Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Erwin Hymer Group North America, Inc.
Safety Issue:
Erwin Hymer Group North America, Inc. (Erwin Hymer) is recalling certain 2018-2019 Hymer Aktiv and Aktiv 2.0, Carado Axion and Banff and Roadtrek Simplicity, Simplicity SRT, Zion and Zion SRT motorhomes. The undermount generator may overcharge the auxiliary batteries, damaging them.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 11, 2018
Erwin Hymer Group North America, Inc.
Safety Issue:
Erwin Hymer Group North America, Inc. (Erwin Hymer) is recalling certain 2012-2018 Roadtrek E-trek, CS Adventurous, RS Adventurous, SS Agile, Zion, Zion SRT, Simplicity, Simplicity SRT, Hymer Aktiv, Aktiv 2.0, Sonne, Carado Banff, Axion, and Sunlight Van One vehicles. These motorhomes are equipped with Kidde E10 or EH10 Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17E062000
Recall Date: Jan 2, 2018
Consumer Complaints
5 ComplaintsErwin Hymer Group North America, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Mfg Campaign: 11162929
Recall Date: Dec 21, 2018
Erwin Hymer Group North America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Mfg Campaign: 11162929
Recall Date: Dec 21, 2018
Erwin Hymer Group North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Mfg Campaign: 11162929
Recall Date: Dec 21, 2018
Erwin Hymer Group North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Mfg Campaign: 11162929
Recall Date: Dec 21, 2018
Erwin Hymer Group North America, Inc.
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CARADO BANFF MOTORHOME. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRAWERS OPENED AND MADE NOISES. IN ADDITION, THE DOORS DID NOT LOCK, THE HEATER AND AIR CONDITIONER DID NOT WORK ALL THE TIME, A SIREN SOUNDED, AND THE DOOR AJAR INDICATOR ILLUMINATED. FURTHERMORE, THE SEATS DID NOT TURN AROUND AS INTENDED AND THE SEAT BELTS DID NOT BUCKLE. THE VEHICLE WAS TAKEN TO MIKE THOMPSON'S RV SUPERSTORE (909-318-2175, LOCATED AT 902 RV CENTER DR, COLTON, CA 92324) WHERE IT WAS STATED THAT THERE WAS NO WARRANTY AND THE FACILITY DID NOT PERFORM REPAIRS. THE CONTACT WAS REFERRED TO MOSS BROS. CHRYSLER JEEP DODGE RAM (909)-884-8255, LOCATED AT 1100 S E ST, SAN BERNARDINO, CA 92408) WHERE THE TECHNICIAN STATED THAT THEY WERE AWARE OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE PERFORMED AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE BACK TO MIKE THOMPSON'S RV SUPERSTORE AND INSISTED ON A BUY BACK. THE DEALER DID NOT BUY BACK THE VEHICLE, BUT AGREED TO REPAIR THE FAILURES. THE VEHICLE WAS REPAIRED WITHIN SIX MONTHS, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT RETURN THE CONTACT'S CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Mfg Campaign: 11162929
Recall Date: Dec 21, 2018
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