Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018-2019 X3 sDrive30i, X3 xDrive30i, X3 M40i and 2019 X4 xDrive30i, and X4 M40i vehicles. The front passenger seat occupant classification system may have been improperly assembled, which could result in the misclassification of the seat as unoccupied, and deactivate the front air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 8, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, X4 xDrive30i, X4 M40i, M550i, X4M, X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5M, X5 M50i, X7 xDrive40i, X7 xDrive50i, X7 M50i, Alpina XB7, 330i, 330i xDrive, M340i, M340i xDrive, and 8 Series Coupe, Convertible and Grand Coupe, 840i, 840i xDrive, M850i xDrive, M8, 2020-2021 530e, 530e xDrive, 330e, 330e xDrive, 745Le, 745Le xDrive, X5 xDrive45e, X3 xDrive30e, X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6 M50i, X6M, 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 740i, 740Li, 740Li xDrive, M760i Drive, M760Li xDrive, 750Li xDrive Alpina, Alpina B7 xDrive, and 2021 4 Series Coupe 430i, 430i xDrive, M440i xDrive vehicles. When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2020 X4 xDrive30i and X4 M40i, and 2018-2020 X3 sDrive30i, X3 xDrive30i, X3 M40i, and X3M vehicles. The instrument panel casing may not have been tightened properly to the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 18, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 27, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018-2019 X3 sDrive30i, xDrive30i and M40i and 2019 X4 xDrive30i and M40i vehicles. The front seatback frames may have been improperly welded, allowing the seatback to unexpectedly fold forward or rearward.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 31, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 X3 sDrive30i, X3 xDrive30i, X3 M40i, and X4 M40i vehicles. The instrument panel assembly may have been improperly manufactured, possibly affecting the deployment of the passenger's frontal air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 10, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018-2019 BMW X3 sDrive30i, X3 xDrive30i, X3 M40i and certain 2019 X4 xDrive30i and X4 M40i vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 6, 2018
Consumer Complaints
12 ComplaintsBmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 BMW X4. The contact stated while driving and making a right or a left turn, the front end of the vehicle shuddered significantly. Additionally, the contact stated that the message "Service Brakes" was displayed. The dealer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 35,000.
Corrective Action:
The contact owns a 2019 BMW X4. The contact stated while driving and making a right or a left turn, the front end of the vehicle shuddered significantly. Additionally, the contact stated that the message "Service Brakes" was displayed. The dealer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 35,000.
Additional Notes:
The contact owns a 2019 BMW X4. The contact stated while driving and making a right or a left turn, the front end of the vehicle shuddered significantly. Additionally, the contact stated that the message "Service Brakes" was displayed. The dealer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 35,000.
Mfg Campaign: 11665705
Recall Date: Jun 9, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
An 'Emergency call system malfunction' message starting appearing. Upon inspection by the dealer they mentioned "Faults stored for emergency battery hardware faulty, GPS antenna open circuit, TCB microphone short circuit. Checked rook aerial cover and found not to be sealing correctly and causing water damage to components. Recommend to replace roof aerial, roof aerial cover, TCB and emergency battery. TCB will also need to be programmed and old adhesive will need to be removed from roof of car."
Corrective Action:
An 'Emergency call system malfunction' message starting appearing. Upon inspection by the dealer they mentioned "Faults stored for emergency battery hardware faulty, GPS antenna open circuit, TCB microphone short circuit. Checked rook aerial cover and found not to be sealing correctly and causing water damage to components. Recommend to replace roof aerial, roof aerial cover, TCB and emergency battery. TCB will also need to be programmed and old adhesive will need to be removed from roof of car."
Additional Notes:
An 'Emergency call system malfunction' message starting appearing. Upon inspection by the dealer they mentioned "Faults stored for emergency battery hardware faulty, GPS antenna open circuit, TCB microphone short circuit. Checked rook aerial cover and found not to be sealing correctly and causing water damage to components. Recommend to replace roof aerial, roof aerial cover, TCB and emergency battery. TCB will also need to be programmed and old adhesive will need to be removed from roof of car."
Mfg Campaign: 11629842
Recall Date: Dec 10, 2024
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
as I was driving, the gas fuel line started spewing gas all over. The crack was higher up, behind the backseat, had to replace the fuel line. And behind the backseat was soaked with fuel oil. there was a material substance wrapped around like a cloth around the cracked area. As if the crack came from the factory and they covered it up.
Corrective Action:
as I was driving, the gas fuel line started spewing gas all over. The crack was higher up, behind the backseat, had to replace the fuel line. And behind the backseat was soaked with fuel oil. there was a material substance wrapped around like a cloth around the cracked area. As if the crack came from the factory and they covered it up.
Additional Notes:
as I was driving, the gas fuel line started spewing gas all over. The crack was higher up, behind the backseat, had to replace the fuel line. And behind the backseat was soaked with fuel oil. there was a material substance wrapped around like a cloth around the cracked area. As if the crack came from the factory and they covered it up.
Mfg Campaign: 11607466
Recall Date: Aug 9, 2024
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased this vehicle and during inspection, my technician noted the sunroof seal is in need of change and would lead to leaks. I am writing NHTSA for help with this issue, thinking BMW will ignore me. NHTSA offered a document on this issue SIB-54-11-19 sunroof water leak diagnosis.
Corrective Action:
I purchased this vehicle and during inspection, my technician noted the sunroof seal is in need of change and would lead to leaks. I am writing NHTSA for help with this issue, thinking BMW will ignore me. NHTSA offered a document on this issue SIB-54-11-19 sunroof water leak diagnosis.
Additional Notes:
I purchased this vehicle and during inspection, my technician noted the sunroof seal is in need of change and would lead to leaks. I am writing NHTSA for help with this issue, thinking BMW will ignore me. NHTSA offered a document on this issue SIB-54-11-19 sunroof water leak diagnosis.
Mfg Campaign: 11600103
Recall Date: Jul 8, 2024
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING, COLLISION DETECTION ACTIVATES FOR NO REASON. VERY RANDOM, SOMETIMES JUST WARNING LIGHTS AND SOUNDS, AND SOMETIMES SLAMMING ON BRAKES AT SPEED OVER 40 MPH. NO CARS COMING IN OTHER DIRECTION OR ANY OBSTACLES WHATSOEVER. WEATHER CLEAR. I ALMOST GOT REAR-ENDED ONCE. DID NOT ACTIVATE WHEN FOX RAN IN FRONT OF CAR. I CAN GO WEEKS WITHOUT THIS HAPPENING AND THEN IT COMES OUT OF THE BLUE. IT'S IN THE SHOP FOR THE THIRD TIME FOR THIS COMPLAINT AND SERVICE SAYS THEY HAVE NO "ERROR CODES" AND CAN'T RECREATE THE PROBLEM. BMWUSA TOLD SERVICE TO TRY TO RECREATE THE PROBLEM BY DRIVING IT OVERNIGHT. THERE'S A 50/50 CHANCE IT WILL HAPPEN WHEN THEY DRIVE IT, AND THERE STILL WON'T BE ERROR CODES! BMW WON'T AUTHORIZE ANY REPAIR UNTIL THEY GO THROUGH THESE STEPS. THIS HAS BEEN ON AND OFF FOR AT LEAST 6 MONTHS. DATE BELOW WAS MOST RECENT OCCURRENCE. OBVIOUSLY, OBTAINING ANY DOCUMENTATION OF PROOF IS IMPOSSIBLE UNLESS I HAVE A CAMERA CREW ON ME ALL THE TIME. IT'S TERRIFYING AND DANGEROUS!
Corrective Action:
WHILE DRIVING, COLLISION DETECTION ACTIVATES FOR NO REASON. VERY RANDOM, SOMETIMES JUST WARNING LIGHTS AND SOUNDS, AND SOMETIMES SLAMMING ON BRAKES AT SPEED OVER 40 MPH. NO CARS COMING IN OTHER DIRECTION OR ANY OBSTACLES WHATSOEVER. WEATHER CLEAR. I ALMOST GOT REAR-ENDED ONCE. DID NOT ACTIVATE WHEN FOX RAN IN FRONT OF CAR. I CAN GO WEEKS WITHOUT THIS HAPPENING AND THEN IT COMES OUT OF THE BLUE. IT'S IN THE SHOP FOR THE THIRD TIME FOR THIS COMPLAINT AND SERVICE SAYS THEY HAVE NO "ERROR CODES" AND CAN'T RECREATE THE PROBLEM. BMWUSA TOLD SERVICE TO TRY TO RECREATE THE PROBLEM BY DRIVING IT OVERNIGHT. THERE'S A 50/50 CHANCE IT WILL HAPPEN WHEN THEY DRIVE IT, AND THERE STILL WON'T BE ERROR CODES! BMW WON'T AUTHORIZE ANY REPAIR UNTIL THEY GO THROUGH THESE STEPS. THIS HAS BEEN ON AND OFF FOR AT LEAST 6 MONTHS. DATE BELOW WAS MOST RECENT OCCURRENCE. OBVIOUSLY, OBTAINING ANY DOCUMENTATION OF PROOF IS IMPOSSIBLE UNLESS I HAVE A CAMERA CREW ON ME ALL THE TIME. IT'S TERRIFYING AND DANGEROUS!
Additional Notes:
WHILE DRIVING, COLLISION DETECTION ACTIVATES FOR NO REASON. VERY RANDOM, SOMETIMES JUST WARNING LIGHTS AND SOUNDS, AND SOMETIMES SLAMMING ON BRAKES AT SPEED OVER 40 MPH. NO CARS COMING IN OTHER DIRECTION OR ANY OBSTACLES WHATSOEVER. WEATHER CLEAR. I ALMOST GOT REAR-ENDED ONCE. DID NOT ACTIVATE WHEN FOX RAN IN FRONT OF CAR. I CAN GO WEEKS WITHOUT THIS HAPPENING AND THEN IT COMES OUT OF THE BLUE. IT'S IN THE SHOP FOR THE THIRD TIME FOR THIS COMPLAINT AND SERVICE SAYS THEY HAVE NO "ERROR CODES" AND CAN'T RECREATE THE PROBLEM. BMWUSA TOLD SERVICE TO TRY TO RECREATE THE PROBLEM BY DRIVING IT OVERNIGHT. THERE'S A 50/50 CHANCE IT WILL HAPPEN WHEN THEY DRIVE IT, AND THERE STILL WON'T BE ERROR CODES! BMW WON'T AUTHORIZE ANY REPAIR UNTIL THEY GO THROUGH THESE STEPS. THIS HAS BEEN ON AND OFF FOR AT LEAST 6 MONTHS. DATE BELOW WAS MOST RECENT OCCURRENCE. OBVIOUSLY, OBTAINING ANY DOCUMENTATION OF PROOF IS IMPOSSIBLE UNLESS I HAVE A CAMERA CREW ON ME ALL THE TIME. IT'S TERRIFYING AND DANGEROUS!
Mfg Campaign: 11408402
Recall Date: Apr 16, 2021
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
WHILE DRIVING, COLLISION DETECTION ACTIVATES FOR NO REASON. VERY RANDOM, SOMETIMES JUST WARNING LIGHTS AND SOUNDS, AND SOMETIMES SLAMMING ON BRAKES AT SPEED OVER 40 MPH. NO CARS COMING IN OTHER DIRECTION OR ANY OBSTACLES WHATSOEVER. WEATHER CLEAR. I ALMOST GOT REAR-ENDED ONCE. DID NOT ACTIVATE WHEN FOX RAN IN FRONT OF CAR. I CAN GO WEEKS WITHOUT THIS HAPPENING AND THEN IT COMES OUT OF THE BLUE. IT'S IN THE SHOP FOR THE THIRD TIME FOR THIS COMPLAINT AND SERVICE SAYS THEY HAVE NO "ERROR CODES" AND CAN'T RECREATE THE PROBLEM. BMWUSA TOLD SERVICE TO TRY TO RECREATE THE PROBLEM BY DRIVING IT OVERNIGHT. THERE'S A 50/50 CHANCE IT WILL HAPPEN WHEN THEY DRIVE IT, AND THERE STILL WON'T BE ERROR CODES! BMW WON'T AUTHORIZE ANY REPAIR UNTIL THEY GO THROUGH THESE STEPS. THIS HAS BEEN ON AND OFF FOR AT LEAST 6 MONTHS. DATE BELOW WAS MOST RECENT OCCURRENCE. OBVIOUSLY, OBTAINING ANY DOCUMENTATION OF PROOF IS IMPOSSIBLE UNLESS I HAVE A CAMERA CREW ON ME ALL THE TIME. IT'S TERRIFYING AND DANGEROUS!
Corrective Action:
WHILE DRIVING, COLLISION DETECTION ACTIVATES FOR NO REASON. VERY RANDOM, SOMETIMES JUST WARNING LIGHTS AND SOUNDS, AND SOMETIMES SLAMMING ON BRAKES AT SPEED OVER 40 MPH. NO CARS COMING IN OTHER DIRECTION OR ANY OBSTACLES WHATSOEVER. WEATHER CLEAR. I ALMOST GOT REAR-ENDED ONCE. DID NOT ACTIVATE WHEN FOX RAN IN FRONT OF CAR. I CAN GO WEEKS WITHOUT THIS HAPPENING AND THEN IT COMES OUT OF THE BLUE. IT'S IN THE SHOP FOR THE THIRD TIME FOR THIS COMPLAINT AND SERVICE SAYS THEY HAVE NO "ERROR CODES" AND CAN'T RECREATE THE PROBLEM. BMWUSA TOLD SERVICE TO TRY TO RECREATE THE PROBLEM BY DRIVING IT OVERNIGHT. THERE'S A 50/50 CHANCE IT WILL HAPPEN WHEN THEY DRIVE IT, AND THERE STILL WON'T BE ERROR CODES! BMW WON'T AUTHORIZE ANY REPAIR UNTIL THEY GO THROUGH THESE STEPS. THIS HAS BEEN ON AND OFF FOR AT LEAST 6 MONTHS. DATE BELOW WAS MOST RECENT OCCURRENCE. OBVIOUSLY, OBTAINING ANY DOCUMENTATION OF PROOF IS IMPOSSIBLE UNLESS I HAVE A CAMERA CREW ON ME ALL THE TIME. IT'S TERRIFYING AND DANGEROUS!
Additional Notes:
WHILE DRIVING, COLLISION DETECTION ACTIVATES FOR NO REASON. VERY RANDOM, SOMETIMES JUST WARNING LIGHTS AND SOUNDS, AND SOMETIMES SLAMMING ON BRAKES AT SPEED OVER 40 MPH. NO CARS COMING IN OTHER DIRECTION OR ANY OBSTACLES WHATSOEVER. WEATHER CLEAR. I ALMOST GOT REAR-ENDED ONCE. DID NOT ACTIVATE WHEN FOX RAN IN FRONT OF CAR. I CAN GO WEEKS WITHOUT THIS HAPPENING AND THEN IT COMES OUT OF THE BLUE. IT'S IN THE SHOP FOR THE THIRD TIME FOR THIS COMPLAINT AND SERVICE SAYS THEY HAVE NO "ERROR CODES" AND CAN'T RECREATE THE PROBLEM. BMWUSA TOLD SERVICE TO TRY TO RECREATE THE PROBLEM BY DRIVING IT OVERNIGHT. THERE'S A 50/50 CHANCE IT WILL HAPPEN WHEN THEY DRIVE IT, AND THERE STILL WON'T BE ERROR CODES! BMW WON'T AUTHORIZE ANY REPAIR UNTIL THEY GO THROUGH THESE STEPS. THIS HAS BEEN ON AND OFF FOR AT LEAST 6 MONTHS. DATE BELOW WAS MOST RECENT OCCURRENCE. OBVIOUSLY, OBTAINING ANY DOCUMENTATION OF PROOF IS IMPOSSIBLE UNLESS I HAVE A CAMERA CREW ON ME ALL THE TIME. IT'S TERRIFYING AND DANGEROUS!
Mfg Campaign: 11408402
Recall Date: Apr 16, 2021
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
WHILE DRIVING, COLLISION DETECTION ACTIVATES FOR NO REASON. VERY RANDOM, SOMETIMES JUST WARNING LIGHTS AND SOUNDS, AND SOMETIMES SLAMMING ON BRAKES AT SPEED OVER 40 MPH. NO CARS COMING IN OTHER DIRECTION OR ANY OBSTACLES WHATSOEVER. WEATHER CLEAR. I ALMOST GOT REAR-ENDED ONCE. DID NOT ACTIVATE WHEN FOX RAN IN FRONT OF CAR. I CAN GO WEEKS WITHOUT THIS HAPPENING AND THEN IT COMES OUT OF THE BLUE. IT'S IN THE SHOP FOR THE THIRD TIME FOR THIS COMPLAINT AND SERVICE SAYS THEY HAVE NO "ERROR CODES" AND CAN'T RECREATE THE PROBLEM. BMWUSA TOLD SERVICE TO TRY TO RECREATE THE PROBLEM BY DRIVING IT OVERNIGHT. THERE'S A 50/50 CHANCE IT WILL HAPPEN WHEN THEY DRIVE IT, AND THERE STILL WON'T BE ERROR CODES! BMW WON'T AUTHORIZE ANY REPAIR UNTIL THEY GO THROUGH THESE STEPS. THIS HAS BEEN ON AND OFF FOR AT LEAST 6 MONTHS. DATE BELOW WAS MOST RECENT OCCURRENCE. OBVIOUSLY, OBTAINING ANY DOCUMENTATION OF PROOF IS IMPOSSIBLE UNLESS I HAVE A CAMERA CREW ON ME ALL THE TIME. IT'S TERRIFYING AND DANGEROUS!
Corrective Action:
WHILE DRIVING, COLLISION DETECTION ACTIVATES FOR NO REASON. VERY RANDOM, SOMETIMES JUST WARNING LIGHTS AND SOUNDS, AND SOMETIMES SLAMMING ON BRAKES AT SPEED OVER 40 MPH. NO CARS COMING IN OTHER DIRECTION OR ANY OBSTACLES WHATSOEVER. WEATHER CLEAR. I ALMOST GOT REAR-ENDED ONCE. DID NOT ACTIVATE WHEN FOX RAN IN FRONT OF CAR. I CAN GO WEEKS WITHOUT THIS HAPPENING AND THEN IT COMES OUT OF THE BLUE. IT'S IN THE SHOP FOR THE THIRD TIME FOR THIS COMPLAINT AND SERVICE SAYS THEY HAVE NO "ERROR CODES" AND CAN'T RECREATE THE PROBLEM. BMWUSA TOLD SERVICE TO TRY TO RECREATE THE PROBLEM BY DRIVING IT OVERNIGHT. THERE'S A 50/50 CHANCE IT WILL HAPPEN WHEN THEY DRIVE IT, AND THERE STILL WON'T BE ERROR CODES! BMW WON'T AUTHORIZE ANY REPAIR UNTIL THEY GO THROUGH THESE STEPS. THIS HAS BEEN ON AND OFF FOR AT LEAST 6 MONTHS. DATE BELOW WAS MOST RECENT OCCURRENCE. OBVIOUSLY, OBTAINING ANY DOCUMENTATION OF PROOF IS IMPOSSIBLE UNLESS I HAVE A CAMERA CREW ON ME ALL THE TIME. IT'S TERRIFYING AND DANGEROUS!
Additional Notes:
WHILE DRIVING, COLLISION DETECTION ACTIVATES FOR NO REASON. VERY RANDOM, SOMETIMES JUST WARNING LIGHTS AND SOUNDS, AND SOMETIMES SLAMMING ON BRAKES AT SPEED OVER 40 MPH. NO CARS COMING IN OTHER DIRECTION OR ANY OBSTACLES WHATSOEVER. WEATHER CLEAR. I ALMOST GOT REAR-ENDED ONCE. DID NOT ACTIVATE WHEN FOX RAN IN FRONT OF CAR. I CAN GO WEEKS WITHOUT THIS HAPPENING AND THEN IT COMES OUT OF THE BLUE. IT'S IN THE SHOP FOR THE THIRD TIME FOR THIS COMPLAINT AND SERVICE SAYS THEY HAVE NO "ERROR CODES" AND CAN'T RECREATE THE PROBLEM. BMWUSA TOLD SERVICE TO TRY TO RECREATE THE PROBLEM BY DRIVING IT OVERNIGHT. THERE'S A 50/50 CHANCE IT WILL HAPPEN WHEN THEY DRIVE IT, AND THERE STILL WON'T BE ERROR CODES! BMW WON'T AUTHORIZE ANY REPAIR UNTIL THEY GO THROUGH THESE STEPS. THIS HAS BEEN ON AND OFF FOR AT LEAST 6 MONTHS. DATE BELOW WAS MOST RECENT OCCURRENCE. OBVIOUSLY, OBTAINING ANY DOCUMENTATION OF PROOF IS IMPOSSIBLE UNLESS I HAVE A CAMERA CREW ON ME ALL THE TIME. IT'S TERRIFYING AND DANGEROUS!
Mfg Campaign: 11408402
Recall Date: Apr 16, 2021
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
ON MAY 03, 2019, I BOUGHT A 2019 BMW X4 M40I, AT BRAMAN MOTORCARS. THIS IS NOT MY FIRST BMW, WE HAVE 3 MORE BMWS AT HOME. UNFORTUNATELY, THIS BMW X4 VEHICLE HAS NOT PERFORMED WELL AS EXPECTED! ON MAY 27, 2020 I WAS DRIVING WHILE IT WAS RAINING WHEN THE CAR SUDDENLY STOPPED AND NEVER TURNED ON AGAIN, IT WAS COMPLETELY USELESS AND VERY DISSATISFYING. I AM VERY FRUSTRATED AND DISAPPOINTED BECAUSE I SENT THE CAR TO BRAMAN BMW SERVICE CENTER TO CHECK IT OUT AND REQUEST THE WARRANTY AND THEY SAID THAT THE WARRANTY DOES NOT COVER IT THE SOLUTION IS JUST TO PAY MORE THAN $30,000.00 IN REPAIR PLUS PARKING FEES. ALSO, MY INSURANCE CARRIER SAID MY POLICY DOES NOT COVER MECHANICAL ISSUES. ALSE SENT A LETTER ASKING FOR HELP TO BMW CEO AND THEY RESPONDED THAT THE WARRANTY DO NOT COVER " OUTSIDE INFLUENCES". SO THIS GRABAGES CAR CANT BE IN A RAIN. SO NOW I HAVE MORE THAN 1 AND HALF MONTHS WITHOUT THE CAR, ALSO CALLED BMW FINANCIAL SERVICES FOR HELP AND THE SOLUTION WAS THAT I CAN RETURN THE CAR SIGNING A VOLUNTARY REPO DAMAGING MY CREDIT HISTORY. ATTACHED TO THIS EMAIL YOU WILL FIND COPIES OF THE DENIAL OF THE WARRANTY AND THE ESTIMATE THAT BRAMAN BMW SENT ME, TO REPAIR THE CAR, WHICH BY THE WAY IS ABSURD! WAITING FOR YOU HELP, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Corrective Action:
ON MAY 03, 2019, I BOUGHT A 2019 BMW X4 M40I, AT BRAMAN MOTORCARS. THIS IS NOT MY FIRST BMW, WE HAVE 3 MORE BMWS AT HOME. UNFORTUNATELY, THIS BMW X4 VEHICLE HAS NOT PERFORMED WELL AS EXPECTED! ON MAY 27, 2020 I WAS DRIVING WHILE IT WAS RAINING WHEN THE CAR SUDDENLY STOPPED AND NEVER TURNED ON AGAIN, IT WAS COMPLETELY USELESS AND VERY DISSATISFYING. I AM VERY FRUSTRATED AND DISAPPOINTED BECAUSE I SENT THE CAR TO BRAMAN BMW SERVICE CENTER TO CHECK IT OUT AND REQUEST THE WARRANTY AND THEY SAID THAT THE WARRANTY DOES NOT COVER IT THE SOLUTION IS JUST TO PAY MORE THAN $30,000.00 IN REPAIR PLUS PARKING FEES. ALSO, MY INSURANCE CARRIER SAID MY POLICY DOES NOT COVER MECHANICAL ISSUES. ALSE SENT A LETTER ASKING FOR HELP TO BMW CEO AND THEY RESPONDED THAT THE WARRANTY DO NOT COVER " OUTSIDE INFLUENCES". SO THIS GRABAGES CAR CANT BE IN A RAIN. SO NOW I HAVE MORE THAN 1 AND HALF MONTHS WITHOUT THE CAR, ALSO CALLED BMW FINANCIAL SERVICES FOR HELP AND THE SOLUTION WAS THAT I CAN RETURN THE CAR SIGNING A VOLUNTARY REPO DAMAGING MY CREDIT HISTORY. ATTACHED TO THIS EMAIL YOU WILL FIND COPIES OF THE DENIAL OF THE WARRANTY AND THE ESTIMATE THAT BRAMAN BMW SENT ME, TO REPAIR THE CAR, WHICH BY THE WAY IS ABSURD! WAITING FOR YOU HELP, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Additional Notes:
ON MAY 03, 2019, I BOUGHT A 2019 BMW X4 M40I, AT BRAMAN MOTORCARS. THIS IS NOT MY FIRST BMW, WE HAVE 3 MORE BMWS AT HOME. UNFORTUNATELY, THIS BMW X4 VEHICLE HAS NOT PERFORMED WELL AS EXPECTED! ON MAY 27, 2020 I WAS DRIVING WHILE IT WAS RAINING WHEN THE CAR SUDDENLY STOPPED AND NEVER TURNED ON AGAIN, IT WAS COMPLETELY USELESS AND VERY DISSATISFYING. I AM VERY FRUSTRATED AND DISAPPOINTED BECAUSE I SENT THE CAR TO BRAMAN BMW SERVICE CENTER TO CHECK IT OUT AND REQUEST THE WARRANTY AND THEY SAID THAT THE WARRANTY DOES NOT COVER IT THE SOLUTION IS JUST TO PAY MORE THAN $30,000.00 IN REPAIR PLUS PARKING FEES. ALSO, MY INSURANCE CARRIER SAID MY POLICY DOES NOT COVER MECHANICAL ISSUES. ALSE SENT A LETTER ASKING FOR HELP TO BMW CEO AND THEY RESPONDED THAT THE WARRANTY DO NOT COVER " OUTSIDE INFLUENCES". SO THIS GRABAGES CAR CANT BE IN A RAIN. SO NOW I HAVE MORE THAN 1 AND HALF MONTHS WITHOUT THE CAR, ALSO CALLED BMW FINANCIAL SERVICES FOR HELP AND THE SOLUTION WAS THAT I CAN RETURN THE CAR SIGNING A VOLUNTARY REPO DAMAGING MY CREDIT HISTORY. ATTACHED TO THIS EMAIL YOU WILL FIND COPIES OF THE DENIAL OF THE WARRANTY AND THE ESTIMATE THAT BRAMAN BMW SENT ME, TO REPAIR THE CAR, WHICH BY THE WAY IS ABSURD! WAITING FOR YOU HELP, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Mfg Campaign: 11338432
Recall Date: Jul 9, 2020
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ELECTRICAL SYSTEM IGNIGHTED AND CAUGHT FIRE WHILE CAR WAS OFF, LOCKED AND PARKED INSIDE THE GARAGE.
Corrective Action:
ELECTRICAL SYSTEM IGNIGHTED AND CAUGHT FIRE WHILE CAR WAS OFF, LOCKED AND PARKED INSIDE THE GARAGE.
Additional Notes:
ELECTRICAL SYSTEM IGNIGHTED AND CAUGHT FIRE WHILE CAR WAS OFF, LOCKED AND PARKED INSIDE THE GARAGE.
Mfg Campaign: 11246033
Recall Date: Aug 23, 2019
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 BMW X4. THE CONTACT STATED THAT THE DRIVER ASSISTANCE PACKAGE FAILED AND THE WARNING VIBRATION WHEN THE CONTACT ALMOST CRASHED. THE SYSTEM WAS SUPPOSED TO VIBRATE WHEN AND IF THE CONTACT WAS ABOUT TO CRASH. THE CONTACT STATED THAT THE PACKAGE VIBRATION SIGNAL WAS VERY LOW AND THE CONTACT COULD NOT FEEL IT ACTIVATE. THE VEHICLE WAS DRIVEN TO KRITZ BMW SAVANNAH (7009 ABERCORN ST, SAVANNAH, GA 31406, (912) 354-7000) WHERE IT WAS DIAGNOSED THAT A NEW VIBRATION MOTOR AND COMPUTER UPDATE WERE NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD ESCALATE THE INCIDENT. THE FAILURE MILEAGE WAS 2,321. *BF THE CAR WAS ROAD TESTED AFTER REPAIR. DEALER REPAIRMEN STATED CONTACTS VEHICLE AND OTHER X 4'S ON THE LOT PERFORMED THE SAME. CONTACT STATED THAT THE "REPAIRS" DID NOT IMPROVE VIBRATION WARNING EVEN WHEN SET ON "STRONG" A VIBRATION THAT CAN ONLY BE FELT ON A SMOOTH ROAD WHEN THE DRIVER PURPOSELY CROSSES THE LANE MARKINGS IS NOT A "WARNING" AND IS UNSAFE. THE ESSENCE OF MY COMPLAINT IS THAT THE LANE DEPARTURE SYSTEM WHILE "WORKING" IS NOT PROVIDING A STRONG VIBRATION THAT SERVES AS A WARNING. THE DEALER STATES MY VIBRATION MATCHES OTHERX4S AND IS THEREFORE REPAIRED. I FEEL ALL X4S ARE NO NOT PERFORMING AS DESIGNED AND ARE THEREFORE A SAFETY HAZZARD. I PURCHASED THIS CAR WITH THIS SPECIFIC FEATURE TO ASSIST MY DRIVING SHOULD I DRIFT INTO THE ON COMING LANE WITHOUT A SUFFICIENT VIBRATION (WARNING) I FEEL THE CAR IS DANGEROUS AND SOMEDAY THERE WILL BE ACCIDENTS DUE TO THIS MISS REPRESENTATION. MY LAST CAR, A 2017 MERCEDES HAD A GREAT LANE DEPARTURE SYSTEM THAT REALLY WARNED WITHOUT A POSITIVE WARNING! THE DRIVER BMW HAS SOME HOW RELEASED THIS NEWLY DESIGNED MODEL.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 BMW X4. THE CONTACT STATED THAT THE DRIVER ASSISTANCE PACKAGE FAILED AND THE WARNING VIBRATION WHEN THE CONTACT ALMOST CRASHED. THE SYSTEM WAS SUPPOSED TO VIBRATE WHEN AND IF THE CONTACT WAS ABOUT TO CRASH. THE CONTACT STATED THAT THE PACKAGE VIBRATION SIGNAL WAS VERY LOW AND THE CONTACT COULD NOT FEEL IT ACTIVATE. THE VEHICLE WAS DRIVEN TO KRITZ BMW SAVANNAH (7009 ABERCORN ST, SAVANNAH, GA 31406, (912) 354-7000) WHERE IT WAS DIAGNOSED THAT A NEW VIBRATION MOTOR AND COMPUTER UPDATE WERE NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD ESCALATE THE INCIDENT. THE FAILURE MILEAGE WAS 2,321. *BF THE CAR WAS ROAD TESTED AFTER REPAIR. DEALER REPAIRMEN STATED CONTACTS VEHICLE AND OTHER X 4'S ON THE LOT PERFORMED THE SAME. CONTACT STATED THAT THE "REPAIRS" DID NOT IMPROVE VIBRATION WARNING EVEN WHEN SET ON "STRONG" A VIBRATION THAT CAN ONLY BE FELT ON A SMOOTH ROAD WHEN THE DRIVER PURPOSELY CROSSES THE LANE MARKINGS IS NOT A "WARNING" AND IS UNSAFE. THE ESSENCE OF MY COMPLAINT IS THAT THE LANE DEPARTURE SYSTEM WHILE "WORKING" IS NOT PROVIDING A STRONG VIBRATION THAT SERVES AS A WARNING. THE DEALER STATES MY VIBRATION MATCHES OTHERX4S AND IS THEREFORE REPAIRED. I FEEL ALL X4S ARE NO NOT PERFORMING AS DESIGNED AND ARE THEREFORE A SAFETY HAZZARD. I PURCHASED THIS CAR WITH THIS SPECIFIC FEATURE TO ASSIST MY DRIVING SHOULD I DRIFT INTO THE ON COMING LANE WITHOUT A SUFFICIENT VIBRATION (WARNING) I FEEL THE CAR IS DANGEROUS AND SOMEDAY THERE WILL BE ACCIDENTS DUE TO THIS MISS REPRESENTATION. MY LAST CAR, A 2017 MERCEDES HAD A GREAT LANE DEPARTURE SYSTEM THAT REALLY WARNED WITHOUT A POSITIVE WARNING! THE DRIVER BMW HAS SOME HOW RELEASED THIS NEWLY DESIGNED MODEL.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 BMW X4. THE CONTACT STATED THAT THE DRIVER ASSISTANCE PACKAGE FAILED AND THE WARNING VIBRATION WHEN THE CONTACT ALMOST CRASHED. THE SYSTEM WAS SUPPOSED TO VIBRATE WHEN AND IF THE CONTACT WAS ABOUT TO CRASH. THE CONTACT STATED THAT THE PACKAGE VIBRATION SIGNAL WAS VERY LOW AND THE CONTACT COULD NOT FEEL IT ACTIVATE. THE VEHICLE WAS DRIVEN TO KRITZ BMW SAVANNAH (7009 ABERCORN ST, SAVANNAH, GA 31406, (912) 354-7000) WHERE IT WAS DIAGNOSED THAT A NEW VIBRATION MOTOR AND COMPUTER UPDATE WERE NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD ESCALATE THE INCIDENT. THE FAILURE MILEAGE WAS 2,321. *BF THE CAR WAS ROAD TESTED AFTER REPAIR. DEALER REPAIRMEN STATED CONTACTS VEHICLE AND OTHER X 4'S ON THE LOT PERFORMED THE SAME. CONTACT STATED THAT THE "REPAIRS" DID NOT IMPROVE VIBRATION WARNING EVEN WHEN SET ON "STRONG" A VIBRATION THAT CAN ONLY BE FELT ON A SMOOTH ROAD WHEN THE DRIVER PURPOSELY CROSSES THE LANE MARKINGS IS NOT A "WARNING" AND IS UNSAFE. THE ESSENCE OF MY COMPLAINT IS THAT THE LANE DEPARTURE SYSTEM WHILE "WORKING" IS NOT PROVIDING A STRONG VIBRATION THAT SERVES AS A WARNING. THE DEALER STATES MY VIBRATION MATCHES OTHERX4S AND IS THEREFORE REPAIRED. I FEEL ALL X4S ARE NO NOT PERFORMING AS DESIGNED AND ARE THEREFORE A SAFETY HAZZARD. I PURCHASED THIS CAR WITH THIS SPECIFIC FEATURE TO ASSIST MY DRIVING SHOULD I DRIFT INTO THE ON COMING LANE WITHOUT A SUFFICIENT VIBRATION (WARNING) I FEEL THE CAR IS DANGEROUS AND SOMEDAY THERE WILL BE ACCIDENTS DUE TO THIS MISS REPRESENTATION. MY LAST CAR, A 2017 MERCEDES HAD A GREAT LANE DEPARTURE SYSTEM THAT REALLY WARNED WITHOUT A POSITIVE WARNING! THE DRIVER BMW HAS SOME HOW RELEASED THIS NEWLY DESIGNED MODEL.*JB
Mfg Campaign: 11221545
Recall Date: Jun 20, 2019
Bmw Of North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TL* THE CONTACT OWNS A 2019 BMW X4. THE CONTACT STATED THAT THE DRIVER ASSISTANCE PACKAGE FAILED AND THE WARNING VIBRATION WHEN THE CONTACT ALMOST CRASHED. THE SYSTEM WAS SUPPOSED TO VIBRATE WHEN AND IF THE CONTACT WAS ABOUT TO CRASH. THE CONTACT STATED THAT THE PACKAGE VIBRATION SIGNAL WAS VERY LOW AND THE CONTACT COULD NOT FEEL IT ACTIVATE. THE VEHICLE WAS DRIVEN TO KRITZ BMW SAVANNAH (7009 ABERCORN ST, SAVANNAH, GA 31406, (912) 354-7000) WHERE IT WAS DIAGNOSED THAT A NEW VIBRATION MOTOR AND COMPUTER UPDATE WERE NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD ESCALATE THE INCIDENT. THE FAILURE MILEAGE WAS 2,321. *BF THE CAR WAS ROAD TESTED AFTER REPAIR. DEALER REPAIRMEN STATED CONTACTS VEHICLE AND OTHER X 4'S ON THE LOT PERFORMED THE SAME. CONTACT STATED THAT THE "REPAIRS" DID NOT IMPROVE VIBRATION WARNING EVEN WHEN SET ON "STRONG" A VIBRATION THAT CAN ONLY BE FELT ON A SMOOTH ROAD WHEN THE DRIVER PURPOSELY CROSSES THE LANE MARKINGS IS NOT A "WARNING" AND IS UNSAFE. THE ESSENCE OF MY COMPLAINT IS THAT THE LANE DEPARTURE SYSTEM WHILE "WORKING" IS NOT PROVIDING A STRONG VIBRATION THAT SERVES AS A WARNING. THE DEALER STATES MY VIBRATION MATCHES OTHERX4S AND IS THEREFORE REPAIRED. I FEEL ALL X4S ARE NO NOT PERFORMING AS DESIGNED AND ARE THEREFORE A SAFETY HAZZARD. I PURCHASED THIS CAR WITH THIS SPECIFIC FEATURE TO ASSIST MY DRIVING SHOULD I DRIFT INTO THE ON COMING LANE WITHOUT A SUFFICIENT VIBRATION (WARNING) I FEEL THE CAR IS DANGEROUS AND SOMEDAY THERE WILL BE ACCIDENTS DUE TO THIS MISS REPRESENTATION. MY LAST CAR, A 2017 MERCEDES HAD A GREAT LANE DEPARTURE SYSTEM THAT REALLY WARNED WITHOUT A POSITIVE WARNING! THE DRIVER BMW HAS SOME HOW RELEASED THIS NEWLY DESIGNED MODEL.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2019 BMW X4. THE CONTACT STATED THAT THE DRIVER ASSISTANCE PACKAGE FAILED AND THE WARNING VIBRATION WHEN THE CONTACT ALMOST CRASHED. THE SYSTEM WAS SUPPOSED TO VIBRATE WHEN AND IF THE CONTACT WAS ABOUT TO CRASH. THE CONTACT STATED THAT THE PACKAGE VIBRATION SIGNAL WAS VERY LOW AND THE CONTACT COULD NOT FEEL IT ACTIVATE. THE VEHICLE WAS DRIVEN TO KRITZ BMW SAVANNAH (7009 ABERCORN ST, SAVANNAH, GA 31406, (912) 354-7000) WHERE IT WAS DIAGNOSED THAT A NEW VIBRATION MOTOR AND COMPUTER UPDATE WERE NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD ESCALATE THE INCIDENT. THE FAILURE MILEAGE WAS 2,321. *BF THE CAR WAS ROAD TESTED AFTER REPAIR. DEALER REPAIRMEN STATED CONTACTS VEHICLE AND OTHER X 4'S ON THE LOT PERFORMED THE SAME. CONTACT STATED THAT THE "REPAIRS" DID NOT IMPROVE VIBRATION WARNING EVEN WHEN SET ON "STRONG" A VIBRATION THAT CAN ONLY BE FELT ON A SMOOTH ROAD WHEN THE DRIVER PURPOSELY CROSSES THE LANE MARKINGS IS NOT A "WARNING" AND IS UNSAFE. THE ESSENCE OF MY COMPLAINT IS THAT THE LANE DEPARTURE SYSTEM WHILE "WORKING" IS NOT PROVIDING A STRONG VIBRATION THAT SERVES AS A WARNING. THE DEALER STATES MY VIBRATION MATCHES OTHERX4S AND IS THEREFORE REPAIRED. I FEEL ALL X4S ARE NO NOT PERFORMING AS DESIGNED AND ARE THEREFORE A SAFETY HAZZARD. I PURCHASED THIS CAR WITH THIS SPECIFIC FEATURE TO ASSIST MY DRIVING SHOULD I DRIFT INTO THE ON COMING LANE WITHOUT A SUFFICIENT VIBRATION (WARNING) I FEEL THE CAR IS DANGEROUS AND SOMEDAY THERE WILL BE ACCIDENTS DUE TO THIS MISS REPRESENTATION. MY LAST CAR, A 2017 MERCEDES HAD A GREAT LANE DEPARTURE SYSTEM THAT REALLY WARNED WITHOUT A POSITIVE WARNING! THE DRIVER BMW HAS SOME HOW RELEASED THIS NEWLY DESIGNED MODEL.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2019 BMW X4. THE CONTACT STATED THAT THE DRIVER ASSISTANCE PACKAGE FAILED AND THE WARNING VIBRATION WHEN THE CONTACT ALMOST CRASHED. THE SYSTEM WAS SUPPOSED TO VIBRATE WHEN AND IF THE CONTACT WAS ABOUT TO CRASH. THE CONTACT STATED THAT THE PACKAGE VIBRATION SIGNAL WAS VERY LOW AND THE CONTACT COULD NOT FEEL IT ACTIVATE. THE VEHICLE WAS DRIVEN TO KRITZ BMW SAVANNAH (7009 ABERCORN ST, SAVANNAH, GA 31406, (912) 354-7000) WHERE IT WAS DIAGNOSED THAT A NEW VIBRATION MOTOR AND COMPUTER UPDATE WERE NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD ESCALATE THE INCIDENT. THE FAILURE MILEAGE WAS 2,321. *BF THE CAR WAS ROAD TESTED AFTER REPAIR. DEALER REPAIRMEN STATED CONTACTS VEHICLE AND OTHER X 4'S ON THE LOT PERFORMED THE SAME. CONTACT STATED THAT THE "REPAIRS" DID NOT IMPROVE VIBRATION WARNING EVEN WHEN SET ON "STRONG" A VIBRATION THAT CAN ONLY BE FELT ON A SMOOTH ROAD WHEN THE DRIVER PURPOSELY CROSSES THE LANE MARKINGS IS NOT A "WARNING" AND IS UNSAFE. THE ESSENCE OF MY COMPLAINT IS THAT THE LANE DEPARTURE SYSTEM WHILE "WORKING" IS NOT PROVIDING A STRONG VIBRATION THAT SERVES AS A WARNING. THE DEALER STATES MY VIBRATION MATCHES OTHERX4S AND IS THEREFORE REPAIRED. I FEEL ALL X4S ARE NO NOT PERFORMING AS DESIGNED AND ARE THEREFORE A SAFETY HAZZARD. I PURCHASED THIS CAR WITH THIS SPECIFIC FEATURE TO ASSIST MY DRIVING SHOULD I DRIFT INTO THE ON COMING LANE WITHOUT A SUFFICIENT VIBRATION (WARNING) I FEEL THE CAR IS DANGEROUS AND SOMEDAY THERE WILL BE ACCIDENTS DUE TO THIS MISS REPRESENTATION. MY LAST CAR, A 2017 MERCEDES HAD A GREAT LANE DEPARTURE SYSTEM THAT REALLY WARNED WITHOUT A POSITIVE WARNING! THE DRIVER BMW HAS SOME HOW RELEASED THIS NEWLY DESIGNED MODEL.*JB
Mfg Campaign: 11221545
Recall Date: Jun 20, 2019
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I JUST GOT MY CAR 3 DAYS AGO. MILEAGE IS 275 MILES. MY REAR BRAKES DISC ALREADY HAVE CIRCLES IN IT AS IF IT IS WORN OUT BY A PIECE OF METAL GRINDING AGAINST IT. THIS HAS NEVER EVER HAPPENED ON ANY OF MY PREVIOUS BMWS. THIS USUALLY HAPPENS ONLY WHEN THE BRAKES ARE WORN OUT AND PROCRASTINATING NOT TO FIX IT. WHY DOES THIS HAPPEN TO A BRAND NEW CAR????
Corrective Action:
I JUST GOT MY CAR 3 DAYS AGO. MILEAGE IS 275 MILES. MY REAR BRAKES DISC ALREADY HAVE CIRCLES IN IT AS IF IT IS WORN OUT BY A PIECE OF METAL GRINDING AGAINST IT. THIS HAS NEVER EVER HAPPENED ON ANY OF MY PREVIOUS BMWS. THIS USUALLY HAPPENS ONLY WHEN THE BRAKES ARE WORN OUT AND PROCRASTINATING NOT TO FIX IT. WHY DOES THIS HAPPEN TO A BRAND NEW CAR????
Additional Notes:
I JUST GOT MY CAR 3 DAYS AGO. MILEAGE IS 275 MILES. MY REAR BRAKES DISC ALREADY HAVE CIRCLES IN IT AS IF IT IS WORN OUT BY A PIECE OF METAL GRINDING AGAINST IT. THIS HAS NEVER EVER HAPPENED ON ANY OF MY PREVIOUS BMWS. THIS USUALLY HAPPENS ONLY WHEN THE BRAKES ARE WORN OUT AND PROCRASTINATING NOT TO FIX IT. WHY DOES THIS HAPPEN TO A BRAND NEW CAR????
Mfg Campaign: 11118300
Recall Date: Aug 7, 2018
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