Complaints & Recalls
Consumer Complaints
1 ComplaintBmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The front windshield cracked in the middle from the top without any impact. It made a butterfly shaped crack going both sides symmetrically from the middle. I took it to BMW Casey in Newport News, Virginia. They looked at it and agreed that there was no impact. They kept the car for 5 days and then reported that BMW North America is not aware of any defect and that they would not cover the replacement. However, this problem seems to exist in multiple BMW vehicles reading the online forum. This is a big safety issue since this problem could have happened while on a highway and impairing driving vision, and worse shattering of the glass.
Corrective Action:
The front windshield cracked in the middle from the top without any impact. It made a butterfly shaped crack going both sides symmetrically from the middle. I took it to BMW Casey in Newport News, Virginia. They looked at it and agreed that there was no impact. They kept the car for 5 days and then reported that BMW North America is not aware of any defect and that they would not cover the replacement. However, this problem seems to exist in multiple BMW vehicles reading the online forum. This is a big safety issue since this problem could have happened while on a highway and impairing driving vision, and worse shattering of the glass.
Additional Notes:
The front windshield cracked in the middle from the top without any impact. It made a butterfly shaped crack going both sides symmetrically from the middle. I took it to BMW Casey in Newport News, Virginia. They looked at it and agreed that there was no impact. They kept the car for 5 days and then reported that BMW North America is not aware of any defect and that they would not cover the replacement. However, this problem seems to exist in multiple BMW vehicles reading the online forum. This is a big safety issue since this problem could have happened while on a highway and impairing driving vision, and worse shattering of the glass.
Mfg Campaign: 11625765
Recall Date: Nov 17, 2024
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