cadillac srx 2008 Complaints

VISIBILITY

tl*the contact owns a 2008 cadillac srx. the contact stated that the sun shined on the vents and created a reflection on the side glass. the glare affects his vision while driving. the failure mileage was 30 and current mileage was 659.

Reported in: CENTRAL ISLIP NY || Crash: N || VIN #: 1GYEE637380

EXTERIOR LIGHTING:HEADLIGHTS

tl*the contact owns a 2008 cadillac srx. while driving at night the headlights were inadequate to view objects outside of the vehicle including mailboxes, vehicles, or animals that may be on the road. this failure has occurred since the vehicle was purchased. the dealer stated that the headlights meet federal requirements and no remedy is available. the failure mileage was 15 and the current mileage was 5400. updated 04/16/08 *bf the consumer stated the lights are factory set and sealed and can't be adjusted. the consumer stated fluid still leaking from rear differential. updated 04/16/08

Reported in: BURNSVILLE MN || Crash: N || VIN #: 1GYEE637180

POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

tl*the contact owns a 2008 cadillac srx. while driving at night the headlights were inadequate to view objects outside of the vehicle including mailboxes, vehicles, or animals that may be on the road. this failure has occurred since the vehicle was purchased. the dealer stated that the headlights meet federal requirements and no remedy is available. the failure mileage was 15 and the current mileage was 5400. updated 04/16/08 *bf the consumer stated the lights are factory set and sealed and can't be adjusted. the consumer stated fluid still leaking from rear differential. updated 04/16/08

Reported in: BURNSVILLE MN || Crash: N || VIN #: 1GYEE637180

STRUCTURE:FRAME AND MEMBERS

roll over and roof crushed causing severe spinal cord injury.

Reported in: SUGAR LAND TX || Crash: Y || VIN #: 1GYEE637380

STRUCTURE

roll over and roof crushed causing severe spinal cord injury.

Reported in: SUGAR LAND TX || Crash: Y || VIN #: 1GYEE637380

VISIBILITY

2008 cadillac srx. the dash has several areas of chrome and silver that reflect sunlight into your eyes

Reported in: RACINE WI || Crash: N || VIN #:

POWER TRAIN:AUTOMATIC TRANSMISSION

tl*the contact owns a 2008 cadillac srx. while shifting from drive into park at 5 mph, the vehicle suddenly accelerated forward. the vehicle crashed into another parked vehicle, and eventually stopped 30 feet away. there were no injuries. through online research, the contact discovered nhtsa campaign id number 08v527000 (power train:automatic transmission) for the 2004 srx, which was identical to the failure with his vehicle. the vehicle is currently at the dealer. the current and failure mileages were 11,000.

Reported in: RIVERVIEW FL || Crash: Y || VIN #: 1GYEE637X80

STRUCTURE

while in a locked garage overnight the middle glass panel of the sunroof shattered and tossed glass pieces all over the top of the car and the garage floor on both sides of the car. nothing had dropped or hit the roof panels that would have caused it to shatter.

Reported in: JACKSONVILLE FL || Crash: N || VIN #: 1GYEE637780

POWER TRAIN:DRIVELINE:DRIVESHAFT

tl*the contact owns a 2008 cadillac srx. while driving approximately 35 mph, the contact noticed that the vehicle was pulling and assumed that he struck something. approximately one month prior to the failure, he noticed fluid on the floor of his garage. the vehicle was driven to the dealer and they stated that there was a leak in the driveshaft. the vehicle was repaired. the manufacturer was notified and stated that the vehicle was not included in any recalls; therefore, they were not liable for the repairs. the current mileage was 9,500 and failure mileage was 9,000. updated 03-09-09 *bf updated 03/13/09. *jb

Reported in: MANALAPAN NJ || Crash: N || VIN #: 1GYEE637580

POWER TRAIN:AUTOMATIC TRANSMISSION

tl*the contact owns a 2008 cadillac srx. while driving approximately 35 mph, the contact noticed that the vehicle was pulling and assumed that he struck something. approximately one month prior to the failure, he noticed fluid on the floor of his garage. the vehicle was driven to the dealer and they stated that there was a leak in the driveshaft. the vehicle was repaired. the manufacturer was notified and stated that the vehicle was not included in any recalls; therefore, they were not liable for the repairs. the current mileage was 9,500 and failure mileage was 9,000. updated 03-09-09 *bf updated 03/13/09. *jb

Reported in: MANALAPAN NJ || Crash: N || VIN #: 1GYEE637580

ELECTRICAL SYSTEM

the parking assist feature turns itself off, after starting the car and putting the car into drive. this occurs about 25% of the time. to re-energize this feature, the entire system must be put into factory default, and then re-entered.

Reported in: VALLEY STREAM NY || Crash: N || VIN #:

STRUCTURE

tl*- the contact owns 2008 cadillac srx. since the day of purchase, water has been accumulating in the vehicle. the contact took the vehicle to the dealership and they repaired the front fire wall. that did not remedy the issue and water continued accumulating in the vehicle. this has occurred three times and the dealerships has not been able to remedy the issue. the contact tried to return the vehicle and the dealerships refuses to take the vehicle back. the current mileage was 11,000 and the failure mileage was 54.

Reported in: MINALAPAN NJ || Crash: N || VIN #: 1GYEE637580

AIR BAGS:FRONTAL

for the past few months our cadillac srx model year 2008 has experienced the passenger side airbag system being automatically turned off by the car itself when driving and a passenger is in the seat. then it will come on of it's own accord. this happens repeatedly. my spouse weighs 120 lbs, sits normally in the seat. we have had the vehicle in the shop at galles and davis cadillac in albuquerque, nm and they can't find the issue with it. when the try to retrieve the codes, they say there aren't any. they have replaced everything in terms of seat covers, pressure plate, etc. but the one item i don't believe has been replaced has been the module containing the software program. they have found no shorts, etc in the wiring. i noticed that the 2009 cts cadillac (nhtsa campaign #08v582000, gm recall #08373) was experiencing the same problem we are and they were recalled for software upgrade to remedy the issue. gm even brought in an engineer who stated there were no codes. he stated "off the record" that they were having the same complaint from many "asian" customers on the west coast (not my words, his) having the same issue with the same model as ours. he stated it was operating normally and it must be from the way my wife sits in the vehicle. we have video and pictures of the problem, the problem has even happened with the dealer technicians twice, yet the engineer and gm are telling us it is operating normally. the dealer is reluctant to give us the car back because they know it has not been corrected, but are being forced to by gm because of the engineer's determination of the vehicle operating properly. i believe our vehicle is experiencing the same issues as the 2009 cts and would like your help in determining that. we also believe based on the engineer's statement that we are not the only ones with the issue. we are getting no help from gm customer service center and request you investigate further. thank you for your time and look forward to hearing from you.

Reported in: ALBUQUERQUE NM || Crash: N || VIN #: 1GYEE437980

AIR BAGS

for the past few months our cadillac srx model year 2008 has experienced the passenger side airbag system being automatically turned off by the car itself when driving and a passenger is in the seat. then it will come on of it's own accord. this happens repeatedly. my spouse weighs 120 lbs, sits normally in the seat. we have had the vehicle in the shop at galles and davis cadillac in albuquerque, nm and they can't find the issue with it. when the try to retrieve the codes, they say there aren't any. they have replaced everything in terms of seat covers, pressure plate, etc. but the one item i don't believe has been replaced has been the module containing the software program. they have found no shorts, etc in the wiring. i noticed that the 2009 cts cadillac (nhtsa campaign #08v582000, gm recall #08373) was experiencing the same problem we are and they were recalled for software upgrade to remedy the issue. gm even brought in an engineer who stated there were no codes. he stated "off the record" that they were having the same complaint from many "asian" customers on the west coast (not my words, his) having the same issue with the same model as ours. he stated it was operating normally and it must be from the way my wife sits in the vehicle. we have video and pictures of the problem, the problem has even happened with the dealer technicians twice, yet the engineer and gm are telling us it is operating normally. the dealer is reluctant to give us the car back because they know it has not been corrected, but are being forced to by gm because of the engineer's determination of the vehicle operating properly. i believe our vehicle is experiencing the same issues as the 2009 cts and would like your help in determining that. we also believe based on the engineer's statement that we are not the only ones with the issue. we are getting no help from gm customer service center and request you investigate further. thank you for your time and look forward to hearing from you.

Reported in: ALBUQUERQUE NM || Crash: N || VIN #: 1GYEE437980

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

tl* the contact owns a 2008 cadillac srx. while driving at approximately 25 mph, the contact noticed a rattling sound in the front end of the vehicle. he took the vehicle to an independent mechanic who informed him that both front calipers were worn. the vehicle was taken to an authorized dealership where he was informed that the vehicle was outside the bumper to bumper warranty and the repair costs would not be covered. the vehicle had not been repaired at the time of the complaint. the failure mileage was approximately 51,300. the current mileage was approximately 51,350.

Reported in: SHEBOYGAN WI || Crash: N || VIN #: 1GYEE637380

EQUIPMENT

2008 srx - vibration and engine stopping.

Reported in: EDMONTON 00 || Crash: N || VIN #: 1GYEE437080

POWER TRAIN:AUTOMATIC TRANSMISSION

2008 srx - vibration and engine stopping.

Reported in: EDMONTON 00 || Crash: N || VIN #: 1GYEE437080

VISIBILITY

while driving north on i75 going roughly 70mph around 5:30pm est and when the sunroof shattered on my 2008 cadillac srx. there was no one ahead of me close enough that would have cause degree to debris to fly up and break it.

Reported in: MARIETTA GA || Crash: N || VIN #: 1GYEE637280

SERVICE BRAKES, AIR

1. no braking when start cadillac srx 2008 after sitting for more than 3 hours. june 2009 2. took to dealer-they replaced pads and told me it was repaired. june 2009 3. next day, no brakes again, returned to dealer and they informed that a brake pump needed to be put on the vehicle due to manufacturing flaw. had them order part, but did not come in prior to returning to home town. refused to forward part to my dealer.june 2009 4. took car to my dealer and was told no such part existed. july 2009 5. took car back 3 times to my dealer and was finally told there was a part to order to fix the problem. sept 2009 6. gm offered extended warranty for brake system and components. accepted because thought problem taken care of. october 2009 7. june 2010 problem recurred. 8. july 2010 was told problem was taken care of. went to pick up car. test drove with technician and brakes still did not work properly even with new pump and other parts they had installed. have been without car over a month and still not working. the problem is intermittent and only occurs on initial start after sitting for several hours. so far have run over curb at office nearly hitting an oncoming car, almost ran over my grandson when pulling out of garage and almost hit a car in parking lot due to non stopping of vehicle. the brakes are unreliable. there should be a recall on the vehicle. gm does not seem to be able to repair the problem after over a year.

Reported in: ROSWELL NM || Crash: N || VIN #: 1GYEE637880

VEHICLE SPEED CONTROL

tl*the contact owns a 2008 cadillac srx. while applying the brakes at a very low speed, the vehicle surged forward and crashed into a vehicle. a police report was filed. there were no injuries. the vehicle was towed to an authorized dealer who stated that they were unable to diagnose the failure. the vehicle was not repaired since the dealer was unable to diagnose the failure. the contact also stated that the failure had previously occurred intermittently. the failure and current mileages were 13,876.

Reported in: CEDARBURG WI || Crash: Y || VIN #: 1GYEE53A480

AIR BAGS:SIDE/WINDOW

while exiting the i94 expressway at approximately 45 mph i ran over a bump and the side airbags both deployed with a loud noise and blocked my vision from both side windows. this could have caused an accident but i kept the car on the road and was only able to pull over by lifting up the curtains to see through the side windows. the vehicle suffered no damage whatsoever - confirmed by the dealer (tires and rims are fine) so the impact was not excessive. i believe that this is a very unsafe condition cause by a sensor that is much too sensitive. i also wonder why the side curtains were deployed when the jolt from the tire came from the front of the vehicle. cadillac is disputing whether this is under warranty and told me that i should make an insurance claim. the insurance company tells me that since there is no damage to the car other than that caused by the air bag deployment, the fault is with the manufacturer. the vehicle is still at the dealer - don gooley cadillac in st clair shores.

Reported in: CLINTON TWP MI || Crash: N || VIN #: 1GYEE437780

STRUCTURE:BODY:ROOF AND PILLARS

car was parked in garage and the moonroof was opened earlier in the day with no issues. there were no cracks at all in the moonroof and no rocks had hit the vehicle. as the car was parked in our garage with our 1 year old daughter still in her car seat and my husband and i were at the front of the garage, the moonroof shattered and the glass got all over the interior of the car. again, there were no signs of glass and or wear on the actual moonroof during the day. cadillac's moonroof department stated that it may have been due to a temperature change. this is ridiculous since we live in new hampshire and the weather was a perfect 64 degrees and our garage was around 75. you assume that the glass in your car could withstand most situations. this could have been a major incident if we would have been driving on the highway when this happened and there are 6 other known cases of this on the safely website. i uploaded a video at http://youtu.be/uuecqcob0og .

Reported in: DERRY NH || Crash: N || VIN #:

VISIBILITY:SUN ROOF ASSEMBLY

car was parked in garage and the moonroof was opened earlier in the day with no issues. there were no cracks at all in the moonroof and no rocks had hit the vehicle. as the car was parked in our garage with our 1 year old daughter still in her car seat and my husband and i were at the front of the garage, the moonroof shattered and the glass got all over the interior of the car. again, there were no signs of glass and or wear on the actual moonroof during the day. cadillac's moonroof department stated that it may have been due to a temperature change. this is ridiculous since we live in new hampshire and the weather was a perfect 64 degrees and our garage was around 75. you assume that the glass in your car could withstand most situations. this could have been a major incident if we would have been driving on the highway when this happened and there are 6 other known cases of this on the safely website. i uploaded a video at http://youtu.be/uuecqcob0og .

Reported in: DERRY NH || Crash: N || VIN #:

VISIBILITY

driving home slowly, 25 mph, the moonroof shattered. fortunately,the glass was caught by the sun fabric screen, however, it was extremely distracting and frightful. there were no prior cracks, wear marks, nor signs of wear, nor fallen objects. this could have caused a terrible accident.

Reported in: VENICE FL || Crash: N || VIN #: 1GYEE637880

VISIBILITY

i was at dick russell's in the restaurant waiting for my daughter and son-in-law, so we could have supper. we had been there about 5 - 10 minutes, 2 waitress came in and asked if we owned the cadillac, i said yes, waitress said your moon roof just exploded. i am so glad we were not in the car when it exploded.

Reported in: SEMMES AL || Crash: N || VIN #: 1GYEE637980

POWER TRAIN

differential leak. this is a recurring problem. oil leaks from the vent. it was repaired under warranty once and it has to be repaired again. the vent is a defective design and we now have not only our vehicle but many vehicles spewing differential oil all over. gm could easily provide a better design vent but unless the nhtsa makes them nothing will happen. the tsb for this item obviously does not work as many owners are having this problem over and over again. recall these vehicles so we stop leaking oil into the environment and possible cause expensive damage to our vehicles.

Reported in: PLATTE CITY MO || Crash: N || VIN #: 1GYEE437480

ELECTRICAL SYSTEM

while on trip to texas, we were starting to enter freeway from rest stop near slidell la, as we were accelerating engine died leaving us with no power brakes or power steering. managed to pull car off road. after 5-10 minutes tried starting car, engine fired uo ok so commenced trip. shortly after that all instrument gauges quit, pulled off highway to check engine, all ok so started on. stopped at cadillac dealer in baton rouge, they could not find problem. gauges stopped working several more times but no engine problems. arrived in texas no further problems, however next morning car would not start, battery dead, called cadillac dealer (car was lease) they came out and replaced battery . next day car stopped running while in traffic, again after 5 minutes was able to startup again. took car in to dealer in grapevine texas they were unable to duplicate problem. several weeks later, battery died again, plano cadillac dealer sent out technician and replaced battery again. these problems continued until we came back to our home in alabama. same problems on that trip. took car into dealer in mobile alabama were we had leased car and told them to fix it, replace it or keep it under state lemon law.

Reported in: FAIRHOPE AL || Crash: N || VIN #:

UNKNOWN OR OTHER

i was driving my srx back to work on airport rd in waterford michigan at 40mph. there was no traffic within view of me when all of the sudden my sunroff exploded dropping glass all over my interior and myself. i was unharmed other than a few very small pieces scratching my arm. i looked on the internet to find that this has happened to other owners however when i and other have called gm to discuss the problem we all get the same answer."i have never heard of that happening" i believe that this is yet another manufacturer problem with gm and they are dodging it.

Reported in: WATERFORD MI || Crash: N || VIN #: 1GYEE437380

ELECTRICAL SYSTEM

leased vehicle from cadillac dealer in mobile al in oct 2007. had problems right away gauges would quit working. dealer said couldn't repeat problems. may 2008 moving to tx, while attempting to enter i-10 from rest stop, engine quit running, no power steering, or brakes. managed to get off road. after 5 minutes started again. dealers in la and tx couldn't duplicate problem. car continued to quit running off and on. batteries burned up on two occasions, technicians suspected bad harness but couldn't locate problem. returned to al in 2009, took car to dealer told them to fix, replace or take back. they said couldn't duplicate so i left the car with them as an unsafe vehicle. the consumer stated he experienced problems with the vehicle rattling and the gauges not working. the dealer found the source of the rattle, which was an exhaust bracket that was not installed correctly, but could not locate the problem with the gauges, or why the engine stalling. several days later, the vehicle would not start. it was determined the battery was dead. a new battery was installed, and as the consumer was driving, the gauges stopped working again.

Reported in: FAIRHOPE AL || Crash: N || VIN #: 1GYEE637580

ENGINE

leased vehicle from cadillac dealer in mobile al in oct 2007. had problems right away gauges would quit working. dealer said couldn't repeat problems. may 2008 moving to tx, while attempting to enter i-10 from rest stop, engine quit running, no power steering, or brakes. managed to get off road. after 5 minutes started again. dealers in la and tx couldn't duplicate problem. car continued to quit running off and on. batteries burned up on two occasions, technicians suspected bad harness but couldn't locate problem. returned to al in 2009, took car to dealer told them to fix, replace or take back. they said couldn't duplicate so i left the car with them as an unsafe vehicle. the consumer stated he experienced problems with the vehicle rattling and the gauges not working. the dealer found the source of the rattle, which was an exhaust bracket that was not installed correctly, but could not locate the problem with the gauges, or why the engine stalling. several days later, the vehicle would not start. it was determined the battery was dead. a new battery was installed, and as the consumer was driving, the gauges stopped working again.

Reported in: FAIRHOPE AL || Crash: N || VIN #: 1GYEE637580

UNKNOWN OR OTHER

one sunday, i drove the vehicle to the grocery store, parked and couldn't get the keys out of the ignition and the vehicle would not go all the way into park. i took the car to the dealer and it was fixed but the key will still get stuck from time to time and i have to put the car in neutral and then slam it into park in order to get the key out of ignition,

Reported in: NORTH LITTLE ROCK AR || Crash: N || VIN #: 1GYEE63A280

FUEL/PROPULSION SYSTEM

leaving work i started the vehicle and drove approximately 1/2 mile when the engine light came on and the vehicle started pulling and shaking. i pulled over and turned the vehicle off for a few minutes. i started the vehicle again and it continued to do this so i took it to the dealer and the dealer told me it was the exhaust system and would cost 2300 to fix.

Reported in: NORTH LITTLE ROCK AR || Crash: N || VIN #: 1GYEE63A280

AIR BAGS

we were stopped at a traffic light, when the engine made a very loud, harsh noise and began racing at a high rev. even with brakes fully applied, we were propelled into the intersection; tried to jamb the gear shift into neutral, but could not in time. we were struck from the left front and the vehicle was knocked onto the right side. minor injuries, treated and released at the emergency room. vehicle was totaled.

Reported in: OVIEDO FL || Crash: Y || VIN #: 1GYEE637980

STRUCTURE:BODY

we were stopped at a traffic light, when the engine made a very loud, harsh noise and began racing at a high rev. even with brakes fully applied, we were propelled into the intersection; tried to jamb the gear shift into neutral, but could not in time. we were struck from the left front and the vehicle was knocked onto the right side. minor injuries, treated and released at the emergency room. vehicle was totaled.

Reported in: OVIEDO FL || Crash: Y || VIN #: 1GYEE637980

ENGINE

we were stopped at a traffic light, when the engine made a very loud, harsh noise and began racing at a high rev. even with brakes fully applied, we were propelled into the intersection; tried to jamb the gear shift into neutral, but could not in time. we were struck from the left front and the vehicle was knocked onto the right side. minor injuries, treated and released at the emergency room. vehicle was totaled.

Reported in: OVIEDO FL || Crash: Y || VIN #: 1GYEE637980