Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 27, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 BMW 540d xDrive vehicles. The crankshaft sensor may be equipped with incorrect firmware, preventing the sensor from properly processing input from the crankshaft reluctor ring, possibly resulting in a vehicle stall. On September 12, 2018, BMW expanded the recall to a total of 5,309 vehicles including certain 2018-2019 BMW 540d xDrive, 230i M240i, M240i xDrive, X2 sDrive28i, X2 xDrive28i, X1 sDrive28i, X1 xDrive28i, 330i, 330i xDrive, 340i, 340i xDrive, 330i xDrive Gran Turismo, 530i, 530i xDrive, 540i, 540i xDrive, 530e, 530e xDrive, 640i xDrive Gran Turismo, 330e, 2019 430i Gran Coupe, 430i xDrive Gran Coupe, 440i Gran Coupe, 440i xDrive Gran Coupe, 430i, 430i xDrive, 440i, 440i xDrive, 740i, 740i xDrive, MINI Cooper, Cooper S, JCW, MINI Countryman (Cooper, Cooper All4, Cooper S, Cooper S All4, JCW All4), and MINI Clubman (Cooper, Cooper S, Cooper All4, Cooper S All4, JCW All4) vehicles.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 11, 2018
Consumer Complaints
8 ComplaintsBmw Of North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
I took the car in for a service and mentioned that there is a slight vibration at highway speeds. The dealer performed wheel balancing and found that the issue was still there. Following this, a software update was performed and the issue was still prevalent. The final cause was identified to be the control arm bushings. The problem I see is that a number of bushings/rubber parts are failing in the vehicle and I am being asked to pay out of pocket for what I believe is a defective part/vehicle. In the first instance, the guibo/ flex disk had cracked which was replaced. These are parts that should not fail until about 80k miles while my vehicle only has 28k miles and is barely out of new car warranty.
Corrective Action:
I took the car in for a service and mentioned that there is a slight vibration at highway speeds. The dealer performed wheel balancing and found that the issue was still there. Following this, a software update was performed and the issue was still prevalent. The final cause was identified to be the control arm bushings. The problem I see is that a number of bushings/rubber parts are failing in the vehicle and I am being asked to pay out of pocket for what I believe is a defective part/vehicle. In the first instance, the guibo/ flex disk had cracked which was replaced. These are parts that should not fail until about 80k miles while my vehicle only has 28k miles and is barely out of new car warranty.
Additional Notes:
I took the car in for a service and mentioned that there is a slight vibration at highway speeds. The dealer performed wheel balancing and found that the issue was still there. Following this, a software update was performed and the issue was still prevalent. The final cause was identified to be the control arm bushings. The problem I see is that a number of bushings/rubber parts are failing in the vehicle and I am being asked to pay out of pocket for what I believe is a defective part/vehicle. In the first instance, the guibo/ flex disk had cracked which was replaced. These are parts that should not fail until about 80k miles while my vehicle only has 28k miles and is barely out of new car warranty.
Mfg Campaign: 11506494
Recall Date: Feb 9, 2023
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I took my vehicle for a regular oil change and vehicle check at 22000 miles. The service advisor performed a routine check and found that the driveshaft flex disc had multiple cracks. If the cracks expand, it could lead to a complete failure of the disc at which point the driveshaft was come loose and can cause an accident along with extensive underbody damage. I do not understand how a certified preowned vehicle with only 22000 miles can have such a major part defect.
Corrective Action:
I took my vehicle for a regular oil change and vehicle check at 22000 miles. The service advisor performed a routine check and found that the driveshaft flex disc had multiple cracks. If the cracks expand, it could lead to a complete failure of the disc at which point the driveshaft was come loose and can cause an accident along with extensive underbody damage. I do not understand how a certified preowned vehicle with only 22000 miles can have such a major part defect.
Additional Notes:
I took my vehicle for a regular oil change and vehicle check at 22000 miles. The service advisor performed a routine check and found that the driveshaft flex disc had multiple cracks. If the cracks expand, it could lead to a complete failure of the disc at which point the driveshaft was come loose and can cause an accident along with extensive underbody damage. I do not understand how a certified preowned vehicle with only 22000 miles can have such a major part defect.
Mfg Campaign: 11475624
Recall Date: Jul 25, 2022
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE CAR ON MY RIGHT CHANGED LANES AND AND HIT THE FRONT OF MY CAR. PHOTO'S OF DAMAGE ATTACHED. THE DAMAGE WAS TO THE RIGHT SIDE OF THE BUMPER AND PANEL ON THE FRONT SIDE. POLICE REPORT ATTACHED. THE CARFAX REPORT PRINTED 5/5/2021 SHOWS DAMAGED AREAS AS FRONT, RIGHT AND REAR. THE DAMAGE WAS LIMITED TO THE SIDE FRONT ONLY AND THE CAR WAS DRIVABLE TO THE REPAIR SHOP. THE ACCIDENT OCCURRED 12/21/2018.
Corrective Action:
THE CAR ON MY RIGHT CHANGED LANES AND AND HIT THE FRONT OF MY CAR. PHOTO'S OF DAMAGE ATTACHED. THE DAMAGE WAS TO THE RIGHT SIDE OF THE BUMPER AND PANEL ON THE FRONT SIDE. POLICE REPORT ATTACHED. THE CARFAX REPORT PRINTED 5/5/2021 SHOWS DAMAGED AREAS AS FRONT, RIGHT AND REAR. THE DAMAGE WAS LIMITED TO THE SIDE FRONT ONLY AND THE CAR WAS DRIVABLE TO THE REPAIR SHOP. THE ACCIDENT OCCURRED 12/21/2018.
Additional Notes:
THE CAR ON MY RIGHT CHANGED LANES AND AND HIT THE FRONT OF MY CAR. PHOTO'S OF DAMAGE ATTACHED. THE DAMAGE WAS TO THE RIGHT SIDE OF THE BUMPER AND PANEL ON THE FRONT SIDE. POLICE REPORT ATTACHED. THE CARFAX REPORT PRINTED 5/5/2021 SHOWS DAMAGED AREAS AS FRONT, RIGHT AND REAR. THE DAMAGE WAS LIMITED TO THE SIDE FRONT ONLY AND THE CAR WAS DRIVABLE TO THE REPAIR SHOP. THE ACCIDENT OCCURRED 12/21/2018.
Mfg Campaign: 11416300
Recall Date: May 12, 2021
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
THE CAR ON MY RIGHT CHANGED LANES AND AND HIT THE FRONT OF MY CAR. PHOTO'S OF DAMAGE ATTACHED. THE DAMAGE WAS TO THE RIGHT SIDE OF THE BUMPER AND PANEL ON THE FRONT SIDE. POLICE REPORT ATTACHED. THE CARFAX REPORT PRINTED 5/5/2021 SHOWS DAMAGED AREAS AS FRONT, RIGHT AND REAR. THE DAMAGE WAS LIMITED TO THE SIDE FRONT ONLY AND THE CAR WAS DRIVABLE TO THE REPAIR SHOP. THE ACCIDENT OCCURRED 12/21/2018.
Corrective Action:
THE CAR ON MY RIGHT CHANGED LANES AND AND HIT THE FRONT OF MY CAR. PHOTO'S OF DAMAGE ATTACHED. THE DAMAGE WAS TO THE RIGHT SIDE OF THE BUMPER AND PANEL ON THE FRONT SIDE. POLICE REPORT ATTACHED. THE CARFAX REPORT PRINTED 5/5/2021 SHOWS DAMAGED AREAS AS FRONT, RIGHT AND REAR. THE DAMAGE WAS LIMITED TO THE SIDE FRONT ONLY AND THE CAR WAS DRIVABLE TO THE REPAIR SHOP. THE ACCIDENT OCCURRED 12/21/2018.
Additional Notes:
THE CAR ON MY RIGHT CHANGED LANES AND AND HIT THE FRONT OF MY CAR. PHOTO'S OF DAMAGE ATTACHED. THE DAMAGE WAS TO THE RIGHT SIDE OF THE BUMPER AND PANEL ON THE FRONT SIDE. POLICE REPORT ATTACHED. THE CARFAX REPORT PRINTED 5/5/2021 SHOWS DAMAGED AREAS AS FRONT, RIGHT AND REAR. THE DAMAGE WAS LIMITED TO THE SIDE FRONT ONLY AND THE CAR WAS DRIVABLE TO THE REPAIR SHOP. THE ACCIDENT OCCURRED 12/21/2018.
Mfg Campaign: 11416300
Recall Date: May 12, 2021
Bmw Of North America, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
THE CAR ON MY RIGHT CHANGED LANES AND AND HIT THE FRONT OF MY CAR. PHOTO'S OF DAMAGE ATTACHED. THE DAMAGE WAS TO THE RIGHT SIDE OF THE BUMPER AND PANEL ON THE FRONT SIDE. POLICE REPORT ATTACHED. THE CARFAX REPORT PRINTED 5/5/2021 SHOWS DAMAGED AREAS AS FRONT, RIGHT AND REAR. THE DAMAGE WAS LIMITED TO THE SIDE FRONT ONLY AND THE CAR WAS DRIVABLE TO THE REPAIR SHOP. THE ACCIDENT OCCURRED 12/21/2018.
Corrective Action:
THE CAR ON MY RIGHT CHANGED LANES AND AND HIT THE FRONT OF MY CAR. PHOTO'S OF DAMAGE ATTACHED. THE DAMAGE WAS TO THE RIGHT SIDE OF THE BUMPER AND PANEL ON THE FRONT SIDE. POLICE REPORT ATTACHED. THE CARFAX REPORT PRINTED 5/5/2021 SHOWS DAMAGED AREAS AS FRONT, RIGHT AND REAR. THE DAMAGE WAS LIMITED TO THE SIDE FRONT ONLY AND THE CAR WAS DRIVABLE TO THE REPAIR SHOP. THE ACCIDENT OCCURRED 12/21/2018.
Additional Notes:
THE CAR ON MY RIGHT CHANGED LANES AND AND HIT THE FRONT OF MY CAR. PHOTO'S OF DAMAGE ATTACHED. THE DAMAGE WAS TO THE RIGHT SIDE OF THE BUMPER AND PANEL ON THE FRONT SIDE. POLICE REPORT ATTACHED. THE CARFAX REPORT PRINTED 5/5/2021 SHOWS DAMAGED AREAS AS FRONT, RIGHT AND REAR. THE DAMAGE WAS LIMITED TO THE SIDE FRONT ONLY AND THE CAR WAS DRIVABLE TO THE REPAIR SHOP. THE ACCIDENT OCCURRED 12/21/2018.
Mfg Campaign: 11416300
Recall Date: May 12, 2021
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 BMW 640I. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS WITH THE ADAPTIVE CRUISE CONTROL ENGAGED, THE VEHICLE FAILED TO STOP WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BMW OF ANNAPOLIS (31 OLD MILL BOTTOM RD, ANNAPOLIS, MD 21401, (410) 349-9312) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 25,551.
Corrective Action:
TL* THE CONTACT OWNS A 2018 BMW 640I. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS WITH THE ADAPTIVE CRUISE CONTROL ENGAGED, THE VEHICLE FAILED TO STOP WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BMW OF ANNAPOLIS (31 OLD MILL BOTTOM RD, ANNAPOLIS, MD 21401, (410) 349-9312) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 25,551.
Additional Notes:
TL* THE CONTACT OWNS A 2018 BMW 640I. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS WITH THE ADAPTIVE CRUISE CONTROL ENGAGED, THE VEHICLE FAILED TO STOP WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BMW OF ANNAPOLIS (31 OLD MILL BOTTOM RD, ANNAPOLIS, MD 21401, (410) 349-9312) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 25,551.
Mfg Campaign: 11387120
Recall Date: Jan 8, 2021
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 BMW 640I. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BMW OF SILVER SPRING (3211 AUTOMOTIVE BOULEVARD, SILVER SPRING, MD 20904, (888) 295-2096, WHERE THE TECHNICIAN DIAGNOSED AND DETERMINED THAT THE FUEL SYSTEM WAS DEFECTIVE. THE FUEL SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THERE WAS NO LEAKS PRESENT. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE RADIATOR SHROUD WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 BMW 640I. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BMW OF SILVER SPRING (3211 AUTOMOTIVE BOULEVARD, SILVER SPRING, MD 20904, (888) 295-2096, WHERE THE TECHNICIAN DIAGNOSED AND DETERMINED THAT THE FUEL SYSTEM WAS DEFECTIVE. THE FUEL SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THERE WAS NO LEAKS PRESENT. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE RADIATOR SHROUD WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 BMW 640I. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BMW OF SILVER SPRING (3211 AUTOMOTIVE BOULEVARD, SILVER SPRING, MD 20904, (888) 295-2096, WHERE THE TECHNICIAN DIAGNOSED AND DETERMINED THAT THE FUEL SYSTEM WAS DEFECTIVE. THE FUEL SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THERE WAS NO LEAKS PRESENT. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE RADIATOR SHROUD WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Mfg Campaign: 11311834
Recall Date: Feb 27, 2020
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 BMW 640I. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BMW OF SILVER SPRING (3211 AUTOMOTIVE BOULEVARD, SILVER SPRING, MD 20904, (888) 295-2096, WHERE THE TECHNICIAN DIAGNOSED AND DETERMINED THAT THE FUEL SYSTEM WAS DEFECTIVE. THE FUEL SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THERE WAS NO LEAKS PRESENT. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE RADIATOR SHROUD WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Corrective Action:
TL* THE CONTACT OWNS A 2018 BMW 640I. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BMW OF SILVER SPRING (3211 AUTOMOTIVE BOULEVARD, SILVER SPRING, MD 20904, (888) 295-2096, WHERE THE TECHNICIAN DIAGNOSED AND DETERMINED THAT THE FUEL SYSTEM WAS DEFECTIVE. THE FUEL SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THERE WAS NO LEAKS PRESENT. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE RADIATOR SHROUD WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Additional Notes:
TL* THE CONTACT OWNS A 2018 BMW 640I. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BMW OF SILVER SPRING (3211 AUTOMOTIVE BOULEVARD, SILVER SPRING, MD 20904, (888) 295-2096, WHERE THE TECHNICIAN DIAGNOSED AND DETERMINED THAT THE FUEL SYSTEM WAS DEFECTIVE. THE FUEL SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THERE WAS NO LEAKS PRESENT. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE RADIATOR SHROUD WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Mfg Campaign: 11311834
Recall Date: Feb 27, 2020
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