Complaints & Recalls
Consumer Complaints
3 ComplaintsBmw Of North America, Llc
Defect Description:
EQUIPMENT:MECHANICAL
Potential Consequences:
New vehicle purchased this past Saturday. Found out that BMW no longer ships the lug adapter in the vehicle. Sales person and BMW telephone call center rep. confirmed this. They said to order one thru the parts department at the dealer. Parts department said it might take a month and a half to get... What do I do in the meantime if the tire needs to be changed due to damage. My wife and I were going cross country on a family visit. Not now. We both don't feel safe not being able to change a tire if something happens. THIS IS NOT SAFE NOR IS IT RIGHT. Please help us in this manner.
Corrective Action:
New vehicle purchased this past Saturday. Found out that BMW no longer ships the lug adapter in the vehicle. Sales person and BMW telephone call center rep. confirmed this. They said to order one thru the parts department at the dealer. Parts department said it might take a month and a half to get... What do I do in the meantime if the tire needs to be changed due to damage. My wife and I were going cross country on a family visit. Not now. We both don't feel safe not being able to change a tire if something happens. THIS IS NOT SAFE NOR IS IT RIGHT. Please help us in this manner.
Additional Notes:
New vehicle purchased this past Saturday. Found out that BMW no longer ships the lug adapter in the vehicle. Sales person and BMW telephone call center rep. confirmed this. They said to order one thru the parts department at the dealer. Parts department said it might take a month and a half to get... What do I do in the meantime if the tire needs to be changed due to damage. My wife and I were going cross country on a family visit. Not now. We both don't feel safe not being able to change a tire if something happens. THIS IS NOT SAFE NOR IS IT RIGHT. Please help us in this manner.
Mfg Campaign: 11443744
Recall Date: Dec 14, 2021
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While driving regularly the engine started sputtering and the throttle became non responsive. It seems to have been a transmission problem. A warning light came on noting Drivetrain Malfunction but that continuous driving was possible. Driving was not possible since there was no power. This was an unsafe condition for everyone in the vehicle (and other drivers) since the car stopped in the middle of a busy thruway. The vehicle was rolled to the side of the road, picked up by a tow truck and taken to the manufactures service center.
Corrective Action:
While driving regularly the engine started sputtering and the throttle became non responsive. It seems to have been a transmission problem. A warning light came on noting Drivetrain Malfunction but that continuous driving was possible. Driving was not possible since there was no power. This was an unsafe condition for everyone in the vehicle (and other drivers) since the car stopped in the middle of a busy thruway. The vehicle was rolled to the side of the road, picked up by a tow truck and taken to the manufactures service center.
Additional Notes:
While driving regularly the engine started sputtering and the throttle became non responsive. It seems to have been a transmission problem. A warning light came on noting Drivetrain Malfunction but that continuous driving was possible. Driving was not possible since there was no power. This was an unsafe condition for everyone in the vehicle (and other drivers) since the car stopped in the middle of a busy thruway. The vehicle was rolled to the side of the road, picked up by a tow truck and taken to the manufactures service center.
Mfg Campaign: 11441678
Recall Date: Nov 25, 2021
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The car was driving in HYBRID mode and when I slowed down and then as I was about to accelerate, the car pulled forward in a jolt and even braking the car did not help. Not sure if the car was switching from hybrid to electric mode? It was scary and I finally switched to SPORT mode to avoid the electric / hybrid model altogether. This is the second time it has happened to me in the past one month since I owned the vehicle. I found that I am not the only one as there are several other owners on the BMW blog forum describing a similar issue.
Corrective Action:
The car was driving in HYBRID mode and when I slowed down and then as I was about to accelerate, the car pulled forward in a jolt and even braking the car did not help. Not sure if the car was switching from hybrid to electric mode? It was scary and I finally switched to SPORT mode to avoid the electric / hybrid model altogether. This is the second time it has happened to me in the past one month since I owned the vehicle. I found that I am not the only one as there are several other owners on the BMW blog forum describing a similar issue.
Additional Notes:
The car was driving in HYBRID mode and when I slowed down and then as I was about to accelerate, the car pulled forward in a jolt and even braking the car did not help. Not sure if the car was switching from hybrid to electric mode? It was scary and I finally switched to SPORT mode to avoid the electric / hybrid model altogether. This is the second time it has happened to me in the past one month since I owned the vehicle. I found that I am not the only one as there are several other owners on the BMW blog forum describing a similar issue.
Mfg Campaign: 11436173
Recall Date: Oct 9, 2021
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