Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Airstream, Inc.
Safety Issue:
Airstream, Inc. (Airstream) is recalling certain 2012-2023 Basecamp 20X travel trailers. The spare tire carrier bracket may experience metal fatigue and break, allowing the spare tire to detach from the trailer.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Dec 19, 2023
Airstream, Inc.
Safety Issue:
Airstream, Inc. (Airstream) is recalling certain 2021-2023 16' Basecamp and 20' Basecamp travel trailers manufactured without an air conditioner. The 12-gauge wire for future air conditioner installation was not properly terminated inside the junction box.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Sep 1, 2023
Airstream, Inc.
Safety Issue:
Airstream Inc. (Airstream) is recalling certain 2021-2023 Basecamp, Bambi, Atlas, and Interstate travel trailers, equipped with certain SDS2 2-Burner Drop-in Cooktops. The internal aluminum burner tubes that connect to the gas valves may fracture and cause a gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Mar 1, 2023
Airstream, Inc.
Safety Issue:
Airstream Inc. (Airstream) is recalling certain 2017-2022 Basecamp 16, and 2021-2022 Basecamp 20 travel trailers. The adhesive bond between the glass and metal frame of the entry door window can fail, causing the glass to separate from the frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Dec 15, 2022
Airstream, Inc.
Safety Issue:
Airstream, Inc. (Airstream) is recalling certain 2021-2022 Basecamp, Bambi, Atlas, Interstate, and Interstate 19 travel trailers equipped with certain 2-burner cooktops. The burner control valves may become damaged, causing a gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 8, 2022
Airstream, Inc.
Safety Issue:
Airstream, Inc. (Airstream) is recalling certain 2021 Basecamp 16 trailers. The information printed on the Federal Certification and Tire Placard is 255/55R18 - 50 PSI, when the correct information is ST225/75R15E - 80 PSI. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims" and 567, "Certification.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 23, 2020
Consumer Complaints
3 ComplaintsAirstream, Inc.
Defect Description:
VISIBILITY:GLASS, SIDE/REAR
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11576525
Recall Date: Mar 11, 2024
Airstream, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The side door access window failed while driving down the interstate at the posted speed limit of 70 mph. The failure occurred without warning. The entire window detached from the door and flew onto the roadway. It shattered and was run over by a semi-tractor trailer. The safety of other drivers was at risk as there was no warning that the window would fail. The window area of the vehicle has been inspected by the manufacturer and is currently in the process of being replaced. This is a known issue on older Airstream Basecamps (model years 2017 - 2018).
Corrective Action:
The side door access window failed while driving down the interstate at the posted speed limit of 70 mph. The failure occurred without warning. The entire window detached from the door and flew onto the roadway. It shattered and was run over by a semi-tractor trailer. The safety of other drivers was at risk as there was no warning that the window would fail. The window area of the vehicle has been inspected by the manufacturer and is currently in the process of being replaced. This is a known issue on older Airstream Basecamps (model years 2017 - 2018).
Additional Notes:
The side door access window failed while driving down the interstate at the posted speed limit of 70 mph. The failure occurred without warning. The entire window detached from the door and flew onto the roadway. It shattered and was run over by a semi-tractor trailer. The safety of other drivers was at risk as there was no warning that the window would fail. The window area of the vehicle has been inspected by the manufacturer and is currently in the process of being replaced. This is a known issue on older Airstream Basecamps (model years 2017 - 2018).
Mfg Campaign: 11495595
Recall Date: Dec 1, 2022
Airstream, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I am writing about a 2021 Airstream Basecamp X AC unit. The bolts that hold the AC unit on top of the trailer stripped out of whatever was holding the unit on top of the trailer. Fortunately the trailer only suffered water damage during a rain storm but I understand that the unit was no longer secured to the roof and other owners have actually experienced the unit falling off the roof in transit. Because we didn't know this happened until the rainstorm and subsequent leak, it is certain we were unknowingly driving the vehicle on the road with an unsecured AC unit. Apparently there has been a recall for this problem on earlier models of the Basecamp and Airstream was to alter their production to address it. Part 573 Safety Recall Report 21V-195. It seems the problem has not been addressed in production. Clearly, if one of these units falls off in transit, it can cause a cataclysmic accident. Airstream has provided the local dealer with a kit of some sort to reinstall the unit but that doesn't speak to other units that have been manufactured since the recall date like ours that could experience the same problem. Because we were outside the recall dates, we were not informed about this and clearly there was the expectation by the NHTSA that Airstream corrected the problem in their manufacturing and installation process. Given what happened to our trailer, it would seem the problem has not been addressed.
Corrective Action:
I am writing about a 2021 Airstream Basecamp X AC unit. The bolts that hold the AC unit on top of the trailer stripped out of whatever was holding the unit on top of the trailer. Fortunately the trailer only suffered water damage during a rain storm but I understand that the unit was no longer secured to the roof and other owners have actually experienced the unit falling off the roof in transit. Because we didn't know this happened until the rainstorm and subsequent leak, it is certain we were unknowingly driving the vehicle on the road with an unsecured AC unit. Apparently there has been a recall for this problem on earlier models of the Basecamp and Airstream was to alter their production to address it. Part 573 Safety Recall Report 21V-195. It seems the problem has not been addressed in production. Clearly, if one of these units falls off in transit, it can cause a cataclysmic accident. Airstream has provided the local dealer with a kit of some sort to reinstall the unit but that doesn't speak to other units that have been manufactured since the recall date like ours that could experience the same problem. Because we were outside the recall dates, we were not informed about this and clearly there was the expectation by the NHTSA that Airstream corrected the problem in their manufacturing and installation process. Given what happened to our trailer, it would seem the problem has not been addressed.
Additional Notes:
I am writing about a 2021 Airstream Basecamp X AC unit. The bolts that hold the AC unit on top of the trailer stripped out of whatever was holding the unit on top of the trailer. Fortunately the trailer only suffered water damage during a rain storm but I understand that the unit was no longer secured to the roof and other owners have actually experienced the unit falling off the roof in transit. Because we didn't know this happened until the rainstorm and subsequent leak, it is certain we were unknowingly driving the vehicle on the road with an unsecured AC unit. Apparently there has been a recall for this problem on earlier models of the Basecamp and Airstream was to alter their production to address it. Part 573 Safety Recall Report 21V-195. It seems the problem has not been addressed in production. Clearly, if one of these units falls off in transit, it can cause a cataclysmic accident. Airstream has provided the local dealer with a kit of some sort to reinstall the unit but that doesn't speak to other units that have been manufactured since the recall date like ours that could experience the same problem. Because we were outside the recall dates, we were not informed about this and clearly there was the expectation by the NHTSA that Airstream corrected the problem in their manufacturing and installation process. Given what happened to our trailer, it would seem the problem has not been addressed.
Mfg Campaign: 11444261
Recall Date: Dec 18, 2021
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