Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 13, 2024
Consumer Complaints
4 ComplaintsBmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
10/12/18 APPROX. 12:30PM, ABOUT 80 DEGREES, DRIVING ON TEXAS FREEWAY, 65MPH, LOUD POW, FRONT SUNROOF EXPLODED. GLASS SHATTERED OUTWARD, EXPOSING LONG OPENING IN FRONT OF SUNROOF.
Corrective Action:
10/12/18 APPROX. 12:30PM, ABOUT 80 DEGREES, DRIVING ON TEXAS FREEWAY, 65MPH, LOUD POW, FRONT SUNROOF EXPLODED. GLASS SHATTERED OUTWARD, EXPOSING LONG OPENING IN FRONT OF SUNROOF.
Additional Notes:
10/12/18 APPROX. 12:30PM, ABOUT 80 DEGREES, DRIVING ON TEXAS FREEWAY, 65MPH, LOUD POW, FRONT SUNROOF EXPLODED. GLASS SHATTERED OUTWARD, EXPOSING LONG OPENING IN FRONT OF SUNROOF.
Mfg Campaign: 11141314
Recall Date: Oct 18, 2018
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WE WERE DRIVING DOWN THE FREEWAY ON THE 5 WHEN BOOM OUR SUNROOF EXPLODED SHATTERING GLASS EVERYWHERE. WE WERE IN COMPLETE SHOCK AS NOTHING HIT THE CAR OR ANY DEBRIS OR ROCKS. WE CALLED OUR LOCAL BMW IMMEDIATELY AND WE GOT TRANSFERRED OVER TO OUR STANDARD SERVICE TECH THAT SCHEDULED AN APPOINTMENT WITH US THIS MORNING. AT THE DEALERSHIP THEY SAID THAT A ROCK MUST HIT IT AND WEAKENED THE GLASS AND THE PRESSURE WHILE DRIVING WITH WEAKENED GLASS CAN CAUSE IT TO SHATTER. I LET THEM KNOW THAT I RESEARCHED "EXPLODING SUNROOFS" AND IT HAS BEEN HAPPENING MORE FREQUENCY AND THAT THIS IS A HUGE SAFETY ISSUE THAT HAS TO DO WITH EITHER THE MANUFACTURING QUALIFY OR DEFECT. I CAN'T BELIEVE THAT BMW THINKS ITS OKAY TO HAVE A SUNROOF EXPLODE WHILE DRIVING AND NOT TAKE THIS MORE SERIOUSLY AND ARE TELLING THEIR SERVICE CENTER TO SAY ITS NOT BMW'S FAULT AND THE OWNERS RESPONSIBILITY. THE TECH WOMAN WE SPOKE WITH IN PERSON AT THE BMW IN ENCINITAS SAID TO US THAT SEE HAS SEEN THIS 3 TIMES AT THEIR SHOP AND SPECIFICALLY MENTIONED PRESSURE CHANGE WITH WEAKENS GLASS ILL CAUSE THIS TO HAPPEN. I DON'T SEE HOW KNOWN ISSUES OF EXPLODING GLASS IS ACCEPTABLE ON OUR STREETS AND FREEWAYS. THIS ISSUE NEEDS TO BE TAKEN VERY SERIOUSLY BECAUSE IF WE DIDN'T HAVE THE INSIDE SUNROOF SLIDER CLOSED GLASS WOULD HAVE RAINED DOWN ME DRIVING ALMOST CERTAINLY GETTING IN MY EYES AND POTENTIALLY CAUSING AN ACCIDENT AT HIGH SPEEDS
Corrective Action:
WE WERE DRIVING DOWN THE FREEWAY ON THE 5 WHEN BOOM OUR SUNROOF EXPLODED SHATTERING GLASS EVERYWHERE. WE WERE IN COMPLETE SHOCK AS NOTHING HIT THE CAR OR ANY DEBRIS OR ROCKS. WE CALLED OUR LOCAL BMW IMMEDIATELY AND WE GOT TRANSFERRED OVER TO OUR STANDARD SERVICE TECH THAT SCHEDULED AN APPOINTMENT WITH US THIS MORNING. AT THE DEALERSHIP THEY SAID THAT A ROCK MUST HIT IT AND WEAKENED THE GLASS AND THE PRESSURE WHILE DRIVING WITH WEAKENED GLASS CAN CAUSE IT TO SHATTER. I LET THEM KNOW THAT I RESEARCHED "EXPLODING SUNROOFS" AND IT HAS BEEN HAPPENING MORE FREQUENCY AND THAT THIS IS A HUGE SAFETY ISSUE THAT HAS TO DO WITH EITHER THE MANUFACTURING QUALIFY OR DEFECT. I CAN'T BELIEVE THAT BMW THINKS ITS OKAY TO HAVE A SUNROOF EXPLODE WHILE DRIVING AND NOT TAKE THIS MORE SERIOUSLY AND ARE TELLING THEIR SERVICE CENTER TO SAY ITS NOT BMW'S FAULT AND THE OWNERS RESPONSIBILITY. THE TECH WOMAN WE SPOKE WITH IN PERSON AT THE BMW IN ENCINITAS SAID TO US THAT SEE HAS SEEN THIS 3 TIMES AT THEIR SHOP AND SPECIFICALLY MENTIONED PRESSURE CHANGE WITH WEAKENS GLASS ILL CAUSE THIS TO HAPPEN. I DON'T SEE HOW KNOWN ISSUES OF EXPLODING GLASS IS ACCEPTABLE ON OUR STREETS AND FREEWAYS. THIS ISSUE NEEDS TO BE TAKEN VERY SERIOUSLY BECAUSE IF WE DIDN'T HAVE THE INSIDE SUNROOF SLIDER CLOSED GLASS WOULD HAVE RAINED DOWN ME DRIVING ALMOST CERTAINLY GETTING IN MY EYES AND POTENTIALLY CAUSING AN ACCIDENT AT HIGH SPEEDS
Additional Notes:
WE WERE DRIVING DOWN THE FREEWAY ON THE 5 WHEN BOOM OUR SUNROOF EXPLODED SHATTERING GLASS EVERYWHERE. WE WERE IN COMPLETE SHOCK AS NOTHING HIT THE CAR OR ANY DEBRIS OR ROCKS. WE CALLED OUR LOCAL BMW IMMEDIATELY AND WE GOT TRANSFERRED OVER TO OUR STANDARD SERVICE TECH THAT SCHEDULED AN APPOINTMENT WITH US THIS MORNING. AT THE DEALERSHIP THEY SAID THAT A ROCK MUST HIT IT AND WEAKENED THE GLASS AND THE PRESSURE WHILE DRIVING WITH WEAKENED GLASS CAN CAUSE IT TO SHATTER. I LET THEM KNOW THAT I RESEARCHED "EXPLODING SUNROOFS" AND IT HAS BEEN HAPPENING MORE FREQUENCY AND THAT THIS IS A HUGE SAFETY ISSUE THAT HAS TO DO WITH EITHER THE MANUFACTURING QUALIFY OR DEFECT. I CAN'T BELIEVE THAT BMW THINKS ITS OKAY TO HAVE A SUNROOF EXPLODE WHILE DRIVING AND NOT TAKE THIS MORE SERIOUSLY AND ARE TELLING THEIR SERVICE CENTER TO SAY ITS NOT BMW'S FAULT AND THE OWNERS RESPONSIBILITY. THE TECH WOMAN WE SPOKE WITH IN PERSON AT THE BMW IN ENCINITAS SAID TO US THAT SEE HAS SEEN THIS 3 TIMES AT THEIR SHOP AND SPECIFICALLY MENTIONED PRESSURE CHANGE WITH WEAKENS GLASS ILL CAUSE THIS TO HAPPEN. I DON'T SEE HOW KNOWN ISSUES OF EXPLODING GLASS IS ACCEPTABLE ON OUR STREETS AND FREEWAYS. THIS ISSUE NEEDS TO BE TAKEN VERY SERIOUSLY BECAUSE IF WE DIDN'T HAVE THE INSIDE SUNROOF SLIDER CLOSED GLASS WOULD HAVE RAINED DOWN ME DRIVING ALMOST CERTAINLY GETTING IN MY EYES AND POTENTIALLY CAUSING AN ACCIDENT AT HIGH SPEEDS
Mfg Campaign: 11120652
Recall Date: Aug 17, 2018
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
INCIDENT DATE: 9/18 LOCATION: NEW YORK STATE VEHICLE MILEAGE: 15,000 VEHICLE ACTION: ENTERING & ACCELERATING ON HIGHWAY DESCRIPTION: AFTER APPROXIMATELY 1.5HRS OF DRIVING, ON THE WAY HOME FROM A WEDDING IN RURAL NEW YORK, THE VEHICLE EXPERIENCED A SIGNIFICANT LOSS OF ENGINE POWER, SIGNIFICANT ENGINE VIBRATION AND A WARNING MESSAGE WHICH DISPLAYED "DRIVETRAIN MALFUNCTION" WHEN ATTEMPTING TO ENTER AND ACCELERATE ON THE HIGHWAY. THIS REQUIRED IMMEDIATE ACTION TO ASSESS THE SITUATION AND MAKE A SAFE EXIT FROM THE HIGHWAY. I WAS FORTUNATE THAT TRAFFIC CONDITIONS AT THE TIME WERE LIGHT, OTHERWISE THIS COULD HAVE EASILY RESULTED IN A SIGNIFICANT ACCIDENT LEADING TO SIGNIFICANT PROPERTY DAMAGE OR PERSONAL INJURY OR DEATH. TEMPORARY FIX: ONCE SAFELY ON THE SIDE OF THE HIGHWAY, I CONTACTED BMW ROADSIDE ASSISTANCE. THEY ADVISED ME TO TURN THE VEHICLE OFF WHILE DISCUSSING OPTIONS TO HAVE THE VEHICLE SERVICED. AFTER 5-10 MINUTES ON THE PHONE, WITHOUT A GOOD SOLUTION (GIVEN THE RURAL LOCATION AND DAY OF THE WEEK), I DECIDED TO RESTART THE CAR. UPON RESTART, THE VEHICLE TURNED OVER SUCCESSFULLY AND DID NOT INDICATE AN ERROR. I DECIDED TO ATTEMPT TO DRIVE THE VEHICLE, WHICH MADE IT THE BALANCE OF THE 4+ HOUR TRIP WITHOUT INCIDENT. UPON THE OPEN OF BUSINESS ON MONDAY 9/19, I INTEND TO CONTACT MY LOCAL BMW SERVICE CENTER TO HAVE THE CAR DIAGNOSED IMMEDIATELY.
Corrective Action:
INCIDENT DATE: 9/18 LOCATION: NEW YORK STATE VEHICLE MILEAGE: 15,000 VEHICLE ACTION: ENTERING & ACCELERATING ON HIGHWAY DESCRIPTION: AFTER APPROXIMATELY 1.5HRS OF DRIVING, ON THE WAY HOME FROM A WEDDING IN RURAL NEW YORK, THE VEHICLE EXPERIENCED A SIGNIFICANT LOSS OF ENGINE POWER, SIGNIFICANT ENGINE VIBRATION AND A WARNING MESSAGE WHICH DISPLAYED "DRIVETRAIN MALFUNCTION" WHEN ATTEMPTING TO ENTER AND ACCELERATE ON THE HIGHWAY. THIS REQUIRED IMMEDIATE ACTION TO ASSESS THE SITUATION AND MAKE A SAFE EXIT FROM THE HIGHWAY. I WAS FORTUNATE THAT TRAFFIC CONDITIONS AT THE TIME WERE LIGHT, OTHERWISE THIS COULD HAVE EASILY RESULTED IN A SIGNIFICANT ACCIDENT LEADING TO SIGNIFICANT PROPERTY DAMAGE OR PERSONAL INJURY OR DEATH. TEMPORARY FIX: ONCE SAFELY ON THE SIDE OF THE HIGHWAY, I CONTACTED BMW ROADSIDE ASSISTANCE. THEY ADVISED ME TO TURN THE VEHICLE OFF WHILE DISCUSSING OPTIONS TO HAVE THE VEHICLE SERVICED. AFTER 5-10 MINUTES ON THE PHONE, WITHOUT A GOOD SOLUTION (GIVEN THE RURAL LOCATION AND DAY OF THE WEEK), I DECIDED TO RESTART THE CAR. UPON RESTART, THE VEHICLE TURNED OVER SUCCESSFULLY AND DID NOT INDICATE AN ERROR. I DECIDED TO ATTEMPT TO DRIVE THE VEHICLE, WHICH MADE IT THE BALANCE OF THE 4+ HOUR TRIP WITHOUT INCIDENT. UPON THE OPEN OF BUSINESS ON MONDAY 9/19, I INTEND TO CONTACT MY LOCAL BMW SERVICE CENTER TO HAVE THE CAR DIAGNOSED IMMEDIATELY.
Additional Notes:
INCIDENT DATE: 9/18 LOCATION: NEW YORK STATE VEHICLE MILEAGE: 15,000 VEHICLE ACTION: ENTERING & ACCELERATING ON HIGHWAY DESCRIPTION: AFTER APPROXIMATELY 1.5HRS OF DRIVING, ON THE WAY HOME FROM A WEDDING IN RURAL NEW YORK, THE VEHICLE EXPERIENCED A SIGNIFICANT LOSS OF ENGINE POWER, SIGNIFICANT ENGINE VIBRATION AND A WARNING MESSAGE WHICH DISPLAYED "DRIVETRAIN MALFUNCTION" WHEN ATTEMPTING TO ENTER AND ACCELERATE ON THE HIGHWAY. THIS REQUIRED IMMEDIATE ACTION TO ASSESS THE SITUATION AND MAKE A SAFE EXIT FROM THE HIGHWAY. I WAS FORTUNATE THAT TRAFFIC CONDITIONS AT THE TIME WERE LIGHT, OTHERWISE THIS COULD HAVE EASILY RESULTED IN A SIGNIFICANT ACCIDENT LEADING TO SIGNIFICANT PROPERTY DAMAGE OR PERSONAL INJURY OR DEATH. TEMPORARY FIX: ONCE SAFELY ON THE SIDE OF THE HIGHWAY, I CONTACTED BMW ROADSIDE ASSISTANCE. THEY ADVISED ME TO TURN THE VEHICLE OFF WHILE DISCUSSING OPTIONS TO HAVE THE VEHICLE SERVICED. AFTER 5-10 MINUTES ON THE PHONE, WITHOUT A GOOD SOLUTION (GIVEN THE RURAL LOCATION AND DAY OF THE WEEK), I DECIDED TO RESTART THE CAR. UPON RESTART, THE VEHICLE TURNED OVER SUCCESSFULLY AND DID NOT INDICATE AN ERROR. I DECIDED TO ATTEMPT TO DRIVE THE VEHICLE, WHICH MADE IT THE BALANCE OF THE 4+ HOUR TRIP WITHOUT INCIDENT. UPON THE OPEN OF BUSINESS ON MONDAY 9/19, I INTEND TO CONTACT MY LOCAL BMW SERVICE CENTER TO HAVE THE CAR DIAGNOSED IMMEDIATELY.
Mfg Campaign: 10907470
Recall Date: Sep 18, 2016
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING THE VEHICLE WHICH WAS IN MOTION, A NEW 2016 BMW 328 GT, THE BRAKES COMPLETELY FAILED, CAR COULD NOT BE STOPPED, EMERGENCY BRAKE PULLED WITH FULL PRESSURE ON BRAKE PEDAL, CAR EVENTUALLY SLOWED AND STOPPED BEFORE STRIKING OTHER VEHICLES IN ITS PATH. CAR RETURNED TO BMW AND BMW STATED THAT BRAKES NOW WORK. BMW REFUSED TO PROVIDE FURTHER ASSESSMENT OR SERVICE DESPITE BEING AWARE OF RECENT PRIOR VEHICLES FOR BMW BRAKE FAILURE.
Corrective Action:
WHILE DRIVING THE VEHICLE WHICH WAS IN MOTION, A NEW 2016 BMW 328 GT, THE BRAKES COMPLETELY FAILED, CAR COULD NOT BE STOPPED, EMERGENCY BRAKE PULLED WITH FULL PRESSURE ON BRAKE PEDAL, CAR EVENTUALLY SLOWED AND STOPPED BEFORE STRIKING OTHER VEHICLES IN ITS PATH. CAR RETURNED TO BMW AND BMW STATED THAT BRAKES NOW WORK. BMW REFUSED TO PROVIDE FURTHER ASSESSMENT OR SERVICE DESPITE BEING AWARE OF RECENT PRIOR VEHICLES FOR BMW BRAKE FAILURE.
Additional Notes:
WHILE DRIVING THE VEHICLE WHICH WAS IN MOTION, A NEW 2016 BMW 328 GT, THE BRAKES COMPLETELY FAILED, CAR COULD NOT BE STOPPED, EMERGENCY BRAKE PULLED WITH FULL PRESSURE ON BRAKE PEDAL, CAR EVENTUALLY SLOWED AND STOPPED BEFORE STRIKING OTHER VEHICLES IN ITS PATH. CAR RETURNED TO BMW AND BMW STATED THAT BRAKES NOW WORK. BMW REFUSED TO PROVIDE FURTHER ASSESSMENT OR SERVICE DESPITE BEING AWARE OF RECENT PRIOR VEHICLES FOR BMW BRAKE FAILURE.
Mfg Campaign: 10850859
Recall Date: Mar 21, 2016
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