Complaints & Recalls
Consumer Complaints
11 ComplaintsBmw Of North America, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 BMW 320i. The contact stated that while his son was driving 35 MPH after an oil change was performed on the vehicle, the message "Engine Temperature High. Drive Moderately to Cool Engine. Consult Service Center" was displayed. The vehicle was towed to the same independent mechanic, where an unknown diagnosis was made. The vehicle was not repaired. The vehicle was towed to the dealer, where it was diagnosed that the water pump electrical connector and wiring were corroded, fractured and needed to be replaced. The vehicle was not repaired. The vehicle was then towed to another dealer, where it was diagnosed that the water pump and the electrical connector needed to be replaced. The contact related the failure to an unknown recall. The manufacturer was notified of the failure. No further information was available. The failure mileage was approximately 94,000.
Corrective Action:
The contact owns a 2017 BMW 320i. The contact stated that while his son was driving 35 MPH after an oil change was performed on the vehicle, the message "Engine Temperature High. Drive Moderately to Cool Engine. Consult Service Center" was displayed. The vehicle was towed to the same independent mechanic, where an unknown diagnosis was made. The vehicle was not repaired. The vehicle was towed to the dealer, where it was diagnosed that the water pump electrical connector and wiring were corroded, fractured and needed to be replaced. The vehicle was not repaired. The vehicle was then towed to another dealer, where it was diagnosed that the water pump and the electrical connector needed to be replaced. The contact related the failure to an unknown recall. The manufacturer was notified of the failure. No further information was available. The failure mileage was approximately 94,000.
Additional Notes:
The contact owns a 2017 BMW 320i. The contact stated that while his son was driving 35 MPH after an oil change was performed on the vehicle, the message "Engine Temperature High. Drive Moderately to Cool Engine. Consult Service Center" was displayed. The vehicle was towed to the same independent mechanic, where an unknown diagnosis was made. The vehicle was not repaired. The vehicle was towed to the dealer, where it was diagnosed that the water pump electrical connector and wiring were corroded, fractured and needed to be replaced. The vehicle was not repaired. The vehicle was then towed to another dealer, where it was diagnosed that the water pump and the electrical connector needed to be replaced. The contact related the failure to an unknown recall. The manufacturer was notified of the failure. No further information was available. The failure mileage was approximately 94,000.
Mfg Campaign: 11662649
Recall Date: May 22, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
On yesterday i went to the Bmw dealership for service. once i got there i reported that i been smelling a burning smell coming from underneath the hood. well the technician can back and reported i have 3 leaks. i was told i needed to replaced EG58 Gasket oil Filter housing, EN17 cylinder head cover Gasket. i need to know if my 2017 Bmw 320i have a Recall on this matter. i believe in 2022 from what i read today.
Corrective Action:
On yesterday i went to the Bmw dealership for service. once i got there i reported that i been smelling a burning smell coming from underneath the hood. well the technician can back and reported i have 3 leaks. i was told i needed to replaced EG58 Gasket oil Filter housing, EN17 cylinder head cover Gasket. i need to know if my 2017 Bmw 320i have a Recall on this matter. i believe in 2022 from what i read today.
Additional Notes:
On yesterday i went to the Bmw dealership for service. once i got there i reported that i been smelling a burning smell coming from underneath the hood. well the technician can back and reported i have 3 leaks. i was told i needed to replaced EG58 Gasket oil Filter housing, EN17 cylinder head cover Gasket. i need to know if my 2017 Bmw 320i have a Recall on this matter. i believe in 2022 from what i read today.
Mfg Campaign: 11627623
Recall Date: Nov 26, 2024
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I’m not sure why my car was not apart of this water pump recall. I was driving without any warning my car started stalling and then completely stopped on me. I had to pay for a new water pump due to this. I thought that was was strange as I have always be up on all maintenance for my car. My car was in top notch condition and this occurred from no where. Thank God I was not hit.; but this did cause me a lot of hassle and money. I am asking BMW to refund me for my time lost and money spent. My car should be among BMW recall. Please add this car model to the recall and refund me my money.
Corrective Action:
I’m not sure why my car was not apart of this water pump recall. I was driving without any warning my car started stalling and then completely stopped on me. I had to pay for a new water pump due to this. I thought that was was strange as I have always be up on all maintenance for my car. My car was in top notch condition and this occurred from no where. Thank God I was not hit.; but this did cause me a lot of hassle and money. I am asking BMW to refund me for my time lost and money spent. My car should be among BMW recall. Please add this car model to the recall and refund me my money.
Additional Notes:
I’m not sure why my car was not apart of this water pump recall. I was driving without any warning my car started stalling and then completely stopped on me. I had to pay for a new water pump due to this. I thought that was was strange as I have always be up on all maintenance for my car. My car was in top notch condition and this occurred from no where. Thank God I was not hit.; but this did cause me a lot of hassle and money. I am asking BMW to refund me for my time lost and money spent. My car should be among BMW recall. Please add this car model to the recall and refund me my money.
Mfg Campaign: 11609755
Recall Date: Aug 20, 2024
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I’m not sure why my car was not apart of this water pump recall. I was driving without any warning my car started stalling and then completely stopped on me. I had to pay for a new water pump due to this. I thought that was was strange as I have always be up on all maintenance for my car. My car was in top notch condition and this occurred from no where. Thank God I was not hit.; but this did cause me a lot of hassle and money. I am asking BMW to refund me for my time lost and money spent. My car should be among BMW recall. Please add this car model to the recall and refund me my money.
Corrective Action:
I’m not sure why my car was not apart of this water pump recall. I was driving without any warning my car started stalling and then completely stopped on me. I had to pay for a new water pump due to this. I thought that was was strange as I have always be up on all maintenance for my car. My car was in top notch condition and this occurred from no where. Thank God I was not hit.; but this did cause me a lot of hassle and money. I am asking BMW to refund me for my time lost and money spent. My car should be among BMW recall. Please add this car model to the recall and refund me my money.
Additional Notes:
I’m not sure why my car was not apart of this water pump recall. I was driving without any warning my car started stalling and then completely stopped on me. I had to pay for a new water pump due to this. I thought that was was strange as I have always be up on all maintenance for my car. My car was in top notch condition and this occurred from no where. Thank God I was not hit.; but this did cause me a lot of hassle and money. I am asking BMW to refund me for my time lost and money spent. My car should be among BMW recall. Please add this car model to the recall and refund me my money.
Mfg Campaign: 11609755
Recall Date: Aug 20, 2024
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
On May 4th, at approximately 6:45 AM, I was driving in heavy rain at a speed under 65 miles per hour when my car hydroplaned and I lost control. This resulted in a significant accident. Despite the severity of the crash, the steering wheel airbag did not deploy, which resulted in a whiplash neck injury for me. There were no warning lamps or messages indicating a problem before the incident. However, after the crash, all the lights on the dashboard turned on. The malfunctioning airbag posed a serious risk to my safety. The vehicle has not been inspected by a dealer, manufacturer, police, insurance representatives, or independent service centers since the incident
Corrective Action:
On May 4th, at approximately 6:45 AM, I was driving in heavy rain at a speed under 65 miles per hour when my car hydroplaned and I lost control. This resulted in a significant accident. Despite the severity of the crash, the steering wheel airbag did not deploy, which resulted in a whiplash neck injury for me. There were no warning lamps or messages indicating a problem before the incident. However, after the crash, all the lights on the dashboard turned on. The malfunctioning airbag posed a serious risk to my safety. The vehicle has not been inspected by a dealer, manufacturer, police, insurance representatives, or independent service centers since the incident
Additional Notes:
On May 4th, at approximately 6:45 AM, I was driving in heavy rain at a speed under 65 miles per hour when my car hydroplaned and I lost control. This resulted in a significant accident. Despite the severity of the crash, the steering wheel airbag did not deploy, which resulted in a whiplash neck injury for me. There were no warning lamps or messages indicating a problem before the incident. However, after the crash, all the lights on the dashboard turned on. The malfunctioning airbag posed a serious risk to my safety. The vehicle has not been inspected by a dealer, manufacturer, police, insurance representatives, or independent service centers since the incident
Mfg Campaign: 11591894
Recall Date: Jun 1, 2024
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Cracked fuel tank. Smells of gasoline when the tank is full but the odor goes away once the fuel level gets below 3/4-1/2 a tank. Here is a walk around video of when my car was in for this issue [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Cracked fuel tank. Smells of gasoline when the tank is full but the odor goes away once the fuel level gets below 3/4-1/2 a tank. Here is a walk around video of when my car was in for this issue [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Cracked fuel tank. Smells of gasoline when the tank is full but the odor goes away once the fuel level gets below 3/4-1/2 a tank. Here is a walk around video of when my car was in for this issue [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11560376
Recall Date: Dec 15, 2023
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The A/C shuts off after driving 40 minutes and the temperature of 250. Blower is running but will barely force air into the cabin
Corrective Action:
The A/C shuts off after driving 40 minutes and the temperature of 250. Blower is running but will barely force air into the cabin
Additional Notes:
The A/C shuts off after driving 40 minutes and the temperature of 250. Blower is running but will barely force air into the cabin
Mfg Campaign: 11538397
Recall Date: Aug 14, 2023
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 BMW 320I. The contact stated that while starting the vehicle, the contact stated that there was white smoke coming from the exhaust tip. The contact related the failure to Technical Service Bulletin: SI B11 11 16 (N20 Engine Oil Feed Line to The Turbo Charger). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000.
Corrective Action:
The contact owns a 2017 BMW 320I. The contact stated that while starting the vehicle, the contact stated that there was white smoke coming from the exhaust tip. The contact related the failure to Technical Service Bulletin: SI B11 11 16 (N20 Engine Oil Feed Line to The Turbo Charger). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000.
Additional Notes:
The contact owns a 2017 BMW 320I. The contact stated that while starting the vehicle, the contact stated that there was white smoke coming from the exhaust tip. The contact related the failure to Technical Service Bulletin: SI B11 11 16 (N20 Engine Oil Feed Line to The Turbo Charger). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000.
Mfg Campaign: 11525044
Recall Date: Jun 2, 2023
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The brakes wouldn’t work and car kept going even though I tried to brake several times and with all my strength The car stopped when crashed another car and I was able to shut down the car but the brakes did not work. The crash was very severe and airbags didn’t deploy. A faulty airbag message was shown on my car screen.
Corrective Action:
The brakes wouldn’t work and car kept going even though I tried to brake several times and with all my strength The car stopped when crashed another car and I was able to shut down the car but the brakes did not work. The crash was very severe and airbags didn’t deploy. A faulty airbag message was shown on my car screen.
Additional Notes:
The brakes wouldn’t work and car kept going even though I tried to brake several times and with all my strength The car stopped when crashed another car and I was able to shut down the car but the brakes did not work. The crash was very severe and airbags didn’t deploy. A faulty airbag message was shown on my car screen.
Mfg Campaign: 11475820
Recall Date: Jul 25, 2022
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brakes wouldn’t work and car kept going even though I tried to brake several times and with all my strength The car stopped when crashed another car and I was able to shut down the car but the brakes did not work. The crash was very severe and airbags didn’t deploy. A faulty airbag message was shown on my car screen.
Corrective Action:
The brakes wouldn’t work and car kept going even though I tried to brake several times and with all my strength The car stopped when crashed another car and I was able to shut down the car but the brakes did not work. The crash was very severe and airbags didn’t deploy. A faulty airbag message was shown on my car screen.
Additional Notes:
The brakes wouldn’t work and car kept going even though I tried to brake several times and with all my strength The car stopped when crashed another car and I was able to shut down the car but the brakes did not work. The crash was very severe and airbags didn’t deploy. A faulty airbag message was shown on my car screen.
Mfg Campaign: 11475820
Recall Date: Jul 25, 2022
Bmw Of North America, Llc
Defect Description:
WHEELS
Potential Consequences:
The brakes wouldn’t work and car kept going even though I tried to brake several times and with all my strength The car stopped when crashed another car and I was able to shut down the car but the brakes did not work. The crash was very severe and airbags didn’t deploy. A faulty airbag message was shown on my car screen.
Corrective Action:
The brakes wouldn’t work and car kept going even though I tried to brake several times and with all my strength The car stopped when crashed another car and I was able to shut down the car but the brakes did not work. The crash was very severe and airbags didn’t deploy. A faulty airbag message was shown on my car screen.
Additional Notes:
The brakes wouldn’t work and car kept going even though I tried to brake several times and with all my strength The car stopped when crashed another car and I was able to shut down the car but the brakes did not work. The crash was very severe and airbags didn’t deploy. A faulty airbag message was shown on my car screen.
Mfg Campaign: 11475820
Recall Date: Jul 25, 2022
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