Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 C400X scooters. Water may collect in the throttle cable, which can freeze in cold temperatures, resulting in a stuck throttle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 13, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 C 400 X, 2018-2020 G 310 GS, and 2017-2020 G 310 R scooters and motorcycles. The front and rear brake caliper pistons may corrode, possibly causing the piston to stick or drag in the caliper bore.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 14, 2019
Consumer Complaints
2 ComplaintsBmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
SCOOTER PURCHASED ON MAY 28, 2019 AND SERVICED ON AUGUST 27, 2019 DEALERSHIP INFORMED SON THAT THERE WAS A RECALL ON BRAKE CALIPERS AND NO REMEDY. RECALL NOTICE WAS RECEIVED ON OCTOBER 18, 2019. SCOOTER HAS NOT BEEN DRIVEN SINCE END OF AUGUST 2019. A REMEDY FOR THE BRAKE CALIPER IS SUPPOSEDLY NOW AVAILABLE AND NOW ANOTHER RECALL HAS BEEN RECEIVED FOR THE THROTTLE. MY SON CONTINUES TO PAY ON THE LOAN AND HAS ONLY HAD LESS THAN THREE MONTHS OF USAGE ON A BRAND NEW SCOOTER. BOTH OF THESE PROBLEMS ARE SERIOUS THREATS TO LIFE AND COULD CAUSE SERIOUS HARM TO THE BODY. THE BRAKES MAKE A LOUD NOISE WHEN OPERATING THE SCOOTER WHICH IS WHY IT HAS BEEN SHUT DOWN.
Corrective Action:
SCOOTER PURCHASED ON MAY 28, 2019 AND SERVICED ON AUGUST 27, 2019 DEALERSHIP INFORMED SON THAT THERE WAS A RECALL ON BRAKE CALIPERS AND NO REMEDY. RECALL NOTICE WAS RECEIVED ON OCTOBER 18, 2019. SCOOTER HAS NOT BEEN DRIVEN SINCE END OF AUGUST 2019. A REMEDY FOR THE BRAKE CALIPER IS SUPPOSEDLY NOW AVAILABLE AND NOW ANOTHER RECALL HAS BEEN RECEIVED FOR THE THROTTLE. MY SON CONTINUES TO PAY ON THE LOAN AND HAS ONLY HAD LESS THAN THREE MONTHS OF USAGE ON A BRAND NEW SCOOTER. BOTH OF THESE PROBLEMS ARE SERIOUS THREATS TO LIFE AND COULD CAUSE SERIOUS HARM TO THE BODY. THE BRAKES MAKE A LOUD NOISE WHEN OPERATING THE SCOOTER WHICH IS WHY IT HAS BEEN SHUT DOWN.
Additional Notes:
SCOOTER PURCHASED ON MAY 28, 2019 AND SERVICED ON AUGUST 27, 2019 DEALERSHIP INFORMED SON THAT THERE WAS A RECALL ON BRAKE CALIPERS AND NO REMEDY. RECALL NOTICE WAS RECEIVED ON OCTOBER 18, 2019. SCOOTER HAS NOT BEEN DRIVEN SINCE END OF AUGUST 2019. A REMEDY FOR THE BRAKE CALIPER IS SUPPOSEDLY NOW AVAILABLE AND NOW ANOTHER RECALL HAS BEEN RECEIVED FOR THE THROTTLE. MY SON CONTINUES TO PAY ON THE LOAN AND HAS ONLY HAD LESS THAN THREE MONTHS OF USAGE ON A BRAND NEW SCOOTER. BOTH OF THESE PROBLEMS ARE SERIOUS THREATS TO LIFE AND COULD CAUSE SERIOUS HARM TO THE BODY. THE BRAKES MAKE A LOUD NOISE WHEN OPERATING THE SCOOTER WHICH IS WHY IT HAS BEEN SHUT DOWN.
Mfg Campaign: 11321865
Recall Date: Apr 21, 2020
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
SCOOTER PURCHASED ON MAY 28, 2019 AND SERVICED ON AUGUST 27, 2019 DEALERSHIP INFORMED SON THAT THERE WAS A RECALL ON BRAKE CALIPERS AND NO REMEDY. RECALL NOTICE WAS RECEIVED ON OCTOBER 18, 2019. SCOOTER HAS NOT BEEN DRIVEN SINCE END OF AUGUST 2019. A REMEDY FOR THE BRAKE CALIPER IS SUPPOSEDLY NOW AVAILABLE AND NOW ANOTHER RECALL HAS BEEN RECEIVED FOR THE THROTTLE. MY SON CONTINUES TO PAY ON THE LOAN AND HAS ONLY HAD LESS THAN THREE MONTHS OF USAGE ON A BRAND NEW SCOOTER. BOTH OF THESE PROBLEMS ARE SERIOUS THREATS TO LIFE AND COULD CAUSE SERIOUS HARM TO THE BODY. THE BRAKES MAKE A LOUD NOISE WHEN OPERATING THE SCOOTER WHICH IS WHY IT HAS BEEN SHUT DOWN.
Corrective Action:
SCOOTER PURCHASED ON MAY 28, 2019 AND SERVICED ON AUGUST 27, 2019 DEALERSHIP INFORMED SON THAT THERE WAS A RECALL ON BRAKE CALIPERS AND NO REMEDY. RECALL NOTICE WAS RECEIVED ON OCTOBER 18, 2019. SCOOTER HAS NOT BEEN DRIVEN SINCE END OF AUGUST 2019. A REMEDY FOR THE BRAKE CALIPER IS SUPPOSEDLY NOW AVAILABLE AND NOW ANOTHER RECALL HAS BEEN RECEIVED FOR THE THROTTLE. MY SON CONTINUES TO PAY ON THE LOAN AND HAS ONLY HAD LESS THAN THREE MONTHS OF USAGE ON A BRAND NEW SCOOTER. BOTH OF THESE PROBLEMS ARE SERIOUS THREATS TO LIFE AND COULD CAUSE SERIOUS HARM TO THE BODY. THE BRAKES MAKE A LOUD NOISE WHEN OPERATING THE SCOOTER WHICH IS WHY IT HAS BEEN SHUT DOWN.
Additional Notes:
SCOOTER PURCHASED ON MAY 28, 2019 AND SERVICED ON AUGUST 27, 2019 DEALERSHIP INFORMED SON THAT THERE WAS A RECALL ON BRAKE CALIPERS AND NO REMEDY. RECALL NOTICE WAS RECEIVED ON OCTOBER 18, 2019. SCOOTER HAS NOT BEEN DRIVEN SINCE END OF AUGUST 2019. A REMEDY FOR THE BRAKE CALIPER IS SUPPOSEDLY NOW AVAILABLE AND NOW ANOTHER RECALL HAS BEEN RECEIVED FOR THE THROTTLE. MY SON CONTINUES TO PAY ON THE LOAN AND HAS ONLY HAD LESS THAN THREE MONTHS OF USAGE ON A BRAND NEW SCOOTER. BOTH OF THESE PROBLEMS ARE SERIOUS THREATS TO LIFE AND COULD CAUSE SERIOUS HARM TO THE BODY. THE BRAKES MAKE A LOUD NOISE WHEN OPERATING THE SCOOTER WHICH IS WHY IT HAS BEEN SHUT DOWN.
Mfg Campaign: 11321865
Recall Date: Apr 21, 2020
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