Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2023-2024 228i, 228i xDrive, and 2025 MINI Countryman S ALL4 vehicles. The bolts that connect the front body structure to the vehicle chassis may not have been tightened properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Recall Date: Sep 25, 2024
Consumer Complaints
6 ComplaintsBmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have this model 2023 with about 6000 miles which makes a noise when in reverse. I have the same model year 2021 which has 25000 miles. The dealer states the brakes and rotors may have issues on the 25000 . If this occurs on a same model type two years apart and 19000 mile difference this is questionable. I have also had failure on the I drive system for frontal crash warning on 2023 not repaired after documenting it failed twice.
Corrective Action:
I have this model 2023 with about 6000 miles which makes a noise when in reverse. I have the same model year 2021 which has 25000 miles. The dealer states the brakes and rotors may have issues on the 25000 . If this occurs on a same model type two years apart and 19000 mile difference this is questionable. I have also had failure on the I drive system for frontal crash warning on 2023 not repaired after documenting it failed twice.
Additional Notes:
I have this model 2023 with about 6000 miles which makes a noise when in reverse. I have the same model year 2021 which has 25000 miles. The dealer states the brakes and rotors may have issues on the 25000 . If this occurs on a same model type two years apart and 19000 mile difference this is questionable. I have also had failure on the I drive system for frontal crash warning on 2023 not repaired after documenting it failed twice.
Mfg Campaign: 11591319
Recall Date: May 29, 2024
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I have this model 2023 with about 6000 miles which makes a noise when in reverse. I have the same model year 2021 which has 25000 miles. The dealer states the brakes and rotors may have issues on the 25000 . If this occurs on a same model type two years apart and 19000 mile difference this is questionable. I have also had failure on the I drive system for frontal crash warning on 2023 not repaired after documenting it failed twice.
Corrective Action:
I have this model 2023 with about 6000 miles which makes a noise when in reverse. I have the same model year 2021 which has 25000 miles. The dealer states the brakes and rotors may have issues on the 25000 . If this occurs on a same model type two years apart and 19000 mile difference this is questionable. I have also had failure on the I drive system for frontal crash warning on 2023 not repaired after documenting it failed twice.
Additional Notes:
I have this model 2023 with about 6000 miles which makes a noise when in reverse. I have the same model year 2021 which has 25000 miles. The dealer states the brakes and rotors may have issues on the 25000 . If this occurs on a same model type two years apart and 19000 mile difference this is questionable. I have also had failure on the I drive system for frontal crash warning on 2023 not repaired after documenting it failed twice.
Mfg Campaign: 11591319
Recall Date: May 29, 2024
Bmw Of North America, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
I have this model 2023 with about 6000 miles which makes a noise when in reverse. I have the same model year 2021 which has 25000 miles. The dealer states the brakes and rotors may have issues on the 25000 . If this occurs on a same model type two years apart and 19000 mile difference this is questionable. I have also had failure on the I drive system for frontal crash warning on 2023 not repaired after documenting it failed twice.
Corrective Action:
I have this model 2023 with about 6000 miles which makes a noise when in reverse. I have the same model year 2021 which has 25000 miles. The dealer states the brakes and rotors may have issues on the 25000 . If this occurs on a same model type two years apart and 19000 mile difference this is questionable. I have also had failure on the I drive system for frontal crash warning on 2023 not repaired after documenting it failed twice.
Additional Notes:
I have this model 2023 with about 6000 miles which makes a noise when in reverse. I have the same model year 2021 which has 25000 miles. The dealer states the brakes and rotors may have issues on the 25000 . If this occurs on a same model type two years apart and 19000 mile difference this is questionable. I have also had failure on the I drive system for frontal crash warning on 2023 not repaired after documenting it failed twice.
Mfg Campaign: 11591319
Recall Date: May 29, 2024
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Shifter failure: IN DRIVE mode, the shifter moves to neutral with slight movement of wrist. The shifter is NOT locked thus requiring intentional shift movement, alas simply brushing your arm against it as you reach for the coffee or the radio causes the vehicle to STOP driving Safety Risk: While driving, the car STOPS accelerating and requires the owner to manually put the car back into drive, while other cars are gaining speed on the car, as it is an unintentional manunever, thus the driver does not realize the car has lost speed as it was not intended BMW Corporate, and Dealer were notified, not police, or insurance Both the dealer and the service tech stated this is allowed and acceptable I asked to return the vehicle and was told that I could NOT, despite vehicle being less than 30 days from purchase There were NO warning lamps, there are no messages that come on, the car simply stops driving as you are turning the radio or grabbing your coffee and the only symptom or warning is when you realize in fact the car has shifted
Corrective Action:
Shifter failure: IN DRIVE mode, the shifter moves to neutral with slight movement of wrist. The shifter is NOT locked thus requiring intentional shift movement, alas simply brushing your arm against it as you reach for the coffee or the radio causes the vehicle to STOP driving Safety Risk: While driving, the car STOPS accelerating and requires the owner to manually put the car back into drive, while other cars are gaining speed on the car, as it is an unintentional manunever, thus the driver does not realize the car has lost speed as it was not intended BMW Corporate, and Dealer were notified, not police, or insurance Both the dealer and the service tech stated this is allowed and acceptable I asked to return the vehicle and was told that I could NOT, despite vehicle being less than 30 days from purchase There were NO warning lamps, there are no messages that come on, the car simply stops driving as you are turning the radio or grabbing your coffee and the only symptom or warning is when you realize in fact the car has shifted
Additional Notes:
Shifter failure: IN DRIVE mode, the shifter moves to neutral with slight movement of wrist. The shifter is NOT locked thus requiring intentional shift movement, alas simply brushing your arm against it as you reach for the coffee or the radio causes the vehicle to STOP driving Safety Risk: While driving, the car STOPS accelerating and requires the owner to manually put the car back into drive, while other cars are gaining speed on the car, as it is an unintentional manunever, thus the driver does not realize the car has lost speed as it was not intended BMW Corporate, and Dealer were notified, not police, or insurance Both the dealer and the service tech stated this is allowed and acceptable I asked to return the vehicle and was told that I could NOT, despite vehicle being less than 30 days from purchase There were NO warning lamps, there are no messages that come on, the car simply stops driving as you are turning the radio or grabbing your coffee and the only symptom or warning is when you realize in fact the car has shifted
Mfg Campaign: 11533921
Recall Date: Jul 23, 2023
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Shifter failure: IN DRIVE mode, the shifter moves to neutral with slight movement of wrist. The shifter is NOT locked thus requiring intentional shift movement, alas simply brushing your arm against it as you reach for the coffee or the radio causes the vehicle to STOP driving Safety Risk: While driving, the car STOPS accelerating and requires the owner to manually put the car back into drive, while other cars are gaining speed on the car, as it is an unintentional manunever, thus the driver does not realize the car has lost speed as it was not intended BMW Corporate, and Dealer were notified, not police, or insurance Both the dealer and the service tech stated this is allowed and acceptable I asked to return the vehicle and was told that I could NOT, despite vehicle being less than 30 days from purchase There were NO warning lamps, there are no messages that come on, the car simply stops driving as you are turning the radio or grabbing your coffee and the only symptom or warning is when you realize in fact the car has shifted
Corrective Action:
Shifter failure: IN DRIVE mode, the shifter moves to neutral with slight movement of wrist. The shifter is NOT locked thus requiring intentional shift movement, alas simply brushing your arm against it as you reach for the coffee or the radio causes the vehicle to STOP driving Safety Risk: While driving, the car STOPS accelerating and requires the owner to manually put the car back into drive, while other cars are gaining speed on the car, as it is an unintentional manunever, thus the driver does not realize the car has lost speed as it was not intended BMW Corporate, and Dealer were notified, not police, or insurance Both the dealer and the service tech stated this is allowed and acceptable I asked to return the vehicle and was told that I could NOT, despite vehicle being less than 30 days from purchase There were NO warning lamps, there are no messages that come on, the car simply stops driving as you are turning the radio or grabbing your coffee and the only symptom or warning is when you realize in fact the car has shifted
Additional Notes:
Shifter failure: IN DRIVE mode, the shifter moves to neutral with slight movement of wrist. The shifter is NOT locked thus requiring intentional shift movement, alas simply brushing your arm against it as you reach for the coffee or the radio causes the vehicle to STOP driving Safety Risk: While driving, the car STOPS accelerating and requires the owner to manually put the car back into drive, while other cars are gaining speed on the car, as it is an unintentional manunever, thus the driver does not realize the car has lost speed as it was not intended BMW Corporate, and Dealer were notified, not police, or insurance Both the dealer and the service tech stated this is allowed and acceptable I asked to return the vehicle and was told that I could NOT, despite vehicle being less than 30 days from purchase There were NO warning lamps, there are no messages that come on, the car simply stops driving as you are turning the radio or grabbing your coffee and the only symptom or warning is when you realize in fact the car has shifted
Mfg Campaign: 11533921
Recall Date: Jul 23, 2023
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Shifter failure: IN DRIVE mode, the shifter moves to neutral with slight movement of wrist. The shifter is NOT locked thus requiring intentional shift movement, alas simply brushing your arm against it as you reach for the coffee or the radio causes the vehicle to STOP driving Safety Risk: While driving, the car STOPS accelerating and requires the owner to manually put the car back into drive, while other cars are gaining speed on the car, as it is an unintentional manunever, thus the driver does not realize the car has lost speed as it was not intended BMW Corporate, and Dealer were notified, not police, or insurance Both the dealer and the service tech stated this is allowed and acceptable I asked to return the vehicle and was told that I could NOT, despite vehicle being less than 30 days from purchase There were NO warning lamps, there are no messages that come on, the car simply stops driving as you are turning the radio or grabbing your coffee and the only symptom or warning is when you realize in fact the car has shifted
Corrective Action:
Shifter failure: IN DRIVE mode, the shifter moves to neutral with slight movement of wrist. The shifter is NOT locked thus requiring intentional shift movement, alas simply brushing your arm against it as you reach for the coffee or the radio causes the vehicle to STOP driving Safety Risk: While driving, the car STOPS accelerating and requires the owner to manually put the car back into drive, while other cars are gaining speed on the car, as it is an unintentional manunever, thus the driver does not realize the car has lost speed as it was not intended BMW Corporate, and Dealer were notified, not police, or insurance Both the dealer and the service tech stated this is allowed and acceptable I asked to return the vehicle and was told that I could NOT, despite vehicle being less than 30 days from purchase There were NO warning lamps, there are no messages that come on, the car simply stops driving as you are turning the radio or grabbing your coffee and the only symptom or warning is when you realize in fact the car has shifted
Additional Notes:
Shifter failure: IN DRIVE mode, the shifter moves to neutral with slight movement of wrist. The shifter is NOT locked thus requiring intentional shift movement, alas simply brushing your arm against it as you reach for the coffee or the radio causes the vehicle to STOP driving Safety Risk: While driving, the car STOPS accelerating and requires the owner to manually put the car back into drive, while other cars are gaining speed on the car, as it is an unintentional manunever, thus the driver does not realize the car has lost speed as it was not intended BMW Corporate, and Dealer were notified, not police, or insurance Both the dealer and the service tech stated this is allowed and acceptable I asked to return the vehicle and was told that I could NOT, despite vehicle being less than 30 days from purchase There were NO warning lamps, there are no messages that come on, the car simply stops driving as you are turning the radio or grabbing your coffee and the only symptom or warning is when you realize in fact the car has shifted
Mfg Campaign: 11533921
Recall Date: Jul 23, 2023
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