Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain Accessory Windscreens, sold for installation on various motorcycles. Specifically being recalled is Windscreen model number 8531917, sold for use on model year 2012-2018 F700GS motorcycles, Windscreen model number 8544629, sold for use on model year 2015-2018 R1200R motorcycles, Windscreen model number 8546224, sold for use on model year 2014-2018 S1000R motorcycles, Windscreen model number 8551929, sold for use on model year 2015-2018 S1000XR motorcycles, Windscreen model number 8554726, sold for use on model year 2013-2018 R1200GS motorcycles, Windscreen model number 8554727 sold for use on model year 2014-2018 R1200GS Adventure motorcycles, Windscreen model number 8556927, sold for use on model year 2015-2018 R1200RS motorcycles, Windscreen model number 8559548, sold for use on model year 2017-2018 R1200GS motorcycles and Windscreen model number 8561755, sold for use on model year 2012-2018 F800GS motorcycles. These windscreens have extra tinting on them that may reduce the rider's visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 21, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain accessory turn signals manufactured for 2006-2017 R1200GS, 2007-2008 and 2010-2017 R1200GS Adventure, 2017 F700GS and F800GS, 2013-2017 F800GT, 2015-2016 F800R, 2014-2017 F800GS Adventure, 2014-2016 S1000R, 2015-2017 R1200R, 2016-2017 R1200RS, and 2010-2017 S1000RR motorcycles. As designed, these accessory turn signals may be insufficiently visible to other drivers, and, as such, fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 21, 2017
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2017 F800R and F800GT motorcycles, 2014-2018 R1200GS and R1200GS Adventure motorcycles, 2016-2017 S1000XR motorcycles and 2015-2017 R1200R and R1200RS, 2008-2012 F650GS, 2008-2018 F800GS, and 2014-2017 F800GS Adventure motorcycles. When equipped with the optional aluminum luggage cases, the rear reflex reflectors may be partially blocked. The aluminum case mounts for the R1200GS and R1200GS Adventure may also partially block the reflectors. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 28, 2017
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2014-2017 BMW R1200GS and BMW R1200GS Adventure motorcycles. The motorcycle fixed fork tube may separate from the pressed in seal plug that secures the tube to the upper triple clamp.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 10, 2017
Consumer Complaints
5 ComplaintsBmw Of North America, Llc
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
The contact owns a 2017 BMW R1200 GS. The contact stated while driving at 65 MPH, there was a sudden loss of motive power and the motorcycle was going at a slower speed, After an hour the motorcyclist was informed by another rider that the contact needed to pull over because they noticed smoke coming from motorcycle saddle bag due to the bag being next to the fuel pipe on the motorcycle. When the contact pulled over their saddleback was on fire due to the catalytic converter becoming so hot it started to catch the item in the saddleback on fire and melting. The contact removed the saddlebag off the bike and threw into a nearby puddle to extinguish the fire. The contact was able to place the saddlebag on top of their seat and continue to drive to their destination. The contact took the motorcycle to a local dealer was able to be diagnosed with a fractured valve spring. The motorcycle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 14,000.
Corrective Action:
The contact owns a 2017 BMW R1200 GS. The contact stated while driving at 65 MPH, there was a sudden loss of motive power and the motorcycle was going at a slower speed, After an hour the motorcyclist was informed by another rider that the contact needed to pull over because they noticed smoke coming from motorcycle saddle bag due to the bag being next to the fuel pipe on the motorcycle. When the contact pulled over their saddleback was on fire due to the catalytic converter becoming so hot it started to catch the item in the saddleback on fire and melting. The contact removed the saddlebag off the bike and threw into a nearby puddle to extinguish the fire. The contact was able to place the saddlebag on top of their seat and continue to drive to their destination. The contact took the motorcycle to a local dealer was able to be diagnosed with a fractured valve spring. The motorcycle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 14,000.
Additional Notes:
The contact owns a 2017 BMW R1200 GS. The contact stated while driving at 65 MPH, there was a sudden loss of motive power and the motorcycle was going at a slower speed, After an hour the motorcyclist was informed by another rider that the contact needed to pull over because they noticed smoke coming from motorcycle saddle bag due to the bag being next to the fuel pipe on the motorcycle. When the contact pulled over their saddleback was on fire due to the catalytic converter becoming so hot it started to catch the item in the saddleback on fire and melting. The contact removed the saddlebag off the bike and threw into a nearby puddle to extinguish the fire. The contact was able to place the saddlebag on top of their seat and continue to drive to their destination. The contact took the motorcycle to a local dealer was able to be diagnosed with a fractured valve spring. The motorcycle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 14,000.
Mfg Campaign: 11437642
Recall Date: Oct 21, 2021
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 BMW R1200 GS. The contact stated while driving at 65 MPH, there was a sudden loss of motive power and the motorcycle was going at a slower speed, After an hour the motorcyclist was informed by another rider that the contact needed to pull over because they noticed smoke coming from motorcycle saddle bag due to the bag being next to the fuel pipe on the motorcycle. When the contact pulled over their saddleback was on fire due to the catalytic converter becoming so hot it started to catch the item in the saddleback on fire and melting. The contact removed the saddlebag off the bike and threw into a nearby puddle to extinguish the fire. The contact was able to place the saddlebag on top of their seat and continue to drive to their destination. The contact took the motorcycle to a local dealer was able to be diagnosed with a fractured valve spring. The motorcycle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 14,000.
Corrective Action:
The contact owns a 2017 BMW R1200 GS. The contact stated while driving at 65 MPH, there was a sudden loss of motive power and the motorcycle was going at a slower speed, After an hour the motorcyclist was informed by another rider that the contact needed to pull over because they noticed smoke coming from motorcycle saddle bag due to the bag being next to the fuel pipe on the motorcycle. When the contact pulled over their saddleback was on fire due to the catalytic converter becoming so hot it started to catch the item in the saddleback on fire and melting. The contact removed the saddlebag off the bike and threw into a nearby puddle to extinguish the fire. The contact was able to place the saddlebag on top of their seat and continue to drive to their destination. The contact took the motorcycle to a local dealer was able to be diagnosed with a fractured valve spring. The motorcycle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 14,000.
Additional Notes:
The contact owns a 2017 BMW R1200 GS. The contact stated while driving at 65 MPH, there was a sudden loss of motive power and the motorcycle was going at a slower speed, After an hour the motorcyclist was informed by another rider that the contact needed to pull over because they noticed smoke coming from motorcycle saddle bag due to the bag being next to the fuel pipe on the motorcycle. When the contact pulled over their saddleback was on fire due to the catalytic converter becoming so hot it started to catch the item in the saddleback on fire and melting. The contact removed the saddlebag off the bike and threw into a nearby puddle to extinguish the fire. The contact was able to place the saddlebag on top of their seat and continue to drive to their destination. The contact took the motorcycle to a local dealer was able to be diagnosed with a fractured valve spring. The motorcycle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 14,000.
Mfg Campaign: 11437642
Recall Date: Oct 21, 2021
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 BMW R1200 GS. THE CONTACT STATED THAT WHILE RIDING 50 MPH AND DEPRESSING THE REAR BRAKE PEDAL, THE MOTORCYCLE FAILED TO STOP. THE CONTACT DEPRESSED THE FRONT BRAKE TO BRING THE MOTORCYCLE TO A STOP. THE CONTACT CALLED TYTLERS CYCLE (2246 MID VALLEY DR, DE PERE, WI 54115, (920) 347-9144) AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE MOTORCYCLE WAS NOT UNDER RECALL AND WAS NOT UNDER WARRANTY. THE CONTACT WAS INFORMED TO SCHEDULE AN APPOINTMENT FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT TAKEN TO THE DEALER DUE TO THE DISTANCE. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,200.
Corrective Action:
TL* THE CONTACT OWNS A 2017 BMW R1200 GS. THE CONTACT STATED THAT WHILE RIDING 50 MPH AND DEPRESSING THE REAR BRAKE PEDAL, THE MOTORCYCLE FAILED TO STOP. THE CONTACT DEPRESSED THE FRONT BRAKE TO BRING THE MOTORCYCLE TO A STOP. THE CONTACT CALLED TYTLERS CYCLE (2246 MID VALLEY DR, DE PERE, WI 54115, (920) 347-9144) AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE MOTORCYCLE WAS NOT UNDER RECALL AND WAS NOT UNDER WARRANTY. THE CONTACT WAS INFORMED TO SCHEDULE AN APPOINTMENT FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT TAKEN TO THE DEALER DUE TO THE DISTANCE. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,200.
Additional Notes:
TL* THE CONTACT OWNS A 2017 BMW R1200 GS. THE CONTACT STATED THAT WHILE RIDING 50 MPH AND DEPRESSING THE REAR BRAKE PEDAL, THE MOTORCYCLE FAILED TO STOP. THE CONTACT DEPRESSED THE FRONT BRAKE TO BRING THE MOTORCYCLE TO A STOP. THE CONTACT CALLED TYTLERS CYCLE (2246 MID VALLEY DR, DE PERE, WI 54115, (920) 347-9144) AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE MOTORCYCLE WAS NOT UNDER RECALL AND WAS NOT UNDER WARRANTY. THE CONTACT WAS INFORMED TO SCHEDULE AN APPOINTMENT FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT TAKEN TO THE DEALER DUE TO THE DISTANCE. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,200.
Mfg Campaign: 11374290
Recall Date: Nov 12, 2020
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE THE MOTORCYCLE WAS DRIVEN AT A CONSTANT SPEED ON THE STREET, SUDDENLY AND WITHOUT WARNING THE ENGINE PROBLEM LIGHT COMES ON THE DASHBOARD. THE MOTORCYCLE THEN PROCEEDS INTO "EMERGENCY OPERATION MODE" WHERE THE RPMS IMMEDIATELY DROP TO 2000 RPMS OR LOWER CAUSING IMMEDIATE DECELERATION. ON A MOTORCYCLE THIS IS AN EXTREME HAZARD IN TRAFFIC, IN A TURN, OR PASSING. THIS HAS HAPPENED SEPARATE TIMES. EACH TIME THE MOTORCYCLE WAS BROUGHT INTO THE BMW SHOP FOR REPAIR OF THE PROBLEM. EACH TIME THE SHOP PERFORMED A SOFTWARE UPGRADE TO THE MOTORCYCLE COMPUTER. THIS REPAIR DID NOT FIX THE RECURRING PROBLEM.
Corrective Action:
WHILE THE MOTORCYCLE WAS DRIVEN AT A CONSTANT SPEED ON THE STREET, SUDDENLY AND WITHOUT WARNING THE ENGINE PROBLEM LIGHT COMES ON THE DASHBOARD. THE MOTORCYCLE THEN PROCEEDS INTO "EMERGENCY OPERATION MODE" WHERE THE RPMS IMMEDIATELY DROP TO 2000 RPMS OR LOWER CAUSING IMMEDIATE DECELERATION. ON A MOTORCYCLE THIS IS AN EXTREME HAZARD IN TRAFFIC, IN A TURN, OR PASSING. THIS HAS HAPPENED SEPARATE TIMES. EACH TIME THE MOTORCYCLE WAS BROUGHT INTO THE BMW SHOP FOR REPAIR OF THE PROBLEM. EACH TIME THE SHOP PERFORMED A SOFTWARE UPGRADE TO THE MOTORCYCLE COMPUTER. THIS REPAIR DID NOT FIX THE RECURRING PROBLEM.
Additional Notes:
WHILE THE MOTORCYCLE WAS DRIVEN AT A CONSTANT SPEED ON THE STREET, SUDDENLY AND WITHOUT WARNING THE ENGINE PROBLEM LIGHT COMES ON THE DASHBOARD. THE MOTORCYCLE THEN PROCEEDS INTO "EMERGENCY OPERATION MODE" WHERE THE RPMS IMMEDIATELY DROP TO 2000 RPMS OR LOWER CAUSING IMMEDIATE DECELERATION. ON A MOTORCYCLE THIS IS AN EXTREME HAZARD IN TRAFFIC, IN A TURN, OR PASSING. THIS HAS HAPPENED SEPARATE TIMES. EACH TIME THE MOTORCYCLE WAS BROUGHT INTO THE BMW SHOP FOR REPAIR OF THE PROBLEM. EACH TIME THE SHOP PERFORMED A SOFTWARE UPGRADE TO THE MOTORCYCLE COMPUTER. THIS REPAIR DID NOT FIX THE RECURRING PROBLEM.
Mfg Campaign: 11142408
Recall Date: Oct 24, 2018
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE THE MOTORCYCLE WAS DRIVEN AT A CONSTANT SPEED ON THE STREET, SUDDENLY AND WITHOUT WARNING THE ENGINE PROBLEM LIGHT COMES ON THE DASHBOARD. THE MOTORCYCLE THEN PROCEEDS INTO "EMERGENCY OPERATION MODE" WHERE THE RPMS IMMEDIATELY DROP TO 2000 RPMS OR LOWER CAUSING IMMEDIATE DECELERATION. ON A MOTORCYCLE THIS IS AN EXTREME HAZARD IN TRAFFIC, IN A TURN, OR PASSING. THIS HAS HAPPENED SEPARATE TIMES. EACH TIME THE MOTORCYCLE WAS BROUGHT INTO THE BMW SHOP FOR REPAIR OF THE PROBLEM. EACH TIME THE SHOP PERFORMED A SOFTWARE UPGRADE TO THE MOTORCYCLE COMPUTER. THIS REPAIR DID NOT FIX THE RECURRING PROBLEM.
Corrective Action:
WHILE THE MOTORCYCLE WAS DRIVEN AT A CONSTANT SPEED ON THE STREET, SUDDENLY AND WITHOUT WARNING THE ENGINE PROBLEM LIGHT COMES ON THE DASHBOARD. THE MOTORCYCLE THEN PROCEEDS INTO "EMERGENCY OPERATION MODE" WHERE THE RPMS IMMEDIATELY DROP TO 2000 RPMS OR LOWER CAUSING IMMEDIATE DECELERATION. ON A MOTORCYCLE THIS IS AN EXTREME HAZARD IN TRAFFIC, IN A TURN, OR PASSING. THIS HAS HAPPENED SEPARATE TIMES. EACH TIME THE MOTORCYCLE WAS BROUGHT INTO THE BMW SHOP FOR REPAIR OF THE PROBLEM. EACH TIME THE SHOP PERFORMED A SOFTWARE UPGRADE TO THE MOTORCYCLE COMPUTER. THIS REPAIR DID NOT FIX THE RECURRING PROBLEM.
Additional Notes:
WHILE THE MOTORCYCLE WAS DRIVEN AT A CONSTANT SPEED ON THE STREET, SUDDENLY AND WITHOUT WARNING THE ENGINE PROBLEM LIGHT COMES ON THE DASHBOARD. THE MOTORCYCLE THEN PROCEEDS INTO "EMERGENCY OPERATION MODE" WHERE THE RPMS IMMEDIATELY DROP TO 2000 RPMS OR LOWER CAUSING IMMEDIATE DECELERATION. ON A MOTORCYCLE THIS IS AN EXTREME HAZARD IN TRAFFIC, IN A TURN, OR PASSING. THIS HAS HAPPENED SEPARATE TIMES. EACH TIME THE MOTORCYCLE WAS BROUGHT INTO THE BMW SHOP FOR REPAIR OF THE PROBLEM. EACH TIME THE SHOP PERFORMED A SOFTWARE UPGRADE TO THE MOTORCYCLE COMPUTER. THIS REPAIR DID NOT FIX THE RECURRING PROBLEM.
Mfg Campaign: 11142408
Recall Date: Oct 24, 2018
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