Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 C 400 X, 2018-2020 G 310 GS, and 2017-2020 G 310 R scooters and motorcycles. The front and rear brake caliper pistons may corrode, possibly causing the piston to stick or drag in the caliper bore.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 14, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2017-2018 BMW G310R and 2018 BMW G310GS motorcycles. Over time, repeated use and loading of the side stand could cause damage to the side stand and the motorcycle's frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jun 15, 2018
Consumer Complaints
6 ComplaintsBmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
2018 BMW G310R. CONSUMER WRITES IN REGARDS TO BRAKE CALIPER SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS TAKING TO A DEALER WHO FAILED TO COMPLETE THE RECALL IN A TIMELY MANNER. *JS
Corrective Action:
2018 BMW G310R. CONSUMER WRITES IN REGARDS TO BRAKE CALIPER SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS TAKING TO A DEALER WHO FAILED TO COMPLETE THE RECALL IN A TIMELY MANNER. *JS
Additional Notes:
2018 BMW G310R. CONSUMER WRITES IN REGARDS TO BRAKE CALIPER SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS TAKING TO A DEALER WHO FAILED TO COMPLETE THE RECALL IN A TIMELY MANNER. *JS
Mfg Campaign: 11349395
Recall Date: Aug 14, 2020
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SPEEDOMETER STOPPED FUNCTIONING WHILE VEHICLE WAS VEHICLE WAS IN MOTION.
Corrective Action:
SPEEDOMETER STOPPED FUNCTIONING WHILE VEHICLE WAS VEHICLE WAS IN MOTION.
Additional Notes:
SPEEDOMETER STOPPED FUNCTIONING WHILE VEHICLE WAS VEHICLE WAS IN MOTION.
Mfg Campaign: 11190019
Recall Date: Mar 19, 2019
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
SPEEDOMETER STOPPED FUNCTIONING WHILE VEHICLE WAS VEHICLE WAS IN MOTION.
Corrective Action:
SPEEDOMETER STOPPED FUNCTIONING WHILE VEHICLE WAS VEHICLE WAS IN MOTION.
Additional Notes:
SPEEDOMETER STOPPED FUNCTIONING WHILE VEHICLE WAS VEHICLE WAS IN MOTION.
Mfg Campaign: 11190019
Recall Date: Mar 19, 2019
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE WAS STATIONARY, PARKED ON LEVEL AND DRY ASPHALT, WAS STARTED AND LEFT RUNNING IN NEUTRAL FOR ABOUT 30 SECONDS. WHILE PARKED AND UNATTENDED, THE VEHICLE MADE A STRANGE SOUND, POSSIBLY INDICATING THE VEHICLE SHIFTED INTO A FORWARD-MOVING GEAR, OR THE KICK STAND FAILED, AND THE VEHICLE THEN FELL OVER, COLLIDING WITH THE GROUND ON LEFT SIDE OF THE VEHICLE.
Corrective Action:
THE VEHICLE WAS STATIONARY, PARKED ON LEVEL AND DRY ASPHALT, WAS STARTED AND LEFT RUNNING IN NEUTRAL FOR ABOUT 30 SECONDS. WHILE PARKED AND UNATTENDED, THE VEHICLE MADE A STRANGE SOUND, POSSIBLY INDICATING THE VEHICLE SHIFTED INTO A FORWARD-MOVING GEAR, OR THE KICK STAND FAILED, AND THE VEHICLE THEN FELL OVER, COLLIDING WITH THE GROUND ON LEFT SIDE OF THE VEHICLE.
Additional Notes:
THE VEHICLE WAS STATIONARY, PARKED ON LEVEL AND DRY ASPHALT, WAS STARTED AND LEFT RUNNING IN NEUTRAL FOR ABOUT 30 SECONDS. WHILE PARKED AND UNATTENDED, THE VEHICLE MADE A STRANGE SOUND, POSSIBLY INDICATING THE VEHICLE SHIFTED INTO A FORWARD-MOVING GEAR, OR THE KICK STAND FAILED, AND THE VEHICLE THEN FELL OVER, COLLIDING WITH THE GROUND ON LEFT SIDE OF THE VEHICLE.
Mfg Campaign: 11181498
Recall Date: Feb 21, 2019
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
TL* THE CONTACT OWNS A 2018 BMW G310R. UPON INSPECTION OF THE MOTORCYCLE, THE CONTACT FOUND THAT THE VEHICLE WAS MISSING THE HAZARD LIGHTS. THE MOTORCYCLE WAS TAKEN TO SAN JOSE BMW MOTORCYCLES (LOCATED AT 1990 W SAN CARLOS ST, SAN JOSE, CA); HOWEVER, THE TECHNICIAN STATED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 800. *TT UPDATED 11/28/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 BMW G310R. UPON INSPECTION OF THE MOTORCYCLE, THE CONTACT FOUND THAT THE VEHICLE WAS MISSING THE HAZARD LIGHTS. THE MOTORCYCLE WAS TAKEN TO SAN JOSE BMW MOTORCYCLES (LOCATED AT 1990 W SAN CARLOS ST, SAN JOSE, CA); HOWEVER, THE TECHNICIAN STATED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 800. *TT UPDATED 11/28/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 BMW G310R. UPON INSPECTION OF THE MOTORCYCLE, THE CONTACT FOUND THAT THE VEHICLE WAS MISSING THE HAZARD LIGHTS. THE MOTORCYCLE WAS TAKEN TO SAN JOSE BMW MOTORCYCLES (LOCATED AT 1990 W SAN CARLOS ST, SAN JOSE, CA); HOWEVER, THE TECHNICIAN STATED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 800. *TT UPDATED 11/28/18*JB
Mfg Campaign: 11131968
Recall Date: Sep 27, 2018
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I AM A NEW BMW MOTORRAD CUSTOMER AS OF 6-9-18. I BOUGHT A BRAND NEW 2018 BMW MOTORCYCLE TO BE USED AS A MEANS OF TRANSPORTATION AND TO TRAVEL ON A RAMP ON THE BACK OF OUR MOTORHOME. I SELECTED THE BMW G310R AND PURCHASED IT. AFTER A WEEK WITH THE MOTORCYCLE AND ABOUT 50 MILES ON IT THERE BECAME AN ISSUE WHERE THE MOTORCYCLE WOULD NOT DROP BELOW 3,500-4,000 RPM'S. IN OR OUT OF GEAR IT WOULD NOT DROP BELOW THAT LEVEL. I RELUCTANTLY RODE IT FOR ABOUT ANOTHER 50 MILES TO SEE IF IT WOULD SETTLE IN AND IT DID NOT. I READ FORUMS ONLINE AND THERE WERE MANY ACCOUNTS OF THAT MODEL HAVING A PROBLEM WITH THE THREAD LOCK ON THE IDLE ADJUSTMENT BACKING OUT. I HAD THE MOTORCYCLE DELIVERED TO AN AUTHORIZED BMW DEALER FOR REPAIR. AFTER BEING STRUNG ALONG FOR ABOUT 10 DAYS AND AFTER MULTIPLE CALLS TO FIND OUT WHAT THE ISSUE WAS, I WAS TOLD THEY BELIEVED THE THROTTLE BODY WAS BAD AND AFTER CHECKING WITH BMW CORPORATE THERE WERE NO REPLACEMENTS MANUFACTURED YET. AFTER A MONTH OF WAITING FOR THE PART TO BE MADE, MY MOTORCYCLE WAS RETURNED IN MID JULY, BUT, I WAS TOLD IT WOULD NEED TO COME BACK IN THE FIRST WEEK OF AUGUST FOR A RECALL OF A DEFECTIVE KICKSTAND THAT WOULD NEED A PLATE ADDED TO GIVE STABILITY. THEN ON 7-30 ABOUT TWO WEEKS AFTER HAVING IT BACK, I WAS CALLED BY BMW AND WAS TOLD THAT BMW NEEDED TO BUY BACK MY MOTORCYCLE BECAUSE THE FRAME WAS FRACTURED AND IT COULD NOT BE REPAIRED. TO BE HONEST, I WAS HORRIFIED AND ANGERED THAT THIS WAS NOT DISCLOSED TO ME AND I HAD BEEN RIDING A MOTORCYCLE FOR APPROXIMATELY 100 MILES WITHOUT KNOWING THE FRAME WAS BROKEN. THAT IS NOT A DECISION ANYONE SHOULD HAVE MADE FOR ME. I SHOULD HAVE BEEN TOLD IMMEDIATELY THAT THIS MOTORCYCLE IS POTENTIALLY UNSAFE, AND THIS DEALER AND BMW MOTORRAD ELECTED TO NOT SAY ANYTHING FOR WEEKS EVEN THOUGH BOTH PARTIES KNEW, AS BMW CORPORATE WAS INVOLVED IN THE REPAIR OF MY MOTORCYCLE FOR WEEKS.
Corrective Action:
I AM A NEW BMW MOTORRAD CUSTOMER AS OF 6-9-18. I BOUGHT A BRAND NEW 2018 BMW MOTORCYCLE TO BE USED AS A MEANS OF TRANSPORTATION AND TO TRAVEL ON A RAMP ON THE BACK OF OUR MOTORHOME. I SELECTED THE BMW G310R AND PURCHASED IT. AFTER A WEEK WITH THE MOTORCYCLE AND ABOUT 50 MILES ON IT THERE BECAME AN ISSUE WHERE THE MOTORCYCLE WOULD NOT DROP BELOW 3,500-4,000 RPM'S. IN OR OUT OF GEAR IT WOULD NOT DROP BELOW THAT LEVEL. I RELUCTANTLY RODE IT FOR ABOUT ANOTHER 50 MILES TO SEE IF IT WOULD SETTLE IN AND IT DID NOT. I READ FORUMS ONLINE AND THERE WERE MANY ACCOUNTS OF THAT MODEL HAVING A PROBLEM WITH THE THREAD LOCK ON THE IDLE ADJUSTMENT BACKING OUT. I HAD THE MOTORCYCLE DELIVERED TO AN AUTHORIZED BMW DEALER FOR REPAIR. AFTER BEING STRUNG ALONG FOR ABOUT 10 DAYS AND AFTER MULTIPLE CALLS TO FIND OUT WHAT THE ISSUE WAS, I WAS TOLD THEY BELIEVED THE THROTTLE BODY WAS BAD AND AFTER CHECKING WITH BMW CORPORATE THERE WERE NO REPLACEMENTS MANUFACTURED YET. AFTER A MONTH OF WAITING FOR THE PART TO BE MADE, MY MOTORCYCLE WAS RETURNED IN MID JULY, BUT, I WAS TOLD IT WOULD NEED TO COME BACK IN THE FIRST WEEK OF AUGUST FOR A RECALL OF A DEFECTIVE KICKSTAND THAT WOULD NEED A PLATE ADDED TO GIVE STABILITY. THEN ON 7-30 ABOUT TWO WEEKS AFTER HAVING IT BACK, I WAS CALLED BY BMW AND WAS TOLD THAT BMW NEEDED TO BUY BACK MY MOTORCYCLE BECAUSE THE FRAME WAS FRACTURED AND IT COULD NOT BE REPAIRED. TO BE HONEST, I WAS HORRIFIED AND ANGERED THAT THIS WAS NOT DISCLOSED TO ME AND I HAD BEEN RIDING A MOTORCYCLE FOR APPROXIMATELY 100 MILES WITHOUT KNOWING THE FRAME WAS BROKEN. THAT IS NOT A DECISION ANYONE SHOULD HAVE MADE FOR ME. I SHOULD HAVE BEEN TOLD IMMEDIATELY THAT THIS MOTORCYCLE IS POTENTIALLY UNSAFE, AND THIS DEALER AND BMW MOTORRAD ELECTED TO NOT SAY ANYTHING FOR WEEKS EVEN THOUGH BOTH PARTIES KNEW, AS BMW CORPORATE WAS INVOLVED IN THE REPAIR OF MY MOTORCYCLE FOR WEEKS.
Additional Notes:
I AM A NEW BMW MOTORRAD CUSTOMER AS OF 6-9-18. I BOUGHT A BRAND NEW 2018 BMW MOTORCYCLE TO BE USED AS A MEANS OF TRANSPORTATION AND TO TRAVEL ON A RAMP ON THE BACK OF OUR MOTORHOME. I SELECTED THE BMW G310R AND PURCHASED IT. AFTER A WEEK WITH THE MOTORCYCLE AND ABOUT 50 MILES ON IT THERE BECAME AN ISSUE WHERE THE MOTORCYCLE WOULD NOT DROP BELOW 3,500-4,000 RPM'S. IN OR OUT OF GEAR IT WOULD NOT DROP BELOW THAT LEVEL. I RELUCTANTLY RODE IT FOR ABOUT ANOTHER 50 MILES TO SEE IF IT WOULD SETTLE IN AND IT DID NOT. I READ FORUMS ONLINE AND THERE WERE MANY ACCOUNTS OF THAT MODEL HAVING A PROBLEM WITH THE THREAD LOCK ON THE IDLE ADJUSTMENT BACKING OUT. I HAD THE MOTORCYCLE DELIVERED TO AN AUTHORIZED BMW DEALER FOR REPAIR. AFTER BEING STRUNG ALONG FOR ABOUT 10 DAYS AND AFTER MULTIPLE CALLS TO FIND OUT WHAT THE ISSUE WAS, I WAS TOLD THEY BELIEVED THE THROTTLE BODY WAS BAD AND AFTER CHECKING WITH BMW CORPORATE THERE WERE NO REPLACEMENTS MANUFACTURED YET. AFTER A MONTH OF WAITING FOR THE PART TO BE MADE, MY MOTORCYCLE WAS RETURNED IN MID JULY, BUT, I WAS TOLD IT WOULD NEED TO COME BACK IN THE FIRST WEEK OF AUGUST FOR A RECALL OF A DEFECTIVE KICKSTAND THAT WOULD NEED A PLATE ADDED TO GIVE STABILITY. THEN ON 7-30 ABOUT TWO WEEKS AFTER HAVING IT BACK, I WAS CALLED BY BMW AND WAS TOLD THAT BMW NEEDED TO BUY BACK MY MOTORCYCLE BECAUSE THE FRAME WAS FRACTURED AND IT COULD NOT BE REPAIRED. TO BE HONEST, I WAS HORRIFIED AND ANGERED THAT THIS WAS NOT DISCLOSED TO ME AND I HAD BEEN RIDING A MOTORCYCLE FOR APPROXIMATELY 100 MILES WITHOUT KNOWING THE FRAME WAS BROKEN. THAT IS NOT A DECISION ANYONE SHOULD HAVE MADE FOR ME. I SHOULD HAVE BEEN TOLD IMMEDIATELY THAT THIS MOTORCYCLE IS POTENTIALLY UNSAFE, AND THIS DEALER AND BMW MOTORRAD ELECTED TO NOT SAY ANYTHING FOR WEEKS EVEN THOUGH BOTH PARTIES KNEW, AS BMW CORPORATE WAS INVOLVED IN THE REPAIR OF MY MOTORCYCLE FOR WEEKS.
Mfg Campaign: 11129452
Recall Date: Sep 14, 2018
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