Complaints & Recalls
Consumer Complaints
6 ComplaintsBmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
About June 2024 when I was driving downslope at about 30 MPH, when I hit break the car accelerated. Fortunately, nobody and no car were around and I gained control of the car by pumping the break. I did not think much about this issue to report it. On August 23, 2024, I was driving home. I was very close to my home at very low speed (about 1-2 MPH). I hit the break and the car accelerated for the second time crashing into my next door neighbor's house damaging his bushes, steps, spriklers and the gate. My car sustained considerable amount of damages. It was in the BMW Authorized body shop about a month. I received the car on 9/25/2024.
Corrective Action:
About June 2024 when I was driving downslope at about 30 MPH, when I hit break the car accelerated. Fortunately, nobody and no car were around and I gained control of the car by pumping the break. I did not think much about this issue to report it. On August 23, 2024, I was driving home. I was very close to my home at very low speed (about 1-2 MPH). I hit the break and the car accelerated for the second time crashing into my next door neighbor's house damaging his bushes, steps, spriklers and the gate. My car sustained considerable amount of damages. It was in the BMW Authorized body shop about a month. I received the car on 9/25/2024.
Additional Notes:
About June 2024 when I was driving downslope at about 30 MPH, when I hit break the car accelerated. Fortunately, nobody and no car were around and I gained control of the car by pumping the break. I did not think much about this issue to report it. On August 23, 2024, I was driving home. I was very close to my home at very low speed (about 1-2 MPH). I hit the break and the car accelerated for the second time crashing into my next door neighbor's house damaging his bushes, steps, spriklers and the gate. My car sustained considerable amount of damages. It was in the BMW Authorized body shop about a month. I received the car on 9/25/2024.
Mfg Campaign: 11616727
Recall Date: Sep 26, 2024
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
About June 2024 when I was driving downslope at about 30 MPH, when I hit break the car accelerated. Fortunately, nobody and no car were around and I gained control of the car by pumping the break. I did not think much about this issue to report it. On August 23, 2024, I was driving home. I was very close to my home at very low speed (about 1-2 MPH). I hit the break and the car accelerated for the second time crashing into my next door neighbor's house damaging his bushes, steps, spriklers and the gate. My car sustained considerable amount of damages. It was in the BMW Authorized body shop about a month. I received the car on 9/25/2024.
Corrective Action:
About June 2024 when I was driving downslope at about 30 MPH, when I hit break the car accelerated. Fortunately, nobody and no car were around and I gained control of the car by pumping the break. I did not think much about this issue to report it. On August 23, 2024, I was driving home. I was very close to my home at very low speed (about 1-2 MPH). I hit the break and the car accelerated for the second time crashing into my next door neighbor's house damaging his bushes, steps, spriklers and the gate. My car sustained considerable amount of damages. It was in the BMW Authorized body shop about a month. I received the car on 9/25/2024.
Additional Notes:
About June 2024 when I was driving downslope at about 30 MPH, when I hit break the car accelerated. Fortunately, nobody and no car were around and I gained control of the car by pumping the break. I did not think much about this issue to report it. On August 23, 2024, I was driving home. I was very close to my home at very low speed (about 1-2 MPH). I hit the break and the car accelerated for the second time crashing into my next door neighbor's house damaging his bushes, steps, spriklers and the gate. My car sustained considerable amount of damages. It was in the BMW Authorized body shop about a month. I received the car on 9/25/2024.
Mfg Campaign: 11616727
Recall Date: Sep 26, 2024
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
About June 2024 when I was driving downslope at about 30 MPH, when I hit break the car accelerated. Fortunately, nobody and no car were around and I gained control of the car by pumping the break. I did not think much about this issue to report it. On August 23, 2024, I was driving home. I was very close to my home at very low speed (about 1-2 MPH). I hit the break and the car accelerated for the second time crashing into my next door neighbor's house damaging his bushes, steps, spriklers and the gate. My car sustained considerable amount of damages. It was in the BMW Authorized body shop about a month. I received the car on 9/25/2024.
Corrective Action:
About June 2024 when I was driving downslope at about 30 MPH, when I hit break the car accelerated. Fortunately, nobody and no car were around and I gained control of the car by pumping the break. I did not think much about this issue to report it. On August 23, 2024, I was driving home. I was very close to my home at very low speed (about 1-2 MPH). I hit the break and the car accelerated for the second time crashing into my next door neighbor's house damaging his bushes, steps, spriklers and the gate. My car sustained considerable amount of damages. It was in the BMW Authorized body shop about a month. I received the car on 9/25/2024.
Additional Notes:
About June 2024 when I was driving downslope at about 30 MPH, when I hit break the car accelerated. Fortunately, nobody and no car were around and I gained control of the car by pumping the break. I did not think much about this issue to report it. On August 23, 2024, I was driving home. I was very close to my home at very low speed (about 1-2 MPH). I hit the break and the car accelerated for the second time crashing into my next door neighbor's house damaging his bushes, steps, spriklers and the gate. My car sustained considerable amount of damages. It was in the BMW Authorized body shop about a month. I received the car on 9/25/2024.
Mfg Campaign: 11616727
Recall Date: Sep 26, 2024
Bmw Of North America, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The rear cross tracking warning system does not provide an audible warning or apply brakes. The settings have been set, and verified with the dealer, including the most sensitive sensor level and loudest audio alert level. I have gone to two different dealers in Ohio and Florida and got the same response, “it works as designed”. My brother in law has a 2023 BMW 440i and has the same issue, with the same results with dealer responses. It’s a well known issue in the BMW community since 2019 models, yet the company doesn’t fix. Not only is it dangerous backing out of parking spaces etc., but it causes a lack of faith in the other critical safety features which you rely on, but cannot easily check; like adaptive cruise and forward collision features.
Corrective Action:
The rear cross tracking warning system does not provide an audible warning or apply brakes. The settings have been set, and verified with the dealer, including the most sensitive sensor level and loudest audio alert level. I have gone to two different dealers in Ohio and Florida and got the same response, “it works as designed”. My brother in law has a 2023 BMW 440i and has the same issue, with the same results with dealer responses. It’s a well known issue in the BMW community since 2019 models, yet the company doesn’t fix. Not only is it dangerous backing out of parking spaces etc., but it causes a lack of faith in the other critical safety features which you rely on, but cannot easily check; like adaptive cruise and forward collision features.
Additional Notes:
The rear cross tracking warning system does not provide an audible warning or apply brakes. The settings have been set, and verified with the dealer, including the most sensitive sensor level and loudest audio alert level. I have gone to two different dealers in Ohio and Florida and got the same response, “it works as designed”. My brother in law has a 2023 BMW 440i and has the same issue, with the same results with dealer responses. It’s a well known issue in the BMW community since 2019 models, yet the company doesn’t fix. Not only is it dangerous backing out of parking spaces etc., but it causes a lack of faith in the other critical safety features which you rely on, but cannot easily check; like adaptive cruise and forward collision features.
Mfg Campaign: 11580316
Recall Date: Mar 31, 2024
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Car did not fully stop when brakes engaged. Caused collision with a wall. Mechanics are currently evaluating the braking system but it appears to be consistent with the brake recall issued for other 2023-4 BMW vehicles—loss of power brake assist or antilock brake to not function properly. (See National Highway Traffic Safety Administration Campaign Number 24V-104 reported on February 12, 2024).
Corrective Action:
Car did not fully stop when brakes engaged. Caused collision with a wall. Mechanics are currently evaluating the braking system but it appears to be consistent with the brake recall issued for other 2023-4 BMW vehicles—loss of power brake assist or antilock brake to not function properly. (See National Highway Traffic Safety Administration Campaign Number 24V-104 reported on February 12, 2024).
Additional Notes:
Car did not fully stop when brakes engaged. Caused collision with a wall. Mechanics are currently evaluating the braking system but it appears to be consistent with the brake recall issued for other 2023-4 BMW vehicles—loss of power brake assist or antilock brake to not function properly. (See National Highway Traffic Safety Administration Campaign Number 24V-104 reported on February 12, 2024).
Mfg Campaign: 11579823
Recall Date: Mar 27, 2024
Bmw Of North America, Llc
Defect Description:
TIRES
Potential Consequences:
size 19. I have had two tires fail in 3 months. Less than 3k miles on both. There was no road hazard but both tires blew out on the side.
Corrective Action:
size 19. I have had two tires fail in 3 months. Less than 3k miles on both. There was no road hazard but both tires blew out on the side.
Additional Notes:
size 19. I have had two tires fail in 3 months. Less than 3k miles on both. There was no road hazard but both tires blew out on the side.
Mfg Campaign: 11554515
Recall Date: Nov 10, 2023
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