Complaints & Recalls
Consumer Complaints
1 ComplaintBlack Series Campers Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SOLAR PANEL DETACHED FROM ROOF OF RV CAMPER WHILE TRAVELING ON HIGHWAY AFTER PICKING UP NEW RV CAMPER FROM DEALER AND RETURNING HOME. RV CAMPER WAS PURCHASED NEW SEVERAL DAYS PRIOR TO SOLAR PANEL DETACHING FROM ROOF, WHICH WAS APPROXIMATELY JULY 3, 2020 (RANGE OF TRAVEL DAYS JULY 2 - JULY 6, 2020). SOLAR PANEL WHICH DETACHED WAS FACTORY INSTALLED, YET NOT SECURELY ATTACHED BY MANUFACTURER. WHEN INCIDENT REPORTED TO DEALER, DEALER STATED IT HAS HAPPENED BEFORE TO OTHER CUSTOMER(S).
Corrective Action:
SOLAR PANEL DETACHED FROM ROOF OF RV CAMPER WHILE TRAVELING ON HIGHWAY AFTER PICKING UP NEW RV CAMPER FROM DEALER AND RETURNING HOME. RV CAMPER WAS PURCHASED NEW SEVERAL DAYS PRIOR TO SOLAR PANEL DETACHING FROM ROOF, WHICH WAS APPROXIMATELY JULY 3, 2020 (RANGE OF TRAVEL DAYS JULY 2 - JULY 6, 2020). SOLAR PANEL WHICH DETACHED WAS FACTORY INSTALLED, YET NOT SECURELY ATTACHED BY MANUFACTURER. WHEN INCIDENT REPORTED TO DEALER, DEALER STATED IT HAS HAPPENED BEFORE TO OTHER CUSTOMER(S).
Additional Notes:
SOLAR PANEL DETACHED FROM ROOF OF RV CAMPER WHILE TRAVELING ON HIGHWAY AFTER PICKING UP NEW RV CAMPER FROM DEALER AND RETURNING HOME. RV CAMPER WAS PURCHASED NEW SEVERAL DAYS PRIOR TO SOLAR PANEL DETACHING FROM ROOF, WHICH WAS APPROXIMATELY JULY 3, 2020 (RANGE OF TRAVEL DAYS JULY 2 - JULY 6, 2020). SOLAR PANEL WHICH DETACHED WAS FACTORY INSTALLED, YET NOT SECURELY ATTACHED BY MANUFACTURER. WHEN INCIDENT REPORTED TO DEALER, DEALER STATED IT HAS HAPPENED BEFORE TO OTHER CUSTOMER(S).
Mfg Campaign: 11375847
Recall Date: Nov 22, 2020
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