE CAR AND THEN HAS CARS IMPORTED FROM CHINA DIRECT TO DEALERS, ASKING THEM TO STAMP A CRUISE CAR VIN NUMBER ON EACH. DISCLAIMER: WE ARE MOKE USA, A SUBSIDIARY OF MOKE INTERNATIONAL AND THE GLOBAL MANUFACTURER OF MOKE. WE ARE ATTEMPTING TO MANAGE THE MOKE AMERICA SITUATION THROUGH TRADEMARK AND CIVIL LAW. ULTIMATELY, THE INFRACTIONS ARE WITH NHTSA AND WE NEED YOUR SUPPORT. CUSTOMERS ARE GETTING DEFRAUDED THROUGHOUT THE UNITED STATES DAILY WITH THESE CHINESE CARS. LASTLY, WE HAVE PHOTOGRAPHIC EVIDENCE OF THIS COMPANY ALSO SELLING MOKE'S WITH CHINESE CHERY FUEL ENGINES IN THEM; THAT DO NOT MEET EPA STANDARDS. HAPPY TO SHARE MORE INFO. ATTACHED IS THE USPTO DECISION ADVISING MOKE AMERICA DOES NOT OWN THE MOKE TRADEMARK IN THE UNITED STATES.
Corrective Action:
VIN #'S ARE LOANED FROM CRUISE CAR, A FLORIDA GOLF CART MANUFACTURER, MARKETED AND SOLD BY MOKE AMERICA, A COMPANY THAT DOES NOT OWN THE MOKE TRADEMARK, MOKE AMERICA HAS FRANCHISED DEALERS FOR THEIR CARS AND DIRECT SALES TO CONSUMERS. BUT THEY ARE DEFRAUDING CUSTOMERS AS THE VEHICLES ARE NOT MOKE. FURTHERMORE, THE VEHICLES ARE ORDERED FROM CHINA AS COMPLETE ASSEMBLED UNITS AND MARKETED AS MADE IN AMERICA BY MOKE AMERICA AS IF IT WAS A CAR MANUFACTURER. MOKE AMERICA ALSO LOANS VIN NUMBERS FROM CRUISE CAR AND THEN HAS CARS IMPORTED FROM CHINA DIRECT TO DEALERS, ASKING THEM TO STAMP A CRUISE CAR VIN NUMBER ON EACH. DISCLAIMER: WE ARE MOKE USA, A SUBSIDIARY OF MOKE INTERNATIONAL AND THE GLOBAL MANUFACTURER OF MOKE. WE ARE ATTEMPTING TO MANAGE THE MOKE AMERICA SITUATION THROUGH TRADEMARK AND CIVIL LAW. ULTIMATELY, THE INFRACTIONS ARE WITH NHTSA AND WE NEED YOUR SUPPORT. CUSTOMERS ARE GETTING DEFRAUDED THROUGHOUT THE UNITED STATES DAILY WITH THESE CHINESE CARS. LASTLY, WE HAVE PHOTOGRAPHIC EVIDENCE OF THIS COMPANY ALSO SELLING MOKE'S WITH CHINESE CHERY FUEL ENGINES IN THEM; THAT DO NOT MEET EPA STANDARDS. HAPPY TO SHARE MORE INFO. ATTACHED IS THE USPTO DECISION ADVISING MOKE AMERICA DOES NOT OWN THE MOKE TRADEMARK IN THE UNITED STATES.
Additional Notes:
VIN #'S ARE LOANED FROM CRUISE CAR, A FLORIDA GOLF CART MANUFACTURER, MARKETED AND SOLD BY MOKE AMERICA, A COMPANY THAT DOES NOT OWN THE MOKE TRADEMARK, MOKE AMERICA HAS FRANCHISED DEALERS FOR THEIR CARS AND DIRECT SALES TO CONSUMERS. BUT THEY ARE DEFRAUDING CUSTOMERS AS THE VEHICLES ARE NOT MOKE. FURTHERMORE, THE VEHICLES ARE ORDERED FROM CHINA AS COMPLETE ASSEMBLED UNITS AND MARKETED AS MADE IN AMERICA BY MOKE AMERICA AS IF IT WAS A CAR MANUFACTURER. MOKE AMERICA ALSO LOANS VIN NUMBERS FROM CRUISE CAR AND THEN HAS CARS IMPORTED FROM CHINA DIRECT TO DEALERS, ASKING THEM TO STAMP A CRUISE CAR VIN NUMBER ON EACH. DISCLAIMER: WE ARE MOKE USA, A SUBSIDIARY OF MOKE INTERNATIONAL AND THE GLOBAL MANUFACTURER OF MOKE. WE ARE ATTEMPTING TO MANAGE THE MOKE AMERICA SITUATION THROUGH TRADEMARK AND CIVIL LAW. ULTIMATELY, THE INFRACTIONS ARE WITH NHTSA AND WE NEED YOUR SUPPORT. CUSTOMERS ARE GETTING DEFRAUDED THROUGHOUT THE UNITED STATES DAILY WITH THESE CHINESE CARS. LASTLY, WE HAVE PHOTOGRAPHIC EVIDENCE OF THIS COMPANY ALSO SELLING MOKE'S WITH CHINESE CHERY FUEL ENGINES IN THEM; THAT DO NOT MEET EPA STANDARDS. HAPPY TO SHARE MORE INFO. ATTACHED IS THE USPTO DECISION ADVISING MOKE AMERICA DOES NOT OWN THE MOKE TRADEMARK IN THE UNITED STATES.
Mfg Campaign: 11342079
Recall Date: Jul 29, 2020
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