Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain model year 2013-2016 BMW G650GS motorcycles manufactured March 8, 2013, to October 12, 2015, and 2013-2015 BMW G650GS Sertao motorcycles manufactured March 8, 2013, to May 23, 2014. The affected motorcycles may stall during operation due to an engine control unit (ECU) software issue.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 26, 2016
Consumer Complaints
6 ComplaintsBmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 BMW G650GS. THE CONTACT STATED THAT THE MOTORCYCLE WOULD STALL WHENEVER THE THROTTLE WAS RELEASED AT ANY SPEED. IF THE THROTTLE WAS CONSTANT, THE VEHICLE WOULD SURGE VIOLENTLY WITHOUT WARNING. THE CONTACT TOOK THE MOTORCYCLE TO THE DEALER, BUT IT WAS NOT OFFICIALLY DIAGNOSED. THE MOTORCYCLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Corrective Action:
TL* THE CONTACT OWNS A 2016 BMW G650GS. THE CONTACT STATED THAT THE MOTORCYCLE WOULD STALL WHENEVER THE THROTTLE WAS RELEASED AT ANY SPEED. IF THE THROTTLE WAS CONSTANT, THE VEHICLE WOULD SURGE VIOLENTLY WITHOUT WARNING. THE CONTACT TOOK THE MOTORCYCLE TO THE DEALER, BUT IT WAS NOT OFFICIALLY DIAGNOSED. THE MOTORCYCLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Additional Notes:
TL* THE CONTACT OWNS A 2016 BMW G650GS. THE CONTACT STATED THAT THE MOTORCYCLE WOULD STALL WHENEVER THE THROTTLE WAS RELEASED AT ANY SPEED. IF THE THROTTLE WAS CONSTANT, THE VEHICLE WOULD SURGE VIOLENTLY WITHOUT WARNING. THE CONTACT TOOK THE MOTORCYCLE TO THE DEALER, BUT IT WAS NOT OFFICIALLY DIAGNOSED. THE MOTORCYCLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Mfg Campaign: 10990587
Recall Date: May 19, 2017
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 BMW G650GS. THE CONTACT STATED THAT THE MOTORCYCLE WOULD STALL WHENEVER THE THROTTLE WAS RELEASED AT ANY SPEED. IF THE THROTTLE WAS CONSTANT, THE VEHICLE WOULD SURGE VIOLENTLY WITHOUT WARNING. THE CONTACT TOOK THE MOTORCYCLE TO THE DEALER, BUT IT WAS NOT OFFICIALLY DIAGNOSED. THE MOTORCYCLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Corrective Action:
TL* THE CONTACT OWNS A 2016 BMW G650GS. THE CONTACT STATED THAT THE MOTORCYCLE WOULD STALL WHENEVER THE THROTTLE WAS RELEASED AT ANY SPEED. IF THE THROTTLE WAS CONSTANT, THE VEHICLE WOULD SURGE VIOLENTLY WITHOUT WARNING. THE CONTACT TOOK THE MOTORCYCLE TO THE DEALER, BUT IT WAS NOT OFFICIALLY DIAGNOSED. THE MOTORCYCLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Additional Notes:
TL* THE CONTACT OWNS A 2016 BMW G650GS. THE CONTACT STATED THAT THE MOTORCYCLE WOULD STALL WHENEVER THE THROTTLE WAS RELEASED AT ANY SPEED. IF THE THROTTLE WAS CONSTANT, THE VEHICLE WOULD SURGE VIOLENTLY WITHOUT WARNING. THE CONTACT TOOK THE MOTORCYCLE TO THE DEALER, BUT IT WAS NOT OFFICIALLY DIAGNOSED. THE MOTORCYCLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Mfg Campaign: 10990587
Recall Date: May 19, 2017
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
STALLING WHILE IN OPERATION EVEN AFTER WARMING UP FOR 5-10 MINUTES ON IDLE. STALLS WHILE CLUTCH IS IN AND RPM BELOW 2000.
Corrective Action:
STALLING WHILE IN OPERATION EVEN AFTER WARMING UP FOR 5-10 MINUTES ON IDLE. STALLS WHILE CLUTCH IS IN AND RPM BELOW 2000.
Additional Notes:
STALLING WHILE IN OPERATION EVEN AFTER WARMING UP FOR 5-10 MINUTES ON IDLE. STALLS WHILE CLUTCH IS IN AND RPM BELOW 2000.
Mfg Campaign: 10947966
Recall Date: Jan 27, 2017
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 BMW G650GS. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 720.
Corrective Action:
TL* THE CONTACT OWNS A 2016 BMW G650GS. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 720.
Additional Notes:
TL* THE CONTACT OWNS A 2016 BMW G650GS. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 720.
Mfg Campaign: 10926258
Recall Date: Nov 15, 2016
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PREVIOUSLY LEFT A PHONE COMPLAINT #10926258 WITH NHSTA AND UPON FURTHER INVESTIGATION THERE APPEARS TO HAVE BEEN A RECALL FOR MY EXACT PROBLEM (RECALL 16V-689) HOWEVER MY PARTICULAR VIN WAS NOT ASSOCIATED WITH THIS RECALL AFTER CONTACTING BMW MOTORRAD USA AND THUS THEY STATED THAT THERE WAS NOTHING THAT THEY COULD DO OTHER THAN RECOMMEND ME TO PAY TO HAVE IT SERVICED AT A DEALERSHIP. I FEEL THAT FOR A SAFETY CONCERN THAT I THE CONSUMER SHOULD NOT BE FAULTED INTO PAYING FOR A DIAGNOSIS AND REVIEW OF A BRAND NEW MOTORCYCLE. A SUMMORY OF MY ISSUE: MY VEHICLE STALLS AND THE ENGINE DIES WHEN BELOW A CERTAIN RPM THRESHOLD OR WHEN THE CLUTCH IS DEPRESSED WHEN COMING TO A STOP AND IS UNABLE TO START AGAIN FOR SEVERAL MINUTES. THIS HAS HAPPENED 4 SEPARATE TIMES ON MY MOTORCYCLE WITH LESS THAT 1000 MILES ON IT. THE MOST RECENT OCCURRENCE WAS 14NOV16 AT 215PM PST. MY CONCERN IS THAT MY SAFETY ISSUE IS NOT GOING TO BE RESOLVED BECAUSE OF THE SECLUSION OF MY PARTICULAR VIN WITH RECALL 16V-689. I WILL ATTEMPT TO DOCUMENT THE NEXT OCCURRENCE OF THIS ISSUE TO FURTHER HELP MY CAUSE IN GETTING THIS SAFETY ISSUE WITH MY MOTORCYCLE ADDRESSED.
Corrective Action:
I PREVIOUSLY LEFT A PHONE COMPLAINT #10926258 WITH NHSTA AND UPON FURTHER INVESTIGATION THERE APPEARS TO HAVE BEEN A RECALL FOR MY EXACT PROBLEM (RECALL 16V-689) HOWEVER MY PARTICULAR VIN WAS NOT ASSOCIATED WITH THIS RECALL AFTER CONTACTING BMW MOTORRAD USA AND THUS THEY STATED THAT THERE WAS NOTHING THAT THEY COULD DO OTHER THAN RECOMMEND ME TO PAY TO HAVE IT SERVICED AT A DEALERSHIP. I FEEL THAT FOR A SAFETY CONCERN THAT I THE CONSUMER SHOULD NOT BE FAULTED INTO PAYING FOR A DIAGNOSIS AND REVIEW OF A BRAND NEW MOTORCYCLE. A SUMMORY OF MY ISSUE: MY VEHICLE STALLS AND THE ENGINE DIES WHEN BELOW A CERTAIN RPM THRESHOLD OR WHEN THE CLUTCH IS DEPRESSED WHEN COMING TO A STOP AND IS UNABLE TO START AGAIN FOR SEVERAL MINUTES. THIS HAS HAPPENED 4 SEPARATE TIMES ON MY MOTORCYCLE WITH LESS THAT 1000 MILES ON IT. THE MOST RECENT OCCURRENCE WAS 14NOV16 AT 215PM PST. MY CONCERN IS THAT MY SAFETY ISSUE IS NOT GOING TO BE RESOLVED BECAUSE OF THE SECLUSION OF MY PARTICULAR VIN WITH RECALL 16V-689. I WILL ATTEMPT TO DOCUMENT THE NEXT OCCURRENCE OF THIS ISSUE TO FURTHER HELP MY CAUSE IN GETTING THIS SAFETY ISSUE WITH MY MOTORCYCLE ADDRESSED.
Additional Notes:
I PREVIOUSLY LEFT A PHONE COMPLAINT #10926258 WITH NHSTA AND UPON FURTHER INVESTIGATION THERE APPEARS TO HAVE BEEN A RECALL FOR MY EXACT PROBLEM (RECALL 16V-689) HOWEVER MY PARTICULAR VIN WAS NOT ASSOCIATED WITH THIS RECALL AFTER CONTACTING BMW MOTORRAD USA AND THUS THEY STATED THAT THERE WAS NOTHING THAT THEY COULD DO OTHER THAN RECOMMEND ME TO PAY TO HAVE IT SERVICED AT A DEALERSHIP. I FEEL THAT FOR A SAFETY CONCERN THAT I THE CONSUMER SHOULD NOT BE FAULTED INTO PAYING FOR A DIAGNOSIS AND REVIEW OF A BRAND NEW MOTORCYCLE. A SUMMORY OF MY ISSUE: MY VEHICLE STALLS AND THE ENGINE DIES WHEN BELOW A CERTAIN RPM THRESHOLD OR WHEN THE CLUTCH IS DEPRESSED WHEN COMING TO A STOP AND IS UNABLE TO START AGAIN FOR SEVERAL MINUTES. THIS HAS HAPPENED 4 SEPARATE TIMES ON MY MOTORCYCLE WITH LESS THAT 1000 MILES ON IT. THE MOST RECENT OCCURRENCE WAS 14NOV16 AT 215PM PST. MY CONCERN IS THAT MY SAFETY ISSUE IS NOT GOING TO BE RESOLVED BECAUSE OF THE SECLUSION OF MY PARTICULAR VIN WITH RECALL 16V-689. I WILL ATTEMPT TO DOCUMENT THE NEXT OCCURRENCE OF THIS ISSUE TO FURTHER HELP MY CAUSE IN GETTING THIS SAFETY ISSUE WITH MY MOTORCYCLE ADDRESSED.
Mfg Campaign: 10926289
Recall Date: Nov 15, 2016
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I PREVIOUSLY LEFT A PHONE COMPLAINT #10926258 WITH NHSTA AND UPON FURTHER INVESTIGATION THERE APPEARS TO HAVE BEEN A RECALL FOR MY EXACT PROBLEM (RECALL 16V-689) HOWEVER MY PARTICULAR VIN WAS NOT ASSOCIATED WITH THIS RECALL AFTER CONTACTING BMW MOTORRAD USA AND THUS THEY STATED THAT THERE WAS NOTHING THAT THEY COULD DO OTHER THAN RECOMMEND ME TO PAY TO HAVE IT SERVICED AT A DEALERSHIP. I FEEL THAT FOR A SAFETY CONCERN THAT I THE CONSUMER SHOULD NOT BE FAULTED INTO PAYING FOR A DIAGNOSIS AND REVIEW OF A BRAND NEW MOTORCYCLE. A SUMMORY OF MY ISSUE: MY VEHICLE STALLS AND THE ENGINE DIES WHEN BELOW A CERTAIN RPM THRESHOLD OR WHEN THE CLUTCH IS DEPRESSED WHEN COMING TO A STOP AND IS UNABLE TO START AGAIN FOR SEVERAL MINUTES. THIS HAS HAPPENED 4 SEPARATE TIMES ON MY MOTORCYCLE WITH LESS THAT 1000 MILES ON IT. THE MOST RECENT OCCURRENCE WAS 14NOV16 AT 215PM PST. MY CONCERN IS THAT MY SAFETY ISSUE IS NOT GOING TO BE RESOLVED BECAUSE OF THE SECLUSION OF MY PARTICULAR VIN WITH RECALL 16V-689. I WILL ATTEMPT TO DOCUMENT THE NEXT OCCURRENCE OF THIS ISSUE TO FURTHER HELP MY CAUSE IN GETTING THIS SAFETY ISSUE WITH MY MOTORCYCLE ADDRESSED.
Corrective Action:
I PREVIOUSLY LEFT A PHONE COMPLAINT #10926258 WITH NHSTA AND UPON FURTHER INVESTIGATION THERE APPEARS TO HAVE BEEN A RECALL FOR MY EXACT PROBLEM (RECALL 16V-689) HOWEVER MY PARTICULAR VIN WAS NOT ASSOCIATED WITH THIS RECALL AFTER CONTACTING BMW MOTORRAD USA AND THUS THEY STATED THAT THERE WAS NOTHING THAT THEY COULD DO OTHER THAN RECOMMEND ME TO PAY TO HAVE IT SERVICED AT A DEALERSHIP. I FEEL THAT FOR A SAFETY CONCERN THAT I THE CONSUMER SHOULD NOT BE FAULTED INTO PAYING FOR A DIAGNOSIS AND REVIEW OF A BRAND NEW MOTORCYCLE. A SUMMORY OF MY ISSUE: MY VEHICLE STALLS AND THE ENGINE DIES WHEN BELOW A CERTAIN RPM THRESHOLD OR WHEN THE CLUTCH IS DEPRESSED WHEN COMING TO A STOP AND IS UNABLE TO START AGAIN FOR SEVERAL MINUTES. THIS HAS HAPPENED 4 SEPARATE TIMES ON MY MOTORCYCLE WITH LESS THAT 1000 MILES ON IT. THE MOST RECENT OCCURRENCE WAS 14NOV16 AT 215PM PST. MY CONCERN IS THAT MY SAFETY ISSUE IS NOT GOING TO BE RESOLVED BECAUSE OF THE SECLUSION OF MY PARTICULAR VIN WITH RECALL 16V-689. I WILL ATTEMPT TO DOCUMENT THE NEXT OCCURRENCE OF THIS ISSUE TO FURTHER HELP MY CAUSE IN GETTING THIS SAFETY ISSUE WITH MY MOTORCYCLE ADDRESSED.
Additional Notes:
I PREVIOUSLY LEFT A PHONE COMPLAINT #10926258 WITH NHSTA AND UPON FURTHER INVESTIGATION THERE APPEARS TO HAVE BEEN A RECALL FOR MY EXACT PROBLEM (RECALL 16V-689) HOWEVER MY PARTICULAR VIN WAS NOT ASSOCIATED WITH THIS RECALL AFTER CONTACTING BMW MOTORRAD USA AND THUS THEY STATED THAT THERE WAS NOTHING THAT THEY COULD DO OTHER THAN RECOMMEND ME TO PAY TO HAVE IT SERVICED AT A DEALERSHIP. I FEEL THAT FOR A SAFETY CONCERN THAT I THE CONSUMER SHOULD NOT BE FAULTED INTO PAYING FOR A DIAGNOSIS AND REVIEW OF A BRAND NEW MOTORCYCLE. A SUMMORY OF MY ISSUE: MY VEHICLE STALLS AND THE ENGINE DIES WHEN BELOW A CERTAIN RPM THRESHOLD OR WHEN THE CLUTCH IS DEPRESSED WHEN COMING TO A STOP AND IS UNABLE TO START AGAIN FOR SEVERAL MINUTES. THIS HAS HAPPENED 4 SEPARATE TIMES ON MY MOTORCYCLE WITH LESS THAT 1000 MILES ON IT. THE MOST RECENT OCCURRENCE WAS 14NOV16 AT 215PM PST. MY CONCERN IS THAT MY SAFETY ISSUE IS NOT GOING TO BE RESOLVED BECAUSE OF THE SECLUSION OF MY PARTICULAR VIN WITH RECALL 16V-689. I WILL ATTEMPT TO DOCUMENT THE NEXT OCCURRENCE OF THIS ISSUE TO FURTHER HELP MY CAUSE IN GETTING THIS SAFETY ISSUE WITH MY MOTORCYCLE ADDRESSED.
Mfg Campaign: 10926289
Recall Date: Nov 15, 2016
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