AIRSTREAM BASECAMP 2017

Complete listing of complaints and recalls for this vehicle

5
Complaints
8
Recalls

Complaints & Recalls

5 Complaints 8 Recalls

Official Safety Recalls - Important!

8 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Airstream, Inc.
NHTSA Campaign: 22V932000 SAFETY RECALL
2K Vehicles Affected
Recall Date: Dec 15, 2022
Safety Issue:

Airstream Inc. (Airstream) is recalling certain 2017-2022 Basecamp 16, and 2021-2022 Basecamp 20 travel trailers. The adhesive bond between the glass and metal frame of the entry door window can fail, causing the glass to separate from the frame.

Potential Risk:
A window glass that detaches from the trailer can increase the risk of injury or crash.
FREE Recall Solution:
Dealers will test the windows and replace, as necessary, free of charge. Owner notification letters were mailed February 9, 2023. Owners may contact Airstream customer service at 1-877-596-6505 or 1-937-596-6111 ext. 7401 or 7411. This recall is an expansion of recall number 20V-349.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local AIRSTREAM dealer to schedule your FREE recall repair.
Manufacturer: AIRSTREAM
Notice Date: Feb 9, 2023
Recall Date: Dec 15, 2022
Airstream, Inc.
NHTSA Campaign: 21V195000 SAFETY RECALL
1.5K Vehicles Affected
Recall Date: Mar 19, 2021
Safety Issue:

Airstream, Inc. (Airstream) is recalling certain 2017-2020 Basecamp travel trailers. The mounting bolts that secure the air conditioner to the roof may loosen or break, allowing the air conditioner to separate from the trailer.

Potential Risk:
A separated air conditioner can become a road hazard, increasing the risk of a crash or injury.
FREE Recall Solution:
Airstream will notify owners, and dealers will inspect the air conditioning mounting bolts are secure and replace if necessary, as well as install additional foam support blocks, free of charge. The recall began May 7, 2021. Owners may contact Airstream customer service at 1-877-596-6505 or 1-937-596-6111 ext. 7401 or 7411.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AIRSTREAM dealer to schedule your FREE recall repair.
Manufacturer: AIRSTREAM
Notice Date: May 7, 2021
Recall Date: Mar 19, 2021
Airstream, Inc.
NHTSA Campaign: 20V349000 SAFETY RECALL
732 Vehicles Affected
Recall Date: Jun 12, 2020
Safety Issue:

Airstream, Inc. (Airstream) is recalling certain 2017-2018 Basecamp travel trailers. The adhesive bond between the glass and the metal frame of the entry door window may fail, allowing the glass to separate while the trailer is moving.

Potential Risk:
If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
FREE Recall Solution:
Airstream will notify owners, and dealers will inspect the windows for proper adhesive bond strength, replacing the windows as necessary and installing updated adhesive strips to all windows, free of charge. This recall began August 3, 2020. Owners may contact Airstream customer service at 1-877-596-6505 or 1-937-596-6111, extension 7401 or 7411.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AIRSTREAM dealer to schedule your FREE recall repair.
Manufacturer: AIRSTREAM
Notice Date: Aug 3, 2020
Recall Date: Jun 12, 2020
Airstream, Inc.
NHTSA Campaign: 19V397000 SAFETY RECALL
911 Vehicles Affected
Recall Date: May 24, 2019
Safety Issue:

Airstream, Inc. (Airstream) is recalling certain 2017-2020 Basecamp trailers. The Tire Placard is lacking the trailer's spare tire information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selections and Rims."

Potential Risk:
The lack of information on the Tire Placard may lead an owner to unintentionally install the wrong size spare tire, affecting the vehicle control and handling, increasing the risk of crash.
FREE Recall Solution:
Airstream will notify owners, and will provide corrected labels, free of charge. The recall is expected to begin July 23, 2019. Owners may contact Airstream customer service at 1-877-596-6505 or 1-937-596-6111 extension 7401 or 7411.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AIRSTREAM dealer to schedule your FREE recall repair.
Manufacturer: AIRSTREAM
Notice Date: Jul 26, 2019
Recall Date: May 24, 2019
Airstream, Inc.
NHTSA Campaign: 17V155000 SAFETY RECALL
293 Vehicles Affected
Recall Date: Mar 9, 2017
Safety Issue:

Airstream Inc. (Airstream) is recalling certain 2017 Base Camp recreational trailers. When the trailer is heavily loaded, the axle travel may allow the tires on these vehicles to contact the plastic liner of the wheel well or fender, possibly resulting in tire failure.

Potential Risk:
Tire failure can increase the risk of a crash.
FREE Recall Solution:
Airstream will notify owners, and dealers will replace the axle to limit the axle travel, free of charge. The recall began on April 13, 2017. Owners may contact Airstream customer service at 1-937-596-6111, extension 7401 or 7411.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AIRSTREAM dealer to schedule your FREE recall repair.
Manufacturer: AIRSTREAM
Notice Date: Apr 13, 2017
Recall Date: Mar 9, 2017

Consumer Complaints

5 Complaints
Airstream, Inc.
Campaign: 11524213 Other
May 28, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The positive wire attaching to the outside of the battery box shorted against the mounting bolt, creating burn marks on the wire, the nut, the bolt and the insulator. This was discovered during an upgrade. It was hidden from sight by the side of the battery box and appears to have come from the factory this way. It appears that the wire spun during installation, creating a short.

Corrective Action:

The positive wire attaching to the outside of the battery box shorted against the mounting bolt, creating burn marks on the wire, the nut, the bolt and the insulator. This was discovered during an upgrade. It was hidden from sight by the side of the battery box and appears to have come from the factory this way. It appears that the wire spun during installation, creating a short.

Additional Notes:

The positive wire attaching to the outside of the battery box shorted against the mounting bolt, creating burn marks on the wire, the nut, the bolt and the insulator. This was discovered during an upgrade. It was hidden from sight by the side of the battery box and appears to have come from the factory this way. It appears that the wire spun during installation, creating a short.

Manufacturer: AIRSTREAM
Mfg Campaign: 11524213
Notice Date: May 28, 2023
Recall Date: May 28, 2023
Airstream, Inc.
Campaign: 11456354 Other
Mar 11, 2022
Defect Description:

STRUCTURE:BODY

Potential Consequences:

The passenger side window that is part of the door started to come off. I was able to catch it coming loose in time to prevent it from coming completely loose. A Google search reveals that this is not an uncommon occurrence with the airstream basecamp models. There are several reports online from previous owners. We were lucky that the window didn’t come off during transit! I’ve called airstream dealer in Seattle several times but customer service won’t return my calls.

Corrective Action:

The passenger side window that is part of the door started to come off. I was able to catch it coming loose in time to prevent it from coming completely loose. A Google search reveals that this is not an uncommon occurrence with the airstream basecamp models. There are several reports online from previous owners. We were lucky that the window didn’t come off during transit! I’ve called airstream dealer in Seattle several times but customer service won’t return my calls.

Additional Notes:

The passenger side window that is part of the door started to come off. I was able to catch it coming loose in time to prevent it from coming completely loose. A Google search reveals that this is not an uncommon occurrence with the airstream basecamp models. There are several reports online from previous owners. We were lucky that the window didn’t come off during transit! I’ve called airstream dealer in Seattle several times but customer service won’t return my calls.

Manufacturer: AIRSTREAM
Mfg Campaign: 11456354
Notice Date: Mar 11, 2022
Recall Date: Mar 11, 2022
Airstream, Inc.
Campaign: 11456354 Other
Mar 11, 2022
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

The passenger side window that is part of the door started to come off. I was able to catch it coming loose in time to prevent it from coming completely loose. A Google search reveals that this is not an uncommon occurrence with the airstream basecamp models. There are several reports online from previous owners. We were lucky that the window didn’t come off during transit! I’ve called airstream dealer in Seattle several times but customer service won’t return my calls.

Corrective Action:

The passenger side window that is part of the door started to come off. I was able to catch it coming loose in time to prevent it from coming completely loose. A Google search reveals that this is not an uncommon occurrence with the airstream basecamp models. There are several reports online from previous owners. We were lucky that the window didn’t come off during transit! I’ve called airstream dealer in Seattle several times but customer service won’t return my calls.

Additional Notes:

The passenger side window that is part of the door started to come off. I was able to catch it coming loose in time to prevent it from coming completely loose. A Google search reveals that this is not an uncommon occurrence with the airstream basecamp models. There are several reports online from previous owners. We were lucky that the window didn’t come off during transit! I’ve called airstream dealer in Seattle several times but customer service won’t return my calls.

Manufacturer: AIRSTREAM
Mfg Campaign: 11456354
Notice Date: Mar 11, 2022
Recall Date: Mar 11, 2022
Airstream, Inc.
Campaign: 11042958 Other
Nov 3, 2017
Defect Description:

STRUCTURE:BODY

Potential Consequences:

SIDE DOOR GLAZING BLEW OFF TRAILER ON I-75 FLORIDA. VEHICLE AND TRAILER SPEED AT 70 MPH ON INTERSTATE HIGHWAY. THE VIN HAS NO INFO. NO NONE REASON FOR FAILURE. *DT *TP

Corrective Action:

SIDE DOOR GLAZING BLEW OFF TRAILER ON I-75 FLORIDA. VEHICLE AND TRAILER SPEED AT 70 MPH ON INTERSTATE HIGHWAY. THE VIN HAS NO INFO. NO NONE REASON FOR FAILURE. *DT *TP

Additional Notes:

SIDE DOOR GLAZING BLEW OFF TRAILER ON I-75 FLORIDA. VEHICLE AND TRAILER SPEED AT 70 MPH ON INTERSTATE HIGHWAY. THE VIN HAS NO INFO. NO NONE REASON FOR FAILURE. *DT *TP

Manufacturer: AIRSTREAM
Mfg Campaign: 11042958
Notice Date: Nov 3, 2017
Recall Date: Nov 3, 2017
Airstream, Inc.
Campaign: 11042958 Other
Nov 3, 2017
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

SIDE DOOR GLAZING BLEW OFF TRAILER ON I-75 FLORIDA. VEHICLE AND TRAILER SPEED AT 70 MPH ON INTERSTATE HIGHWAY. THE VIN HAS NO INFO. NO NONE REASON FOR FAILURE. *DT *TP

Corrective Action:

SIDE DOOR GLAZING BLEW OFF TRAILER ON I-75 FLORIDA. VEHICLE AND TRAILER SPEED AT 70 MPH ON INTERSTATE HIGHWAY. THE VIN HAS NO INFO. NO NONE REASON FOR FAILURE. *DT *TP

Additional Notes:

SIDE DOOR GLAZING BLEW OFF TRAILER ON I-75 FLORIDA. VEHICLE AND TRAILER SPEED AT 70 MPH ON INTERSTATE HIGHWAY. THE VIN HAS NO INFO. NO NONE REASON FOR FAILURE. *DT *TP

Manufacturer: AIRSTREAM
Mfg Campaign: 11042958
Notice Date: Nov 3, 2017
Recall Date: Nov 3, 2017

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