Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2023 330i, 330i xDrive, M340i, M340i xDrive, M3, 330e, 330e xDrive, 430i Convertible, 430i xDrive, M440i, 2022-2023 430i, 430i xDrive, M440i xDrive, i4 eDrive40, and i4 M50 vehicles. During a service visit, a replacement electronic control unit (ECU) may have been installed with incorrect programming, which can cause the automatic door locking (ADL) function to not lock the doors as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Feb 23, 2023
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2023 330e and 330e xDrive hybrid electric vehicles. After shifting into reverse, the rearview camera software may cause a portion of the rearview image to be obstructed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Oct 7, 2022
Consumer Complaints
5 ComplaintsBmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving on [XXX] in Vermont on Friday morning, when I heard a very loud pop close to my ear. It sounded like a gun, but I saw that my windows were not broken. I continued to drive but then noticed the sound of rushing air, as though one of my windows was open. It was not. I drove a short distance, then decided to pull over into a parking lot. There, I discovered a huge hole in my sun roof. In addition to the hole, the remaining panel was completely shattered. I called my insurance company who had me drive it to a nearby body shop. They put a camera into the hole to try to see if there was a stone or other object between the glass and the panel inside the car. They found only broken glass. They believe my sunroof shattered because of hot outside temperatures (in the mid 80's) and the fact that I had my air conditioner on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was driving on [XXX] in Vermont on Friday morning, when I heard a very loud pop close to my ear. It sounded like a gun, but I saw that my windows were not broken. I continued to drive but then noticed the sound of rushing air, as though one of my windows was open. It was not. I drove a short distance, then decided to pull over into a parking lot. There, I discovered a huge hole in my sun roof. In addition to the hole, the remaining panel was completely shattered. I called my insurance company who had me drive it to a nearby body shop. They put a camera into the hole to try to see if there was a stone or other object between the glass and the panel inside the car. They found only broken glass. They believe my sunroof shattered because of hot outside temperatures (in the mid 80's) and the fact that I had my air conditioner on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was driving on [XXX] in Vermont on Friday morning, when I heard a very loud pop close to my ear. It sounded like a gun, but I saw that my windows were not broken. I continued to drive but then noticed the sound of rushing air, as though one of my windows was open. It was not. I drove a short distance, then decided to pull over into a parking lot. There, I discovered a huge hole in my sun roof. In addition to the hole, the remaining panel was completely shattered. I called my insurance company who had me drive it to a nearby body shop. They put a camera into the hole to try to see if there was a stone or other object between the glass and the panel inside the car. They found only broken glass. They believe my sunroof shattered because of hot outside temperatures (in the mid 80's) and the fact that I had my air conditioner on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11606276
Recall Date: Aug 3, 2024
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Subject: Concern Regarding Daytime Brightness Levels in BMW 330e Instrument Cluster I am reaching out to express a concern I've encountered with the instrument cluster in my 2023 BMW 330e. It has come to my attention that, unlike many other vehicles, the instrument cluster in my BMW does not maintain full brightness during the day. The absence of manual brightness control, combined with the behavior of the ambient brightness sensor, seems to result in an excessively dim display, especially in bright daylight conditions. I understand that different vehicles may have varying features, but the contrast in brightness levels during the day has been a noticeable and somewhat inconvenient aspect of my driving experience. It has led to difficulty in reading critical information such as speed, fuel levels, and other essential data. I wanted to bring this to your attention not just as an individual driver but with the hope that you can consider the feedback in the broader context of user experience. Full brightness during the day is a common expectation among drivers, and I believe addressing this concern could enhance the satisfaction of BMW customers.
Corrective Action:
Subject: Concern Regarding Daytime Brightness Levels in BMW 330e Instrument Cluster I am reaching out to express a concern I've encountered with the instrument cluster in my 2023 BMW 330e. It has come to my attention that, unlike many other vehicles, the instrument cluster in my BMW does not maintain full brightness during the day. The absence of manual brightness control, combined with the behavior of the ambient brightness sensor, seems to result in an excessively dim display, especially in bright daylight conditions. I understand that different vehicles may have varying features, but the contrast in brightness levels during the day has been a noticeable and somewhat inconvenient aspect of my driving experience. It has led to difficulty in reading critical information such as speed, fuel levels, and other essential data. I wanted to bring this to your attention not just as an individual driver but with the hope that you can consider the feedback in the broader context of user experience. Full brightness during the day is a common expectation among drivers, and I believe addressing this concern could enhance the satisfaction of BMW customers.
Additional Notes:
Subject: Concern Regarding Daytime Brightness Levels in BMW 330e Instrument Cluster I am reaching out to express a concern I've encountered with the instrument cluster in my 2023 BMW 330e. It has come to my attention that, unlike many other vehicles, the instrument cluster in my BMW does not maintain full brightness during the day. The absence of manual brightness control, combined with the behavior of the ambient brightness sensor, seems to result in an excessively dim display, especially in bright daylight conditions. I understand that different vehicles may have varying features, but the contrast in brightness levels during the day has been a noticeable and somewhat inconvenient aspect of my driving experience. It has led to difficulty in reading critical information such as speed, fuel levels, and other essential data. I wanted to bring this to your attention not just as an individual driver but with the hope that you can consider the feedback in the broader context of user experience. Full brightness during the day is a common expectation among drivers, and I believe addressing this concern could enhance the satisfaction of BMW customers.
Mfg Campaign: 11567091
Recall Date: Jan 22, 2024
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Subject: Concern Regarding Daytime Brightness Levels in BMW 330e Instrument Cluster I am reaching out to express a concern I've encountered with the instrument cluster in my 2023 BMW 330e. It has come to my attention that, unlike many other vehicles, the instrument cluster in my BMW does not maintain full brightness during the day. The absence of manual brightness control, combined with the behavior of the ambient brightness sensor, seems to result in an excessively dim display, especially in bright daylight conditions. I understand that different vehicles may have varying features, but the contrast in brightness levels during the day has been a noticeable and somewhat inconvenient aspect of my driving experience. It has led to difficulty in reading critical information such as speed, fuel levels, and other essential data. I wanted to bring this to your attention not just as an individual driver but with the hope that you can consider the feedback in the broader context of user experience. Full brightness during the day is a common expectation among drivers, and I believe addressing this concern could enhance the satisfaction of BMW customers.
Corrective Action:
Subject: Concern Regarding Daytime Brightness Levels in BMW 330e Instrument Cluster I am reaching out to express a concern I've encountered with the instrument cluster in my 2023 BMW 330e. It has come to my attention that, unlike many other vehicles, the instrument cluster in my BMW does not maintain full brightness during the day. The absence of manual brightness control, combined with the behavior of the ambient brightness sensor, seems to result in an excessively dim display, especially in bright daylight conditions. I understand that different vehicles may have varying features, but the contrast in brightness levels during the day has been a noticeable and somewhat inconvenient aspect of my driving experience. It has led to difficulty in reading critical information such as speed, fuel levels, and other essential data. I wanted to bring this to your attention not just as an individual driver but with the hope that you can consider the feedback in the broader context of user experience. Full brightness during the day is a common expectation among drivers, and I believe addressing this concern could enhance the satisfaction of BMW customers.
Additional Notes:
Subject: Concern Regarding Daytime Brightness Levels in BMW 330e Instrument Cluster I am reaching out to express a concern I've encountered with the instrument cluster in my 2023 BMW 330e. It has come to my attention that, unlike many other vehicles, the instrument cluster in my BMW does not maintain full brightness during the day. The absence of manual brightness control, combined with the behavior of the ambient brightness sensor, seems to result in an excessively dim display, especially in bright daylight conditions. I understand that different vehicles may have varying features, but the contrast in brightness levels during the day has been a noticeable and somewhat inconvenient aspect of my driving experience. It has led to difficulty in reading critical information such as speed, fuel levels, and other essential data. I wanted to bring this to your attention not just as an individual driver but with the hope that you can consider the feedback in the broader context of user experience. Full brightness during the day is a common expectation among drivers, and I believe addressing this concern could enhance the satisfaction of BMW customers.
Mfg Campaign: 11567091
Recall Date: Jan 22, 2024
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
:**Complaint Regarding 2023 330e Instrument Cluster Brightness Issue** - I wish to report a safety concern regarding the instrument cluster brightness in my 2023 BMW 330e. The instrument cluster features an auto-dimming screen with no brightness control during the day. The ambient brightness sensor does not accurately detect daylight conditions unless the sunshade on the sunroof is open. This results in an excessively dim instrument cluster that is challenging to read in bright daylight. **Safety Implications:** This issue poses a safety concern as it hinders the driver's ability to access critical information such as speed, fuel levels, and other essential data. It may lead to distractions and decreased situational awareness. **Requested Action:** I kindly request that the National Highway Traffic Safety Administration (NHTSA) investigates this issue and collaborates with the manufacturer, BMW, to find a solution promptly. This could involve a software update or a hardware adjustment to the ambient brightness sensor to ensure the instrument cluster remains readable in all lighting conditions.
Corrective Action:
:**Complaint Regarding 2023 330e Instrument Cluster Brightness Issue** - I wish to report a safety concern regarding the instrument cluster brightness in my 2023 BMW 330e. The instrument cluster features an auto-dimming screen with no brightness control during the day. The ambient brightness sensor does not accurately detect daylight conditions unless the sunshade on the sunroof is open. This results in an excessively dim instrument cluster that is challenging to read in bright daylight. **Safety Implications:** This issue poses a safety concern as it hinders the driver's ability to access critical information such as speed, fuel levels, and other essential data. It may lead to distractions and decreased situational awareness. **Requested Action:** I kindly request that the National Highway Traffic Safety Administration (NHTSA) investigates this issue and collaborates with the manufacturer, BMW, to find a solution promptly. This could involve a software update or a hardware adjustment to the ambient brightness sensor to ensure the instrument cluster remains readable in all lighting conditions.
Additional Notes:
:**Complaint Regarding 2023 330e Instrument Cluster Brightness Issue** - I wish to report a safety concern regarding the instrument cluster brightness in my 2023 BMW 330e. The instrument cluster features an auto-dimming screen with no brightness control during the day. The ambient brightness sensor does not accurately detect daylight conditions unless the sunshade on the sunroof is open. This results in an excessively dim instrument cluster that is challenging to read in bright daylight. **Safety Implications:** This issue poses a safety concern as it hinders the driver's ability to access critical information such as speed, fuel levels, and other essential data. It may lead to distractions and decreased situational awareness. **Requested Action:** I kindly request that the National Highway Traffic Safety Administration (NHTSA) investigates this issue and collaborates with the manufacturer, BMW, to find a solution promptly. This could involve a software update or a hardware adjustment to the ambient brightness sensor to ensure the instrument cluster remains readable in all lighting conditions.
Mfg Campaign: 11551742
Recall Date: Oct 25, 2023
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is to report an incident with a recently purchased 2023 BMW 330e. Model: BMW | Make: 330e | Color: white Purchase: 17th Sep, 2022 | Dealer: BMW of San Antonio Incident date: 17th November, 2022 | Time: 9AM (approx) | Place: Parking Garage, MD Anderson Blvd, Houston, TX 77030 Incident description: When turning in to park in the parking spot in the garage, the car suddenly shot forward and hit the barrier in front. Airbags did not deploy, although the impact was strong enough to throw the driver hard against her seat belt with slight bruising. The driver does not recall the front proximity sensors giving any warning beeps (as normally happens if the car is too close to a barrier). Damage: The front of the car on the driver's side sustained significant damage, including the proximity sensor on the driver's side becoming non-functional. The engine warning light did not come on, and the car was driveable. Aftermath: The incident was reported to insurance. The car has now been assessed by certified collision specialists repair. Comments: The driver has been driving for over 20 years (12 years in the USA) with an exemplary driving record. She has been parking in the same garage for the last 2 years. It is, of course, entirely possible that she mistakenly pressed the accelerator instead of the brake when turning in to park, but it would be unusual, and perhaps unlikely. Also, the amount of damage to the front is testimony to the speed with which the car hit the barrier, when the driver was driving dead slow, maneuvering between cars to edge forward in a parking spot. If the incident is due to a malfunction, it raises the possibility of danger for future drivers. We report this just in case it is - if others report similar issues with this make/ model of the car, perhaps preventive measures can be taken before somebody gets seriously injured.
Corrective Action:
This is to report an incident with a recently purchased 2023 BMW 330e. Model: BMW | Make: 330e | Color: white Purchase: 17th Sep, 2022 | Dealer: BMW of San Antonio Incident date: 17th November, 2022 | Time: 9AM (approx) | Place: Parking Garage, MD Anderson Blvd, Houston, TX 77030 Incident description: When turning in to park in the parking spot in the garage, the car suddenly shot forward and hit the barrier in front. Airbags did not deploy, although the impact was strong enough to throw the driver hard against her seat belt with slight bruising. The driver does not recall the front proximity sensors giving any warning beeps (as normally happens if the car is too close to a barrier). Damage: The front of the car on the driver's side sustained significant damage, including the proximity sensor on the driver's side becoming non-functional. The engine warning light did not come on, and the car was driveable. Aftermath: The incident was reported to insurance. The car has now been assessed by certified collision specialists repair. Comments: The driver has been driving for over 20 years (12 years in the USA) with an exemplary driving record. She has been parking in the same garage for the last 2 years. It is, of course, entirely possible that she mistakenly pressed the accelerator instead of the brake when turning in to park, but it would be unusual, and perhaps unlikely. Also, the amount of damage to the front is testimony to the speed with which the car hit the barrier, when the driver was driving dead slow, maneuvering between cars to edge forward in a parking spot. If the incident is due to a malfunction, it raises the possibility of danger for future drivers. We report this just in case it is - if others report similar issues with this make/ model of the car, perhaps preventive measures can be taken before somebody gets seriously injured.
Additional Notes:
This is to report an incident with a recently purchased 2023 BMW 330e. Model: BMW | Make: 330e | Color: white Purchase: 17th Sep, 2022 | Dealer: BMW of San Antonio Incident date: 17th November, 2022 | Time: 9AM (approx) | Place: Parking Garage, MD Anderson Blvd, Houston, TX 77030 Incident description: When turning in to park in the parking spot in the garage, the car suddenly shot forward and hit the barrier in front. Airbags did not deploy, although the impact was strong enough to throw the driver hard against her seat belt with slight bruising. The driver does not recall the front proximity sensors giving any warning beeps (as normally happens if the car is too close to a barrier). Damage: The front of the car on the driver's side sustained significant damage, including the proximity sensor on the driver's side becoming non-functional. The engine warning light did not come on, and the car was driveable. Aftermath: The incident was reported to insurance. The car has now been assessed by certified collision specialists repair. Comments: The driver has been driving for over 20 years (12 years in the USA) with an exemplary driving record. She has been parking in the same garage for the last 2 years. It is, of course, entirely possible that she mistakenly pressed the accelerator instead of the brake when turning in to park, but it would be unusual, and perhaps unlikely. Also, the amount of damage to the front is testimony to the speed with which the car hit the barrier, when the driver was driving dead slow, maneuvering between cars to edge forward in a parking spot. If the incident is due to a malfunction, it raises the possibility of danger for future drivers. We report this just in case it is - if others report similar issues with this make/ model of the car, perhaps preventive measures can be taken before somebody gets seriously injured.
Mfg Campaign: 11495571
Recall Date: Nov 30, 2022
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