Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Forest River, Inc.
Safety Issue:
Forest River, Inc. (Forest River) is recalling certain 2020-2023 Coachmen Galleria, 2021-2023 Forest River Beyond, and 2021-2023 Coachmen Nova Class B motorhomes. The retractable awning may extend unintentionally during transit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 225-1723
Recall Date: Jan 25, 2024
Forest River, Inc.
Safety Issue:
Forest River, Inc. (Forest River) is recalling certain 2021-2023 Coachmen Galleria, Beyond, Forester, Sunseeker, and 2021-2024 Nova motorhomes, equipped with certain Cummins Onan QG 2800i, and Onan QG 2800i EVAP generator sets. The fuel hose between the inline fuel filter and the Injection Pump Module (IPM) may have inadequate clamp force, possibly resulting in a gasoline leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 51-1626
Recall Date: Apr 21, 2023
Forest River, Inc.
Safety Issue:
Forest River, Inc. (Forest River) is recalling certain 2022-2023 Coachmen Beyond, Galleria, and Nova recreational vehicles, equipped with certain Multiplex Electronic Control Modules (ECM). The ECM software may cause the awning to unintentionally extend or retract when the vehicle is parked.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 225-1538
Recall Date: Oct 4, 2022
Forest River, Inc.
Safety Issue:
Forest River, Inc. (Forest River) is recalling certain 2021-2022 Coachmen Galleria, Beyond, and Nova motorhomes, equipped with certain 2-burner cooktops. The burner control valves may become damaged, causing a gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 51-1513
Recall Date: May 20, 2022
Forest River, Inc.
Safety Issue:
Forest River, Inc. (Forest River) is recalling certain 2021-2022 Coachmen Nova motorhomes. The Absorbed Glass Mat (AGM) battery was incorrectly installed inside the vehicle, which can allow hydrogen gas to enter the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 225-1416
Recall Date: Sep 3, 2021
Consumer Complaints
4 ComplaintsForest River, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2022 Coachmen Nova RV. The contact stated that he received notification of NHTSA Campaign Number: 23V286000 (Fuel System, Gasoline), and the RV was taken to the dealer, where the recall repair was completed; however, the contact stated that 40 days later, while the RV was parked with the generator running, he smelled a strong gasoline odor. The contact stated that upon inspecting underneath the RV, he noticed that gasoline was leaking significantly from the generator. The contact turned off the generator. The contact was able to drive the RV to the campsite, where it was plugged into an electrical source. The contact stated that he was concerned for his safety because the recall remedy was inadequate to provide safety while using the RV. The dealer was notified of the failure and an appointment was scheduled. The RV was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 3,500. The VIN was unavailable.
Corrective Action:
The contact owns a 2022 Coachmen Nova RV. The contact stated that he received notification of NHTSA Campaign Number: 23V286000 (Fuel System, Gasoline), and the RV was taken to the dealer, where the recall repair was completed; however, the contact stated that 40 days later, while the RV was parked with the generator running, he smelled a strong gasoline odor. The contact stated that upon inspecting underneath the RV, he noticed that gasoline was leaking significantly from the generator. The contact turned off the generator. The contact was able to drive the RV to the campsite, where it was plugged into an electrical source. The contact stated that he was concerned for his safety because the recall remedy was inadequate to provide safety while using the RV. The dealer was notified of the failure and an appointment was scheduled. The RV was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 3,500. The VIN was unavailable.
Additional Notes:
The contact owns a 2022 Coachmen Nova RV. The contact stated that he received notification of NHTSA Campaign Number: 23V286000 (Fuel System, Gasoline), and the RV was taken to the dealer, where the recall repair was completed; however, the contact stated that 40 days later, while the RV was parked with the generator running, he smelled a strong gasoline odor. The contact stated that upon inspecting underneath the RV, he noticed that gasoline was leaking significantly from the generator. The contact turned off the generator. The contact was able to drive the RV to the campsite, where it was plugged into an electrical source. The contact stated that he was concerned for his safety because the recall remedy was inadequate to provide safety while using the RV. The dealer was notified of the failure and an appointment was scheduled. The RV was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 3,500. The VIN was unavailable.
Mfg Campaign: 11547752
Recall Date: Oct 2, 2023
Forest River, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I parked my 2022 Coachman Nova 20C at the Scenic Overlook on [XXX] at approx 11:15 AM. As I opened the right side sliding door, the CAREFREE, Freedom RM, awning spontaneously extended. The Firefly touchpad next to the door was unresponsive to retracting touch command. Once extended, no attempt to retract the awning myself was effective. No warning of the status of the awning was given. A warning is only given when keys are in the ignition which was not the case. The wind at the overlook caught the awning tossing it up over the vehicle, causing bolts to pop loose. To prevent the awning from flying into passing traffic or scenic spectators in the parking lot, I used a kitchen knife to cut long slits in the fabric to relieve leverage affect of the wind on the awning. Truly, a local mechanic arrived with his truck and ratchet straps. We managed to cut away the fabric from the aluminum frame, pull the structure closed and secured it with ratchet straps. Once secured, I removed the awning fuse. This occurred on Memorial Day when dealership offices and usual means of assistance were not available. Product Identification: [XXX] , [XXX] : [XXX] , Pn: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I parked my 2022 Coachman Nova 20C at the Scenic Overlook on [XXX] at approx 11:15 AM. As I opened the right side sliding door, the CAREFREE, Freedom RM, awning spontaneously extended. The Firefly touchpad next to the door was unresponsive to retracting touch command. Once extended, no attempt to retract the awning myself was effective. No warning of the status of the awning was given. A warning is only given when keys are in the ignition which was not the case. The wind at the overlook caught the awning tossing it up over the vehicle, causing bolts to pop loose. To prevent the awning from flying into passing traffic or scenic spectators in the parking lot, I used a kitchen knife to cut long slits in the fabric to relieve leverage affect of the wind on the awning. Truly, a local mechanic arrived with his truck and ratchet straps. We managed to cut away the fabric from the aluminum frame, pull the structure closed and secured it with ratchet straps. Once secured, I removed the awning fuse. This occurred on Memorial Day when dealership offices and usual means of assistance were not available. Product Identification: [XXX] , [XXX] : [XXX] , Pn: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I parked my 2022 Coachman Nova 20C at the Scenic Overlook on [XXX] at approx 11:15 AM. As I opened the right side sliding door, the CAREFREE, Freedom RM, awning spontaneously extended. The Firefly touchpad next to the door was unresponsive to retracting touch command. Once extended, no attempt to retract the awning myself was effective. No warning of the status of the awning was given. A warning is only given when keys are in the ignition which was not the case. The wind at the overlook caught the awning tossing it up over the vehicle, causing bolts to pop loose. To prevent the awning from flying into passing traffic or scenic spectators in the parking lot, I used a kitchen knife to cut long slits in the fabric to relieve leverage affect of the wind on the awning. Truly, a local mechanic arrived with his truck and ratchet straps. We managed to cut away the fabric from the aluminum frame, pull the structure closed and secured it with ratchet straps. Once secured, I removed the awning fuse. This occurred on Memorial Day when dealership offices and usual means of assistance were not available. Product Identification: [XXX] , [XXX] : [XXX] , Pn: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11543929
Recall Date: Sep 11, 2023
Forest River, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I parked my 2022 Coachman Nova 20C at the Scenic Overlook on [XXX] at approx 11:15 AM. As I opened the right side sliding door, the CAREFREE, Freedom RM, awning spontaneously extended. The Firefly touchpad next to the door was unresponsive to retracting touch command. Once extended, no attempt to retract the awning myself was effective. No warning of the status of the awning was given. A warning is only given when keys are in the ignition which was not the case. The wind at the overlook caught the awning tossing it up over the vehicle, causing bolts to pop loose. To prevent the awning from flying into passing traffic or scenic spectators in the parking lot, I used a kitchen knife to cut long slits in the fabric to relieve leverage affect of the wind on the awning. Truly, a local mechanic arrived with his truck and ratchet straps. We managed to cut away the fabric from the aluminum frame, pull the structure closed and secured it with ratchet straps. Once secured, I removed the awning fuse. This occurred on Memorial Day when dealership offices and usual means of assistance were not available. Product Identification: [XXX] , [XXX] : [XXX] , Pn: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I parked my 2022 Coachman Nova 20C at the Scenic Overlook on [XXX] at approx 11:15 AM. As I opened the right side sliding door, the CAREFREE, Freedom RM, awning spontaneously extended. The Firefly touchpad next to the door was unresponsive to retracting touch command. Once extended, no attempt to retract the awning myself was effective. No warning of the status of the awning was given. A warning is only given when keys are in the ignition which was not the case. The wind at the overlook caught the awning tossing it up over the vehicle, causing bolts to pop loose. To prevent the awning from flying into passing traffic or scenic spectators in the parking lot, I used a kitchen knife to cut long slits in the fabric to relieve leverage affect of the wind on the awning. Truly, a local mechanic arrived with his truck and ratchet straps. We managed to cut away the fabric from the aluminum frame, pull the structure closed and secured it with ratchet straps. Once secured, I removed the awning fuse. This occurred on Memorial Day when dealership offices and usual means of assistance were not available. Product Identification: [XXX] , [XXX] : [XXX] , Pn: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I parked my 2022 Coachman Nova 20C at the Scenic Overlook on [XXX] at approx 11:15 AM. As I opened the right side sliding door, the CAREFREE, Freedom RM, awning spontaneously extended. The Firefly touchpad next to the door was unresponsive to retracting touch command. Once extended, no attempt to retract the awning myself was effective. No warning of the status of the awning was given. A warning is only given when keys are in the ignition which was not the case. The wind at the overlook caught the awning tossing it up over the vehicle, causing bolts to pop loose. To prevent the awning from flying into passing traffic or scenic spectators in the parking lot, I used a kitchen knife to cut long slits in the fabric to relieve leverage affect of the wind on the awning. Truly, a local mechanic arrived with his truck and ratchet straps. We managed to cut away the fabric from the aluminum frame, pull the structure closed and secured it with ratchet straps. Once secured, I removed the awning fuse. This occurred on Memorial Day when dealership offices and usual means of assistance were not available. Product Identification: [XXX] , [XXX] : [XXX] , Pn: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11543929
Recall Date: Sep 11, 2023
Forest River, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This vehicle is the chassis for a 2022 Coachmen Nova RB. When driving down the road, my Carefree van awning rapidly extended about 8-10 ft on its own. Fortunately, I was on my street and able to drive and park in my driveway. There were no other cars close on the road or it could have caused a serious accident or hit a pedestrian walking along the road. The awning would not retract and I had to contact a technician to manually retract the awning, zip tie it to the van and I removed the fuse. This has happened to a multitude of other camper van owners with this chassis. It is a serious issue and I encourage you to investigate this matter before a fatality or serious injury occurs.
Corrective Action:
This vehicle is the chassis for a 2022 Coachmen Nova RB. When driving down the road, my Carefree van awning rapidly extended about 8-10 ft on its own. Fortunately, I was on my street and able to drive and park in my driveway. There were no other cars close on the road or it could have caused a serious accident or hit a pedestrian walking along the road. The awning would not retract and I had to contact a technician to manually retract the awning, zip tie it to the van and I removed the fuse. This has happened to a multitude of other camper van owners with this chassis. It is a serious issue and I encourage you to investigate this matter before a fatality or serious injury occurs.
Additional Notes:
This vehicle is the chassis for a 2022 Coachmen Nova RB. When driving down the road, my Carefree van awning rapidly extended about 8-10 ft on its own. Fortunately, I was on my street and able to drive and park in my driveway. There were no other cars close on the road or it could have caused a serious accident or hit a pedestrian walking along the road. The awning would not retract and I had to contact a technician to manually retract the awning, zip tie it to the van and I removed the fuse. This has happened to a multitude of other camper van owners with this chassis. It is a serious issue and I encourage you to investigate this matter before a fatality or serious injury occurs.
Mfg Campaign: 11542193
Recall Date: Sep 1, 2023
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