Complaints & Recalls
Consumer Complaints
8 ComplaintsBmw Of North America, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2016 BMW 750i. The contact stated that while driving at an undisclosed speed, the message "Active Protection Restricted" was displayed. Additionally, a message advising to drive the vehicle slowly and carefully was displayed. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the passenger's side front seat belt was faulty. The dealer recommended the seat belt replacement. The dealer informed the contact that the repair was not covered under a recall or warranty coverage, and the dealer referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 104,000.
Corrective Action:
The contact owns a 2016 BMW 750i. The contact stated that while driving at an undisclosed speed, the message "Active Protection Restricted" was displayed. Additionally, a message advising to drive the vehicle slowly and carefully was displayed. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the passenger's side front seat belt was faulty. The dealer recommended the seat belt replacement. The dealer informed the contact that the repair was not covered under a recall or warranty coverage, and the dealer referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 104,000.
Additional Notes:
The contact owns a 2016 BMW 750i. The contact stated that while driving at an undisclosed speed, the message "Active Protection Restricted" was displayed. Additionally, a message advising to drive the vehicle slowly and carefully was displayed. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the passenger's side front seat belt was faulty. The dealer recommended the seat belt replacement. The dealer informed the contact that the repair was not covered under a recall or warranty coverage, and the dealer referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 104,000.
Mfg Campaign: 11606726
Recall Date: Aug 6, 2024
Bmw Of North America, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Last month, my 2016 BMW 750i XDrive displayed a warning message on the dashboard: “Extended action required. Active Protection restricted. You can continue driving. Roadside Assistance not required. Pre-tensioning of seatbelts not possible. If the problem recurs, have it checked by your service center.” When I took the vehicle to my local dealership, BMW of Gwinnett Place, the service advisor mentioned he had never seen this warning before. After diagnosing the vehicle, he informed me that the warning was related to the passenger seatbelt. He quoted me $1934.93 for parts and labor to replace the seatbelt. When I inquired about any recalls for this issue, he said there were none and that I would have to pay out of pocket. I expressed my concern that this is a major safety issue and that my family’s lives are in danger if they are sitting in the passenger seat. He reiterated that there was nothing more he could do. I contacted BMW to report the issue and seek a remedy. The representative stated that since my vehicle is out of warranty, the responsibility is mine. I strongly believe BMW should issue a recall for this issue and take full responsibility to resolve and fix the seatbelt problem on this vehicle. This is a significant safety concern, and consumers’ lives are at great risk due to this seatbelt problem on my 2016 BMW 750i.
Corrective Action:
Last month, my 2016 BMW 750i XDrive displayed a warning message on the dashboard: “Extended action required. Active Protection restricted. You can continue driving. Roadside Assistance not required. Pre-tensioning of seatbelts not possible. If the problem recurs, have it checked by your service center.” When I took the vehicle to my local dealership, BMW of Gwinnett Place, the service advisor mentioned he had never seen this warning before. After diagnosing the vehicle, he informed me that the warning was related to the passenger seatbelt. He quoted me $1934.93 for parts and labor to replace the seatbelt. When I inquired about any recalls for this issue, he said there were none and that I would have to pay out of pocket. I expressed my concern that this is a major safety issue and that my family’s lives are in danger if they are sitting in the passenger seat. He reiterated that there was nothing more he could do. I contacted BMW to report the issue and seek a remedy. The representative stated that since my vehicle is out of warranty, the responsibility is mine. I strongly believe BMW should issue a recall for this issue and take full responsibility to resolve and fix the seatbelt problem on this vehicle. This is a significant safety concern, and consumers’ lives are at great risk due to this seatbelt problem on my 2016 BMW 750i.
Additional Notes:
Last month, my 2016 BMW 750i XDrive displayed a warning message on the dashboard: “Extended action required. Active Protection restricted. You can continue driving. Roadside Assistance not required. Pre-tensioning of seatbelts not possible. If the problem recurs, have it checked by your service center.” When I took the vehicle to my local dealership, BMW of Gwinnett Place, the service advisor mentioned he had never seen this warning before. After diagnosing the vehicle, he informed me that the warning was related to the passenger seatbelt. He quoted me $1934.93 for parts and labor to replace the seatbelt. When I inquired about any recalls for this issue, he said there were none and that I would have to pay out of pocket. I expressed my concern that this is a major safety issue and that my family’s lives are in danger if they are sitting in the passenger seat. He reiterated that there was nothing more he could do. I contacted BMW to report the issue and seek a remedy. The representative stated that since my vehicle is out of warranty, the responsibility is mine. I strongly believe BMW should issue a recall for this issue and take full responsibility to resolve and fix the seatbelt problem on this vehicle. This is a significant safety concern, and consumers’ lives are at great risk due to this seatbelt problem on my 2016 BMW 750i.
Mfg Campaign: 11606661
Recall Date: Aug 5, 2024
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
There are two grill shutter actuators. One for the upper and one for the lower. Different part numbers. NHTSA issued a TSB for N63R in 2019: MC-10160279-9999 (G12 (N63R)/G30 (B58M) RADIATOR GRILL UPPER AND LOWER ACTIVE AIR FLAPS: LIMITED WARRANTY EXTENSION TO 10 YEARS/120,000 MILES). My vehicle is a N62R and there are hundreds perhaps thousands of reports of the IDENTICAL part numbers from BROSE Manufacturing (USA / Germany) failing. For example, my upper failed in APR 2023 after a repair I paid for in SEP 2022 with a P/N manufactured in 2021. Then, the lower actuator failed which has a manufacture date of 2017 (so it is the OEM part). Though the upper actuator is coded to remain open on fault, the lower is for some reason coded to remain closed on fault. If the fault codes are incorrectly interpreted by the [XXX] when the vehicle is in operation, then the engine could quickly overheat and lead to major issues for the occupants, but likely result in thousands of dollars of engine repairs. I urge you to reconsider the TSB and issue a recall/warranty extension for all BMW G11/12/30 and similar (in fact, this part is used on all series with upper and lower shutters: 5, 7 and X from 2015.) The main problem I am having is that there ARE NO PARTS IN STOCK at BMW worldwide. [XXX] has not responded. Thank you. “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Corrective Action:
There are two grill shutter actuators. One for the upper and one for the lower. Different part numbers. NHTSA issued a TSB for N63R in 2019: MC-10160279-9999 (G12 (N63R)/G30 (B58M) RADIATOR GRILL UPPER AND LOWER ACTIVE AIR FLAPS: LIMITED WARRANTY EXTENSION TO 10 YEARS/120,000 MILES). My vehicle is a N62R and there are hundreds perhaps thousands of reports of the IDENTICAL part numbers from BROSE Manufacturing (USA / Germany) failing. For example, my upper failed in APR 2023 after a repair I paid for in SEP 2022 with a P/N manufactured in 2021. Then, the lower actuator failed which has a manufacture date of 2017 (so it is the OEM part). Though the upper actuator is coded to remain open on fault, the lower is for some reason coded to remain closed on fault. If the fault codes are incorrectly interpreted by the [XXX] when the vehicle is in operation, then the engine could quickly overheat and lead to major issues for the occupants, but likely result in thousands of dollars of engine repairs. I urge you to reconsider the TSB and issue a recall/warranty extension for all BMW G11/12/30 and similar (in fact, this part is used on all series with upper and lower shutters: 5, 7 and X from 2015.) The main problem I am having is that there ARE NO PARTS IN STOCK at BMW worldwide. [XXX] has not responded. Thank you. “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Additional Notes:
There are two grill shutter actuators. One for the upper and one for the lower. Different part numbers. NHTSA issued a TSB for N63R in 2019: MC-10160279-9999 (G12 (N63R)/G30 (B58M) RADIATOR GRILL UPPER AND LOWER ACTIVE AIR FLAPS: LIMITED WARRANTY EXTENSION TO 10 YEARS/120,000 MILES). My vehicle is a N62R and there are hundreds perhaps thousands of reports of the IDENTICAL part numbers from BROSE Manufacturing (USA / Germany) failing. For example, my upper failed in APR 2023 after a repair I paid for in SEP 2022 with a P/N manufactured in 2021. Then, the lower actuator failed which has a manufacture date of 2017 (so it is the OEM part). Though the upper actuator is coded to remain open on fault, the lower is for some reason coded to remain closed on fault. If the fault codes are incorrectly interpreted by the [XXX] when the vehicle is in operation, then the engine could quickly overheat and lead to major issues for the occupants, but likely result in thousands of dollars of engine repairs. I urge you to reconsider the TSB and issue a recall/warranty extension for all BMW G11/12/30 and similar (in fact, this part is used on all series with upper and lower shutters: 5, 7 and X from 2015.) The main problem I am having is that there ARE NO PARTS IN STOCK at BMW worldwide. [XXX] has not responded. Thank you. “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Mfg Campaign: 11533976
Recall Date: Jul 24, 2023
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Active radiator grille malfunction Active grille is stuck in closed position increasing the chances of the engine overheating and related safety risks. This problem has been reported in multiple BMW models and model years but the MY2016 G12 with a production date of March 2016 is not mentioned in previous service bulletins. Attaching links to service bulletins for same model but different production dates and for different models with the same issue. https://static.nhtsa.gov/odi/tsbs/2019/MC-10160279-9999.pdf https://static.nhtsa.gov/odi/tsbs/2019/MC-10170559-9999.pdf Driver was alerted to the issue when the check engine light came on. Upon diagnosis, DTC code P05AE was found to be the reason for the check engine light which indicates an active grille issue.
Corrective Action:
Active radiator grille malfunction Active grille is stuck in closed position increasing the chances of the engine overheating and related safety risks. This problem has been reported in multiple BMW models and model years but the MY2016 G12 with a production date of March 2016 is not mentioned in previous service bulletins. Attaching links to service bulletins for same model but different production dates and for different models with the same issue. https://static.nhtsa.gov/odi/tsbs/2019/MC-10160279-9999.pdf https://static.nhtsa.gov/odi/tsbs/2019/MC-10170559-9999.pdf Driver was alerted to the issue when the check engine light came on. Upon diagnosis, DTC code P05AE was found to be the reason for the check engine light which indicates an active grille issue.
Additional Notes:
Active radiator grille malfunction Active grille is stuck in closed position increasing the chances of the engine overheating and related safety risks. This problem has been reported in multiple BMW models and model years but the MY2016 G12 with a production date of March 2016 is not mentioned in previous service bulletins. Attaching links to service bulletins for same model but different production dates and for different models with the same issue. https://static.nhtsa.gov/odi/tsbs/2019/MC-10160279-9999.pdf https://static.nhtsa.gov/odi/tsbs/2019/MC-10170559-9999.pdf Driver was alerted to the issue when the check engine light came on. Upon diagnosis, DTC code P05AE was found to be the reason for the check engine light which indicates an active grille issue.
Mfg Campaign: 11435617
Recall Date: Oct 5, 2021
Bmw Of North America, Llc
Defect Description:
WHEELS
Potential Consequences:
I OWN THIS 2016 VEHICLE FOR 2.5 YEAR (2018 TO 2021), I HAD TO CHANGE WHEELS DUE TO SPONTANEOUS CRACKS ON THE WHEELS DUE TO NORMAL DRIVING CONDITIONS. ALSO WHEEL SEPARATE FROM TIRE, AND SUDDEN TIRE PRESSURE LOSS HAPPENS EVEN FALLING INTO SMALL POTHOLES. I ALREADY HAD TO CHANGE 2 FRONT WHEELS AND 3 TIRES IN TWO YEARS AND IT HAPPENED AGAIN AFTER FALLING INTO A SMALL POT HOLE. THIS IS VERY UNSAFE. 20" BMW RIMS WHEELS 648M G11 G12 750I G30 OEM FACTORY 7/5 SERIES.
Corrective Action:
I OWN THIS 2016 VEHICLE FOR 2.5 YEAR (2018 TO 2021), I HAD TO CHANGE WHEELS DUE TO SPONTANEOUS CRACKS ON THE WHEELS DUE TO NORMAL DRIVING CONDITIONS. ALSO WHEEL SEPARATE FROM TIRE, AND SUDDEN TIRE PRESSURE LOSS HAPPENS EVEN FALLING INTO SMALL POTHOLES. I ALREADY HAD TO CHANGE 2 FRONT WHEELS AND 3 TIRES IN TWO YEARS AND IT HAPPENED AGAIN AFTER FALLING INTO A SMALL POT HOLE. THIS IS VERY UNSAFE. 20" BMW RIMS WHEELS 648M G11 G12 750I G30 OEM FACTORY 7/5 SERIES.
Additional Notes:
I OWN THIS 2016 VEHICLE FOR 2.5 YEAR (2018 TO 2021), I HAD TO CHANGE WHEELS DUE TO SPONTANEOUS CRACKS ON THE WHEELS DUE TO NORMAL DRIVING CONDITIONS. ALSO WHEEL SEPARATE FROM TIRE, AND SUDDEN TIRE PRESSURE LOSS HAPPENS EVEN FALLING INTO SMALL POTHOLES. I ALREADY HAD TO CHANGE 2 FRONT WHEELS AND 3 TIRES IN TWO YEARS AND IT HAPPENED AGAIN AFTER FALLING INTO A SMALL POT HOLE. THIS IS VERY UNSAFE. 20" BMW RIMS WHEELS 648M G11 G12 750I G30 OEM FACTORY 7/5 SERIES.
Mfg Campaign: 11414226
Recall Date: Apr 28, 2021
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
INSTRUMENT CLUSTER GOES BLANK WHICH YOU CAN NOT SEE HOW MUCH GAS IS IN THE CAR, HOW FAST YOU ARE GOING OR ANYTHING. WHICH IS A HUGE SAFETY HAZARD.
Corrective Action:
INSTRUMENT CLUSTER GOES BLANK WHICH YOU CAN NOT SEE HOW MUCH GAS IS IN THE CAR, HOW FAST YOU ARE GOING OR ANYTHING. WHICH IS A HUGE SAFETY HAZARD.
Additional Notes:
INSTRUMENT CLUSTER GOES BLANK WHICH YOU CAN NOT SEE HOW MUCH GAS IS IN THE CAR, HOW FAST YOU ARE GOING OR ANYTHING. WHICH IS A HUGE SAFETY HAZARD.
Mfg Campaign: 11407857
Recall Date: Apr 13, 2021
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
INSTRUMENT CLUSTER GOES BLANK WHICH YOU CAN NOT SEE HOW MUCH GAS IS IN THE CAR, HOW FAST YOU ARE GOING OR ANYTHING. WHICH IS A HUGE SAFETY HAZARD.
Corrective Action:
INSTRUMENT CLUSTER GOES BLANK WHICH YOU CAN NOT SEE HOW MUCH GAS IS IN THE CAR, HOW FAST YOU ARE GOING OR ANYTHING. WHICH IS A HUGE SAFETY HAZARD.
Additional Notes:
INSTRUMENT CLUSTER GOES BLANK WHICH YOU CAN NOT SEE HOW MUCH GAS IS IN THE CAR, HOW FAST YOU ARE GOING OR ANYTHING. WHICH IS A HUGE SAFETY HAZARD.
Mfg Campaign: 11407857
Recall Date: Apr 13, 2021
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
RECALL CAMPAIGN NO. 16V-173: AIR BAG ELECTRONIC CONTROL UNIT RECEIVED THE ATTACHED FROM BMW STATING THEY ARE READY TO PERFORM THE REPAIR PER THIS RECALL. I CONTACTED THE DEALERSHIP AND WAS TOLD THEY WOULD HAVE TO ORDER THIS PART.% MONTHS LATER STILL NO WORD OF REPLACEMENT PART. I CALLED BMW CUSTOMER RELATIONS OVER THE LAST FEW MONTHS AND THEY FINALLY TOLD ME THAT I WOULD HAVE TO DEAL WITH THE DEALERSHIP.
Corrective Action:
RECALL CAMPAIGN NO. 16V-173: AIR BAG ELECTRONIC CONTROL UNIT RECEIVED THE ATTACHED FROM BMW STATING THEY ARE READY TO PERFORM THE REPAIR PER THIS RECALL. I CONTACTED THE DEALERSHIP AND WAS TOLD THEY WOULD HAVE TO ORDER THIS PART.% MONTHS LATER STILL NO WORD OF REPLACEMENT PART. I CALLED BMW CUSTOMER RELATIONS OVER THE LAST FEW MONTHS AND THEY FINALLY TOLD ME THAT I WOULD HAVE TO DEAL WITH THE DEALERSHIP.
Additional Notes:
RECALL CAMPAIGN NO. 16V-173: AIR BAG ELECTRONIC CONTROL UNIT RECEIVED THE ATTACHED FROM BMW STATING THEY ARE READY TO PERFORM THE REPAIR PER THIS RECALL. I CONTACTED THE DEALERSHIP AND WAS TOLD THEY WOULD HAVE TO ORDER THIS PART.% MONTHS LATER STILL NO WORD OF REPLACEMENT PART. I CALLED BMW CUSTOMER RELATIONS OVER THE LAST FEW MONTHS AND THEY FINALLY TOLD ME THAT I WOULD HAVE TO DEAL WITH THE DEALERSHIP.
Mfg Campaign: 10917165
Recall Date: Oct 18, 2016
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