Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2025 i4, 2022-2024 IX, 2023-2024 I7, and 2024 I5 vehicles. The electric drive motor software may shut down the high-voltage system, causing a loss of drive power.
Potential Risk:
FREE Recall Solution:
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2024 i4 eDrive40, xDrive40, and M50 vehicles. The left-side longitudinal beam may crack, compromising the structural integrity of the chassis.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 15, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2024 i4 xDrive40, i4 M50 and i5 eDrive40 vehicles. The high-voltage battery module may contain insufficient weld seams, which can result in the battery overheating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Feb 23, 2024
Consumer Complaints
20 ComplaintsBmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When: [XXX] approximately [XXX] AM Where: [XXX] coming down from office complex [XXX] While driving approximately 25-30 mph down a winding road with a moderate hill, my 2024 BMW I4 suddenly accelerated as if the accelerator pedal was suddenly floored, causing me to struggle to keep the car in control, and only several seconds after slamming on the brakes was I able to stop the car. No warning lights ever came on in the dash at any time. It was only luck that someone wasn't injur]ed or killed. Fortunately there were no other cars near, and I didn't run off the road or crash the car. I immediately drove slowly to Bob Smith BMW in Calabasas. They have the car and BMW North America is looking into it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
When: [XXX] approximately [XXX] AM Where: [XXX] coming down from office complex [XXX] While driving approximately 25-30 mph down a winding road with a moderate hill, my 2024 BMW I4 suddenly accelerated as if the accelerator pedal was suddenly floored, causing me to struggle to keep the car in control, and only several seconds after slamming on the brakes was I able to stop the car. No warning lights ever came on in the dash at any time. It was only luck that someone wasn't injur]ed or killed. Fortunately there were no other cars near, and I didn't run off the road or crash the car. I immediately drove slowly to Bob Smith BMW in Calabasas. They have the car and BMW North America is looking into it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
When: [XXX] approximately [XXX] AM Where: [XXX] coming down from office complex [XXX] While driving approximately 25-30 mph down a winding road with a moderate hill, my 2024 BMW I4 suddenly accelerated as if the accelerator pedal was suddenly floored, causing me to struggle to keep the car in control, and only several seconds after slamming on the brakes was I able to stop the car. No warning lights ever came on in the dash at any time. It was only luck that someone wasn't injur]ed or killed. Fortunately there were no other cars near, and I didn't run off the road or crash the car. I immediately drove slowly to Bob Smith BMW in Calabasas. They have the car and BMW North America is looking into it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11669319
Recall Date: Jun 25, 2025
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When: [XXX] approximately [XXX] AM Where: [XXX] coming down from office complex [XXX] While driving approximately 25-30 mph down a winding road with a moderate hill, my 2024 BMW I4 suddenly accelerated as if the accelerator pedal was suddenly floored, causing me to struggle to keep the car in control, and only several seconds after slamming on the brakes was I able to stop the car. No warning lights ever came on in the dash at any time. It was only luck that someone wasn't injur]ed or killed. Fortunately there were no other cars near, and I didn't run off the road or crash the car. I immediately drove slowly to Bob Smith BMW in Calabasas. They have the car and BMW North America is looking into it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
When: [XXX] approximately [XXX] AM Where: [XXX] coming down from office complex [XXX] While driving approximately 25-30 mph down a winding road with a moderate hill, my 2024 BMW I4 suddenly accelerated as if the accelerator pedal was suddenly floored, causing me to struggle to keep the car in control, and only several seconds after slamming on the brakes was I able to stop the car. No warning lights ever came on in the dash at any time. It was only luck that someone wasn't injur]ed or killed. Fortunately there were no other cars near, and I didn't run off the road or crash the car. I immediately drove slowly to Bob Smith BMW in Calabasas. They have the car and BMW North America is looking into it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
When: [XXX] approximately [XXX] AM Where: [XXX] coming down from office complex [XXX] While driving approximately 25-30 mph down a winding road with a moderate hill, my 2024 BMW I4 suddenly accelerated as if the accelerator pedal was suddenly floored, causing me to struggle to keep the car in control, and only several seconds after slamming on the brakes was I able to stop the car. No warning lights ever came on in the dash at any time. It was only luck that someone wasn't injur]ed or killed. Fortunately there were no other cars near, and I didn't run off the road or crash the car. I immediately drove slowly to Bob Smith BMW in Calabasas. They have the car and BMW North America is looking into it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11669319
Recall Date: Jun 25, 2025
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
On March 2, 2025, while driving my BMW i4 with my daughter, the vehicle suddenly spun out twice into oncoming freeway traffic during a routine lane change, violently crashing into an embankment. Thankfully, we weren’t physically hurt, but my daughter was deeply traumatized. We brought the car to Stevens Creek BMW immediately. What followed only made things worse. Rather than investigate the serious safety failure, the service team blamed us—citing the i4’s heavy battery as the cause. They admitted it causes accelerated tire wear but denied any responsibility. They also falsely inflated our mileage to 22,892 miles (actual: 15,109) to justify the wear and shift blame. BMW is now demanding over $10,000 in repairs and has threatened $110/day in storage fees—pressuring us as we seek a fair solution. As longtime BMW customers, we trusted the brand with our safety. That trust is gone. A car under a year old should not spin out from normal driving. This is a clear safety defect. Efforts to escalate through BMW Consumer Services failed: the listed support email bounced, and the Consumer Advocacy page led to a dead link (screenshots available). That page has since been removed—highlighting a broken system. Unprofessional Conduct & Lack of Transparency At the dealership, I was treated dismissively for raising concerns and forced to return the loaner car despite no resolution. We’ve had to rent a car while still paying $776.64/month for an undriveable lease. BMW also refused to share the inspection report allegedly conducted by BMW USA engineers—despite initially promising it. BMW staff admitted the i4’s heavy battery causes premature tire wear—a known risk never disclosed at lease signing. This vehicle should never have been released without warning consumers. We no longer feel safe in this vehicle. We respectfully request: Lease Termination & Buyout — BMW to fully cover the lease as nothing they've offered us reflects the trauma, risk, or poor treatment we’ve endured.
Corrective Action:
On March 2, 2025, while driving my BMW i4 with my daughter, the vehicle suddenly spun out twice into oncoming freeway traffic during a routine lane change, violently crashing into an embankment. Thankfully, we weren’t physically hurt, but my daughter was deeply traumatized. We brought the car to Stevens Creek BMW immediately. What followed only made things worse. Rather than investigate the serious safety failure, the service team blamed us—citing the i4’s heavy battery as the cause. They admitted it causes accelerated tire wear but denied any responsibility. They also falsely inflated our mileage to 22,892 miles (actual: 15,109) to justify the wear and shift blame. BMW is now demanding over $10,000 in repairs and has threatened $110/day in storage fees—pressuring us as we seek a fair solution. As longtime BMW customers, we trusted the brand with our safety. That trust is gone. A car under a year old should not spin out from normal driving. This is a clear safety defect. Efforts to escalate through BMW Consumer Services failed: the listed support email bounced, and the Consumer Advocacy page led to a dead link (screenshots available). That page has since been removed—highlighting a broken system. Unprofessional Conduct & Lack of Transparency At the dealership, I was treated dismissively for raising concerns and forced to return the loaner car despite no resolution. We’ve had to rent a car while still paying $776.64/month for an undriveable lease. BMW also refused to share the inspection report allegedly conducted by BMW USA engineers—despite initially promising it. BMW staff admitted the i4’s heavy battery causes premature tire wear—a known risk never disclosed at lease signing. This vehicle should never have been released without warning consumers. We no longer feel safe in this vehicle. We respectfully request: Lease Termination & Buyout — BMW to fully cover the lease as nothing they've offered us reflects the trauma, risk, or poor treatment we’ve endured.
Additional Notes:
On March 2, 2025, while driving my BMW i4 with my daughter, the vehicle suddenly spun out twice into oncoming freeway traffic during a routine lane change, violently crashing into an embankment. Thankfully, we weren’t physically hurt, but my daughter was deeply traumatized. We brought the car to Stevens Creek BMW immediately. What followed only made things worse. Rather than investigate the serious safety failure, the service team blamed us—citing the i4’s heavy battery as the cause. They admitted it causes accelerated tire wear but denied any responsibility. They also falsely inflated our mileage to 22,892 miles (actual: 15,109) to justify the wear and shift blame. BMW is now demanding over $10,000 in repairs and has threatened $110/day in storage fees—pressuring us as we seek a fair solution. As longtime BMW customers, we trusted the brand with our safety. That trust is gone. A car under a year old should not spin out from normal driving. This is a clear safety defect. Efforts to escalate through BMW Consumer Services failed: the listed support email bounced, and the Consumer Advocacy page led to a dead link (screenshots available). That page has since been removed—highlighting a broken system. Unprofessional Conduct & Lack of Transparency At the dealership, I was treated dismissively for raising concerns and forced to return the loaner car despite no resolution. We’ve had to rent a car while still paying $776.64/month for an undriveable lease. BMW also refused to share the inspection report allegedly conducted by BMW USA engineers—despite initially promising it. BMW staff admitted the i4’s heavy battery causes premature tire wear—a known risk never disclosed at lease signing. This vehicle should never have been released without warning consumers. We no longer feel safe in this vehicle. We respectfully request: Lease Termination & Buyout — BMW to fully cover the lease as nothing they've offered us reflects the trauma, risk, or poor treatment we’ve endured.
Mfg Campaign: 11655270
Recall Date: Apr 17, 2025
Bmw Of North America, Llc
Defect Description:
WHEELS
Potential Consequences:
On March 2, 2025, while driving my BMW i4 with my daughter, the vehicle suddenly spun out twice into oncoming freeway traffic during a routine lane change, violently crashing into an embankment. Thankfully, we weren’t physically hurt, but my daughter was deeply traumatized. We brought the car to Stevens Creek BMW immediately. What followed only made things worse. Rather than investigate the serious safety failure, the service team blamed us—citing the i4’s heavy battery as the cause. They admitted it causes accelerated tire wear but denied any responsibility. They also falsely inflated our mileage to 22,892 miles (actual: 15,109) to justify the wear and shift blame. BMW is now demanding over $10,000 in repairs and has threatened $110/day in storage fees—pressuring us as we seek a fair solution. As longtime BMW customers, we trusted the brand with our safety. That trust is gone. A car under a year old should not spin out from normal driving. This is a clear safety defect. Efforts to escalate through BMW Consumer Services failed: the listed support email bounced, and the Consumer Advocacy page led to a dead link (screenshots available). That page has since been removed—highlighting a broken system. Unprofessional Conduct & Lack of Transparency At the dealership, I was treated dismissively for raising concerns and forced to return the loaner car despite no resolution. We’ve had to rent a car while still paying $776.64/month for an undriveable lease. BMW also refused to share the inspection report allegedly conducted by BMW USA engineers—despite initially promising it. BMW staff admitted the i4’s heavy battery causes premature tire wear—a known risk never disclosed at lease signing. This vehicle should never have been released without warning consumers. We no longer feel safe in this vehicle. We respectfully request: Lease Termination & Buyout — BMW to fully cover the lease as nothing they've offered us reflects the trauma, risk, or poor treatment we’ve endured.
Corrective Action:
On March 2, 2025, while driving my BMW i4 with my daughter, the vehicle suddenly spun out twice into oncoming freeway traffic during a routine lane change, violently crashing into an embankment. Thankfully, we weren’t physically hurt, but my daughter was deeply traumatized. We brought the car to Stevens Creek BMW immediately. What followed only made things worse. Rather than investigate the serious safety failure, the service team blamed us—citing the i4’s heavy battery as the cause. They admitted it causes accelerated tire wear but denied any responsibility. They also falsely inflated our mileage to 22,892 miles (actual: 15,109) to justify the wear and shift blame. BMW is now demanding over $10,000 in repairs and has threatened $110/day in storage fees—pressuring us as we seek a fair solution. As longtime BMW customers, we trusted the brand with our safety. That trust is gone. A car under a year old should not spin out from normal driving. This is a clear safety defect. Efforts to escalate through BMW Consumer Services failed: the listed support email bounced, and the Consumer Advocacy page led to a dead link (screenshots available). That page has since been removed—highlighting a broken system. Unprofessional Conduct & Lack of Transparency At the dealership, I was treated dismissively for raising concerns and forced to return the loaner car despite no resolution. We’ve had to rent a car while still paying $776.64/month for an undriveable lease. BMW also refused to share the inspection report allegedly conducted by BMW USA engineers—despite initially promising it. BMW staff admitted the i4’s heavy battery causes premature tire wear—a known risk never disclosed at lease signing. This vehicle should never have been released without warning consumers. We no longer feel safe in this vehicle. We respectfully request: Lease Termination & Buyout — BMW to fully cover the lease as nothing they've offered us reflects the trauma, risk, or poor treatment we’ve endured.
Additional Notes:
On March 2, 2025, while driving my BMW i4 with my daughter, the vehicle suddenly spun out twice into oncoming freeway traffic during a routine lane change, violently crashing into an embankment. Thankfully, we weren’t physically hurt, but my daughter was deeply traumatized. We brought the car to Stevens Creek BMW immediately. What followed only made things worse. Rather than investigate the serious safety failure, the service team blamed us—citing the i4’s heavy battery as the cause. They admitted it causes accelerated tire wear but denied any responsibility. They also falsely inflated our mileage to 22,892 miles (actual: 15,109) to justify the wear and shift blame. BMW is now demanding over $10,000 in repairs and has threatened $110/day in storage fees—pressuring us as we seek a fair solution. As longtime BMW customers, we trusted the brand with our safety. That trust is gone. A car under a year old should not spin out from normal driving. This is a clear safety defect. Efforts to escalate through BMW Consumer Services failed: the listed support email bounced, and the Consumer Advocacy page led to a dead link (screenshots available). That page has since been removed—highlighting a broken system. Unprofessional Conduct & Lack of Transparency At the dealership, I was treated dismissively for raising concerns and forced to return the loaner car despite no resolution. We’ve had to rent a car while still paying $776.64/month for an undriveable lease. BMW also refused to share the inspection report allegedly conducted by BMW USA engineers—despite initially promising it. BMW staff admitted the i4’s heavy battery causes premature tire wear—a known risk never disclosed at lease signing. This vehicle should never have been released without warning consumers. We no longer feel safe in this vehicle. We respectfully request: Lease Termination & Buyout — BMW to fully cover the lease as nothing they've offered us reflects the trauma, risk, or poor treatment we’ve endured.
Mfg Campaign: 11655270
Recall Date: Apr 17, 2025
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On March 2, 2025, while driving my BMW i4 with my daughter, the vehicle suddenly spun out twice into oncoming freeway traffic during a routine lane change, violently crashing into an embankment. Thankfully, we weren’t physically hurt, but my daughter was deeply traumatized. We brought the car to Stevens Creek BMW immediately. What followed only made things worse. Rather than investigate the serious safety failure, the service team blamed us—citing the i4’s heavy battery as the cause. They admitted it causes accelerated tire wear but denied any responsibility. They also falsely inflated our mileage to 22,892 miles (actual: 15,109) to justify the wear and shift blame. BMW is now demanding over $10,000 in repairs and has threatened $110/day in storage fees—pressuring us as we seek a fair solution. As longtime BMW customers, we trusted the brand with our safety. That trust is gone. A car under a year old should not spin out from normal driving. This is a clear safety defect. Efforts to escalate through BMW Consumer Services failed: the listed support email bounced, and the Consumer Advocacy page led to a dead link (screenshots available). That page has since been removed—highlighting a broken system. Unprofessional Conduct & Lack of Transparency At the dealership, I was treated dismissively for raising concerns and forced to return the loaner car despite no resolution. We’ve had to rent a car while still paying $776.64/month for an undriveable lease. BMW also refused to share the inspection report allegedly conducted by BMW USA engineers—despite initially promising it. BMW staff admitted the i4’s heavy battery causes premature tire wear—a known risk never disclosed at lease signing. This vehicle should never have been released without warning consumers. We no longer feel safe in this vehicle. We respectfully request: Lease Termination & Buyout — BMW to fully cover the lease as nothing they've offered us reflects the trauma, risk, or poor treatment we’ve endured.
Corrective Action:
On March 2, 2025, while driving my BMW i4 with my daughter, the vehicle suddenly spun out twice into oncoming freeway traffic during a routine lane change, violently crashing into an embankment. Thankfully, we weren’t physically hurt, but my daughter was deeply traumatized. We brought the car to Stevens Creek BMW immediately. What followed only made things worse. Rather than investigate the serious safety failure, the service team blamed us—citing the i4’s heavy battery as the cause. They admitted it causes accelerated tire wear but denied any responsibility. They also falsely inflated our mileage to 22,892 miles (actual: 15,109) to justify the wear and shift blame. BMW is now demanding over $10,000 in repairs and has threatened $110/day in storage fees—pressuring us as we seek a fair solution. As longtime BMW customers, we trusted the brand with our safety. That trust is gone. A car under a year old should not spin out from normal driving. This is a clear safety defect. Efforts to escalate through BMW Consumer Services failed: the listed support email bounced, and the Consumer Advocacy page led to a dead link (screenshots available). That page has since been removed—highlighting a broken system. Unprofessional Conduct & Lack of Transparency At the dealership, I was treated dismissively for raising concerns and forced to return the loaner car despite no resolution. We’ve had to rent a car while still paying $776.64/month for an undriveable lease. BMW also refused to share the inspection report allegedly conducted by BMW USA engineers—despite initially promising it. BMW staff admitted the i4’s heavy battery causes premature tire wear—a known risk never disclosed at lease signing. This vehicle should never have been released without warning consumers. We no longer feel safe in this vehicle. We respectfully request: Lease Termination & Buyout — BMW to fully cover the lease as nothing they've offered us reflects the trauma, risk, or poor treatment we’ve endured.
Additional Notes:
On March 2, 2025, while driving my BMW i4 with my daughter, the vehicle suddenly spun out twice into oncoming freeway traffic during a routine lane change, violently crashing into an embankment. Thankfully, we weren’t physically hurt, but my daughter was deeply traumatized. We brought the car to Stevens Creek BMW immediately. What followed only made things worse. Rather than investigate the serious safety failure, the service team blamed us—citing the i4’s heavy battery as the cause. They admitted it causes accelerated tire wear but denied any responsibility. They also falsely inflated our mileage to 22,892 miles (actual: 15,109) to justify the wear and shift blame. BMW is now demanding over $10,000 in repairs and has threatened $110/day in storage fees—pressuring us as we seek a fair solution. As longtime BMW customers, we trusted the brand with our safety. That trust is gone. A car under a year old should not spin out from normal driving. This is a clear safety defect. Efforts to escalate through BMW Consumer Services failed: the listed support email bounced, and the Consumer Advocacy page led to a dead link (screenshots available). That page has since been removed—highlighting a broken system. Unprofessional Conduct & Lack of Transparency At the dealership, I was treated dismissively for raising concerns and forced to return the loaner car despite no resolution. We’ve had to rent a car while still paying $776.64/month for an undriveable lease. BMW also refused to share the inspection report allegedly conducted by BMW USA engineers—despite initially promising it. BMW staff admitted the i4’s heavy battery causes premature tire wear—a known risk never disclosed at lease signing. This vehicle should never have been released without warning consumers. We no longer feel safe in this vehicle. We respectfully request: Lease Termination & Buyout — BMW to fully cover the lease as nothing they've offered us reflects the trauma, risk, or poor treatment we’ve endured.
Mfg Campaign: 11655270
Recall Date: Apr 17, 2025
Bmw Of North America, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11655289
Recall Date: Apr 17, 2025
Bmw Of North America, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11655289
Recall Date: Apr 17, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owned a 2024 BMW i4 eDrive40. The contact stated that while slowing for a traffic signal, as he slowed down to approximately 10 MPH and was coming to a full stop, the vehicle failed to stop. The contact stated that he was still depressing the brake pedal when the vehicle independently accelerated and crashed into the rear end of the vehicle in front and stopped at the traffic signal. No warning light was illuminated. The contact's front end and hood were crushed and bent in towards the windshield. The contact stated that all of the air bags had deployed, front, side, and knee air bags. The contact stated that he was not injured nor was his wife who was seated in the front passenger seat, his daughter who was sitting behind his wife in the rear passenger seat complained of some back pain. The contact stated that the person in the vehicle in front of his vehicle was also not injured. The police arrived on the scene and filed a report. The contact stated that EMS was also at the scene and had examined his daughter who was transported to the hospital and later released with no injuries only soreness. The contact stated that his vehicle was towed to an impound lot. The contact was not sure of what happened to the other vehicle. The contact stated that his insurance provider had declared the vehicle a total loss. The contact stated that the manufacturer had contacted him to request permission to have two investigators check his vehicle. The contact was advised that the electrical system had been tampered with. The contact had recently received a recall notice from the manufacturer for another vehicle he owned, a 2024 BMW 530i, for NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes Hydraulic). The contact related the failure of his 2024 BMW i4 eDrive40 to the recall. The failure mileage was approximately 1,000.
Corrective Action:
The contact owned a 2024 BMW i4 eDrive40. The contact stated that while slowing for a traffic signal, as he slowed down to approximately 10 MPH and was coming to a full stop, the vehicle failed to stop. The contact stated that he was still depressing the brake pedal when the vehicle independently accelerated and crashed into the rear end of the vehicle in front and stopped at the traffic signal. No warning light was illuminated. The contact's front end and hood were crushed and bent in towards the windshield. The contact stated that all of the air bags had deployed, front, side, and knee air bags. The contact stated that he was not injured nor was his wife who was seated in the front passenger seat, his daughter who was sitting behind his wife in the rear passenger seat complained of some back pain. The contact stated that the person in the vehicle in front of his vehicle was also not injured. The police arrived on the scene and filed a report. The contact stated that EMS was also at the scene and had examined his daughter who was transported to the hospital and later released with no injuries only soreness. The contact stated that his vehicle was towed to an impound lot. The contact was not sure of what happened to the other vehicle. The contact stated that his insurance provider had declared the vehicle a total loss. The contact stated that the manufacturer had contacted him to request permission to have two investigators check his vehicle. The contact was advised that the electrical system had been tampered with. The contact had recently received a recall notice from the manufacturer for another vehicle he owned, a 2024 BMW 530i, for NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes Hydraulic). The contact related the failure of his 2024 BMW i4 eDrive40 to the recall. The failure mileage was approximately 1,000.
Additional Notes:
The contact owned a 2024 BMW i4 eDrive40. The contact stated that while slowing for a traffic signal, as he slowed down to approximately 10 MPH and was coming to a full stop, the vehicle failed to stop. The contact stated that he was still depressing the brake pedal when the vehicle independently accelerated and crashed into the rear end of the vehicle in front and stopped at the traffic signal. No warning light was illuminated. The contact's front end and hood were crushed and bent in towards the windshield. The contact stated that all of the air bags had deployed, front, side, and knee air bags. The contact stated that he was not injured nor was his wife who was seated in the front passenger seat, his daughter who was sitting behind his wife in the rear passenger seat complained of some back pain. The contact stated that the person in the vehicle in front of his vehicle was also not injured. The police arrived on the scene and filed a report. The contact stated that EMS was also at the scene and had examined his daughter who was transported to the hospital and later released with no injuries only soreness. The contact stated that his vehicle was towed to an impound lot. The contact was not sure of what happened to the other vehicle. The contact stated that his insurance provider had declared the vehicle a total loss. The contact stated that the manufacturer had contacted him to request permission to have two investigators check his vehicle. The contact was advised that the electrical system had been tampered with. The contact had recently received a recall notice from the manufacturer for another vehicle he owned, a 2024 BMW 530i, for NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes Hydraulic). The contact related the failure of his 2024 BMW i4 eDrive40 to the recall. The failure mileage was approximately 1,000.
Mfg Campaign: 11621231
Recall Date: Oct 22, 2024
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owned a 2024 BMW i4 eDrive40. The contact stated that while slowing for a traffic signal, as he slowed down to approximately 10 MPH and was coming to a full stop, the vehicle failed to stop. The contact stated that he was still depressing the brake pedal when the vehicle independently accelerated and crashed into the rear end of the vehicle in front and stopped at the traffic signal. No warning light was illuminated. The contact's front end and hood were crushed and bent in towards the windshield. The contact stated that all of the air bags had deployed, front, side, and knee air bags. The contact stated that he was not injured nor was his wife who was seated in the front passenger seat, his daughter who was sitting behind his wife in the rear passenger seat complained of some back pain. The contact stated that the person in the vehicle in front of his vehicle was also not injured. The police arrived on the scene and filed a report. The contact stated that EMS was also at the scene and had examined his daughter who was transported to the hospital and later released with no injuries only soreness. The contact stated that his vehicle was towed to an impound lot. The contact was not sure of what happened to the other vehicle. The contact stated that his insurance provider had declared the vehicle a total loss. The contact stated that the manufacturer had contacted him to request permission to have two investigators check his vehicle. The contact was advised that the electrical system had been tampered with. The contact had recently received a recall notice from the manufacturer for another vehicle he owned, a 2024 BMW 530i, for NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes Hydraulic). The contact related the failure of his 2024 BMW i4 eDrive40 to the recall. The failure mileage was approximately 1,000.
Corrective Action:
The contact owned a 2024 BMW i4 eDrive40. The contact stated that while slowing for a traffic signal, as he slowed down to approximately 10 MPH and was coming to a full stop, the vehicle failed to stop. The contact stated that he was still depressing the brake pedal when the vehicle independently accelerated and crashed into the rear end of the vehicle in front and stopped at the traffic signal. No warning light was illuminated. The contact's front end and hood were crushed and bent in towards the windshield. The contact stated that all of the air bags had deployed, front, side, and knee air bags. The contact stated that he was not injured nor was his wife who was seated in the front passenger seat, his daughter who was sitting behind his wife in the rear passenger seat complained of some back pain. The contact stated that the person in the vehicle in front of his vehicle was also not injured. The police arrived on the scene and filed a report. The contact stated that EMS was also at the scene and had examined his daughter who was transported to the hospital and later released with no injuries only soreness. The contact stated that his vehicle was towed to an impound lot. The contact was not sure of what happened to the other vehicle. The contact stated that his insurance provider had declared the vehicle a total loss. The contact stated that the manufacturer had contacted him to request permission to have two investigators check his vehicle. The contact was advised that the electrical system had been tampered with. The contact had recently received a recall notice from the manufacturer for another vehicle he owned, a 2024 BMW 530i, for NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes Hydraulic). The contact related the failure of his 2024 BMW i4 eDrive40 to the recall. The failure mileage was approximately 1,000.
Additional Notes:
The contact owned a 2024 BMW i4 eDrive40. The contact stated that while slowing for a traffic signal, as he slowed down to approximately 10 MPH and was coming to a full stop, the vehicle failed to stop. The contact stated that he was still depressing the brake pedal when the vehicle independently accelerated and crashed into the rear end of the vehicle in front and stopped at the traffic signal. No warning light was illuminated. The contact's front end and hood were crushed and bent in towards the windshield. The contact stated that all of the air bags had deployed, front, side, and knee air bags. The contact stated that he was not injured nor was his wife who was seated in the front passenger seat, his daughter who was sitting behind his wife in the rear passenger seat complained of some back pain. The contact stated that the person in the vehicle in front of his vehicle was also not injured. The police arrived on the scene and filed a report. The contact stated that EMS was also at the scene and had examined his daughter who was transported to the hospital and later released with no injuries only soreness. The contact stated that his vehicle was towed to an impound lot. The contact was not sure of what happened to the other vehicle. The contact stated that his insurance provider had declared the vehicle a total loss. The contact stated that the manufacturer had contacted him to request permission to have two investigators check his vehicle. The contact was advised that the electrical system had been tampered with. The contact had recently received a recall notice from the manufacturer for another vehicle he owned, a 2024 BMW 530i, for NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes Hydraulic). The contact related the failure of his 2024 BMW i4 eDrive40 to the recall. The failure mileage was approximately 1,000.
Mfg Campaign: 11621231
Recall Date: Oct 22, 2024
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Lost control of the car while parking. It accelerated automatically and run into my garage. Car was out of control and damaged my home
Corrective Action:
Lost control of the car while parking. It accelerated automatically and run into my garage. Car was out of control and damaged my home
Additional Notes:
Lost control of the car while parking. It accelerated automatically and run into my garage. Car was out of control and damaged my home
Mfg Campaign: 11620733
Recall Date: Oct 19, 2024
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While driving on the right lane of [XXX] I received a notification on the screen stating "DRIVE TRAIN: FAULT PULL OVER FOR SAFETY" and just as I attempted to turn the steering wheel to enter the shoulder lane of the highway, the car stopped. I was stuck in the right lane of the highway with cars and huge semi trucks swerving around me at 60+ MPH while I was on the phone trying to get help from roadside assistance BMW and 911. I was unable to start the car or put it in neutral to even try to move it off the road. I climbed out of the passenger side of the car to get far away from the car until the state police arrived. Officer K. Kelly of Elizabeth NJ state police arrived after a few minutes and blocked traffic behind me with his police lights and called a tow truck for me because I was also unable to locate where I was to call one to my location. I had to have the car towed off the highway, then call a town truck again to have it towed to the dealer. I can understand if this was an issue and I was stuck at home in my driveway, but in the middle of the highway and not allowing me a chance to turn off into the shoulder for safety is UNACCEPTABLE. I am contacting BMW North America as well and going to further escalate this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
While driving on the right lane of [XXX] I received a notification on the screen stating "DRIVE TRAIN: FAULT PULL OVER FOR SAFETY" and just as I attempted to turn the steering wheel to enter the shoulder lane of the highway, the car stopped. I was stuck in the right lane of the highway with cars and huge semi trucks swerving around me at 60+ MPH while I was on the phone trying to get help from roadside assistance BMW and 911. I was unable to start the car or put it in neutral to even try to move it off the road. I climbed out of the passenger side of the car to get far away from the car until the state police arrived. Officer K. Kelly of Elizabeth NJ state police arrived after a few minutes and blocked traffic behind me with his police lights and called a tow truck for me because I was also unable to locate where I was to call one to my location. I had to have the car towed off the highway, then call a town truck again to have it towed to the dealer. I can understand if this was an issue and I was stuck at home in my driveway, but in the middle of the highway and not allowing me a chance to turn off into the shoulder for safety is UNACCEPTABLE. I am contacting BMW North America as well and going to further escalate this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
While driving on the right lane of [XXX] I received a notification on the screen stating "DRIVE TRAIN: FAULT PULL OVER FOR SAFETY" and just as I attempted to turn the steering wheel to enter the shoulder lane of the highway, the car stopped. I was stuck in the right lane of the highway with cars and huge semi trucks swerving around me at 60+ MPH while I was on the phone trying to get help from roadside assistance BMW and 911. I was unable to start the car or put it in neutral to even try to move it off the road. I climbed out of the passenger side of the car to get far away from the car until the state police arrived. Officer K. Kelly of Elizabeth NJ state police arrived after a few minutes and blocked traffic behind me with his police lights and called a tow truck for me because I was also unable to locate where I was to call one to my location. I had to have the car towed off the highway, then call a town truck again to have it towed to the dealer. I can understand if this was an issue and I was stuck at home in my driveway, but in the middle of the highway and not allowing me a chance to turn off into the shoulder for safety is UNACCEPTABLE. I am contacting BMW North America as well and going to further escalate this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11610800
Recall Date: Aug 26, 2024
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
My car when when my spouse was pulling in parking spot at local hospital suddenly accelerated. I did brake which didnt work and car flew across 2 parking lanes and landed in 3rd lane. Luckily there was no vehicles or persons crossing in the path of sudden acceleration. She has driven similar gas BMW 335 i for last 12 years. She has been driving this car i4 for last 11 months. Car towed to the dealer in Chattanooga and I have informed them to look into it and also check with BMW USA
Corrective Action:
My car when when my spouse was pulling in parking spot at local hospital suddenly accelerated. I did brake which didnt work and car flew across 2 parking lanes and landed in 3rd lane. Luckily there was no vehicles or persons crossing in the path of sudden acceleration. She has driven similar gas BMW 335 i for last 12 years. She has been driving this car i4 for last 11 months. Car towed to the dealer in Chattanooga and I have informed them to look into it and also check with BMW USA
Additional Notes:
My car when when my spouse was pulling in parking spot at local hospital suddenly accelerated. I did brake which didnt work and car flew across 2 parking lanes and landed in 3rd lane. Luckily there was no vehicles or persons crossing in the path of sudden acceleration. She has driven similar gas BMW 335 i for last 12 years. She has been driving this car i4 for last 11 months. Car towed to the dealer in Chattanooga and I have informed them to look into it and also check with BMW USA
Mfg Campaign: 11596943
Recall Date: Jun 26, 2024
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car when when my spouse was pulling in parking spot at local hospital suddenly accelerated. I did brake which didnt work and car flew across 2 parking lanes and landed in 3rd lane. Luckily there was no vehicles or persons crossing in the path of sudden acceleration. She has driven similar gas BMW 335 i for last 12 years. She has been driving this car i4 for last 11 months. Car towed to the dealer in Chattanooga and I have informed them to look into it and also check with BMW USA
Corrective Action:
My car when when my spouse was pulling in parking spot at local hospital suddenly accelerated. I did brake which didnt work and car flew across 2 parking lanes and landed in 3rd lane. Luckily there was no vehicles or persons crossing in the path of sudden acceleration. She has driven similar gas BMW 335 i for last 12 years. She has been driving this car i4 for last 11 months. Car towed to the dealer in Chattanooga and I have informed them to look into it and also check with BMW USA
Additional Notes:
My car when when my spouse was pulling in parking spot at local hospital suddenly accelerated. I did brake which didnt work and car flew across 2 parking lanes and landed in 3rd lane. Luckily there was no vehicles or persons crossing in the path of sudden acceleration. She has driven similar gas BMW 335 i for last 12 years. She has been driving this car i4 for last 11 months. Car towed to the dealer in Chattanooga and I have informed them to look into it and also check with BMW USA
Mfg Campaign: 11596943
Recall Date: Jun 26, 2024
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While approaching a T-intersection from a side street into a main road, the car was brought to a full stop at the stop sign near the intersection with my foot on the brake pedal. Suddenly, the vehicle launched, on its own, into full acceleration onto the main street. Luckily, there were no traffic or pedestrians on its path. I tried to control the vehicle and placed it into the lane, pressed the brakes to control speed. At this point, the vehicle came back under control. Had been traffic on its path, it would have led to a serious injury. There were no warning lamps or messages shown on the dash board. No police report was filed. The car brought, the very next day, to the dealer who has engaged the BMW national service group. After approximately a month, they responded with what appears to be a form letter not addressing the subject of complaint, saying that no faults were found. The vehicle was driven only for less than 700 miles prior to the incident. The vehicle can be made available to NHTSA for inspection upon request.
Corrective Action:
While approaching a T-intersection from a side street into a main road, the car was brought to a full stop at the stop sign near the intersection with my foot on the brake pedal. Suddenly, the vehicle launched, on its own, into full acceleration onto the main street. Luckily, there were no traffic or pedestrians on its path. I tried to control the vehicle and placed it into the lane, pressed the brakes to control speed. At this point, the vehicle came back under control. Had been traffic on its path, it would have led to a serious injury. There were no warning lamps or messages shown on the dash board. No police report was filed. The car brought, the very next day, to the dealer who has engaged the BMW national service group. After approximately a month, they responded with what appears to be a form letter not addressing the subject of complaint, saying that no faults were found. The vehicle was driven only for less than 700 miles prior to the incident. The vehicle can be made available to NHTSA for inspection upon request.
Additional Notes:
While approaching a T-intersection from a side street into a main road, the car was brought to a full stop at the stop sign near the intersection with my foot on the brake pedal. Suddenly, the vehicle launched, on its own, into full acceleration onto the main street. Luckily, there were no traffic or pedestrians on its path. I tried to control the vehicle and placed it into the lane, pressed the brakes to control speed. At this point, the vehicle came back under control. Had been traffic on its path, it would have led to a serious injury. There were no warning lamps or messages shown on the dash board. No police report was filed. The car brought, the very next day, to the dealer who has engaged the BMW national service group. After approximately a month, they responded with what appears to be a form letter not addressing the subject of complaint, saying that no faults were found. The vehicle was driven only for less than 700 miles prior to the incident. The vehicle can be made available to NHTSA for inspection upon request.
Mfg Campaign: 11594230
Recall Date: Jun 13, 2024
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Mechanical failure on the car air suspension especially on back left of the car. Car parked overnight and it automatically lowered and driving it out of the drive way there was no error that popped out on low suspension until driving out of drive way. That caused the scratch on left side under carriage. Dealer refused to run diagnostics to determine true cause of issue until we pay for the diagnosis although this car is newly purchased and covered under warranty period. Dealer is trying to put the blame on me although it is a malfunction with the cars air suspension. Read that this problem happens to i4’s often on forums and I don’t feel safe driving the car until this issue is resolved but I’m unable to proceed without proper diagnosis from BMW service.
Corrective Action:
Mechanical failure on the car air suspension especially on back left of the car. Car parked overnight and it automatically lowered and driving it out of the drive way there was no error that popped out on low suspension until driving out of drive way. That caused the scratch on left side under carriage. Dealer refused to run diagnostics to determine true cause of issue until we pay for the diagnosis although this car is newly purchased and covered under warranty period. Dealer is trying to put the blame on me although it is a malfunction with the cars air suspension. Read that this problem happens to i4’s often on forums and I don’t feel safe driving the car until this issue is resolved but I’m unable to proceed without proper diagnosis from BMW service.
Additional Notes:
Mechanical failure on the car air suspension especially on back left of the car. Car parked overnight and it automatically lowered and driving it out of the drive way there was no error that popped out on low suspension until driving out of drive way. That caused the scratch on left side under carriage. Dealer refused to run diagnostics to determine true cause of issue until we pay for the diagnosis although this car is newly purchased and covered under warranty period. Dealer is trying to put the blame on me although it is a malfunction with the cars air suspension. Read that this problem happens to i4’s often on forums and I don’t feel safe driving the car until this issue is resolved but I’m unable to proceed without proper diagnosis from BMW service.
Mfg Campaign: 11583837
Recall Date: Apr 18, 2024
Bmw Of North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
Mechanical failure on the car air suspension especially on back left of the car. Car parked overnight and it automatically lowered and driving it out of the drive way there was no error that popped out on low suspension until driving out of drive way. That caused the scratch on left side under carriage. Dealer refused to run diagnostics to determine true cause of issue until we pay for the diagnosis although this car is newly purchased and covered under warranty period. Dealer is trying to put the blame on me although it is a malfunction with the cars air suspension. Read that this problem happens to i4’s often on forums and I don’t feel safe driving the car until this issue is resolved but I’m unable to proceed without proper diagnosis from BMW service.
Corrective Action:
Mechanical failure on the car air suspension especially on back left of the car. Car parked overnight and it automatically lowered and driving it out of the drive way there was no error that popped out on low suspension until driving out of drive way. That caused the scratch on left side under carriage. Dealer refused to run diagnostics to determine true cause of issue until we pay for the diagnosis although this car is newly purchased and covered under warranty period. Dealer is trying to put the blame on me although it is a malfunction with the cars air suspension. Read that this problem happens to i4’s often on forums and I don’t feel safe driving the car until this issue is resolved but I’m unable to proceed without proper diagnosis from BMW service.
Additional Notes:
Mechanical failure on the car air suspension especially on back left of the car. Car parked overnight and it automatically lowered and driving it out of the drive way there was no error that popped out on low suspension until driving out of drive way. That caused the scratch on left side under carriage. Dealer refused to run diagnostics to determine true cause of issue until we pay for the diagnosis although this car is newly purchased and covered under warranty period. Dealer is trying to put the blame on me although it is a malfunction with the cars air suspension. Read that this problem happens to i4’s often on forums and I don’t feel safe driving the car until this issue is resolved but I’m unable to proceed without proper diagnosis from BMW service.
Mfg Campaign: 11583837
Recall Date: Apr 18, 2024
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The mount of the accelerator pedal of the car at the bottom broke off while driving, and the pedal fell to the left and got lodged behind the break pedal.
Corrective Action:
The mount of the accelerator pedal of the car at the bottom broke off while driving, and the pedal fell to the left and got lodged behind the break pedal.
Additional Notes:
The mount of the accelerator pedal of the car at the bottom broke off while driving, and the pedal fell to the left and got lodged behind the break pedal.
Mfg Campaign: 11578573
Recall Date: Mar 20, 2024
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The mount of the accelerator pedal of the car at the bottom broke off while driving, and the pedal fell to the left and got lodged behind the break pedal.
Corrective Action:
The mount of the accelerator pedal of the car at the bottom broke off while driving, and the pedal fell to the left and got lodged behind the break pedal.
Additional Notes:
The mount of the accelerator pedal of the car at the bottom broke off while driving, and the pedal fell to the left and got lodged behind the break pedal.
Mfg Campaign: 11578573
Recall Date: Mar 20, 2024
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle accelerated on its own as i was pulling into garage. Causing damage to the car, to my other parked car and house.
Corrective Action:
Vehicle accelerated on its own as i was pulling into garage. Causing damage to the car, to my other parked car and house.
Additional Notes:
Vehicle accelerated on its own as i was pulling into garage. Causing damage to the car, to my other parked car and house.
Mfg Campaign: 11575181
Recall Date: Mar 3, 2024
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I encountered the safety issue on a test drive. The VIN which I supplied is typical of this model. The design of the gear selector lever makes it easy to inadvertently and unintentionally shift into Reverse, when Drive or Neutral is desired. A single click of the lever can engage either Reverse or the desired gear, depending on the engagement status of the brake pedal and the speed of the car. There is no Reverse gear lockout button, a standard safety feature on other vehicles. I almost backed into the vehicle behind me, when a red traffic light turned green. When the brake pedal is untouched, a single upward click of the selector lever engages a shift from Braking (B) mode, to Drive (D) mode. I had stopped for the red light in Brake (B) mode, and desired to shift into Drive (D) mode. I clicked the lever upward one time, while holding the brake pedal down. Unbeknownst to me, Reverse was engaged. A similar condition occurs when attempting to shift from Drive (D) mode into Neutral (N) mode. In normal driving, a single upward click of the lever engages Neutral, to allow (for example) coasting up to a red light without engaging regenerative braking. When stopped with the brake pedal depressed, that same single upward click engages Reverse gear. This condition could be remedied by: - Providing a reverse lockout button. - Altering the control algorithm to ensure that gears are sequentially engaged (R-N-D-B) with each click of the lever. The current algorithm skips different gears in the sequence, based on the rolling status of the car and the position of the brake pedal.
Corrective Action:
I encountered the safety issue on a test drive. The VIN which I supplied is typical of this model. The design of the gear selector lever makes it easy to inadvertently and unintentionally shift into Reverse, when Drive or Neutral is desired. A single click of the lever can engage either Reverse or the desired gear, depending on the engagement status of the brake pedal and the speed of the car. There is no Reverse gear lockout button, a standard safety feature on other vehicles. I almost backed into the vehicle behind me, when a red traffic light turned green. When the brake pedal is untouched, a single upward click of the selector lever engages a shift from Braking (B) mode, to Drive (D) mode. I had stopped for the red light in Brake (B) mode, and desired to shift into Drive (D) mode. I clicked the lever upward one time, while holding the brake pedal down. Unbeknownst to me, Reverse was engaged. A similar condition occurs when attempting to shift from Drive (D) mode into Neutral (N) mode. In normal driving, a single upward click of the lever engages Neutral, to allow (for example) coasting up to a red light without engaging regenerative braking. When stopped with the brake pedal depressed, that same single upward click engages Reverse gear. This condition could be remedied by: - Providing a reverse lockout button. - Altering the control algorithm to ensure that gears are sequentially engaged (R-N-D-B) with each click of the lever. The current algorithm skips different gears in the sequence, based on the rolling status of the car and the position of the brake pedal.
Additional Notes:
I encountered the safety issue on a test drive. The VIN which I supplied is typical of this model. The design of the gear selector lever makes it easy to inadvertently and unintentionally shift into Reverse, when Drive or Neutral is desired. A single click of the lever can engage either Reverse or the desired gear, depending on the engagement status of the brake pedal and the speed of the car. There is no Reverse gear lockout button, a standard safety feature on other vehicles. I almost backed into the vehicle behind me, when a red traffic light turned green. When the brake pedal is untouched, a single upward click of the selector lever engages a shift from Braking (B) mode, to Drive (D) mode. I had stopped for the red light in Brake (B) mode, and desired to shift into Drive (D) mode. I clicked the lever upward one time, while holding the brake pedal down. Unbeknownst to me, Reverse was engaged. A similar condition occurs when attempting to shift from Drive (D) mode into Neutral (N) mode. In normal driving, a single upward click of the lever engages Neutral, to allow (for example) coasting up to a red light without engaging regenerative braking. When stopped with the brake pedal depressed, that same single upward click engages Reverse gear. This condition could be remedied by: - Providing a reverse lockout button. - Altering the control algorithm to ensure that gears are sequentially engaged (R-N-D-B) with each click of the lever. The current algorithm skips different gears in the sequence, based on the rolling status of the car and the position of the brake pedal.
Mfg Campaign: 11544923
Recall Date: Sep 16, 2023
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