Complaints & Recalls
Consumer Complaints
2 ComplaintsBabyark Inc
Defect Description:
Chest Clip, Buckle, Harness
Potential Consequences:
The car seat’s affiliated app and buckle’s vehicular heatstroke prevention technology didn’t work right, and a potential privacy safety concern. A colleague and I (both CPST-I’s) were demoing her seat. 1- Privacy concern: I was able to download the app and connect to her seat from outside her vehicle, gaining access to her child’s name, child’s birthdate, and a map that showed me the approximate location of where she drove. The seat owner did not have to approve my access to her seat. A stranger could access a child’s personal information with this lack of security. I was given “limited access” as the second connector but was actually able to see more details than the seat’s owner 2- The heatstroke prevention technology- the car seat buckle and affiliated app- glitched several times. It showed different alerts between two apps that accessed the same car seat. User A is car seat owner, user B is me: -After the car seat was buckled for a 1.5 hour drive in User A’s car, user A’s app logged 0 minutes in the seat. User B’s app showed accurate time the seat was buckled. -When the seat was buckled, User A and User B received completely different “child left in car” alerts at different times. The seat was left buckled overnight and did not alert user A or B that a child was left in the car. Despite receiving no alert, user B’s app logged the child having sat 7 hours in car seat overnight. -When the seat was left unbuckled and empty, user A received an alert that the child was still in the seat. Despite getting that alert, their app still showed 0 minutes logged in the seat. 3. The app says “buckled securely” when the buckle stalk is flipped up toward the child and didn’t actually require any buckling of either buckle or chest clip. 4. The app said the seat was installed correctly when it wasn't, and the installation directions wouldn’t continue unless the load leg was in place, which some vehicles don’t allow didn’t get great pics.
Corrective Action:
The car seat’s affiliated app and buckle’s vehicular heatstroke prevention technology didn’t work right, and a potential privacy safety concern. A colleague and I (both CPST-I’s) were demoing her seat. 1- Privacy concern: I was able to download the app and connect to her seat from outside her vehicle, gaining access to her child’s name, child’s birthdate, and a map that showed me the approximate location of where she drove. The seat owner did not have to approve my access to her seat. A stranger could access a child’s personal information with this lack of security. I was given “limited access” as the second connector but was actually able to see more details than the seat’s owner 2- The heatstroke prevention technology- the car seat buckle and affiliated app- glitched several times. It showed different alerts between two apps that accessed the same car seat. User A is car seat owner, user B is me: -After the car seat was buckled for a 1.5 hour drive in User A’s car, user A’s app logged 0 minutes in the seat. User B’s app showed accurate time the seat was buckled. -When the seat was buckled, User A and User B received completely different “child left in car” alerts at different times. The seat was left buckled overnight and did not alert user A or B that a child was left in the car. Despite receiving no alert, user B’s app logged the child having sat 7 hours in car seat overnight. -When the seat was left unbuckled and empty, user A received an alert that the child was still in the seat. Despite getting that alert, their app still showed 0 minutes logged in the seat. 3. The app says “buckled securely” when the buckle stalk is flipped up toward the child and didn’t actually require any buckling of either buckle or chest clip. 4. The app said the seat was installed correctly when it wasn't, and the installation directions wouldn’t continue unless the load leg was in place, which some vehicles don’t allow didn’t get great pics.
Additional Notes:
The car seat’s affiliated app and buckle’s vehicular heatstroke prevention technology didn’t work right, and a potential privacy safety concern. A colleague and I (both CPST-I’s) were demoing her seat. 1- Privacy concern: I was able to download the app and connect to her seat from outside her vehicle, gaining access to her child’s name, child’s birthdate, and a map that showed me the approximate location of where she drove. The seat owner did not have to approve my access to her seat. A stranger could access a child’s personal information with this lack of security. I was given “limited access” as the second connector but was actually able to see more details than the seat’s owner 2- The heatstroke prevention technology- the car seat buckle and affiliated app- glitched several times. It showed different alerts between two apps that accessed the same car seat. User A is car seat owner, user B is me: -After the car seat was buckled for a 1.5 hour drive in User A’s car, user A’s app logged 0 minutes in the seat. User B’s app showed accurate time the seat was buckled. -When the seat was buckled, User A and User B received completely different “child left in car” alerts at different times. The seat was left buckled overnight and did not alert user A or B that a child was left in the car. Despite receiving no alert, user B’s app logged the child having sat 7 hours in car seat overnight. -When the seat was left unbuckled and empty, user A received an alert that the child was still in the seat. Despite getting that alert, their app still showed 0 minutes logged in the seat. 3. The app says “buckled securely” when the buckle stalk is flipped up toward the child and didn’t actually require any buckling of either buckle or chest clip. 4. The app said the seat was installed correctly when it wasn't, and the installation directions wouldn’t continue unless the load leg was in place, which some vehicles don’t allow didn’t get great pics.
Mfg Campaign: 11571932
Recall Date: Feb 14, 2024
Babyark Inc
Defect Description:
Other/I am not sure
Potential Consequences:
The car seat’s affiliated app and buckle’s vehicular heatstroke prevention technology didn’t work right, and a potential privacy safety concern. A colleague and I (both CPST-I’s) were demoing her seat. 1- Privacy concern: I was able to download the app and connect to her seat from outside her vehicle, gaining access to her child’s name, child’s birthdate, and a map that showed me the approximate location of where she drove. The seat owner did not have to approve my access to her seat. A stranger could access a child’s personal information with this lack of security. I was given “limited access” as the second connector but was actually able to see more details than the seat’s owner 2- The heatstroke prevention technology- the car seat buckle and affiliated app- glitched several times. It showed different alerts between two apps that accessed the same car seat. User A is car seat owner, user B is me: -After the car seat was buckled for a 1.5 hour drive in User A’s car, user A’s app logged 0 minutes in the seat. User B’s app showed accurate time the seat was buckled. -When the seat was buckled, User A and User B received completely different “child left in car” alerts at different times. The seat was left buckled overnight and did not alert user A or B that a child was left in the car. Despite receiving no alert, user B’s app logged the child having sat 7 hours in car seat overnight. -When the seat was left unbuckled and empty, user A received an alert that the child was still in the seat. Despite getting that alert, their app still showed 0 minutes logged in the seat. 3. The app says “buckled securely” when the buckle stalk is flipped up toward the child and didn’t actually require any buckling of either buckle or chest clip. 4. The app said the seat was installed correctly when it wasn't, and the installation directions wouldn’t continue unless the load leg was in place, which some vehicles don’t allow didn’t get great pics.
Corrective Action:
The car seat’s affiliated app and buckle’s vehicular heatstroke prevention technology didn’t work right, and a potential privacy safety concern. A colleague and I (both CPST-I’s) were demoing her seat. 1- Privacy concern: I was able to download the app and connect to her seat from outside her vehicle, gaining access to her child’s name, child’s birthdate, and a map that showed me the approximate location of where she drove. The seat owner did not have to approve my access to her seat. A stranger could access a child’s personal information with this lack of security. I was given “limited access” as the second connector but was actually able to see more details than the seat’s owner 2- The heatstroke prevention technology- the car seat buckle and affiliated app- glitched several times. It showed different alerts between two apps that accessed the same car seat. User A is car seat owner, user B is me: -After the car seat was buckled for a 1.5 hour drive in User A’s car, user A’s app logged 0 minutes in the seat. User B’s app showed accurate time the seat was buckled. -When the seat was buckled, User A and User B received completely different “child left in car” alerts at different times. The seat was left buckled overnight and did not alert user A or B that a child was left in the car. Despite receiving no alert, user B’s app logged the child having sat 7 hours in car seat overnight. -When the seat was left unbuckled and empty, user A received an alert that the child was still in the seat. Despite getting that alert, their app still showed 0 minutes logged in the seat. 3. The app says “buckled securely” when the buckle stalk is flipped up toward the child and didn’t actually require any buckling of either buckle or chest clip. 4. The app said the seat was installed correctly when it wasn't, and the installation directions wouldn’t continue unless the load leg was in place, which some vehicles don’t allow didn’t get great pics.
Additional Notes:
The car seat’s affiliated app and buckle’s vehicular heatstroke prevention technology didn’t work right, and a potential privacy safety concern. A colleague and I (both CPST-I’s) were demoing her seat. 1- Privacy concern: I was able to download the app and connect to her seat from outside her vehicle, gaining access to her child’s name, child’s birthdate, and a map that showed me the approximate location of where she drove. The seat owner did not have to approve my access to her seat. A stranger could access a child’s personal information with this lack of security. I was given “limited access” as the second connector but was actually able to see more details than the seat’s owner 2- The heatstroke prevention technology- the car seat buckle and affiliated app- glitched several times. It showed different alerts between two apps that accessed the same car seat. User A is car seat owner, user B is me: -After the car seat was buckled for a 1.5 hour drive in User A’s car, user A’s app logged 0 minutes in the seat. User B’s app showed accurate time the seat was buckled. -When the seat was buckled, User A and User B received completely different “child left in car” alerts at different times. The seat was left buckled overnight and did not alert user A or B that a child was left in the car. Despite receiving no alert, user B’s app logged the child having sat 7 hours in car seat overnight. -When the seat was left unbuckled and empty, user A received an alert that the child was still in the seat. Despite getting that alert, their app still showed 0 minutes logged in the seat. 3. The app says “buckled securely” when the buckle stalk is flipped up toward the child and didn’t actually require any buckling of either buckle or chest clip. 4. The app said the seat was installed correctly when it wasn't, and the installation directions wouldn’t continue unless the load leg was in place, which some vehicles don’t allow didn’t get great pics.
Mfg Campaign: 11571932
Recall Date: Feb 14, 2024
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