CROSSROADS SUNSET TRAIL 2017

Complete listing of complaints and recalls for this vehicle

2
Complaints
2
Recalls

Complaints & Recalls

2 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Keystone Rv Company
NHTSA Campaign: 17V755000 SAFETY RECALL
1.2M Vehicles Affected
Recall Date: Nov 22, 2017
Safety Issue:

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Potential Risk:
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
FREE Recall Solution:
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local CROSSROADS dealer to schedule your FREE recall repair.
Manufacturer: CROSSROADS
Mfg Campaign: 17-307
Notice Date: Jan 15, 2018
Recall Date: Nov 22, 2017
Ds Corp Dba Crossroads Rv
NHTSA Campaign: 16V409000 SAFETY RECALL
114 Vehicles Affected
Recall Date: Jun 8, 2016
Safety Issue:

DS Corp DBA Crossroads RV (Crossroads) is recalling certain model year 2016-2017 Hill Country and Sunset Trail recreational trailers manufactured May 13, 2015, to April 18, 2016 and equipped with an outside kitchen compartment. In the affected trailers, the inside range burners may be extinguished unintentionally when the outside kitchen compartment door is opened.

Potential Risk:
With the burners extinguished, the propane may continue to flow, creating a build up of propane gas, which in the presence of an ignition source, can increase the risk of a fire and/or explosion.
FREE Recall Solution:
Crossroads has notified owners, and dealers will install a piece of trim to cover the air gap behind the inside range to the outside kitchen, free of charge. The recall began on June 9, 2016. Owners may contact Crossroads customer service at 1-855-226-7496. Crossroad's number for this recall is 16-254.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local CROSSROADS dealer to schedule your FREE recall repair.
Manufacturer: CROSSROADS
Mfg Campaign: 16-254
Notice Date: Jun 9, 2016
Recall Date: Jun 8, 2016

Consumer Complaints

2 Complaints
Keystone Rv Company
Campaign: 11076858 Other
Mar 8, 2018
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

TL* THE CONTACT OWNS A 2017 CROSSROADS SUNSET TRAIL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V755000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE DUE TO A BACKORDER ON THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Corrective Action:

TL* THE CONTACT OWNS A 2017 CROSSROADS SUNSET TRAIL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V755000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE DUE TO A BACKORDER ON THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Additional Notes:

TL* THE CONTACT OWNS A 2017 CROSSROADS SUNSET TRAIL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V755000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE DUE TO A BACKORDER ON THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Manufacturer: CROSSROADS
Mfg Campaign: 11076858
Notice Date: Mar 8, 2018
Recall Date: Mar 8, 2018
Keystone Rv Company
Campaign: 11076858 Other
Mar 8, 2018
Defect Description:

EQUIPMENT

Potential Consequences:

TL* THE CONTACT OWNS A 2017 CROSSROADS SUNSET TRAIL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V755000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE DUE TO A BACKORDER ON THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Corrective Action:

TL* THE CONTACT OWNS A 2017 CROSSROADS SUNSET TRAIL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V755000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE DUE TO A BACKORDER ON THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Additional Notes:

TL* THE CONTACT OWNS A 2017 CROSSROADS SUNSET TRAIL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V755000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE DUE TO A BACKORDER ON THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Manufacturer: CROSSROADS
Mfg Campaign: 11076858
Notice Date: Mar 8, 2018
Recall Date: Mar 8, 2018

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