Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC is recalling certain 2019-2020 X5, X7, 2020 3 Series Sedan, X6, 2020-2021 7 Series Sedan, 2020 8 Series Convertible, 8 Series Coupe, and 2020 8 Series Gran Coupe vehicles. Please see the recall report for the complete list of models. In the event the starter motor fails, repeated attempts to start the vehicle can cause the starter motor to overheat from an electrical overload.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 1, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, X4 xDrive30i, X4 M40i, M550i, X4M, X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5M, X5 M50i, X7 xDrive40i, X7 xDrive50i, X7 M50i, Alpina XB7, 330i, 330i xDrive, M340i, M340i xDrive, and 8 Series Coupe, Convertible and Grand Coupe, 840i, 840i xDrive, M850i xDrive, M8, 2020-2021 530e, 530e xDrive, 330e, 330e xDrive, 745Le, 745Le xDrive, X5 xDrive45e, X3 xDrive30e, X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6 M50i, X6M, 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 740i, 740Li, 740Li xDrive, M760i Drive, M760Li xDrive, 750Li xDrive Alpina, Alpina B7 xDrive, and 2021 4 Series Coupe 430i, 430i xDrive, M440i xDrive vehicles. When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 19, 2021
Consumer Complaints
3 ComplaintsBmw Of North America, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
I am filing this complaint regarding an ongoing safety issue with my 2021 BMW 740i involving the lane departure warning system, lane keep assist, and adaptive cruise control, all of which have stopped functioning properly. These features are critically tied to the windshield-mounted KAFAS camera, which I’ve now been told needs to be replaced. Initially, the BMW dealership attributed the issue to a software problem and charged me $500 for a software update. After the update, the driver assist systems remained non-functional. The dealership then diagnosed a failure with the front camera assembly and is now quoting me approximately $3,000 for replacement of the windshield and camera module. I have reviewed NHTSA Technical Service Bulletin SIB 66 08 23 (NHTSA ID: MC-10236236-9999), which outlines this exact issue, suggesting that BMW is aware of system limitations and hardware failures in this critical safety feature. However, this has not resulted in a recall or manufacturer-paid repair, despite the significant safety risk involved. I am requesting that NHTSA investigate this issue for the 2021 BMW 740i and similar BMW models equipped with the same KAFAS camera system. The sudden failure of key driver assistance systems—especially lane departure warning and adaptive cruise control—can lead to dangerous driving conditions, particularly on highways. I believe a recall or service campaign should be initiated requiring BMW to cover the cost of diagnosis and camera replacement due to the safety-critical nature of these systems. Please consider this complaint as a formal petition for further investigation and potential recall.
Corrective Action:
I am filing this complaint regarding an ongoing safety issue with my 2021 BMW 740i involving the lane departure warning system, lane keep assist, and adaptive cruise control, all of which have stopped functioning properly. These features are critically tied to the windshield-mounted KAFAS camera, which I’ve now been told needs to be replaced. Initially, the BMW dealership attributed the issue to a software problem and charged me $500 for a software update. After the update, the driver assist systems remained non-functional. The dealership then diagnosed a failure with the front camera assembly and is now quoting me approximately $3,000 for replacement of the windshield and camera module. I have reviewed NHTSA Technical Service Bulletin SIB 66 08 23 (NHTSA ID: MC-10236236-9999), which outlines this exact issue, suggesting that BMW is aware of system limitations and hardware failures in this critical safety feature. However, this has not resulted in a recall or manufacturer-paid repair, despite the significant safety risk involved. I am requesting that NHTSA investigate this issue for the 2021 BMW 740i and similar BMW models equipped with the same KAFAS camera system. The sudden failure of key driver assistance systems—especially lane departure warning and adaptive cruise control—can lead to dangerous driving conditions, particularly on highways. I believe a recall or service campaign should be initiated requiring BMW to cover the cost of diagnosis and camera replacement due to the safety-critical nature of these systems. Please consider this complaint as a formal petition for further investigation and potential recall.
Additional Notes:
I am filing this complaint regarding an ongoing safety issue with my 2021 BMW 740i involving the lane departure warning system, lane keep assist, and adaptive cruise control, all of which have stopped functioning properly. These features are critically tied to the windshield-mounted KAFAS camera, which I’ve now been told needs to be replaced. Initially, the BMW dealership attributed the issue to a software problem and charged me $500 for a software update. After the update, the driver assist systems remained non-functional. The dealership then diagnosed a failure with the front camera assembly and is now quoting me approximately $3,000 for replacement of the windshield and camera module. I have reviewed NHTSA Technical Service Bulletin SIB 66 08 23 (NHTSA ID: MC-10236236-9999), which outlines this exact issue, suggesting that BMW is aware of system limitations and hardware failures in this critical safety feature. However, this has not resulted in a recall or manufacturer-paid repair, despite the significant safety risk involved. I am requesting that NHTSA investigate this issue for the 2021 BMW 740i and similar BMW models equipped with the same KAFAS camera system. The sudden failure of key driver assistance systems—especially lane departure warning and adaptive cruise control—can lead to dangerous driving conditions, particularly on highways. I believe a recall or service campaign should be initiated requiring BMW to cover the cost of diagnosis and camera replacement due to the safety-critical nature of these systems. Please consider this complaint as a formal petition for further investigation and potential recall.
Mfg Campaign: 11672121
Recall Date: Jul 8, 2025
Bmw Of North America, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
I am filing this complaint regarding an ongoing safety issue with my 2021 BMW 740i involving the lane departure warning system, lane keep assist, and adaptive cruise control, all of which have stopped functioning properly. These features are critically tied to the windshield-mounted KAFAS camera, which I’ve now been told needs to be replaced. Initially, the BMW dealership attributed the issue to a software problem and charged me $500 for a software update. After the update, the driver assist systems remained non-functional. The dealership then diagnosed a failure with the front camera assembly and is now quoting me approximately $3,000 for replacement of the windshield and camera module. I have reviewed NHTSA Technical Service Bulletin SIB 66 08 23 (NHTSA ID: MC-10236236-9999), which outlines this exact issue, suggesting that BMW is aware of system limitations and hardware failures in this critical safety feature. However, this has not resulted in a recall or manufacturer-paid repair, despite the significant safety risk involved. I am requesting that NHTSA investigate this issue for the 2021 BMW 740i and similar BMW models equipped with the same KAFAS camera system. The sudden failure of key driver assistance systems—especially lane departure warning and adaptive cruise control—can lead to dangerous driving conditions, particularly on highways. I believe a recall or service campaign should be initiated requiring BMW to cover the cost of diagnosis and camera replacement due to the safety-critical nature of these systems. Please consider this complaint as a formal petition for further investigation and potential recall.
Corrective Action:
I am filing this complaint regarding an ongoing safety issue with my 2021 BMW 740i involving the lane departure warning system, lane keep assist, and adaptive cruise control, all of which have stopped functioning properly. These features are critically tied to the windshield-mounted KAFAS camera, which I’ve now been told needs to be replaced. Initially, the BMW dealership attributed the issue to a software problem and charged me $500 for a software update. After the update, the driver assist systems remained non-functional. The dealership then diagnosed a failure with the front camera assembly and is now quoting me approximately $3,000 for replacement of the windshield and camera module. I have reviewed NHTSA Technical Service Bulletin SIB 66 08 23 (NHTSA ID: MC-10236236-9999), which outlines this exact issue, suggesting that BMW is aware of system limitations and hardware failures in this critical safety feature. However, this has not resulted in a recall or manufacturer-paid repair, despite the significant safety risk involved. I am requesting that NHTSA investigate this issue for the 2021 BMW 740i and similar BMW models equipped with the same KAFAS camera system. The sudden failure of key driver assistance systems—especially lane departure warning and adaptive cruise control—can lead to dangerous driving conditions, particularly on highways. I believe a recall or service campaign should be initiated requiring BMW to cover the cost of diagnosis and camera replacement due to the safety-critical nature of these systems. Please consider this complaint as a formal petition for further investigation and potential recall.
Additional Notes:
I am filing this complaint regarding an ongoing safety issue with my 2021 BMW 740i involving the lane departure warning system, lane keep assist, and adaptive cruise control, all of which have stopped functioning properly. These features are critically tied to the windshield-mounted KAFAS camera, which I’ve now been told needs to be replaced. Initially, the BMW dealership attributed the issue to a software problem and charged me $500 for a software update. After the update, the driver assist systems remained non-functional. The dealership then diagnosed a failure with the front camera assembly and is now quoting me approximately $3,000 for replacement of the windshield and camera module. I have reviewed NHTSA Technical Service Bulletin SIB 66 08 23 (NHTSA ID: MC-10236236-9999), which outlines this exact issue, suggesting that BMW is aware of system limitations and hardware failures in this critical safety feature. However, this has not resulted in a recall or manufacturer-paid repair, despite the significant safety risk involved. I am requesting that NHTSA investigate this issue for the 2021 BMW 740i and similar BMW models equipped with the same KAFAS camera system. The sudden failure of key driver assistance systems—especially lane departure warning and adaptive cruise control—can lead to dangerous driving conditions, particularly on highways. I believe a recall or service campaign should be initiated requiring BMW to cover the cost of diagnosis and camera replacement due to the safety-critical nature of these systems. Please consider this complaint as a formal petition for further investigation and potential recall.
Mfg Campaign: 11672121
Recall Date: Jul 8, 2025
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I am filing this complaint regarding an ongoing safety issue with my 2021 BMW 740i involving the lane departure warning system, lane keep assist, and adaptive cruise control, all of which have stopped functioning properly. These features are critically tied to the windshield-mounted KAFAS camera, which I’ve now been told needs to be replaced. Initially, the BMW dealership attributed the issue to a software problem and charged me $500 for a software update. After the update, the driver assist systems remained non-functional. The dealership then diagnosed a failure with the front camera assembly and is now quoting me approximately $3,000 for replacement of the windshield and camera module. I have reviewed NHTSA Technical Service Bulletin SIB 66 08 23 (NHTSA ID: MC-10236236-9999), which outlines this exact issue, suggesting that BMW is aware of system limitations and hardware failures in this critical safety feature. However, this has not resulted in a recall or manufacturer-paid repair, despite the significant safety risk involved. I am requesting that NHTSA investigate this issue for the 2021 BMW 740i and similar BMW models equipped with the same KAFAS camera system. The sudden failure of key driver assistance systems—especially lane departure warning and adaptive cruise control—can lead to dangerous driving conditions, particularly on highways. I believe a recall or service campaign should be initiated requiring BMW to cover the cost of diagnosis and camera replacement due to the safety-critical nature of these systems. Please consider this complaint as a formal petition for further investigation and potential recall.
Corrective Action:
I am filing this complaint regarding an ongoing safety issue with my 2021 BMW 740i involving the lane departure warning system, lane keep assist, and adaptive cruise control, all of which have stopped functioning properly. These features are critically tied to the windshield-mounted KAFAS camera, which I’ve now been told needs to be replaced. Initially, the BMW dealership attributed the issue to a software problem and charged me $500 for a software update. After the update, the driver assist systems remained non-functional. The dealership then diagnosed a failure with the front camera assembly and is now quoting me approximately $3,000 for replacement of the windshield and camera module. I have reviewed NHTSA Technical Service Bulletin SIB 66 08 23 (NHTSA ID: MC-10236236-9999), which outlines this exact issue, suggesting that BMW is aware of system limitations and hardware failures in this critical safety feature. However, this has not resulted in a recall or manufacturer-paid repair, despite the significant safety risk involved. I am requesting that NHTSA investigate this issue for the 2021 BMW 740i and similar BMW models equipped with the same KAFAS camera system. The sudden failure of key driver assistance systems—especially lane departure warning and adaptive cruise control—can lead to dangerous driving conditions, particularly on highways. I believe a recall or service campaign should be initiated requiring BMW to cover the cost of diagnosis and camera replacement due to the safety-critical nature of these systems. Please consider this complaint as a formal petition for further investigation and potential recall.
Additional Notes:
I am filing this complaint regarding an ongoing safety issue with my 2021 BMW 740i involving the lane departure warning system, lane keep assist, and adaptive cruise control, all of which have stopped functioning properly. These features are critically tied to the windshield-mounted KAFAS camera, which I’ve now been told needs to be replaced. Initially, the BMW dealership attributed the issue to a software problem and charged me $500 for a software update. After the update, the driver assist systems remained non-functional. The dealership then diagnosed a failure with the front camera assembly and is now quoting me approximately $3,000 for replacement of the windshield and camera module. I have reviewed NHTSA Technical Service Bulletin SIB 66 08 23 (NHTSA ID: MC-10236236-9999), which outlines this exact issue, suggesting that BMW is aware of system limitations and hardware failures in this critical safety feature. However, this has not resulted in a recall or manufacturer-paid repair, despite the significant safety risk involved. I am requesting that NHTSA investigate this issue for the 2021 BMW 740i and similar BMW models equipped with the same KAFAS camera system. The sudden failure of key driver assistance systems—especially lane departure warning and adaptive cruise control—can lead to dangerous driving conditions, particularly on highways. I believe a recall or service campaign should be initiated requiring BMW to cover the cost of diagnosis and camera replacement due to the safety-critical nature of these systems. Please consider this complaint as a formal petition for further investigation and potential recall.
Mfg Campaign: 11672121
Recall Date: Jul 8, 2025
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