CROSSROADS CRUISER 2018

Complete listing of complaints and recalls for this vehicle

2
Complaints
4
Recalls

Complaints & Recalls

2 Complaints 4 Recalls

Official Safety Recalls - Important!

4 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Keystone Rv Company
NHTSA Campaign: 18V217000 SAFETY RECALL
876 Vehicles Affected
Recall Date: Apr 5, 2018
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and Volante recreational trailers. The brake wire may have been improperly attached to the spring assembly on the axles, allowing the wire to be damaged and short circuit.

Potential Risk:
Damage to the wire can cause a loss of trailer braking, lengthening the distance needed to stop the vehicle, increasing the risk of a crash. An electrical short of the brake wire can increase the risk of a fire.
FREE Recall Solution:
Keystone will notify owners, and dealers will relocate the brake wiring as needed, free of charge. The recall began on April 18, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-316
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local CROSSROADS dealer to schedule your FREE recall repair.
Manufacturer: CROSSROADS
Mfg Campaign: 18-316
Notice Date: Apr 18, 2018
Recall Date: Apr 5, 2018
Keystone Rv Company
NHTSA Campaign: 17V755000 SAFETY RECALL
1.2M Vehicles Affected
Recall Date: Nov 22, 2017
Safety Issue:

Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Potential Risk:
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
FREE Recall Solution:
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local CROSSROADS dealer to schedule your FREE recall repair.
Manufacturer: CROSSROADS
Mfg Campaign: 17-307
Notice Date: Jan 15, 2018
Recall Date: Nov 22, 2017
Keystone Rv Company
NHTSA Campaign: 17V667000 SAFETY RECALL
1.7K Vehicles Affected
Recall Date: Oct 20, 2017
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and 2017-2018 Crossroads Sunset, Volante, and Zinger recreational vehicles, equipped with Flame King cook tops designed for outdoor use. The cook tops have a corrugated fiber board that can burn due to a breeze or an inverted flame.

Potential Risk:
If the flame of the cook top becomes inverted or is redirected due to a breeze, the corrugated fiber board may burn, increasing the risk of a fire.
FREE Recall Solution:
Keystone will notify owners, and dealers will inspect the corrugated fiber board protector and burner for damage. If no damage exists, the fiber board regulator will be replaced. If damage is found on the fiber board, the cook top will be replaced, free of charge. The recall began on November 13, 2017. Owners may contact Keystone customer service at 1-855-226-7496. Keystone's number for this recall is 17-303.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local CROSSROADS dealer to schedule your FREE recall repair.
Manufacturer: CROSSROADS
Mfg Campaign: 17-303
Notice Date: Nov 13, 2017
Recall Date: Oct 20, 2017
Keystone Rv Company
NHTSA Campaign: 17V626000 SAFETY RECALL
270 Vehicles Affected
Recall Date: Oct 6, 2017
Safety Issue:

Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and Volante recreational trailers. These vehicles may have been manufactured with propane gas detectors instead of being manufactured with a combination propane gas/carbon monoxide detector.

Potential Risk:
Without a carbon monoxide (CO) detector, occupants will not be alerted to high levels of carbon monoxide, increasing the risk injury or death.
FREE Recall Solution:
Keystone has notified owners, and dealers will install a CO detector, free of charge. The recall began on October 16, 2017. Owners may contact Keystone customer service at 1-855-226-7496. Keystone's number for this recall is 17-302.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local CROSSROADS dealer to schedule your FREE recall repair.
Manufacturer: CROSSROADS
Mfg Campaign: 17-302
Notice Date: Oct 16, 2017
Recall Date: Oct 6, 2017

Consumer Complaints

2 Complaints
Keystone Rv Company
Campaign: 11090966 Other
Apr 30, 2018
Defect Description:

SERVICE BRAKES

Potential Consequences:

TL* THE CONTACT OWNS A 2018 CROSSROADS CRUISER RECREATIONAL TRAILER. UPON INSPECTION OF THE TRAILER, THE CONTACT NOTICED A WIRE HANGING ON THE FRONT DRIVER SIDE OF THE TRAILER. THE CONTACT STATED THAT THE WIRE WAS EXPOSED DUE TO THE WIRE RUBBING ON THE TIRE. IN ADDITION, THE CABIN WAS FILLED WITH A GREY SMOKE AND A BURNING ODOR WAS DETECTED. THE CONTACT WAS ABLE TO MANUALLY MOVE THE WIRE AND INSTALLATION TO THE WIRE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V217000 (SERVICE BRAKES, ELECTRIC). ROCKY MOUNTAIN RV (12700 CENTRAL AVE SE, ALBUQUERQUE, NM) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THERE WAS NO MILEAGE.

Corrective Action:

TL* THE CONTACT OWNS A 2018 CROSSROADS CRUISER RECREATIONAL TRAILER. UPON INSPECTION OF THE TRAILER, THE CONTACT NOTICED A WIRE HANGING ON THE FRONT DRIVER SIDE OF THE TRAILER. THE CONTACT STATED THAT THE WIRE WAS EXPOSED DUE TO THE WIRE RUBBING ON THE TIRE. IN ADDITION, THE CABIN WAS FILLED WITH A GREY SMOKE AND A BURNING ODOR WAS DETECTED. THE CONTACT WAS ABLE TO MANUALLY MOVE THE WIRE AND INSTALLATION TO THE WIRE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V217000 (SERVICE BRAKES, ELECTRIC). ROCKY MOUNTAIN RV (12700 CENTRAL AVE SE, ALBUQUERQUE, NM) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THERE WAS NO MILEAGE.

Additional Notes:

TL* THE CONTACT OWNS A 2018 CROSSROADS CRUISER RECREATIONAL TRAILER. UPON INSPECTION OF THE TRAILER, THE CONTACT NOTICED A WIRE HANGING ON THE FRONT DRIVER SIDE OF THE TRAILER. THE CONTACT STATED THAT THE WIRE WAS EXPOSED DUE TO THE WIRE RUBBING ON THE TIRE. IN ADDITION, THE CABIN WAS FILLED WITH A GREY SMOKE AND A BURNING ODOR WAS DETECTED. THE CONTACT WAS ABLE TO MANUALLY MOVE THE WIRE AND INSTALLATION TO THE WIRE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V217000 (SERVICE BRAKES, ELECTRIC). ROCKY MOUNTAIN RV (12700 CENTRAL AVE SE, ALBUQUERQUE, NM) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THERE WAS NO MILEAGE.

Manufacturer: CROSSROADS
Mfg Campaign: 11090966
Notice Date: Apr 30, 2018
Recall Date: Apr 30, 2018
Keystone Rv Company
Campaign: 11090966 Other
Apr 30, 2018
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

TL* THE CONTACT OWNS A 2018 CROSSROADS CRUISER RECREATIONAL TRAILER. UPON INSPECTION OF THE TRAILER, THE CONTACT NOTICED A WIRE HANGING ON THE FRONT DRIVER SIDE OF THE TRAILER. THE CONTACT STATED THAT THE WIRE WAS EXPOSED DUE TO THE WIRE RUBBING ON THE TIRE. IN ADDITION, THE CABIN WAS FILLED WITH A GREY SMOKE AND A BURNING ODOR WAS DETECTED. THE CONTACT WAS ABLE TO MANUALLY MOVE THE WIRE AND INSTALLATION TO THE WIRE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V217000 (SERVICE BRAKES, ELECTRIC). ROCKY MOUNTAIN RV (12700 CENTRAL AVE SE, ALBUQUERQUE, NM) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THERE WAS NO MILEAGE.

Corrective Action:

TL* THE CONTACT OWNS A 2018 CROSSROADS CRUISER RECREATIONAL TRAILER. UPON INSPECTION OF THE TRAILER, THE CONTACT NOTICED A WIRE HANGING ON THE FRONT DRIVER SIDE OF THE TRAILER. THE CONTACT STATED THAT THE WIRE WAS EXPOSED DUE TO THE WIRE RUBBING ON THE TIRE. IN ADDITION, THE CABIN WAS FILLED WITH A GREY SMOKE AND A BURNING ODOR WAS DETECTED. THE CONTACT WAS ABLE TO MANUALLY MOVE THE WIRE AND INSTALLATION TO THE WIRE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V217000 (SERVICE BRAKES, ELECTRIC). ROCKY MOUNTAIN RV (12700 CENTRAL AVE SE, ALBUQUERQUE, NM) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THERE WAS NO MILEAGE.

Additional Notes:

TL* THE CONTACT OWNS A 2018 CROSSROADS CRUISER RECREATIONAL TRAILER. UPON INSPECTION OF THE TRAILER, THE CONTACT NOTICED A WIRE HANGING ON THE FRONT DRIVER SIDE OF THE TRAILER. THE CONTACT STATED THAT THE WIRE WAS EXPOSED DUE TO THE WIRE RUBBING ON THE TIRE. IN ADDITION, THE CABIN WAS FILLED WITH A GREY SMOKE AND A BURNING ODOR WAS DETECTED. THE CONTACT WAS ABLE TO MANUALLY MOVE THE WIRE AND INSTALLATION TO THE WIRE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V217000 (SERVICE BRAKES, ELECTRIC). ROCKY MOUNTAIN RV (12700 CENTRAL AVE SE, ALBUQUERQUE, NM) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THERE WAS NO MILEAGE.

Manufacturer: CROSSROADS
Mfg Campaign: 11090966
Notice Date: Apr 30, 2018
Recall Date: Apr 30, 2018
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