Complaints & Recalls
Consumer Complaints
3 ComplaintsBentley Motors, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On Monday December 4, 2023, at about 1:30pm, it was a normal sunny day, I was headed eastbound on [XXX] . I was coming to a stop at the intersection of Airport Rd. I was in the turn lane to go north on Airport Rd. No one was in front of me. As I was almost stopped, only going one or two mph, the car suddenly lurched forward. Since my right foot was already on the brake I quickly pushed the brake down with full force and was able to stop the car. If there had been another car in front of me, or a person crossing the intersection I would of hit the car or person. Two days before I had heard about the 2022 Bentley Flying Spur crashing in Niagara Falls. When I heard of this crash I immediately thought the car took off on its own and the driver couldn’t stop it as this happened to my wife in her 2006 BMW M6 when it was about 2-3 years old. I immediately contacted the CEO of Bentley via email and he responded and had the President of the North America operation call me. He had an engineer come from Germany to take the “black box” out of the car and back to Germany to examine it. Three weeks later they said there was nothing wrong with the car. I then sold the car immediately and took a huge loss on it. After this happened in my Bentley I contacted Bentley in Crewe, England via email on 12/7/23 and they told me to call the local dealer and have them pick up the car so I did but they refused to do it when I told them I didn’t want the car back. I then notified Bentley again and they wrote back on 12/7/23 and said they are reviewing my info and they said they would have their North American people call me. On Monday 12/10/23 they had not responded so I wrote them again. After no response I emailed the CEO Adrian Hallmark and he responded and said they would like to pick up the car and look at it. Then his Consumer Affairs Manager for the Americas called and I told him I am not giving them the car without the US Government being involved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552
Corrective Action:
On Monday December 4, 2023, at about 1:30pm, it was a normal sunny day, I was headed eastbound on [XXX] . I was coming to a stop at the intersection of Airport Rd. I was in the turn lane to go north on Airport Rd. No one was in front of me. As I was almost stopped, only going one or two mph, the car suddenly lurched forward. Since my right foot was already on the brake I quickly pushed the brake down with full force and was able to stop the car. If there had been another car in front of me, or a person crossing the intersection I would of hit the car or person. Two days before I had heard about the 2022 Bentley Flying Spur crashing in Niagara Falls. When I heard of this crash I immediately thought the car took off on its own and the driver couldn’t stop it as this happened to my wife in her 2006 BMW M6 when it was about 2-3 years old. I immediately contacted the CEO of Bentley via email and he responded and had the President of the North America operation call me. He had an engineer come from Germany to take the “black box” out of the car and back to Germany to examine it. Three weeks later they said there was nothing wrong with the car. I then sold the car immediately and took a huge loss on it. After this happened in my Bentley I contacted Bentley in Crewe, England via email on 12/7/23 and they told me to call the local dealer and have them pick up the car so I did but they refused to do it when I told them I didn’t want the car back. I then notified Bentley again and they wrote back on 12/7/23 and said they are reviewing my info and they said they would have their North American people call me. On Monday 12/10/23 they had not responded so I wrote them again. After no response I emailed the CEO Adrian Hallmark and he responded and said they would like to pick up the car and look at it. Then his Consumer Affairs Manager for the Americas called and I told him I am not giving them the car without the US Government being involved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552
Additional Notes:
On Monday December 4, 2023, at about 1:30pm, it was a normal sunny day, I was headed eastbound on [XXX] . I was coming to a stop at the intersection of Airport Rd. I was in the turn lane to go north on Airport Rd. No one was in front of me. As I was almost stopped, only going one or two mph, the car suddenly lurched forward. Since my right foot was already on the brake I quickly pushed the brake down with full force and was able to stop the car. If there had been another car in front of me, or a person crossing the intersection I would of hit the car or person. Two days before I had heard about the 2022 Bentley Flying Spur crashing in Niagara Falls. When I heard of this crash I immediately thought the car took off on its own and the driver couldn’t stop it as this happened to my wife in her 2006 BMW M6 when it was about 2-3 years old. I immediately contacted the CEO of Bentley via email and he responded and had the President of the North America operation call me. He had an engineer come from Germany to take the “black box” out of the car and back to Germany to examine it. Three weeks later they said there was nothing wrong with the car. I then sold the car immediately and took a huge loss on it. After this happened in my Bentley I contacted Bentley in Crewe, England via email on 12/7/23 and they told me to call the local dealer and have them pick up the car so I did but they refused to do it when I told them I didn’t want the car back. I then notified Bentley again and they wrote back on 12/7/23 and said they are reviewing my info and they said they would have their North American people call me. On Monday 12/10/23 they had not responded so I wrote them again. After no response I emailed the CEO Adrian Hallmark and he responded and said they would like to pick up the car and look at it. Then his Consumer Affairs Manager for the Americas called and I told him I am not giving them the car without the US Government being involved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552
Mfg Campaign: 11560501
Recall Date: Dec 17, 2023
Bentley Motors, Inc.
Defect Description:
ENGINE
Potential Consequences:
On Monday December 4, 2023, at about 1:30pm, it was a normal sunny day, I was headed eastbound on [XXX] . I was coming to a stop at the intersection of Airport Rd. I was in the turn lane to go north on Airport Rd. No one was in front of me. As I was almost stopped, only going one or two mph, the car suddenly lurched forward. Since my right foot was already on the brake I quickly pushed the brake down with full force and was able to stop the car. If there had been another car in front of me, or a person crossing the intersection I would of hit the car or person. Two days before I had heard about the 2022 Bentley Flying Spur crashing in Niagara Falls. When I heard of this crash I immediately thought the car took off on its own and the driver couldn’t stop it as this happened to my wife in her 2006 BMW M6 when it was about 2-3 years old. I immediately contacted the CEO of Bentley via email and he responded and had the President of the North America operation call me. He had an engineer come from Germany to take the “black box” out of the car and back to Germany to examine it. Three weeks later they said there was nothing wrong with the car. I then sold the car immediately and took a huge loss on it. After this happened in my Bentley I contacted Bentley in Crewe, England via email on 12/7/23 and they told me to call the local dealer and have them pick up the car so I did but they refused to do it when I told them I didn’t want the car back. I then notified Bentley again and they wrote back on 12/7/23 and said they are reviewing my info and they said they would have their North American people call me. On Monday 12/10/23 they had not responded so I wrote them again. After no response I emailed the CEO Adrian Hallmark and he responded and said they would like to pick up the car and look at it. Then his Consumer Affairs Manager for the Americas called and I told him I am not giving them the car without the US Government being involved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552
Corrective Action:
On Monday December 4, 2023, at about 1:30pm, it was a normal sunny day, I was headed eastbound on [XXX] . I was coming to a stop at the intersection of Airport Rd. I was in the turn lane to go north on Airport Rd. No one was in front of me. As I was almost stopped, only going one or two mph, the car suddenly lurched forward. Since my right foot was already on the brake I quickly pushed the brake down with full force and was able to stop the car. If there had been another car in front of me, or a person crossing the intersection I would of hit the car or person. Two days before I had heard about the 2022 Bentley Flying Spur crashing in Niagara Falls. When I heard of this crash I immediately thought the car took off on its own and the driver couldn’t stop it as this happened to my wife in her 2006 BMW M6 when it was about 2-3 years old. I immediately contacted the CEO of Bentley via email and he responded and had the President of the North America operation call me. He had an engineer come from Germany to take the “black box” out of the car and back to Germany to examine it. Three weeks later they said there was nothing wrong with the car. I then sold the car immediately and took a huge loss on it. After this happened in my Bentley I contacted Bentley in Crewe, England via email on 12/7/23 and they told me to call the local dealer and have them pick up the car so I did but they refused to do it when I told them I didn’t want the car back. I then notified Bentley again and they wrote back on 12/7/23 and said they are reviewing my info and they said they would have their North American people call me. On Monday 12/10/23 they had not responded so I wrote them again. After no response I emailed the CEO Adrian Hallmark and he responded and said they would like to pick up the car and look at it. Then his Consumer Affairs Manager for the Americas called and I told him I am not giving them the car without the US Government being involved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552
Additional Notes:
On Monday December 4, 2023, at about 1:30pm, it was a normal sunny day, I was headed eastbound on [XXX] . I was coming to a stop at the intersection of Airport Rd. I was in the turn lane to go north on Airport Rd. No one was in front of me. As I was almost stopped, only going one or two mph, the car suddenly lurched forward. Since my right foot was already on the brake I quickly pushed the brake down with full force and was able to stop the car. If there had been another car in front of me, or a person crossing the intersection I would of hit the car or person. Two days before I had heard about the 2022 Bentley Flying Spur crashing in Niagara Falls. When I heard of this crash I immediately thought the car took off on its own and the driver couldn’t stop it as this happened to my wife in her 2006 BMW M6 when it was about 2-3 years old. I immediately contacted the CEO of Bentley via email and he responded and had the President of the North America operation call me. He had an engineer come from Germany to take the “black box” out of the car and back to Germany to examine it. Three weeks later they said there was nothing wrong with the car. I then sold the car immediately and took a huge loss on it. After this happened in my Bentley I contacted Bentley in Crewe, England via email on 12/7/23 and they told me to call the local dealer and have them pick up the car so I did but they refused to do it when I told them I didn’t want the car back. I then notified Bentley again and they wrote back on 12/7/23 and said they are reviewing my info and they said they would have their North American people call me. On Monday 12/10/23 they had not responded so I wrote them again. After no response I emailed the CEO Adrian Hallmark and he responded and said they would like to pick up the car and look at it. Then his Consumer Affairs Manager for the Americas called and I told him I am not giving them the car without the US Government being involved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552
Mfg Campaign: 11560501
Recall Date: Dec 17, 2023
Bentley Motors, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On Monday December 4, 2023, at about 1:30pm, it was a normal sunny day, I was headed eastbound on [XXX] . I was coming to a stop at the intersection of Airport Rd. I was in the turn lane to go north on Airport Rd. No one was in front of me. As I was almost stopped, only going one or two mph, the car suddenly lurched forward. Since my right foot was already on the brake I quickly pushed the brake down with full force and was able to stop the car. If there had been another car in front of me, or a person crossing the intersection I would of hit the car or person. Two days before I had heard about the 2022 Bentley Flying Spur crashing in Niagara Falls. When I heard of this crash I immediately thought the car took off on its own and the driver couldn’t stop it as this happened to my wife in her 2006 BMW M6 when it was about 2-3 years old. I immediately contacted the CEO of Bentley via email and he responded and had the President of the North America operation call me. He had an engineer come from Germany to take the “black box” out of the car and back to Germany to examine it. Three weeks later they said there was nothing wrong with the car. I then sold the car immediately and took a huge loss on it. After this happened in my Bentley I contacted Bentley in Crewe, England via email on 12/7/23 and they told me to call the local dealer and have them pick up the car so I did but they refused to do it when I told them I didn’t want the car back. I then notified Bentley again and they wrote back on 12/7/23 and said they are reviewing my info and they said they would have their North American people call me. On Monday 12/10/23 they had not responded so I wrote them again. After no response I emailed the CEO Adrian Hallmark and he responded and said they would like to pick up the car and look at it. Then his Consumer Affairs Manager for the Americas called and I told him I am not giving them the car without the US Government being involved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552
Corrective Action:
On Monday December 4, 2023, at about 1:30pm, it was a normal sunny day, I was headed eastbound on [XXX] . I was coming to a stop at the intersection of Airport Rd. I was in the turn lane to go north on Airport Rd. No one was in front of me. As I was almost stopped, only going one or two mph, the car suddenly lurched forward. Since my right foot was already on the brake I quickly pushed the brake down with full force and was able to stop the car. If there had been another car in front of me, or a person crossing the intersection I would of hit the car or person. Two days before I had heard about the 2022 Bentley Flying Spur crashing in Niagara Falls. When I heard of this crash I immediately thought the car took off on its own and the driver couldn’t stop it as this happened to my wife in her 2006 BMW M6 when it was about 2-3 years old. I immediately contacted the CEO of Bentley via email and he responded and had the President of the North America operation call me. He had an engineer come from Germany to take the “black box” out of the car and back to Germany to examine it. Three weeks later they said there was nothing wrong with the car. I then sold the car immediately and took a huge loss on it. After this happened in my Bentley I contacted Bentley in Crewe, England via email on 12/7/23 and they told me to call the local dealer and have them pick up the car so I did but they refused to do it when I told them I didn’t want the car back. I then notified Bentley again and they wrote back on 12/7/23 and said they are reviewing my info and they said they would have their North American people call me. On Monday 12/10/23 they had not responded so I wrote them again. After no response I emailed the CEO Adrian Hallmark and he responded and said they would like to pick up the car and look at it. Then his Consumer Affairs Manager for the Americas called and I told him I am not giving them the car without the US Government being involved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552
Additional Notes:
On Monday December 4, 2023, at about 1:30pm, it was a normal sunny day, I was headed eastbound on [XXX] . I was coming to a stop at the intersection of Airport Rd. I was in the turn lane to go north on Airport Rd. No one was in front of me. As I was almost stopped, only going one or two mph, the car suddenly lurched forward. Since my right foot was already on the brake I quickly pushed the brake down with full force and was able to stop the car. If there had been another car in front of me, or a person crossing the intersection I would of hit the car or person. Two days before I had heard about the 2022 Bentley Flying Spur crashing in Niagara Falls. When I heard of this crash I immediately thought the car took off on its own and the driver couldn’t stop it as this happened to my wife in her 2006 BMW M6 when it was about 2-3 years old. I immediately contacted the CEO of Bentley via email and he responded and had the President of the North America operation call me. He had an engineer come from Germany to take the “black box” out of the car and back to Germany to examine it. Three weeks later they said there was nothing wrong with the car. I then sold the car immediately and took a huge loss on it. After this happened in my Bentley I contacted Bentley in Crewe, England via email on 12/7/23 and they told me to call the local dealer and have them pick up the car so I did but they refused to do it when I told them I didn’t want the car back. I then notified Bentley again and they wrote back on 12/7/23 and said they are reviewing my info and they said they would have their North American people call me. On Monday 12/10/23 they had not responded so I wrote them again. After no response I emailed the CEO Adrian Hallmark and he responded and said they would like to pick up the car and look at it. Then his Consumer Affairs Manager for the Americas called and I told him I am not giving them the car without the US Government being involved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552
Mfg Campaign: 11560501
Recall Date: Dec 17, 2023
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