Complaints & Recalls
Consumer Complaints
1 ComplaintBmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Started the motorcycle in my garage, then shut it off within a few seconds as soon as I realized that gasoline was streaming at high volume out the bottom of the motorcycle. In seconds I had a 4 foot diameter puddle on the floor of my garage. The exhaust pipes got hot enough in just the few seconds (less than 5 seconds) that the engine was running that the gasoline drops hitting the exhaust pipes were vaporizing. I am very-very lucky the motorcycle did not light itself on fire and since it was in my garage, light my house on fire. Reading the K16oo Forum (an online users group blog) I find that there is another instance of this failure on an identical motorcycle (make, model, year and trim level) in September in Southern California. And we both had the same cause. I now have the bike back from the dealer repair under warranty and the root cause of the failure was a fuel line hose clamp which was improperly/incompletely crimped while being manufactured. This allowed the fuel line to eventually disconnect itself from the fitting. This improperly crimped hose clamp was at the fuel line quick disconnect elbow just underneath the gas tank, which is on the high pressure side of the fuel pump. I'm attaching the repair invoice showing it took one hose clamp (and a proper crimp) to fix and also an image of the bike dripping gasoline. Keep in mind this photo was taken after I shut off the bike and thereby turned off the fuel pump, so this is just residual gasoline draining after the spray was shutoff. I have a nice video of the bike dripping gas and the gas vaporizing as it hits the exhaust pipes taken right after this photo, but its MP4 format, which your site does not accept.
Corrective Action:
Started the motorcycle in my garage, then shut it off within a few seconds as soon as I realized that gasoline was streaming at high volume out the bottom of the motorcycle. In seconds I had a 4 foot diameter puddle on the floor of my garage. The exhaust pipes got hot enough in just the few seconds (less than 5 seconds) that the engine was running that the gasoline drops hitting the exhaust pipes were vaporizing. I am very-very lucky the motorcycle did not light itself on fire and since it was in my garage, light my house on fire. Reading the K16oo Forum (an online users group blog) I find that there is another instance of this failure on an identical motorcycle (make, model, year and trim level) in September in Southern California. And we both had the same cause. I now have the bike back from the dealer repair under warranty and the root cause of the failure was a fuel line hose clamp which was improperly/incompletely crimped while being manufactured. This allowed the fuel line to eventually disconnect itself from the fitting. This improperly crimped hose clamp was at the fuel line quick disconnect elbow just underneath the gas tank, which is on the high pressure side of the fuel pump. I'm attaching the repair invoice showing it took one hose clamp (and a proper crimp) to fix and also an image of the bike dripping gasoline. Keep in mind this photo was taken after I shut off the bike and thereby turned off the fuel pump, so this is just residual gasoline draining after the spray was shutoff. I have a nice video of the bike dripping gas and the gas vaporizing as it hits the exhaust pipes taken right after this photo, but its MP4 format, which your site does not accept.
Additional Notes:
Started the motorcycle in my garage, then shut it off within a few seconds as soon as I realized that gasoline was streaming at high volume out the bottom of the motorcycle. In seconds I had a 4 foot diameter puddle on the floor of my garage. The exhaust pipes got hot enough in just the few seconds (less than 5 seconds) that the engine was running that the gasoline drops hitting the exhaust pipes were vaporizing. I am very-very lucky the motorcycle did not light itself on fire and since it was in my garage, light my house on fire. Reading the K16oo Forum (an online users group blog) I find that there is another instance of this failure on an identical motorcycle (make, model, year and trim level) in September in Southern California. And we both had the same cause. I now have the bike back from the dealer repair under warranty and the root cause of the failure was a fuel line hose clamp which was improperly/incompletely crimped while being manufactured. This allowed the fuel line to eventually disconnect itself from the fitting. This improperly crimped hose clamp was at the fuel line quick disconnect elbow just underneath the gas tank, which is on the high pressure side of the fuel pump. I'm attaching the repair invoice showing it took one hose clamp (and a proper crimp) to fix and also an image of the bike dripping gasoline. Keep in mind this photo was taken after I shut off the bike and thereby turned off the fuel pump, so this is just residual gasoline draining after the spray was shutoff. I have a nice video of the bike dripping gas and the gas vaporizing as it hits the exhaust pipes taken right after this photo, but its MP4 format, which your site does not accept.
Mfg Campaign: 11551187
Recall Date: Oct 21, 2023
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