Complaints & Recalls
Consumer Complaints
3 ComplaintsBmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I received notice (hereinafter the “Notice”) from BMW of North America, LLC. (hereinafter “BMW”) concerning the “final remedy” for the referenced “Important Safety Recall concerning my two BMW R18 Classic motorcycles, VIN numbers [XXX] and [XXX] (hereinafter the “Motorcycles”). Both of the Motorcycles were purchased new by me from BMW Motorcycles of North Dallas (hereinafter the “Dealership”.) " # 24V-716 After previously having received notice from BMW concerning this “Important Safety Recall” I had taken the Motorcycles to the Dealership and had the reverse gear deactivated in order to avoid the potential entry of moisture into the reverse gear control unit which, according to BMW’s safety recall letter, could lead to “internal corrosion and a loss of the reverse function” as well as “overheating and increase the risk of a fire”, all very serious potential issues. However, the Dealership refused to undertake the repair unless I agreed in advance to fund a portion of the repair cost, which is in direct contravention of the recall notice which required that the repairs would be undertaken at no cost to me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I received notice (hereinafter the “Notice”) from BMW of North America, LLC. (hereinafter “BMW”) concerning the “final remedy” for the referenced “Important Safety Recall concerning my two BMW R18 Classic motorcycles, VIN numbers [XXX] and [XXX] (hereinafter the “Motorcycles”). Both of the Motorcycles were purchased new by me from BMW Motorcycles of North Dallas (hereinafter the “Dealership”.) " # 24V-716 After previously having received notice from BMW concerning this “Important Safety Recall” I had taken the Motorcycles to the Dealership and had the reverse gear deactivated in order to avoid the potential entry of moisture into the reverse gear control unit which, according to BMW’s safety recall letter, could lead to “internal corrosion and a loss of the reverse function” as well as “overheating and increase the risk of a fire”, all very serious potential issues. However, the Dealership refused to undertake the repair unless I agreed in advance to fund a portion of the repair cost, which is in direct contravention of the recall notice which required that the repairs would be undertaken at no cost to me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I received notice (hereinafter the “Notice”) from BMW of North America, LLC. (hereinafter “BMW”) concerning the “final remedy” for the referenced “Important Safety Recall concerning my two BMW R18 Classic motorcycles, VIN numbers [XXX] and [XXX] (hereinafter the “Motorcycles”). Both of the Motorcycles were purchased new by me from BMW Motorcycles of North Dallas (hereinafter the “Dealership”.) " # 24V-716 After previously having received notice from BMW concerning this “Important Safety Recall” I had taken the Motorcycles to the Dealership and had the reverse gear deactivated in order to avoid the potential entry of moisture into the reverse gear control unit which, according to BMW’s safety recall letter, could lead to “internal corrosion and a loss of the reverse function” as well as “overheating and increase the risk of a fire”, all very serious potential issues. However, the Dealership refused to undertake the repair unless I agreed in advance to fund a portion of the repair cost, which is in direct contravention of the recall notice which required that the repairs would be undertaken at no cost to me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11658915
Recall Date: May 5, 2025
Bmw Of North America, Llc
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2021 BMW R18 Classic. The contact stated while riding at 50 MPH, the contact noticed that the windshield on the motorcycle was buffering, causing a wind vibration that caused the contact head to shake violently and blurred the contact’s vision making it difficult for the contact to see while riding. The contact slowed down and veered to the side of the road took off his helmet and continued to ride to his residence at a slower speed. The motorcycle was taken to a local dealer who inspected the motorcycle but stated that the failure of the motorcycle was a design flaw. The dealer was unable to repair the motorcycle. The contact’s concern was that the disruptive visibility coming from the windshield on the motorcycle while riding with a helmet and at accelerated speed could cause an accident. The contact stated that the windshield needed to be replaced or removed from the motorcycle. The manufacturer was made aware of the failure. The failure mileage was approximately 100.
Corrective Action:
The contact owns a 2021 BMW R18 Classic. The contact stated while riding at 50 MPH, the contact noticed that the windshield on the motorcycle was buffering, causing a wind vibration that caused the contact head to shake violently and blurred the contact’s vision making it difficult for the contact to see while riding. The contact slowed down and veered to the side of the road took off his helmet and continued to ride to his residence at a slower speed. The motorcycle was taken to a local dealer who inspected the motorcycle but stated that the failure of the motorcycle was a design flaw. The dealer was unable to repair the motorcycle. The contact’s concern was that the disruptive visibility coming from the windshield on the motorcycle while riding with a helmet and at accelerated speed could cause an accident. The contact stated that the windshield needed to be replaced or removed from the motorcycle. The manufacturer was made aware of the failure. The failure mileage was approximately 100.
Additional Notes:
The contact owns a 2021 BMW R18 Classic. The contact stated while riding at 50 MPH, the contact noticed that the windshield on the motorcycle was buffering, causing a wind vibration that caused the contact head to shake violently and blurred the contact’s vision making it difficult for the contact to see while riding. The contact slowed down and veered to the side of the road took off his helmet and continued to ride to his residence at a slower speed. The motorcycle was taken to a local dealer who inspected the motorcycle but stated that the failure of the motorcycle was a design flaw. The dealer was unable to repair the motorcycle. The contact’s concern was that the disruptive visibility coming from the windshield on the motorcycle while riding with a helmet and at accelerated speed could cause an accident. The contact stated that the windshield needed to be replaced or removed from the motorcycle. The manufacturer was made aware of the failure. The failure mileage was approximately 100.
Mfg Campaign: 11449895
Recall Date: Feb 2, 2022
Bmw Of North America, Llc
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2021 BMW R 18 Classic. The contact stated that while riding 60 MPH, the windshield failed to effectively protect him from the wind. The contact stated that due to the failure, the contact’s head was not protected from the wind gust while riding. The contact had reached out to the dealer and was informed that there was no replacement part for the windshield. The windshield was not replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 600.
Corrective Action:
The contact owns a 2021 BMW R 18 Classic. The contact stated that while riding 60 MPH, the windshield failed to effectively protect him from the wind. The contact stated that due to the failure, the contact’s head was not protected from the wind gust while riding. The contact had reached out to the dealer and was informed that there was no replacement part for the windshield. The windshield was not replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 600.
Additional Notes:
The contact owns a 2021 BMW R 18 Classic. The contact stated that while riding 60 MPH, the windshield failed to effectively protect him from the wind. The contact stated that due to the failure, the contact’s head was not protected from the wind gust while riding. The contact had reached out to the dealer and was informed that there was no replacement part for the windshield. The windshield was not replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 600.
Mfg Campaign: 11449957
Recall Date: Feb 2, 2022
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