Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2015-2019 X6 sDrive35i, X6 xDrive35i, X6 xDrive50i, and X6M vehicles equipped with rear seat lower anchor bars used in securing child restraint seats. The lower anchor bars may become damaged over time when used with an ISOFIX-type, rigid-style connector, child restraint system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 18, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018-2019 BMW X6 sDrive35i, X6 xDrive35i, X6 xDrive50i, and X6M vehicles. The wheel bolts on these vehicles may not have been properly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 BMW X5 xDrive35i, X5 xDrive50i, X5 xDrive35d, and X6 sDrive35i vehicles. The pivot bolt on the front lower-left control arm may not have been properly hardened, which may cause the control arm to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jun 28, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 BMW X5 SAV, X5 M SAV, X6 SAV, and X6 M SAV vehicles. Bolts that secure the front suspension may not have been properly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 17, 2017
Consumer Complaints
6 ComplaintsBmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
During operation in DRIVE, the vehicle would shift to PARK, without the control lever being operated. This occurred intermittently, but with greater frequency over time. The safety concern is that it occurred while in traffic and even occurred on an Interstate highway, while at momentary stop. When reported to BMW, the failure was isolated to the mechatronics, the components including electronic valve body, seals, etc. that control BMW automatic transmission functions. This is not a failure of an eco-mode or other fuel efficiency option. The item required costly repair, but confidence that a single part or system was isolated and repair is complete has not been confirmed.
Corrective Action:
During operation in DRIVE, the vehicle would shift to PARK, without the control lever being operated. This occurred intermittently, but with greater frequency over time. The safety concern is that it occurred while in traffic and even occurred on an Interstate highway, while at momentary stop. When reported to BMW, the failure was isolated to the mechatronics, the components including electronic valve body, seals, etc. that control BMW automatic transmission functions. This is not a failure of an eco-mode or other fuel efficiency option. The item required costly repair, but confidence that a single part or system was isolated and repair is complete has not been confirmed.
Additional Notes:
During operation in DRIVE, the vehicle would shift to PARK, without the control lever being operated. This occurred intermittently, but with greater frequency over time. The safety concern is that it occurred while in traffic and even occurred on an Interstate highway, while at momentary stop. When reported to BMW, the failure was isolated to the mechatronics, the components including electronic valve body, seals, etc. that control BMW automatic transmission functions. This is not a failure of an eco-mode or other fuel efficiency option. The item required costly repair, but confidence that a single part or system was isolated and repair is complete has not been confirmed.
Mfg Campaign: 11447297
Recall Date: Jan 13, 2022
Bmw Of North America, Llc
Defect Description:
TIRES:SIDEWALL
Potential Consequences:
The contact owns a 2018 BMW X6 equipped with Pirelli Scorpion Verde All Season tires, Tire Size: 255/50/R19, DOT number: UN64P9784417. While his wife was driving 70 MPH, the passenger’s side rear tire delaminated two tread belts and began whipping inside of the wheel well. Due to the failure, a friction fire ignited inside the wheel well which caused two rows of the tread to separate from the tire. The contact's wife pulled off to the shoulder and pressed the emergency button for immediate assistance. The authorities were dispatched to the scene. There was no injury reported. The vehicle was towed to the dealer and the contact made the service representative aware of the failure. The contact was provided an estimate of $5,000 in damages. The tire manufacturer was notified of the failure and the tire was sent to the Pirelli manufacturer for evaluation. The contact then received an email from the manufacturer stating they would not offer any assistance with the repair or replacement of the tire. The vehicle was repaired. The tire and vehicle failure mileages were approximately 26,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 BMW X6 equipped with Pirelli Scorpion Verde All Season tires, Tire Size: 255/50/R19, DOT number: UN64P9784417. While his wife was driving 70 MPH, the passenger’s side rear tire delaminated two tread belts and began whipping inside of the wheel well. Due to the failure, a friction fire ignited inside the wheel well which caused two rows of the tread to separate from the tire. The contact's wife pulled off to the shoulder and pressed the emergency button for immediate assistance. The authorities were dispatched to the scene. There was no injury reported. The vehicle was towed to the dealer and the contact made the service representative aware of the failure. The contact was provided an estimate of $5,000 in damages. The tire manufacturer was notified of the failure and the tire was sent to the Pirelli manufacturer for evaluation. The contact then received an email from the manufacturer stating they would not offer any assistance with the repair or replacement of the tire. The vehicle was repaired. The tire and vehicle failure mileages were approximately 26,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 BMW X6 equipped with Pirelli Scorpion Verde All Season tires, Tire Size: 255/50/R19, DOT number: UN64P9784417. While his wife was driving 70 MPH, the passenger’s side rear tire delaminated two tread belts and began whipping inside of the wheel well. Due to the failure, a friction fire ignited inside the wheel well which caused two rows of the tread to separate from the tire. The contact's wife pulled off to the shoulder and pressed the emergency button for immediate assistance. The authorities were dispatched to the scene. There was no injury reported. The vehicle was towed to the dealer and the contact made the service representative aware of the failure. The contact was provided an estimate of $5,000 in damages. The tire manufacturer was notified of the failure and the tire was sent to the Pirelli manufacturer for evaluation. The contact then received an email from the manufacturer stating they would not offer any assistance with the repair or replacement of the tire. The vehicle was repaired. The tire and vehicle failure mileages were approximately 26,000. The VIN was not available.
Mfg Campaign: 11426789
Recall Date: Jul 28, 2021
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE RECEIVED A RECALL LETTER. THERE WAS APPARENTLY NO FIX AVAILABLE YET, RENDERING THE VEHICLE UNSAFE TO TRANSPORT A CHILD. I WAS ADVISED BY A BMW DEALERSHIP THEY COULD GET THE PARTS. HAVE BEEN WAITING ALMOST A WEEK WITH NO REMEDY AND WAS TOLD TODAY THAT THEY WERE STILL TRYING. CALLED BMW CORPORATE AND THEY SAID THE PARTS WERE IN GERMAN AND IT WAS UP TO THE LOCAL DEALERSHIP TO LOCATE. THEY WERE UNABLE TO HELP. MY CAR IS UNUSABLE TO TRANSPORT MY GRANDSON AND NO REMEDY IS IN SIGHT. BMW IS TAKING A "SO WHAT" ATTITUDE! THIS IS AN UNACCEPTABLE SAFETY SITUATION. THIS IS THE INFORMATION ABOUT THE RECALL: NHTSA RECALL NUMBER19V823 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY ISOFIX CHILD SEAT ANCHORS: WHEN ATTACHING AN ISOFIX-TYPE CHILD SEAT (RIGID-STYLE CONNECTORS) TO THE VEHICLE'S REAR SEAT LOWER ANCHOR BARS, THEN OVER THE LIFETIME OF THE VEHICLE, THE BAR(S) COULD BECOME DAMAGED. SAFETY RISK IF THE LOWER ANCHOR BAR(S) BECAME DAMAGED, THIS COULD INCREASE THE RISK OF INJURY TO A CHILD IN AN ISOFIX-TYPE CHILD SEAT DURING A CRASH. REMEDY A REINFORCING BRACKET WILL BE WELDED TO THE LOWER ANCHOR BARS AND THE VEHICLE BODY FOR FREE AND TAKE SEVERAL HOURS.
Corrective Action:
WE RECEIVED A RECALL LETTER. THERE WAS APPARENTLY NO FIX AVAILABLE YET, RENDERING THE VEHICLE UNSAFE TO TRANSPORT A CHILD. I WAS ADVISED BY A BMW DEALERSHIP THEY COULD GET THE PARTS. HAVE BEEN WAITING ALMOST A WEEK WITH NO REMEDY AND WAS TOLD TODAY THAT THEY WERE STILL TRYING. CALLED BMW CORPORATE AND THEY SAID THE PARTS WERE IN GERMAN AND IT WAS UP TO THE LOCAL DEALERSHIP TO LOCATE. THEY WERE UNABLE TO HELP. MY CAR IS UNUSABLE TO TRANSPORT MY GRANDSON AND NO REMEDY IS IN SIGHT. BMW IS TAKING A "SO WHAT" ATTITUDE! THIS IS AN UNACCEPTABLE SAFETY SITUATION. THIS IS THE INFORMATION ABOUT THE RECALL: NHTSA RECALL NUMBER19V823 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY ISOFIX CHILD SEAT ANCHORS: WHEN ATTACHING AN ISOFIX-TYPE CHILD SEAT (RIGID-STYLE CONNECTORS) TO THE VEHICLE'S REAR SEAT LOWER ANCHOR BARS, THEN OVER THE LIFETIME OF THE VEHICLE, THE BAR(S) COULD BECOME DAMAGED. SAFETY RISK IF THE LOWER ANCHOR BAR(S) BECAME DAMAGED, THIS COULD INCREASE THE RISK OF INJURY TO A CHILD IN AN ISOFIX-TYPE CHILD SEAT DURING A CRASH. REMEDY A REINFORCING BRACKET WILL BE WELDED TO THE LOWER ANCHOR BARS AND THE VEHICLE BODY FOR FREE AND TAKE SEVERAL HOURS.
Additional Notes:
WE RECEIVED A RECALL LETTER. THERE WAS APPARENTLY NO FIX AVAILABLE YET, RENDERING THE VEHICLE UNSAFE TO TRANSPORT A CHILD. I WAS ADVISED BY A BMW DEALERSHIP THEY COULD GET THE PARTS. HAVE BEEN WAITING ALMOST A WEEK WITH NO REMEDY AND WAS TOLD TODAY THAT THEY WERE STILL TRYING. CALLED BMW CORPORATE AND THEY SAID THE PARTS WERE IN GERMAN AND IT WAS UP TO THE LOCAL DEALERSHIP TO LOCATE. THEY WERE UNABLE TO HELP. MY CAR IS UNUSABLE TO TRANSPORT MY GRANDSON AND NO REMEDY IS IN SIGHT. BMW IS TAKING A "SO WHAT" ATTITUDE! THIS IS AN UNACCEPTABLE SAFETY SITUATION. THIS IS THE INFORMATION ABOUT THE RECALL: NHTSA RECALL NUMBER19V823 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY ISOFIX CHILD SEAT ANCHORS: WHEN ATTACHING AN ISOFIX-TYPE CHILD SEAT (RIGID-STYLE CONNECTORS) TO THE VEHICLE'S REAR SEAT LOWER ANCHOR BARS, THEN OVER THE LIFETIME OF THE VEHICLE, THE BAR(S) COULD BECOME DAMAGED. SAFETY RISK IF THE LOWER ANCHOR BAR(S) BECAME DAMAGED, THIS COULD INCREASE THE RISK OF INJURY TO A CHILD IN AN ISOFIX-TYPE CHILD SEAT DURING A CRASH. REMEDY A REINFORCING BRACKET WILL BE WELDED TO THE LOWER ANCHOR BARS AND THE VEHICLE BODY FOR FREE AND TAKE SEVERAL HOURS.
Mfg Campaign: 11311914
Recall Date: Feb 27, 2020
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
MULTIPLE ISSUES WITH THE FRONT SYSTEM AND CAUSES INSTABILITY, ISSUES WITH THE SUSPENSION AND THE EARLY WARNING SYSTEM. NEVER WAS FIXED PROPERLY FROM BMW TENAFLY
Corrective Action:
MULTIPLE ISSUES WITH THE FRONT SYSTEM AND CAUSES INSTABILITY, ISSUES WITH THE SUSPENSION AND THE EARLY WARNING SYSTEM. NEVER WAS FIXED PROPERLY FROM BMW TENAFLY
Additional Notes:
MULTIPLE ISSUES WITH THE FRONT SYSTEM AND CAUSES INSTABILITY, ISSUES WITH THE SUSPENSION AND THE EARLY WARNING SYSTEM. NEVER WAS FIXED PROPERLY FROM BMW TENAFLY
Mfg Campaign: 11281983
Recall Date: Nov 24, 2019
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
MULTIPLE ISSUES WITH THE FRONT SYSTEM AND CAUSES INSTABILITY, ISSUES WITH THE SUSPENSION AND THE EARLY WARNING SYSTEM. NEVER WAS FIXED PROPERLY FROM BMW TENAFLY
Corrective Action:
MULTIPLE ISSUES WITH THE FRONT SYSTEM AND CAUSES INSTABILITY, ISSUES WITH THE SUSPENSION AND THE EARLY WARNING SYSTEM. NEVER WAS FIXED PROPERLY FROM BMW TENAFLY
Additional Notes:
MULTIPLE ISSUES WITH THE FRONT SYSTEM AND CAUSES INSTABILITY, ISSUES WITH THE SUSPENSION AND THE EARLY WARNING SYSTEM. NEVER WAS FIXED PROPERLY FROM BMW TENAFLY
Mfg Campaign: 11281983
Recall Date: Nov 24, 2019
Bmw Of North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
MULTIPLE ISSUES WITH THE FRONT SYSTEM AND CAUSES INSTABILITY, ISSUES WITH THE SUSPENSION AND THE EARLY WARNING SYSTEM. NEVER WAS FIXED PROPERLY FROM BMW TENAFLY
Corrective Action:
MULTIPLE ISSUES WITH THE FRONT SYSTEM AND CAUSES INSTABILITY, ISSUES WITH THE SUSPENSION AND THE EARLY WARNING SYSTEM. NEVER WAS FIXED PROPERLY FROM BMW TENAFLY
Additional Notes:
MULTIPLE ISSUES WITH THE FRONT SYSTEM AND CAUSES INSTABILITY, ISSUES WITH THE SUSPENSION AND THE EARLY WARNING SYSTEM. NEVER WAS FIXED PROPERLY FROM BMW TENAFLY
Mfg Campaign: 11281983
Recall Date: Nov 24, 2019
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