chevrolet cruze Problems
chevrolet cruze 2014 Complaints
EQUIPMENT:AIR CONDITIONER
when a/c is on it blowes cold air on the windshield out of the defroster vents and foggs up the windshield ubstructing vision.it can not be shut off by any controals.took car back to dealer,they said factory has no fix for the problem.i have to use windshield wipers to wipe off the condensation off the glass so i can see at night. *tt
Reported in: JASPER GA || Crash: N || VIN #: 1G1P75SZ5E7
STEERING
while driving at hwy speeds the steering will appear to stick or not respond. it feels as if there is no response from the minor input from the steering wheel. then you put a little more input in the wheel and the car appears to catch up to the command giving it minor swerving feeling. it seems to be quite common with cruzes. i have found over 100 complaints on one forum about the same issue. something needs to be done about the possible unsafe condition.
Reported in: MASCOUTAH IL || Crash: N || VIN #: 1G1P75SZ0E7
UNKNOWN OR OTHER
when driving in a straight line at highway speed, the vehicle will not make small steering corrections. when a slight correction is attempted, a "notch" or "hitch" is felt in the steering with increased resistance in the wheel, upon overcoming the "notch" in the steering, the vehicle overcorrects and must be brought back. while the behavior occurs in a variety of temperatures and climate conditions, it seems only to occur once the vehicle has reached operating temperature and remained there for 30-60 minutes or more. the behavior also does not occur in low-speed driving or routes, such as curves, that require constant steering input, but only when small corrections are needed during straight-line highway driving. while the issue poses only a minor risk on dry, open road, it could cause serious damage or injury in tight traffic or poor road conditions such as snow or ice.
Reported in: BURT IA || Crash: N || VIN #:
ELECTRICAL SYSTEM
when driving in a straight line at highway speed, the vehicle will not make small steering corrections. when a slight correction is attempted, a "notch" or "hitch" is felt in the steering with increased resistance in the wheel, upon overcoming the "notch" in the steering, the vehicle overcorrects and must be brought back. while the behavior occurs in a variety of temperatures and climate conditions, it seems only to occur once the vehicle has reached operating temperature and remained there for 30-60 minutes or more. the behavior also does not occur in low-speed driving or routes, such as curves, that require constant steering input, but only when small corrections are needed during straight-line highway driving. while the issue poses only a minor risk on dry, open road, it could cause serious damage or injury in tight traffic or poor road conditions such as snow or ice.
Reported in: BURT IA || Crash: N || VIN #:
STEERING
when driving in a straight line at highway speed, the vehicle will not make small steering corrections. when a slight correction is attempted, a "notch" or "hitch" is felt in the steering with increased resistance in the wheel, upon overcoming the "notch" in the steering, the vehicle overcorrects and must be brought back. while the behavior occurs in a variety of temperatures and climate conditions, it seems only to occur once the vehicle has reached operating temperature and remained there for 30-60 minutes or more. the behavior also does not occur in low-speed driving or routes, such as curves, that require constant steering input, but only when small corrections are needed during straight-line highway driving. while the issue poses only a minor risk on dry, open road, it could cause serious damage or injury in tight traffic or poor road conditions such as snow or ice.
Reported in: BURT IA || Crash: N || VIN #:
ENGINE AND ENGINE COOLING
while driving my newly leased 2014 chevy cruze with the heat on to school i became dizzy, nausea and very disoriented. i pulled over and opened the windows took my hat and scarf off, within a few minutes i began to feel normal again. i preceded to start driving again only to have the same thing happen again. i called my mother to make her aware of what was happening when i drove my new car. she advised me to leave the windows open and to keep the heat off until we could get this car in for service. we brought the car in for service on january 13th, 2014 advising them that within 15 mins of driving the car we would become sick with a headache and very nausea and dizzy. the service men laughed at us. we told them that maybe its carbon monoxide getting into the car. we left the car at the service center . the very next day i received a call from the dealership advising me that yes we were right that it was carbon monoxide getting into the car. they had a service man drive the vehicle who concluded that yes it was carbon monoxide poisoning. they were going to get in touch with gm and advise us as to what they were going to do!!
Reported in: BABYLON NY || Crash: N || VIN #: 1G1PC5SB8E7
STEERING
at highway speed while going straight for at least a few seconds, the steering wheel will lock up at center position. when attempting to make minor lane corrections, the steering wheel sticks and upon more input force suddenly jerks when power assist returns. this could lead to an accident especially in poor road conditions.
Reported in: MIDDLETOWN PA || Crash: N || VIN #:
STEERING
the following issue only occurs once the vehicle has been driven for 15+ miles and is "warmed up". when on a straight road at highway speeds there is an issue with minor corrections to the steering in order to maintain position in the lane. the steering wheel sticks when attempting to make these minor corrections, resulting in additional strength being used in order to move the wheel. the wheel always moves with this additional pressure, but sometimes it results in an overcorrection causing the driver to have to correct in the other direction. i have researched this issue and found hundreds of different cruze owners complaining about the same problem on various websites, with varying degrees of dealership assistance in attempting to fix this problem. i have an appointment to bring my vehicle into the dealer on february 22nd, but the service representative i spoke with stated there were no technical bulletins or other guidance that he could find regarding this problem. if, as a fairly quick internet search indicates, that there are hundreds, if not perhaps thousands of cruze drivers with a similar problem, and keeping in mind that steering is probably the second most important auto system superseded only by braking, then perhaps this problem deserves formal review by the nhtsa.
Reported in: WINDER GA || Crash: N || VIN #: 1G1P75SZ4E7
SERVICE BRAKES
the brake pedal will push (in a panic stop) to below the accelerator allowing the car to continue accelerating when the brake pedal is pushed to stop vehicle. this has occurred at least two times in 3 months. i have never had a car with brake pedal travel to go to and below the level of the accelerator pedal. a wide shoe will allow the above mentioned problem. i have had the dealer (westside chevrolet,katy tx) look at the problem. the answer i get that there is no adjustment to the brakes. i feel this is a safety problem and the brake pads should be replaced in order to prevent an accident.
Reported in: HOUSTON TX || Crash: N || VIN #: 1G1PC5SBXE7
ENGINE AND ENGINE COOLING
the car was turned off for approximately 45 minutes. the door was opened and a buzzing noise was coming from the engine area. it lasted about 5 minutes. the same thing happened 5 more times. at that point, we had an appointment to be at. the issue has been handed over to the gm engineers. at this point, nobody knows what the problem is, we believe it could be a safety hazard. the only time we have driven the vehicle since that episode, was to take it over to the dealership.
Reported in: TELFORD PA || Crash: N || VIN #: 1G1PB5SG8E7
AIR BAGS
tl* the contact owns a 2014 chevrolet cruze. the contact stated that while attempting to make a left turn, the vehicle was crashed into from the front. the air bags did not deploy. the contact was not injured. the vehicle was towed to the dealer where the contact was awaiting repairs. the manufacture was not contacted. the approximate failure mileage was 2,000. the vin was not available.
Reported in: ROCHESTER NY || Crash: Y || VIN #:
ENGINE
tl* the contact owns a 2014 chevrolet cruze. the contact stated while driving on an incline, the vehicle drifted backwards. immediately after disengaging the brakes, the vehicle stalled without any warning. the vehicle was taken to the dealer where the technician was unable to diagnose the failure. the manufacturer was aware of the failure. the vehicle was not repaired. the failure mileage was 500 and the current mileage was 7,500.
Reported in: CEDAR BLUFF VA || Crash: N || VIN #: 1G1PC5SB8E7
ELECTRICAL SYSTEM
my vehicle recently became part of the gm recall below: vehicles affected: about 174,046 model-year 2013-2014 chevrolet cruze sedans equipped with a turbo 1.4-liter engine and manufactured between nov. 28, 2012, and march 7, 2014. the problem: the right front half shaft may fracture and separate while driving, potentially causing the vehicle to lose power and coast to a stop. if a vehicle with a fractured half shaft is parked without the parking brake applied, the car could move unexpectedly. either condition increases the risk of a crash. ever since i bought it i kept hearing strange noise under my car. not just that the car also had some other issues with the electrical, the screen kept going black. i called the agency and they kept my car for a week. they kept saying that they had trouble knowing what exactly was going on with my car. at the end they just say that it was due to an update. but , until now i still hear the noise as if something about to brake. after reading the recall i am concern for my safety. please help.
Reported in: SAN JOSE CA || Crash: N || VIN #: 1G1PC5SB2E7
STRUCTURE:BODY
my vehicle recently became part of the gm recall below: vehicles affected: about 174,046 model-year 2013-2014 chevrolet cruze sedans equipped with a turbo 1.4-liter engine and manufactured between nov. 28, 2012, and march 7, 2014. the problem: the right front half shaft may fracture and separate while driving, potentially causing the vehicle to lose power and coast to a stop. if a vehicle with a fractured half shaft is parked without the parking brake applied, the car could move unexpectedly. either condition increases the risk of a crash. ever since i bought it i kept hearing strange noise under my car. not just that the car also had some other issues with the electrical, the screen kept going black. i called the agency and they kept my car for a week. they kept saying that they had trouble knowing what exactly was going on with my car. at the end they just say that it was due to an update. but , until now i still hear the noise as if something about to brake. after reading the recall i am concern for my safety. please help.
Reported in: SAN JOSE CA || Crash: N || VIN #: 1G1PC5SB2E7
POWER TRAIN
my vehicle recently became part of the gm recall below: vehicles affected: about 174,046 model-year 2013-2014 chevrolet cruze sedans equipped with a turbo 1.4-liter engine and manufactured between nov. 28, 2012, and march 7, 2014. the problem: the right front half shaft may fracture and separate while driving, potentially causing the vehicle to lose power and coast to a stop. if a vehicle with a fractured half shaft is parked without the parking brake applied, the car could move unexpectedly. either condition increases the risk of a crash. ever since i bought it i kept hearing strange noise under my car. not just that the car also had some other issues with the electrical, the screen kept going black. i called the agency and they kept my car for a week. they kept saying that they had trouble knowing what exactly was going on with my car. at the end they just say that it was due to an update. but , until now i still hear the noise as if something about to brake. after reading the recall i am concern for my safety. please help.
Reported in: SAN JOSE CA || Crash: N || VIN #: 1G1PC5SB2E7
VEHICLE SPEED CONTROL
tl* the contact owns a 2014 chevrolet cruze. the contact stated that while driving approximately 70 mph, the vehicle independently decelerated to approximately 30 mph. the contact indicated that the vehicle would not accelerate over 40 mph. the vehicle was turned off and after restarting, vehicle operated normally. the vehicle was taken to the dealer who was unable to diagnose the defect. the manufacturer was notified and no solution was offered. the vin was not available. the failure mileage was 600.
Reported in: CUBA MO || Crash: N || VIN #:
POWER TRAIN
i've had couple incidents in reverse where car just stalls luckily i've always been on a side street but im fearful that the trans will stall in a busy street soon and ill be hit as i live off a busy street in kokomo. i bought car new with 00 miles on it. now the problem persist more and more now. i've come close to being hit twice now. it stays garage now due to fears so i waste money monthly.for a defective car...
Reported in: KOKOMO IN || Crash: N || VIN #: 1G1PC5SB8E7
STEERING
i have 5500 miles on my 2014 cruze diesel and recently i have noticed a disturbing problem with the steering at highway speeds. there seems to be a "dead" spot in the center of the steering range. it is particularly noticeable when i make a lane change at 65 - 70 mph in traffic. the steering is not tight and precise... it sort of feels sloppy like a high mileage car that has some free play in the steering wheel. it is scary. i have heard that the chevy cruze had problems like this in 2012 and earlier. i assumed that they had corrected the problem. i guess they haven't.
Reported in: AUBURN MA || Crash: N || VIN #: 1G1P75SZ6E7
SERVICE BRAKES
tl* the contact owns a 2014 chevrolet cruze. the contact stated that while at a stop and releasing the brakes, the vehicle was hesitant to respond and failed to accelerate. the vehicle was taken to a dealer where it was advised that the brakes were functioning properly. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure mileage was 7,000 and the current mileage was 8,000.
Reported in: VIROQUA WI || Crash: N || VIN #: 1G1P75SZ6E7
STEERING
no matter what my speed, my steering wheel sticks when i go to make minor steering corrections and overcompensates when it comes loose, resulting in the car turning more than wanted
Reported in: CONWAY NH || Crash: N || VIN #: 1G1PC5SB3E7
POWER TRAIN
my car (chevy cruze 2014 model) was recalled 6 weeks after i purchased it. it has been sitting on the dealership lot waiting on a replacement part, which is not available now and no time-frame for a replacement is known by gm or the dealership. and i am without my vehicle for 3 weeks. and i want my vehicle repaired, but no parts are available to do this...i'm paying for a car i cannot drive and if i do it is unsafe due to the defect. i am very very angry at gm for not having defect-free parts or knowing when i will get my car back.
Reported in: GREENBRIER AR || Crash: N || VIN #:
POWER TRAIN
purchased 2014 chevy cruze from mark newcomer at grey chevrolet on 27 october 2013. found out in november there was an active recall on the half shaft. (error number one: in accordance with the nhtsa the car shouldn't have been sold to us). repair work done in november. in march a recall on the recall was announced. grey did not call us, we called them. car inspected 9 april 2014, we were informed we would in fact need the half shaft replaced again. they said our car was completely safe to drive and nothing would happen. (error number two: per nhtsa we shouldn't have been allowed to leave the lot with the car, we should've been given a rental immediately). 5 may 2014, the half shaft broke as i was driving our son to school and sent us backwards down a hill. i fear for the safety of others purchasing cars from grey, as they do not appear to abide by nhtsa guidelines. the car has since been repaired, by another dealership. meanwhile, i have 3 voicemails and an email from various grey employees openly saying the car shouldn't have been sold to us and we shouldn't have been allowed to leave the lot after the 2nd inspection, but basically "oh well." this cavalier attitude frightens me quite frankly. also, upon looking at the initial work order for the half shaft repair that was done in november, it appears as though they dated it for the date of purchase, which would've been impossible because it was a sunday and they had no service employees present.
Reported in: POULSBO WA || Crash: N || VIN #: 1G1PE5SB0E7
UNKNOWN OR OTHER
i bought my cruze at the end of feb 2014, new. on april 11, 2014, i took it in for a routine maintence task.i was told that they had to check for a defective right axle. i was told it was defective and given a loaner car. they still have my car and can not tell me when it might be fixed because there are no parts available! so, for all most 6 weeks, i am now making a car payment on a car that i can not drive! so is chevrolet still making the cruze and if so why don't they have axles to replace the defective ones!! i am tired of not getting an answer. i also never got a letter from chevrolet that i had a defective car! what would have happened if i had never taken it in for maintance?! i think the car should be replaced!
Reported in: EVANSVILLE IN || Crash: N || VIN #: 1G1PG5SB0E7
POWER TRAIN
at the end of december 2013 i purchased a 2014 chevy cruze turbo diesel. shortly after buying this vehicle i discovered there as a problem with the excessive torque and the braking system and hair trigger brake release. when releasing the brake this car would leap forward in an unsafe manner. this would happen when releasing the brake slightly. releasing the brake a quarter of an inch or less was sufficient. i am not talking about my foot slipping off the brake pedal. the high rpm's and torque is not a good match with this particular automatic transmission. i am sure a standard transmission would be a better match. after my car jumped out into a major street and almost caused an accident i took my vehicle to my local dealership. the dealership examined my car and came up with the bellowing results: brakes feel normal for vehicle. 4 wheel disc and has electric vacuum pump. no repairs required at this time. idle normal for present time, ecm will rise idle at certain time like cold start compensate for battery draw of glow plugs?. by the way the above incident occurred when the car was normal operating temperature. as a result i immediately traded this vehicle (1500 miles were on the odometer) for a different brand. it would be nice if your engineers could look into this matter to avoid future incidents with other chevy cruz owners. i am very concerned over the safety of this vehicle. thanks
Reported in: JACKSONVILLE FL || Crash: N || VIN #: 1G1P75SZ4E7
SERVICE BRAKES
at the end of december 2013 i purchased a 2014 chevy cruze turbo diesel. shortly after buying this vehicle i discovered there as a problem with the excessive torque and the braking system and hair trigger brake release. when releasing the brake this car would leap forward in an unsafe manner. this would happen when releasing the brake slightly. releasing the brake a quarter of an inch or less was sufficient. i am not talking about my foot slipping off the brake pedal. the high rpm's and torque is not a good match with this particular automatic transmission. i am sure a standard transmission would be a better match. after my car jumped out into a major street and almost caused an accident i took my vehicle to my local dealership. the dealership examined my car and came up with the bellowing results: brakes feel normal for vehicle. 4 wheel disc and has electric vacuum pump. no repairs required at this time. idle normal for present time, ecm will rise idle at certain time like cold start compensate for battery draw of glow plugs?. by the way the above incident occurred when the car was normal operating temperature. as a result i immediately traded this vehicle (1500 miles were on the odometer) for a different brand. it would be nice if your engineers could look into this matter to avoid future incidents with other chevy cruz owners. i am very concerned over the safety of this vehicle. thanks
Reported in: JACKSONVILLE FL || Crash: N || VIN #: 1G1P75SZ4E7
ENGINE
at the end of december 2013 i purchased a 2014 chevy cruze turbo diesel. shortly after buying this vehicle i discovered there as a problem with the excessive torque and the braking system and hair trigger brake release. when releasing the brake this car would leap forward in an unsafe manner. this would happen when releasing the brake slightly. releasing the brake a quarter of an inch or less was sufficient. i am not talking about my foot slipping off the brake pedal. the high rpm's and torque is not a good match with this particular automatic transmission. i am sure a standard transmission would be a better match. after my car jumped out into a major street and almost caused an accident i took my vehicle to my local dealership. the dealership examined my car and came up with the bellowing results: brakes feel normal for vehicle. 4 wheel disc and has electric vacuum pump. no repairs required at this time. idle normal for present time, ecm will rise idle at certain time like cold start compensate for battery draw of glow plugs?. by the way the above incident occurred when the car was normal operating temperature. as a result i immediately traded this vehicle (1500 miles were on the odometer) for a different brand. it would be nice if your engineers could look into this matter to avoid future incidents with other chevy cruz owners. i am very concerned over the safety of this vehicle. thanks
Reported in: JACKSONVILLE FL || Crash: N || VIN #: 1G1P75SZ4E7
POWER TRAIN
tl* the contact owns a 2014 chevrolet cruze. the contact stated that while driving approximately 30 mph, the vehicle swerved to the left independently and the contact lost control of the vehicle. as a result, the contact crashed into a fence. a police report was not filed. there were no injuries reported. the vehicle was not taken to a dealer for a diagnostic testing. the manufacturer was notified of the failure. the approximate failure mileage was 1,000.
Reported in: TERREHAUTS IN || Crash: Y || VIN #: 1G1PC5SB0E7
POWER TRAIN
my car is on the recall list for gm and jeff schmitt chevy in fairborn ohio has refused to provide me with a loner because gm will not pay for the loner. there is not any parts avaliable to fix the recall. i am very uphappy with gm and jeff schmitt chevy being so willing to put not only myself but my family in harms way because they do not want to pay for a loner when they are the companies who sold me my car!
Reported in: SPRINGFIELD OH || Crash: N || VIN #:
ELECTRICAL SYSTEM:WIRING
tl* the contact owns a 2014 chevrolet cruise. the contact stated that while traveling 60 mph, the vehicle lost all power as the engine light illuminated on the instrument panel. the vehicle was towed to the dealer. the technician diagnosed that the lug nut that held the electrical ground wire was loose and had to be tightened in order to repair the failure. the failure and current mileage was 3,000.
Reported in: DANBURY CT || Crash: N || VIN #: 1G1PA5SG8E7
POWER TRAIN
tl* the contact owns a 2014 chevrolet cruze. the contact stated while driving approximately 30 mph, a loud knocking noise emitted inside of the vehicle. the vehicle independently pulled into the right direction. the vehicle was taken to an authorized dealer. the technician inspected the vehicle and informed that the failure was related to a recall associated with nhtsa campaign id number 13v452000 (power train). the contact was unable to have the vehicle serviced under the recall because the remedy part was unavailable. the manufacturer was notified of the problem. the approximate failure mileage was 3,000.
Reported in: HOUSTON TX || Crash: N || VIN #: 1G1PC5SBXE7
POWER TRAIN
this vehicle is subject to a recall. in march i filed a claim with gm customer care, in early april the vehicle was examined by the dealer and it was determined that the vehicle does have a defective front axle. i was told the parts are on order but the dealers have no idea when they will receive them. according to my dealer, christensen chevy of highland indiana, they have over 300 axles on order. today i checked with gm customer care and they stated the parts are being manufactured and they have no date information. in the meantime, we are driving a vehicle with a defective front axle which could break at any time. i was told it is not a problem since the car will slow to a stop. this would be very dangerous since i travel on the highway regularly. what can be done to expedite repair?
Reported in: SCHERERVILLE IN || Crash: N || VIN #: 1G1JH52F637
AIR BAGS
the car was coasting on a level road. just before the driver applied the brake, the interior lights started flashing and the steering wheel locked. the brake pedal went all the way to the floor but the car did not stop. then the front passenger airbag went off and then the drivers side airbag went off. no other cars were around. on star came on and stated that the occupants were just in a very serve accident and that emergency services were on the way. there was no damage to the vehicle at all. gmc sent out an inspector and he was surprised. a report was prepared and ultimately it was stated that the car was experiencing a roll over event. however, the data in the report does not support gmcs contention. one major error discovered on the report was that the sensor said it was a small adult sitting in the passenger seat. that adult weighed 265 pounds or more at that time. next one of the data records says the event took place on 7/5/2013. one of the event recorders states the car was rolling in a clockwise flashing but another one shows the car was rolling head to toe. finally, the graphical data shows no rollover in one sensor and a counterclockwise rotation in the other. gmc stated that they would fix the car for free and offered to pay medical fees and bills. the passenger suffered a broken collar bone, a ruptured ear drum and blood pressure on site of 220/140. the vehicle sensor stated that the vehicle was hit on the side (broadsided). the data recorder states that both airbags went off at the same time, but there was a three second delay between the passenger airbag, then the driver airbag. the passenger airbag indicator status was set to the off position, thus no passenger airbag should have deployed per manufacturer specs. no rear curtain airbags deployed. the report shows the airbag deployed outside the standards set for airbag deployment.
Reported in: MURRIETA CA || Crash: N || VIN #: 1G1P75SZ3E7
AIR BAGS
tl* the contact owns a 2014 chevrolet cruze. the contact stated that while driving 28 mph attempting to avoid hitting a deer, the contact crashed into a parked truck and then ran over a fire hydrant. the force of the impact caused the contact¿s head to go through the windshield and the air bags failed to deploy. the contact sustained contusions and lacerations to the head. the manufacturer and dealer were made aware of the failure. a police report was filed. the vehicle was destroyed. the failure mileage was 19,042.
Reported in: MEDWAY MA || Crash: Y || VIN #: 1G1P75SZXE7
AIR BAGS
tl* the contact owns a 2014 chevrolet cruze. the contact received notification of nhtsa campaign numbers:14v372000 (air bags) and 14v151000 (power train), and stated that the parts were not available. the dealer did not give a specific date when the parts would become available. the manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would be repaired. the vin was not available. the contact had not experienced a failure.
Reported in: POINT PLEASANT NJ || Crash: N || VIN #:
POWER TRAIN
tl* the contact owns a 2014 chevrolet cruze. the contact received notification of nhtsa campaign numbers:14v372000 (air bags) and 14v151000 (power train), and stated that the parts were not available. the dealer did not give a specific date when the parts would become available. the manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would be repaired. the vin was not available. the contact had not experienced a failure.
Reported in: POINT PLEASANT NJ || Crash: N || VIN #:
VEHICLE SPEED CONTROL
tl* the contact owns a 2014 chevrolet cruze. the contact stated that the speedometer displayed the incorrect speed. the failure continued to occur over a three month period. the vehicle was taken to the dealer for diagnostic testing; however, the manufacturer stated they would not repair the vehicle because there was a two mile allowance on the gauge. the approximate failure mileage was 9,995. ..updated 08/12/14 *bf
Reported in: CANAL WINCHESTER OH || Crash: N || VIN #: 1G1PC5SB5E7
AIR BAGS
we received gm safety recall 14305 on june 25th. we were advised of an air bag malfunction and to contact our dealer asap. we called the dealer (paddock chevrolet) immediately and were advised that they had received no instructions from gm. they would call back in two days, which they did. they advised that still had no instructions from gm. it has now been over a week and have not heard from the dealer . i cannot believe that it is taking so long to give instructions to the dealer. in march gm had realized they had a problem . in addition the recall advised us to contact the dealer asap due to the increased risk of injury.i guess this points out to us that gm does not really care about their customer, since their fiasco with the iginition key. i will never buy a gm auto again because of the lack of concern for safety issues with the cars. this basic problem can never be solved as it is ingrained in their management style
Reported in: WILLIAMSVILLE NY || Crash: N || VIN #: 1G1PA5SG3E7
WHEELS
tire blew out in tread area hole the size of a quarter. second tire blew out a hole size of fifty cent piece in sidewall approx two weeks later.
Reported in: FRONT ROYAL VA || Crash: N || VIN #: 1G1P75SZ3E7
AIR BAGS
tl* the contact owns a 2014 chevrolet cruze. the contact received a notification for recall nhtsa campaign id number: 14v372000 (air bags) and received the recall repair. the manufacturer was notified of the safety concern. the contact had not experienced a failure.
Reported in: SOMERSET PA || Crash: N || VIN #: 1G1PC5SB6E7
SUSPENSION
i am a very frustrated mother with this vehicle purchase. i purchased a chevrolet cruze for my son as a gift for his high school graduation february 2, 2014. a month later there was a stop on sales because of the dangerous recall for the front axle right half that can break. the car has been sitting in the dealer for 2 months and i am making payments on a vehicle that we cannot even use. i know it is not the dealers fault , it is the gmc manufacturing company. i know someone needs to be held accountable for this. this is a disgrace to our country. how can one of the biggest car companies in the united states be so irresponsible? after all the bailout money that was giving to them out of our tax dollars. i do not even feel safe for my son to drive that car any more even if they replace the parts. i would probably need to get a second or third opinion. what am i my supposed to do trade in the car for what? for another vehicle that has more recalls. it looks like all of the gmc vehicles have recalls. we purchased the cruze because it was economical on gas and look i have a frustrated teen that is starting college in less that a month and cannot drive his brand new car. i keep getting messages about other recalls, the recent one was the defective air bags. please tell me what i can do to feel better. i called gmc asked to talk to a supervisor and waited and waited and they wasted my time because no one wants to hear a mother complaining about her child's safety. if everyone would do their job correctly, no one would be having these problems. i really hope someone is held accountable for all of this. how can they replace the parts with used parts? i really hope that all of us being affected by these get some incentive to keep our cars and to help us to ease our frustration. i am really concerned about my son's safety. help!!! thanks so much for your time.
Reported in: WHITTIER CA || Crash: N || VIN #: 1G1PC5SB8E7
WHEELS
i am a very frustrated mother with this vehicle purchase. i purchased a chevrolet cruze for my son as a gift for his high school graduation february 2, 2014. a month later there was a stop on sales because of the dangerous recall for the front axle right half that can break. the car has been sitting in the dealer for 2 months and i am making payments on a vehicle that we cannot even use. i know it is not the dealers fault , it is the gmc manufacturing company. i know someone needs to be held accountable for this. this is a disgrace to our country. how can one of the biggest car companies in the united states be so irresponsible? after all the bailout money that was giving to them out of our tax dollars. i do not even feel safe for my son to drive that car any more even if they replace the parts. i would probably need to get a second or third opinion. what am i my supposed to do trade in the car for what? for another vehicle that has more recalls. it looks like all of the gmc vehicles have recalls. we purchased the cruze because it was economical on gas and look i have a frustrated teen that is starting college in less that a month and cannot drive his brand new car. i keep getting messages about other recalls, the recent one was the defective air bags. please tell me what i can do to feel better. i called gmc asked to talk to a supervisor and waited and waited and they wasted my time because no one wants to hear a mother complaining about her child's safety. if everyone would do their job correctly, no one would be having these problems. i really hope someone is held accountable for all of this. how can they replace the parts with used parts? i really hope that all of us being affected by these get some incentive to keep our cars and to help us to ease our frustration. i am really concerned about my son's safety. help!!! thanks so much for your time.
Reported in: WHITTIER CA || Crash: N || VIN #: 1G1PC5SB8E7
POWER TRAIN
tl* the contact owns a 2014 chevrolet cruze. the contact stated that while driving at various speeds, the vehicle jerked intermittently when shifting gears. the contact also mentioned that when driving at high speeds, there would be a reduction in engine power and the vehicle violently jerked. the vehicle was taken to the dealer where the failure was unable to be duplicated. the manufacturer was made aware of failure. the failure mileage was 411 and the current mileage was 23,000. the vin was not available. updated 09/11/14*lj
Reported in: KIDRON OH || Crash: N || VIN #: 1G1PA5SH7E7
SUSPENSION
2 manufacturer recalls; first for the right front axle not being safe, second for a faulty air bag system. my car was held for the recall for 86 days.
Reported in: SAN DIEGO CA || Crash: N || VIN #: 1G1PE5SB6E7
AIR BAGS
2 manufacturer recalls; first for the right front axle not being safe, second for a faulty air bag system. my car was held for the recall for 86 days.
Reported in: SAN DIEGO CA || Crash: N || VIN #: 1G1PE5SB6E7
POWER TRAIN
safety issue, so scary i am afraid of driving it now: the gas pedal has a delay in it and scared me to death several times, trying to come out of a stop light on a busy intersection as the car had a 2-3 second delay in responding to the gas pedal, and then whooshed out on top of incoming traffic!!! on the highway it happened several times that changing lanes becomes an issue as this delay in responding and sudden acceleration almost got me into an accident last week. i have bought all the warranties, extended warranties, and taken excellent care of the car. i have had it only since december 10, 2013. when i leased it, i was told it had cruise control. it hadn't so they had to install it for free. the car does not come with cruise control ?????!!!! when i took it to the dealership for maintenance and review of the issue, the mechanic found the same behavior and deemed it as "normal" [???!!!] i traced my toyota corolla 2010, and it had cruise control! i spoke with the dealership and they tried to sell me another car for more money down and higher monthly payments, when i refused and threatened with writing to gm and the attorney general, they said they would do anything in their hands and speak with the regional rep from gm. i am waiting for their response. sincerely, now that i know this, i want my money back then i started investigating and found a lot of complaints of the same nature. the cruzes should be all recalled and moneys refunded. i am afraid of driving that car and i want a refund. i would rather lease from another company. if i only knew the total lack of respect for human life that the gm executives had i would have never leased a chevy. i did nor know until a week ago that gm was recalling thousands or poorly made cars!
Reported in: WINTER SPRINGS FL || Crash: N || VIN #: 1G1PA5SH6E7
VEHICLE SPEED CONTROL
safety issue, so scary i am afraid of driving it now: the gas pedal has a delay in it and scared me to death several times, trying to come out of a stop light on a busy intersection as the car had a 2-3 second delay in responding to the gas pedal, and then whooshed out on top of incoming traffic!!! on the highway it happened several times that changing lanes becomes an issue as this delay in responding and sudden acceleration almost got me into an accident last week. i have bought all the warranties, extended warranties, and taken excellent care of the car. i have had it only since december 10, 2013. when i leased it, i was told it had cruise control. it hadn't so they had to install it for free. the car does not come with cruise control ?????!!!! when i took it to the dealership for maintenance and review of the issue, the mechanic found the same behavior and deemed it as "normal" [???!!!] i traced my toyota corolla 2010, and it had cruise control! i spoke with the dealership and they tried to sell me another car for more money down and higher monthly payments, when i refused and threatened with writing to gm and the attorney general, they said they would do anything in their hands and speak with the regional rep from gm. i am waiting for their response. sincerely, now that i know this, i want my money back then i started investigating and found a lot of complaints of the same nature. the cruzes should be all recalled and moneys refunded. i am afraid of driving that car and i want a refund. i would rather lease from another company. if i only knew the total lack of respect for human life that the gm executives had i would have never leased a chevy. i did nor know until a week ago that gm was recalling thousands or poorly made cars!
Reported in: WINTER SPRINGS FL || Crash: N || VIN #: 1G1PA5SH6E7
STRUCTURE:BODY
moving with traffic, sneezed and when i opened my yes i couldn,'t stop in time and rear ended a stopped or slowing down vehicle. i was wearing my seat belt,slammed into the steering wheel, wondered why the air bags didn't deploy. went to hospital. bruised from right side of neck down my chest. faint black yes from hitting steering wheel. bruises on both knees. i am concerned the air bags failed. your assistance would be appreciated. also have pictures of bruising.
Reported in: LEVITTOWN PA || Crash: Y || VIN #: 1G1PA5SG2E7
UNKNOWN OR OTHER
moving with traffic, sneezed and when i opened my yes i couldn,'t stop in time and rear ended a stopped or slowing down vehicle. i was wearing my seat belt,slammed into the steering wheel, wondered why the air bags didn't deploy. went to hospital. bruised from right side of neck down my chest. faint black yes from hitting steering wheel. bruises on both knees. i am concerned the air bags failed. your assistance would be appreciated. also have pictures of bruising.
Reported in: LEVITTOWN PA || Crash: Y || VIN #: 1G1PA5SG2E7
ENGINE
moving with traffic, sneezed and when i opened my yes i couldn,'t stop in time and rear ended a stopped or slowing down vehicle. i was wearing my seat belt,slammed into the steering wheel, wondered why the air bags didn't deploy. went to hospital. bruised from right side of neck down my chest. faint black yes from hitting steering wheel. bruises on both knees. i am concerned the air bags failed. your assistance would be appreciated. also have pictures of bruising.
Reported in: LEVITTOWN PA || Crash: Y || VIN #: 1G1PA5SG2E7
VEHICLE SPEED CONTROL
i heard that there is another recall on my vehicle transmission cabe can disconnect from the shift lever and the vehicle can roll away. my car pulls every time i slow down or start to put speed on car that's where is starts pulling and won't go. the other recall is the engine block heater power cord insulation. i have had two recalls done on this car already very disappointed. don't know if my car has recalls on the first two recalls i have mentioned. i thought cars were not to be sold to customers if car had recalls. i get nervous and feel very unsafe in this car!! i have not gotten recalls letters yet! please let me know if these recalls affects my car.
Reported in: MIDLAND TX || Crash: N || VIN #: 1G1PH5SB9E7
ELECTRICAL SYSTEM
i recently purchased a brand new 2014 chevy cruze. on the way to work four days after purchasing it, i was side swiped by another vehicle at 55 mph. my vehicle was put into a spin, i hit a curb and snapped the passenger side sub frame, spun out, and my vehicle went up into flames. it was engulfed within 20 seconds of the accident. i had to kick the driver door our because it wouldn't open. i was lucky enough to get out of the car before being burned. there were no deaths, i was the only occupant of the vehicl and i was able to exit the vehicle with a moderate concussion, and multiple bruises. had there been anyone else in the car, the outcome would've been different. the vehicle had 200 miles on it at the time of the accident. i don't recommend buying a chevy, they are not safe vehicles. gm will not return my phone calls or do anything to correct this issue.
Reported in: OFALLON MO || Crash: Y || VIN #:
SUSPENSION
i recently purchased a brand new 2014 chevy cruze. on the way to work four days after purchasing it, i was side swiped by another vehicle at 55 mph. my vehicle was put into a spin, i hit a curb and snapped the passenger side sub frame, spun out, and my vehicle went up into flames. it was engulfed within 20 seconds of the accident. i had to kick the driver door our because it wouldn't open. i was lucky enough to get out of the car before being burned. there were no deaths, i was the only occupant of the vehicl and i was able to exit the vehicle with a moderate concussion, and multiple bruises. had there been anyone else in the car, the outcome would've been different. the vehicle had 200 miles on it at the time of the accident. i don't recommend buying a chevy, they are not safe vehicles. gm will not return my phone calls or do anything to correct this issue.
Reported in: OFALLON MO || Crash: Y || VIN #:
POWER TRAIN
after purchasing the 2014 cruze on july 29, 2014, i drove it to my residence which was for 6 miles and parked in my driveway. i placed the shift level in the park position and set the emergency brake. my grand daughter, age 16, asked if she could test drive the car. after entering the vehicle, she released the emergency brake and attempted to start it. the car would not start and unknown to her while attempting to start, the vehicle slowly went backwards into the street. the shift lever in the vehicle was stuck in park and would not move and it would not start. i called on star and asked them to run a test on the car to see what was wrong with it. the lady came back with no known problems from their test. i asked and she called a tow truck to return the vehicle to the dealer. the cruze was repaired the next day. the problem was identified with a defective shift cable. the casing around the shift cable at the transmission cracked causing cable not to release leaving transmission in free mode. i was upset and angry with the dealership and gm because the vehicle broke down in the first 6 miles. i then checked for recalls on the vehicle and found gm recall number 14048 and nhtsa recall 14v092, which identified my defect exactly, but did not include my vin in the recall order. i called gm and expressed my concerns they assigned a case number and a very nice lady called and asked what would make me happy. my main concern was the safety of my family and other people who have bought the cruze with a defective shift lever cable. once a part is identified as defective it should no longer be used and it should be replaced on all manufactured vehicles. i was offered a replacement vehicle by the dealership and gm but i declined the offer.
Reported in: WARNER ROBINS GA || Crash: N || VIN #: 1G1PA5SH7E7
ELECTRICAL SYSTEM
after purchasing the 2014 cruze on july 29, 2014, i drove it to my residence which was for 6 miles and parked in my driveway. i placed the shift level in the park position and set the emergency brake. my grand daughter, age 16, asked if she could test drive the car. after entering the vehicle, she released the emergency brake and attempted to start it. the car would not start and unknown to her while attempting to start, the vehicle slowly went backwards into the street. the shift lever in the vehicle was stuck in park and would not move and it would not start. i called on star and asked them to run a test on the car to see what was wrong with it. the lady came back with no known problems from their test. i asked and she called a tow truck to return the vehicle to the dealer. the cruze was repaired the next day. the problem was identified with a defective shift cable. the casing around the shift cable at the transmission cracked causing cable not to release leaving transmission in free mode. i was upset and angry with the dealership and gm because the vehicle broke down in the first 6 miles. i then checked for recalls on the vehicle and found gm recall number 14048 and nhtsa recall 14v092, which identified my defect exactly, but did not include my vin in the recall order. i called gm and expressed my concerns they assigned a case number and a very nice lady called and asked what would make me happy. my main concern was the safety of my family and other people who have bought the cruze with a defective shift lever cable. once a part is identified as defective it should no longer be used and it should be replaced on all manufactured vehicles. i was offered a replacement vehicle by the dealership and gm but i declined the offer.
Reported in: WARNER ROBINS GA || Crash: N || VIN #: 1G1PA5SH7E7
ENGINE
after purchasing the 2014 cruze on july 29, 2014, i drove it to my residence which was for 6 miles and parked in my driveway. i placed the shift level in the park position and set the emergency brake. my grand daughter, age 16, asked if she could test drive the car. after entering the vehicle, she released the emergency brake and attempted to start it. the car would not start and unknown to her while attempting to start, the vehicle slowly went backwards into the street. the shift lever in the vehicle was stuck in park and would not move and it would not start. i called on star and asked them to run a test on the car to see what was wrong with it. the lady came back with no known problems from their test. i asked and she called a tow truck to return the vehicle to the dealer. the cruze was repaired the next day. the problem was identified with a defective shift cable. the casing around the shift cable at the transmission cracked causing cable not to release leaving transmission in free mode. i was upset and angry with the dealership and gm because the vehicle broke down in the first 6 miles. i then checked for recalls on the vehicle and found gm recall number 14048 and nhtsa recall 14v092, which identified my defect exactly, but did not include my vin in the recall order. i called gm and expressed my concerns they assigned a case number and a very nice lady called and asked what would make me happy. my main concern was the safety of my family and other people who have bought the cruze with a defective shift lever cable. once a part is identified as defective it should no longer be used and it should be replaced on all manufactured vehicles. i was offered a replacement vehicle by the dealership and gm but i declined the offer.
Reported in: WARNER ROBINS GA || Crash: N || VIN #: 1G1PA5SH7E7
STEERING
while driving in straight line on highway the steering locked or hit a dead spot while trying to make a minor correction to stay within my lane. i felt a slight resistance though the wheel to my steering correction and then the resistance wall would break and the car would rapidly jerked to the direction of the input. felt almost like a notch in a ratchet. this problem would replicate the opposite direction to correct for the initial over steer input caused from previous dead spot. car would wonder in lane chasing steering inputs and distracting the driver due to full attention needing to be used to steer the car with out drifting. problem made me feel unsafe and i had no steering feel with the car. makes driving in windy conditions difficult and scary. i also experienced this identical problem on a rental cruze.
Reported in: WESTFIELD IN || Crash: N || VIN #: 1G1PJ5SB7E7
SUSPENSION
i found a white metallic gunk on driveway. i went to investigate for leakage, after dealer had one week ahead appointment available. i found rust on the welds of the muffler, rust on the hanger rods for the muffler, rust on nuts and bolts throughout the under carriage, rust on metal parts of the drive shaft, rust on the back tire trims, rust on the engine block, rust on the suspension, rust on the shocks, and the list goes on, on the many more parts of the under carriage. not just rust but corrosive rusting, that just didn't start over the last three weeks. dealer had to fail to put car up on rack upon receiving from chevrolet, and failed before handing it. this type of rusting happens only after maybe three years or more at least according to people i've shown the photos to, who know cars. dealership has a gm expert coming in to expect the car. feel very unsafe driving this car.
Reported in: BLOOMINGDALE NJ || Crash: N || VIN #: 1G1PA5SG7E7
ENGINE
i found a white metallic gunk on driveway. i went to investigate for leakage, after dealer had one week ahead appointment available. i found rust on the welds of the muffler, rust on the hanger rods for the muffler, rust on nuts and bolts throughout the under carriage, rust on metal parts of the drive shaft, rust on the back tire trims, rust on the engine block, rust on the suspension, rust on the shocks, and the list goes on, on the many more parts of the under carriage. not just rust but corrosive rusting, that just didn't start over the last three weeks. dealer had to fail to put car up on rack upon receiving from chevrolet, and failed before handing it. this type of rusting happens only after maybe three years or more at least according to people i've shown the photos to, who know cars. dealership has a gm expert coming in to expect the car. feel very unsafe driving this car.
Reported in: BLOOMINGDALE NJ || Crash: N || VIN #: 1G1PA5SG7E7
POWER TRAIN
i found a white metallic gunk on driveway. i went to investigate for leakage, after dealer had one week ahead appointment available. i found rust on the welds of the muffler, rust on the hanger rods for the muffler, rust on nuts and bolts throughout the under carriage, rust on metal parts of the drive shaft, rust on the back tire trims, rust on the engine block, rust on the suspension, rust on the shocks, and the list goes on, on the many more parts of the under carriage. not just rust but corrosive rusting, that just didn't start over the last three weeks. dealer had to fail to put car up on rack upon receiving from chevrolet, and failed before handing it. this type of rusting happens only after maybe three years or more at least according to people i've shown the photos to, who know cars. dealership has a gm expert coming in to expect the car. feel very unsafe driving this car.
Reported in: BLOOMINGDALE NJ || Crash: N || VIN #: 1G1PA5SG7E7
ELECTRICAL SYSTEM
i parallel parked my car on a hillside street with the front wheels angled to touch the concrete curb per the city's hillside parking rules. i removed the key and locked the doors. when i returned to drive home after the car was safely parked for about 1 hour ( time was about 6:30 pm--still daylight) i could not turn the ignition key to unlock the electric steering lock. none of the electrical accessories worked because the steering wheel was locked. i couldn't open the electric windows, so i was sweating with all the windows closed. i was able to call onstar with my cell phone for help and they confirmed that my battery was fully charged and they had me try my other ignition key and to repeatedly turn/rock the steering wheel forcefully to unlock it with the key in the ignition. after nothing worked, the onstar service person said he would call a tow truck for service. after we hung up, and i was waiting, i tried the ignition key again, and the key turned and unlocked the electric steering lock. i could start the car to drive again.i called onstar back to cancel the tow service call. i took the car to my chevrolet dealer 3 days later for a routine maintenance appointment i had made 3 weeks before. nothing they could do, except advise me not to angle the front wheel when i parked & locked the car. this does not seem like a safe way to design an steering ignition lock. it took me over 45 minutes to finally unlock the steering wheel & start the car.
Reported in: LOMITA CA || Crash: N || VIN #: 1G1PE5SBXE7
STEERING
i parallel parked my car on a hillside street with the front wheels angled to touch the concrete curb per the city's hillside parking rules. i removed the key and locked the doors. when i returned to drive home after the car was safely parked for about 1 hour ( time was about 6:30 pm--still daylight) i could not turn the ignition key to unlock the electric steering lock. none of the electrical accessories worked because the steering wheel was locked. i couldn't open the electric windows, so i was sweating with all the windows closed. i was able to call onstar with my cell phone for help and they confirmed that my battery was fully charged and they had me try my other ignition key and to repeatedly turn/rock the steering wheel forcefully to unlock it with the key in the ignition. after nothing worked, the onstar service person said he would call a tow truck for service. after we hung up, and i was waiting, i tried the ignition key again, and the key turned and unlocked the electric steering lock. i could start the car to drive again.i called onstar back to cancel the tow service call. i took the car to my chevrolet dealer 3 days later for a routine maintenance appointment i had made 3 weeks before. nothing they could do, except advise me not to angle the front wheel when i parked & locked the car. this does not seem like a safe way to design an steering ignition lock. it took me over 45 minutes to finally unlock the steering wheel & start the car.
Reported in: LOMITA CA || Crash: N || VIN #: 1G1PE5SBXE7
WHEELS
i parallel parked my car on a hillside street with the front wheels angled to touch the concrete curb per the city's hillside parking rules. i removed the key and locked the doors. when i returned to drive home after the car was safely parked for about 1 hour ( time was about 6:30 pm--still daylight) i could not turn the ignition key to unlock the electric steering lock. none of the electrical accessories worked because the steering wheel was locked. i couldn't open the electric windows, so i was sweating with all the windows closed. i was able to call onstar with my cell phone for help and they confirmed that my battery was fully charged and they had me try my other ignition key and to repeatedly turn/rock the steering wheel forcefully to unlock it with the key in the ignition. after nothing worked, the onstar service person said he would call a tow truck for service. after we hung up, and i was waiting, i tried the ignition key again, and the key turned and unlocked the electric steering lock. i could start the car to drive again.i called onstar back to cancel the tow service call. i took the car to my chevrolet dealer 3 days later for a routine maintenance appointment i had made 3 weeks before. nothing they could do, except advise me not to angle the front wheel when i parked & locked the car. this does not seem like a safe way to design an steering ignition lock. it took me over 45 minutes to finally unlock the steering wheel & start the car.
Reported in: LOMITA CA || Crash: N || VIN #: 1G1PE5SBXE7
POWER TRAIN
tl* the contact owns a 2014 chevrolet cruze. the contact received a notification for recall nhtsa campaign id number: 14v151000 (power train). however, the parts were not available. the dealer could not repair the vehicle for three months because the parts were not available. the manufacturer was made aware of the issue.
Reported in: READING PA || Crash: N || VIN #: 1G1PC5SB5E7