Array ( [0] => Array ( [CMPLID] => 1076449 [ODINO] => 10599067 [MFR_NAME] => BMW of North America, LLC [MAKETXT] => BMW [MODELTXT] => R1200 RT [YEARTXT] => 2014 [CRASH] => N [FAILDATE] => 20140605 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => SUSPENSION [CITY] => GARLAND [STATE] => TX [VIN] => WB10A1309EZ [DATEA] => 20140618 [LDATE] => 20140618 [MILES] => 1285 [OCCURENCES] => 0 [CDESCR] => ON JUNE 5TH 2014 BMW ISSUED A STOP RIDE NOTICE FOR ALL 2014 R1200 RTS WITH DYNAMIC ESA. SINCE THEN BMW HAS NOT BEEN ABLE TO PRODUCE A LOANER VEHICLE NOR A DATE WHEN THE AFFECTED PART WILL BE REPLACED. SO AT THIS POINT MY PRIMARY VEHICLE IS A $25,000. PIECE OF GARAGE ART. THE ESTIMATED DATE FOR PARTS SHIPMENT IS 3 TO 4 MONTHS! [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => 0 [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) [1] => Array ( [CMPLID] => 1083820 [ODINO] => 10609193 [MFR_NAME] => BMW of North America, LLC [MAKETXT] => BMW [MODELTXT] => R1200 RT [YEARTXT] => 2014 [CRASH] => N [FAILDATE] => 20140611 [FIRE] => N [INJURED] => 0 [DEATHS] => 0 [COMPDESC] => SUSPENSION [CITY] => JOLIET [STATE] => IL [VIN] => WB10A1308EZ [DATEA] => 20140709 [LDATE] => 20140709 [MILES] => 883 [OCCURENCES] => 0 [CDESCR] => 6/11 RECEIVE EMAIL FROM BMW ADVISING "STOP RIDE". 6/23 RECEIVE EMAIL FROM BMW ADVISING OF 4 REMEDIES. QUICKLY LEARN THAT DEALERSHIP CANNOT PERFORM LOANER BIKE OPTION AND DEALER REFUSES TO HONOR TRADE-IN OPTION. 6/25 I EMAIL BMW ADVISING I AM SELECTING BUYBACK OPTION. 6/26 RECEIVE EMAIL FROM BMW REQUESTING DOCUMENTATION (BILL OF SALE AND COPY OF TITLE). 6/27 RECEIVED EMAIL FROM BMW CONFIRMING RECEIPT OF DOCUMENTATION. I ALSO TELEPHONED CUSTOMER SERVICE (CS) AND RECEIVED VERBAL CONFIRMATION THEY RECEIVED DOCUMENTATION. I WAS ADVISED I WOULD BE CONTACTED AND RECEIVE REPURCHASE AGREEMENT WITHIN 3-5 DAYS. AS OF 7/9 I STILL HAVE NOT BEEN CONTACTED BY ANYONE. I HAVE CALLED CS 5 MORE TIMES AND HAVE EMAILED CS TWICE. IT APPEARS CS FILTERS CALLS IN COLUMBUS, OH, BUT THE " DECISION MAKER" (MARK) IN NEW JERSEY DOES NOT RESPOND TO EMAILS OR TELEPHONE CALLS (VOICEMAILS LEFT). LAST PHONE CALL TO CS RECEIVED INFORMATION THAT PROCESS TAKES 6-8 WEEKS. IT APPEARS THAT EVEN THOUGH BMW HAS PUBLICLY ANNOUNCED REMEDIES PURSUANT TO RECALL, BMW IS NOT FULLY HONORING AFOREMENTIONED REMEDIES, NOR FULFILLING CHOSEN BUYBACKS IN A TIMELY MANNER. BMW ADVISES THAT CUSTOMERS ELECTING BUYBACK WILL RECEIVE COMPENSATION WITHIN 30 DAYS OF AGREEMENT; HOWEVER, THERE APPEARS TO BE NO TIME RESTRAINTS FOR RECEIVING SAID AGREEMENT (POSSIBLY EXTENDING COMPLETION IN HOPES OF HAVING CUSTOMERS ELECT A REPAIR IF/WHEN IT IS ANNOUNCED). [CMPL_TYPE] => IVOQ [POLICE_RPT_YN] => N [PURCH_DT] => [ORIG_OWNER_YN] => N [ANTI_BRAKES_YN] => N [CRUISE_CONT_YN] => N [NUM_CYLS] => [DRIVE_TRAIN] => [FUEL_SYS] => [FUEL_TYPE] => [TRANS_TYPE] => [VEH_SPEED] => [DOT] => [TIRE_SIZE] => [LOC_OF_TIRE] => [TIRE_FAIL_TYPE] => [ORIG_EQUIP_YN] => [MANUF_DT] => [SEAT_TYPE] => [RESTRAINT_TYPE] => [DEALER_NAME] => [DEALER_TEL] => [DEALER_CITY] => [DEALER_STATE] => [DEALER_ZIP] => [PROD_TYPE] => V [REPAIRED_YN] => [NICAR_FAILDATE] => 0000-00-00 [NICAR_DATEA] => [NICAR_LDATE] => [NICAR_PURCH_DT] => [NICAR_MANUF_DT] => [nicarid] => 0 ) ) bmw r1200 rt Problems

bmw r1200 rt Problems

bmw r1200 rt 2014 Complaints

SUSPENSION

on june 5th 2014 bmw issued a stop ride notice for all 2014 r1200 rts with dynamic esa. since then bmw has not been able to produce a loaner vehicle nor a date when the affected part will be replaced. so at this point my primary vehicle is a $25,000. piece of garage art. the estimated date for parts shipment is 3 to 4 months!

Reported in: GARLAND TX || Crash: N || VIN #: WB10A1309EZ

SUSPENSION

6/11 receive email from bmw advising "stop ride". 6/23 receive email from bmw advising of 4 remedies. quickly learn that dealership cannot perform loaner bike option and dealer refuses to honor trade-in option. 6/25 i email bmw advising i am selecting buyback option. 6/26 receive email from bmw requesting documentation (bill of sale and copy of title). 6/27 received email from bmw confirming receipt of documentation. i also telephoned customer service (cs) and received verbal confirmation they received documentation. i was advised i would be contacted and receive repurchase agreement within 3-5 days. as of 7/9 i still have not been contacted by anyone. i have called cs 5 more times and have emailed cs twice. it appears cs filters calls in columbus, oh, but the " decision maker" (mark) in new jersey does not respond to emails or telephone calls (voicemails left). last phone call to cs received information that process takes 6-8 weeks. it appears that even though bmw has publicly announced remedies pursuant to recall, bmw is not fully honoring aforementioned remedies, nor fulfilling chosen buybacks in a timely manner. bmw advises that customers electing buyback will receive compensation within 30 days of agreement; however, there appears to be no time restraints for receiving said agreement (possibly extending completion in hopes of having customers elect a repair if/when it is announced).

Reported in: JOLIET IL || Crash: N || VIN #: WB10A1308EZ