Complaints & Recalls
Consumer Complaints
7 ComplaintsBmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Service Bulletin SI B11 09 17 Same issue with my car, 2017 BMW 750i xDrive. Drivetrain malfunction issues identical to SB noted. My car has a manufactured date 07/2016, one month after SB dates covered, yet same part numbers are used in this month as well. Not fair that other vehicle owners with same part numbers get this covered, as I have to pay over $3k for repair, to then wait IF a SB gets releases, then have to chase BMW file a RP claim. Wastegate issues across all G11 models!
Corrective Action:
Service Bulletin SI B11 09 17 Same issue with my car, 2017 BMW 750i xDrive. Drivetrain malfunction issues identical to SB noted. My car has a manufactured date 07/2016, one month after SB dates covered, yet same part numbers are used in this month as well. Not fair that other vehicle owners with same part numbers get this covered, as I have to pay over $3k for repair, to then wait IF a SB gets releases, then have to chase BMW file a RP claim. Wastegate issues across all G11 models!
Additional Notes:
Service Bulletin SI B11 09 17 Same issue with my car, 2017 BMW 750i xDrive. Drivetrain malfunction issues identical to SB noted. My car has a manufactured date 07/2016, one month after SB dates covered, yet same part numbers are used in this month as well. Not fair that other vehicle owners with same part numbers get this covered, as I have to pay over $3k for repair, to then wait IF a SB gets releases, then have to chase BMW file a RP claim. Wastegate issues across all G11 models!
Mfg Campaign: 11663003
Recall Date: May 25, 2025
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The chasis function is limited on this vehicle due to failed right rear air suspension. Leaking right rear strut, and failed air compressor. Additionally, as a result my car needs an alignment. There was a service bulletin in regards to this exact issue in which BMW offered an extended warranty to repair vehicles free of charge up to 8 years/80,000 miles (MC-10215743-9999.pdf) My vehicle is currently at 92,000 miles but within 8 years. I never received the notification. If I would have I could of had the vehicle inspected and fixed within the extended warranty time frame. I'm being told that BMW will not cover the cost because my vehicle is outside of the timeframe they agreed upon in the settlement. The cost is $ 8600.00. This incident is the second issue I've faced. I purchased the vehicle certified from a BMW dealership. The initial problem I faced was with a failing braking system that was fixed through warranty after multiple trips to the dealership. I was at risk of the vehicle not stopping which could have resulted in a terrible accident. Now with this second issue I'm again at risk for my safety. BMW should be held accountable for producing vehicles with such safety concerns and at minimum be responsible for the cost to repair these issues.
Corrective Action:
The chasis function is limited on this vehicle due to failed right rear air suspension. Leaking right rear strut, and failed air compressor. Additionally, as a result my car needs an alignment. There was a service bulletin in regards to this exact issue in which BMW offered an extended warranty to repair vehicles free of charge up to 8 years/80,000 miles (MC-10215743-9999.pdf) My vehicle is currently at 92,000 miles but within 8 years. I never received the notification. If I would have I could of had the vehicle inspected and fixed within the extended warranty time frame. I'm being told that BMW will not cover the cost because my vehicle is outside of the timeframe they agreed upon in the settlement. The cost is $ 8600.00. This incident is the second issue I've faced. I purchased the vehicle certified from a BMW dealership. The initial problem I faced was with a failing braking system that was fixed through warranty after multiple trips to the dealership. I was at risk of the vehicle not stopping which could have resulted in a terrible accident. Now with this second issue I'm again at risk for my safety. BMW should be held accountable for producing vehicles with such safety concerns and at minimum be responsible for the cost to repair these issues.
Additional Notes:
The chasis function is limited on this vehicle due to failed right rear air suspension. Leaking right rear strut, and failed air compressor. Additionally, as a result my car needs an alignment. There was a service bulletin in regards to this exact issue in which BMW offered an extended warranty to repair vehicles free of charge up to 8 years/80,000 miles (MC-10215743-9999.pdf) My vehicle is currently at 92,000 miles but within 8 years. I never received the notification. If I would have I could of had the vehicle inspected and fixed within the extended warranty time frame. I'm being told that BMW will not cover the cost because my vehicle is outside of the timeframe they agreed upon in the settlement. The cost is $ 8600.00. This incident is the second issue I've faced. I purchased the vehicle certified from a BMW dealership. The initial problem I faced was with a failing braking system that was fixed through warranty after multiple trips to the dealership. I was at risk of the vehicle not stopping which could have resulted in a terrible accident. Now with this second issue I'm again at risk for my safety. BMW should be held accountable for producing vehicles with such safety concerns and at minimum be responsible for the cost to repair these issues.
Mfg Campaign: 11563136
Recall Date: Jan 2, 2024
Bmw Of North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
The chasis function is limited on this vehicle due to failed right rear air suspension. Leaking right rear strut, and failed air compressor. Additionally, as a result my car needs an alignment. There was a service bulletin in regards to this exact issue in which BMW offered an extended warranty to repair vehicles free of charge up to 8 years/80,000 miles (MC-10215743-9999.pdf) My vehicle is currently at 92,000 miles but within 8 years. I never received the notification. If I would have I could of had the vehicle inspected and fixed within the extended warranty time frame. I'm being told that BMW will not cover the cost because my vehicle is outside of the timeframe they agreed upon in the settlement. The cost is $ 8600.00. This incident is the second issue I've faced. I purchased the vehicle certified from a BMW dealership. The initial problem I faced was with a failing braking system that was fixed through warranty after multiple trips to the dealership. I was at risk of the vehicle not stopping which could have resulted in a terrible accident. Now with this second issue I'm again at risk for my safety. BMW should be held accountable for producing vehicles with such safety concerns and at minimum be responsible for the cost to repair these issues.
Corrective Action:
The chasis function is limited on this vehicle due to failed right rear air suspension. Leaking right rear strut, and failed air compressor. Additionally, as a result my car needs an alignment. There was a service bulletin in regards to this exact issue in which BMW offered an extended warranty to repair vehicles free of charge up to 8 years/80,000 miles (MC-10215743-9999.pdf) My vehicle is currently at 92,000 miles but within 8 years. I never received the notification. If I would have I could of had the vehicle inspected and fixed within the extended warranty time frame. I'm being told that BMW will not cover the cost because my vehicle is outside of the timeframe they agreed upon in the settlement. The cost is $ 8600.00. This incident is the second issue I've faced. I purchased the vehicle certified from a BMW dealership. The initial problem I faced was with a failing braking system that was fixed through warranty after multiple trips to the dealership. I was at risk of the vehicle not stopping which could have resulted in a terrible accident. Now with this second issue I'm again at risk for my safety. BMW should be held accountable for producing vehicles with such safety concerns and at minimum be responsible for the cost to repair these issues.
Additional Notes:
The chasis function is limited on this vehicle due to failed right rear air suspension. Leaking right rear strut, and failed air compressor. Additionally, as a result my car needs an alignment. There was a service bulletin in regards to this exact issue in which BMW offered an extended warranty to repair vehicles free of charge up to 8 years/80,000 miles (MC-10215743-9999.pdf) My vehicle is currently at 92,000 miles but within 8 years. I never received the notification. If I would have I could of had the vehicle inspected and fixed within the extended warranty time frame. I'm being told that BMW will not cover the cost because my vehicle is outside of the timeframe they agreed upon in the settlement. The cost is $ 8600.00. This incident is the second issue I've faced. I purchased the vehicle certified from a BMW dealership. The initial problem I faced was with a failing braking system that was fixed through warranty after multiple trips to the dealership. I was at risk of the vehicle not stopping which could have resulted in a terrible accident. Now with this second issue I'm again at risk for my safety. BMW should be held accountable for producing vehicles with such safety concerns and at minimum be responsible for the cost to repair these issues.
Mfg Campaign: 11563136
Recall Date: Jan 2, 2024
Bmw Of North America, Llc
Defect Description:
WHEELS
Potential Consequences:
The chasis function is limited on this vehicle due to failed right rear air suspension. Leaking right rear strut, and failed air compressor. Additionally, as a result my car needs an alignment. There was a service bulletin in regards to this exact issue in which BMW offered an extended warranty to repair vehicles free of charge up to 8 years/80,000 miles (MC-10215743-9999.pdf) My vehicle is currently at 92,000 miles but within 8 years. I never received the notification. If I would have I could of had the vehicle inspected and fixed within the extended warranty time frame. I'm being told that BMW will not cover the cost because my vehicle is outside of the timeframe they agreed upon in the settlement. The cost is $ 8600.00. This incident is the second issue I've faced. I purchased the vehicle certified from a BMW dealership. The initial problem I faced was with a failing braking system that was fixed through warranty after multiple trips to the dealership. I was at risk of the vehicle not stopping which could have resulted in a terrible accident. Now with this second issue I'm again at risk for my safety. BMW should be held accountable for producing vehicles with such safety concerns and at minimum be responsible for the cost to repair these issues.
Corrective Action:
The chasis function is limited on this vehicle due to failed right rear air suspension. Leaking right rear strut, and failed air compressor. Additionally, as a result my car needs an alignment. There was a service bulletin in regards to this exact issue in which BMW offered an extended warranty to repair vehicles free of charge up to 8 years/80,000 miles (MC-10215743-9999.pdf) My vehicle is currently at 92,000 miles but within 8 years. I never received the notification. If I would have I could of had the vehicle inspected and fixed within the extended warranty time frame. I'm being told that BMW will not cover the cost because my vehicle is outside of the timeframe they agreed upon in the settlement. The cost is $ 8600.00. This incident is the second issue I've faced. I purchased the vehicle certified from a BMW dealership. The initial problem I faced was with a failing braking system that was fixed through warranty after multiple trips to the dealership. I was at risk of the vehicle not stopping which could have resulted in a terrible accident. Now with this second issue I'm again at risk for my safety. BMW should be held accountable for producing vehicles with such safety concerns and at minimum be responsible for the cost to repair these issues.
Additional Notes:
The chasis function is limited on this vehicle due to failed right rear air suspension. Leaking right rear strut, and failed air compressor. Additionally, as a result my car needs an alignment. There was a service bulletin in regards to this exact issue in which BMW offered an extended warranty to repair vehicles free of charge up to 8 years/80,000 miles (MC-10215743-9999.pdf) My vehicle is currently at 92,000 miles but within 8 years. I never received the notification. If I would have I could of had the vehicle inspected and fixed within the extended warranty time frame. I'm being told that BMW will not cover the cost because my vehicle is outside of the timeframe they agreed upon in the settlement. The cost is $ 8600.00. This incident is the second issue I've faced. I purchased the vehicle certified from a BMW dealership. The initial problem I faced was with a failing braking system that was fixed through warranty after multiple trips to the dealership. I was at risk of the vehicle not stopping which could have resulted in a terrible accident. Now with this second issue I'm again at risk for my safety. BMW should be held accountable for producing vehicles with such safety concerns and at minimum be responsible for the cost to repair these issues.
Mfg Campaign: 11563136
Recall Date: Jan 2, 2024
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Front Driveshaft between transfer case and front differential, is available upon request. The driveshaft broke at the universal joint, once it broke it damaged the upper and lower oil pan making a hole the size of a softball, as it kept rotating broke transmission casing also draining oil from transmission and engine components. It caused the tires to get soaked in oil and slip and spin out. Luckily no cars or objects were near me at the time, if there were this would have been a big safety concern to the driver and passenger of the car. No warnings were given by this component before it failed, 5 seconds after failure the low oil pressure warning came on, this was after the vehicle spun out. The has been inspected by an independent service center and will be inspected by the insurance company.
Corrective Action:
Front Driveshaft between transfer case and front differential, is available upon request. The driveshaft broke at the universal joint, once it broke it damaged the upper and lower oil pan making a hole the size of a softball, as it kept rotating broke transmission casing also draining oil from transmission and engine components. It caused the tires to get soaked in oil and slip and spin out. Luckily no cars or objects were near me at the time, if there were this would have been a big safety concern to the driver and passenger of the car. No warnings were given by this component before it failed, 5 seconds after failure the low oil pressure warning came on, this was after the vehicle spun out. The has been inspected by an independent service center and will be inspected by the insurance company.
Additional Notes:
Front Driveshaft between transfer case and front differential, is available upon request. The driveshaft broke at the universal joint, once it broke it damaged the upper and lower oil pan making a hole the size of a softball, as it kept rotating broke transmission casing also draining oil from transmission and engine components. It caused the tires to get soaked in oil and slip and spin out. Luckily no cars or objects were near me at the time, if there were this would have been a big safety concern to the driver and passenger of the car. No warnings were given by this component before it failed, 5 seconds after failure the low oil pressure warning came on, this was after the vehicle spun out. The has been inspected by an independent service center and will be inspected by the insurance company.
Mfg Campaign: 11471469
Recall Date: Jun 28, 2022
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON 4/10/2021 AROUND 10:45 AM I WAS ON EAST INDEPNDANCE BLVD AT A RED LIGHT. AS I PROCEEDED TO DRIVE MY FRONT PANORAMIC SUNROOF BLEW OUT. AS A RETIRED NAVY VET I THOUGHT I WAS GETTING SHOT AT AND SLOWED THE CAR DOWN MAINTAIN COURSE AND REALIZED THE AIR RUSSHING FROM MY SUNROOF. ON THIS DAY I ALREADY HAD A SCHEDULED MAINTAINCE AT THE BMW DEALSERSHIP. I PROCEEDED TO PULL IN AND THE NOTICE I WAS REALLY FRANTICALLY ALERT SHOWED THEM THE SUNROOF AND EXPLAINED. THEY CAN'T FIGURE OUT HOW THAT OCCURED. THE VEHICLE IS A 2017 BMW XI DRIVE WITH ONLY 22000 MILES ROUGHLY AND I ONLY HAD THE VEHICLE SINCE AUGUST 2020. I'M HOPING BMY PAYS FOR THIS AND NOT HIT MY INSURANCE. I COULD OF CAUSED SOME SERIOUS INJURIES IF I WASN'T FOCUSED DUE TO MY MILITARY TRAINING. I FAILED TO TAKE PICTURES OF THE GLASS. THE VEHICLE IS CURRENTLY AT 6550 E INDEPENDENCE BLVD CHARLOTTE N.C HENDRICK BMW
Corrective Action:
ON 4/10/2021 AROUND 10:45 AM I WAS ON EAST INDEPNDANCE BLVD AT A RED LIGHT. AS I PROCEEDED TO DRIVE MY FRONT PANORAMIC SUNROOF BLEW OUT. AS A RETIRED NAVY VET I THOUGHT I WAS GETTING SHOT AT AND SLOWED THE CAR DOWN MAINTAIN COURSE AND REALIZED THE AIR RUSSHING FROM MY SUNROOF. ON THIS DAY I ALREADY HAD A SCHEDULED MAINTAINCE AT THE BMW DEALSERSHIP. I PROCEEDED TO PULL IN AND THE NOTICE I WAS REALLY FRANTICALLY ALERT SHOWED THEM THE SUNROOF AND EXPLAINED. THEY CAN'T FIGURE OUT HOW THAT OCCURED. THE VEHICLE IS A 2017 BMW XI DRIVE WITH ONLY 22000 MILES ROUGHLY AND I ONLY HAD THE VEHICLE SINCE AUGUST 2020. I'M HOPING BMY PAYS FOR THIS AND NOT HIT MY INSURANCE. I COULD OF CAUSED SOME SERIOUS INJURIES IF I WASN'T FOCUSED DUE TO MY MILITARY TRAINING. I FAILED TO TAKE PICTURES OF THE GLASS. THE VEHICLE IS CURRENTLY AT 6550 E INDEPENDENCE BLVD CHARLOTTE N.C HENDRICK BMW
Additional Notes:
ON 4/10/2021 AROUND 10:45 AM I WAS ON EAST INDEPNDANCE BLVD AT A RED LIGHT. AS I PROCEEDED TO DRIVE MY FRONT PANORAMIC SUNROOF BLEW OUT. AS A RETIRED NAVY VET I THOUGHT I WAS GETTING SHOT AT AND SLOWED THE CAR DOWN MAINTAIN COURSE AND REALIZED THE AIR RUSSHING FROM MY SUNROOF. ON THIS DAY I ALREADY HAD A SCHEDULED MAINTAINCE AT THE BMW DEALSERSHIP. I PROCEEDED TO PULL IN AND THE NOTICE I WAS REALLY FRANTICALLY ALERT SHOWED THEM THE SUNROOF AND EXPLAINED. THEY CAN'T FIGURE OUT HOW THAT OCCURED. THE VEHICLE IS A 2017 BMW XI DRIVE WITH ONLY 22000 MILES ROUGHLY AND I ONLY HAD THE VEHICLE SINCE AUGUST 2020. I'M HOPING BMY PAYS FOR THIS AND NOT HIT MY INSURANCE. I COULD OF CAUSED SOME SERIOUS INJURIES IF I WASN'T FOCUSED DUE TO MY MILITARY TRAINING. I FAILED TO TAKE PICTURES OF THE GLASS. THE VEHICLE IS CURRENTLY AT 6550 E INDEPENDENCE BLVD CHARLOTTE N.C HENDRICK BMW
Mfg Campaign: 11407458
Recall Date: Apr 11, 2021
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON 4/10/2021 AROUND 10:45 AM I WAS ON EAST INDEPNDANCE BLVD AT A RED LIGHT. AS I PROCEEDED TO DRIVE MY FRONT PANORAMIC SUNROOF BLEW OUT. AS A RETIRED NAVY VET I THOUGHT I WAS GETTING SHOT AT AND SLOWED THE CAR DOWN MAINTAIN COURSE AND REALIZED THE AIR RUSSHING FROM MY SUNROOF. ON THIS DAY I ALREADY HAD A SCHEDULED MAINTAINCE AT THE BMW DEALSERSHIP. I PROCEEDED TO PULL IN AND THE NOTICE I WAS REALLY FRANTICALLY ALERT SHOWED THEM THE SUNROOF AND EXPLAINED. THEY CAN'T FIGURE OUT HOW THAT OCCURED. THE VEHICLE IS A 2017 BMW XI DRIVE WITH ONLY 22000 MILES ROUGHLY AND I ONLY HAD THE VEHICLE SINCE AUGUST 2020. I'M HOPING BMY PAYS FOR THIS AND NOT HIT MY INSURANCE. I COULD OF CAUSED SOME SERIOUS INJURIES IF I WASN'T FOCUSED DUE TO MY MILITARY TRAINING. I FAILED TO TAKE PICTURES OF THE GLASS. THE VEHICLE IS CURRENTLY AT 6550 E INDEPENDENCE BLVD CHARLOTTE N.C HENDRICK BMW
Corrective Action:
ON 4/10/2021 AROUND 10:45 AM I WAS ON EAST INDEPNDANCE BLVD AT A RED LIGHT. AS I PROCEEDED TO DRIVE MY FRONT PANORAMIC SUNROOF BLEW OUT. AS A RETIRED NAVY VET I THOUGHT I WAS GETTING SHOT AT AND SLOWED THE CAR DOWN MAINTAIN COURSE AND REALIZED THE AIR RUSSHING FROM MY SUNROOF. ON THIS DAY I ALREADY HAD A SCHEDULED MAINTAINCE AT THE BMW DEALSERSHIP. I PROCEEDED TO PULL IN AND THE NOTICE I WAS REALLY FRANTICALLY ALERT SHOWED THEM THE SUNROOF AND EXPLAINED. THEY CAN'T FIGURE OUT HOW THAT OCCURED. THE VEHICLE IS A 2017 BMW XI DRIVE WITH ONLY 22000 MILES ROUGHLY AND I ONLY HAD THE VEHICLE SINCE AUGUST 2020. I'M HOPING BMY PAYS FOR THIS AND NOT HIT MY INSURANCE. I COULD OF CAUSED SOME SERIOUS INJURIES IF I WASN'T FOCUSED DUE TO MY MILITARY TRAINING. I FAILED TO TAKE PICTURES OF THE GLASS. THE VEHICLE IS CURRENTLY AT 6550 E INDEPENDENCE BLVD CHARLOTTE N.C HENDRICK BMW
Additional Notes:
ON 4/10/2021 AROUND 10:45 AM I WAS ON EAST INDEPNDANCE BLVD AT A RED LIGHT. AS I PROCEEDED TO DRIVE MY FRONT PANORAMIC SUNROOF BLEW OUT. AS A RETIRED NAVY VET I THOUGHT I WAS GETTING SHOT AT AND SLOWED THE CAR DOWN MAINTAIN COURSE AND REALIZED THE AIR RUSSHING FROM MY SUNROOF. ON THIS DAY I ALREADY HAD A SCHEDULED MAINTAINCE AT THE BMW DEALSERSHIP. I PROCEEDED TO PULL IN AND THE NOTICE I WAS REALLY FRANTICALLY ALERT SHOWED THEM THE SUNROOF AND EXPLAINED. THEY CAN'T FIGURE OUT HOW THAT OCCURED. THE VEHICLE IS A 2017 BMW XI DRIVE WITH ONLY 22000 MILES ROUGHLY AND I ONLY HAD THE VEHICLE SINCE AUGUST 2020. I'M HOPING BMY PAYS FOR THIS AND NOT HIT MY INSURANCE. I COULD OF CAUSED SOME SERIOUS INJURIES IF I WASN'T FOCUSED DUE TO MY MILITARY TRAINING. I FAILED TO TAKE PICTURES OF THE GLASS. THE VEHICLE IS CURRENTLY AT 6550 E INDEPENDENCE BLVD CHARLOTTE N.C HENDRICK BMW
Mfg Campaign: 11407458
Recall Date: Apr 11, 2021
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