Complaints & Recalls
Consumer Complaints
1 ComplaintBmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I have owned a 2022 BMW M240i for a few years now, and as it ages out of warranty, I have replaced both headlights a total of 4 times. I fear additional pairs will be required as unfortunately these headlights tend to crack from regular driving. I have spent a few hours on a couple different M240i user generated resources, and there are several reports of this model's headlights cracking either due to improper housings from factory, or being overly tightened. The end result is the same, however, a complete or mostly complete fogging of the headlight reducing illumination of the light(s) to almost nil. I have spoken to several BMW reps and they tell me there is no fix for this issue and that it persists even in the newer models, including the 2025. That's 4 years in total of a model with faulty headlight assemblies and the only fix BMW has is to replace these $2k headlights with a new set that will eventually incur the same issue. This needs to be addressed with a TSB or a remodel of the headlight housing entirely. It's unfair to consider headlight assemblies as wear/tear items when no collision has occurred. The main issue, however, is the lack of safety this will inevitably cause at night while driving on dark roads with only 15-20% light output.
Corrective Action:
I have owned a 2022 BMW M240i for a few years now, and as it ages out of warranty, I have replaced both headlights a total of 4 times. I fear additional pairs will be required as unfortunately these headlights tend to crack from regular driving. I have spent a few hours on a couple different M240i user generated resources, and there are several reports of this model's headlights cracking either due to improper housings from factory, or being overly tightened. The end result is the same, however, a complete or mostly complete fogging of the headlight reducing illumination of the light(s) to almost nil. I have spoken to several BMW reps and they tell me there is no fix for this issue and that it persists even in the newer models, including the 2025. That's 4 years in total of a model with faulty headlight assemblies and the only fix BMW has is to replace these $2k headlights with a new set that will eventually incur the same issue. This needs to be addressed with a TSB or a remodel of the headlight housing entirely. It's unfair to consider headlight assemblies as wear/tear items when no collision has occurred. The main issue, however, is the lack of safety this will inevitably cause at night while driving on dark roads with only 15-20% light output.
Additional Notes:
I have owned a 2022 BMW M240i for a few years now, and as it ages out of warranty, I have replaced both headlights a total of 4 times. I fear additional pairs will be required as unfortunately these headlights tend to crack from regular driving. I have spent a few hours on a couple different M240i user generated resources, and there are several reports of this model's headlights cracking either due to improper housings from factory, or being overly tightened. The end result is the same, however, a complete or mostly complete fogging of the headlight reducing illumination of the light(s) to almost nil. I have spoken to several BMW reps and they tell me there is no fix for this issue and that it persists even in the newer models, including the 2025. That's 4 years in total of a model with faulty headlight assemblies and the only fix BMW has is to replace these $2k headlights with a new set that will eventually incur the same issue. This needs to be addressed with a TSB or a remodel of the headlight housing entirely. It's unfair to consider headlight assemblies as wear/tear items when no collision has occurred. The main issue, however, is the lack of safety this will inevitably cause at night while driving on dark roads with only 15-20% light output.
Mfg Campaign: 11651494
Recall Date: Mar 29, 2025
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