Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2021-2025 Acura TLX, 2023-2025 Acura MDX, and 2023-2025 Honda Pilot vehicles. The brake pedal pivot pin was not secured properly, which can cause the pedal to shift out of position. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard numbers 108, "Lamps, Reflective Devices, and Associated Equipment" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Mfg Campaign: FLX, XLY
Recall Date: Jun 12, 2025
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2025 Acura MDX vehicles. The touchscreen in the center console may go blank, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: RKZ
Recall Date: Jan 23, 2025
Consumer Complaints
14 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The geniuses at Acura / Honda quit installing SiriusXM in the 2025 MDX and instead relies on the user's cell phone paired to the "radio" to get SiriusXM. My issue is that it cuts out when my cell phone doesn't have a clear view of the SiriusXM satellite. Sometimes it continues when reception improves, but most times I have to reboot the SIrusXM app on my cell phone. This quite dangerous in traffic and definitely is not a safe action. I'm quite ready to change cars because I don't want someone to get hurt because of this design flaw. This has been happening since I bought the car in January but is getting more frequent with the foliage on the trees.
Corrective Action:
The geniuses at Acura / Honda quit installing SiriusXM in the 2025 MDX and instead relies on the user's cell phone paired to the "radio" to get SiriusXM. My issue is that it cuts out when my cell phone doesn't have a clear view of the SiriusXM satellite. Sometimes it continues when reception improves, but most times I have to reboot the SIrusXM app on my cell phone. This quite dangerous in traffic and definitely is not a safe action. I'm quite ready to change cars because I don't want someone to get hurt because of this design flaw. This has been happening since I bought the car in January but is getting more frequent with the foliage on the trees.
Additional Notes:
The geniuses at Acura / Honda quit installing SiriusXM in the 2025 MDX and instead relies on the user's cell phone paired to the "radio" to get SiriusXM. My issue is that it cuts out when my cell phone doesn't have a clear view of the SiriusXM satellite. Sometimes it continues when reception improves, but most times I have to reboot the SIrusXM app on my cell phone. This quite dangerous in traffic and definitely is not a safe action. I'm quite ready to change cars because I don't want someone to get hurt because of this design flaw. This has been happening since I bought the car in January but is getting more frequent with the foliage on the trees.
Mfg Campaign: 11677024
Recall Date: Jul 29, 2025
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The car sometimes brakes on its own, and sometimes it brakes more or less than normal. Also, sometimes when I try to turn it on, it struggles to do so.
Corrective Action:
The car sometimes brakes on its own, and sometimes it brakes more or less than normal. Also, sometimes when I try to turn it on, it struggles to do so.
Additional Notes:
The car sometimes brakes on its own, and sometimes it brakes more or less than normal. Also, sometimes when I try to turn it on, it struggles to do so.
Mfg Campaign: 11675459
Recall Date: Jul 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The car sometimes brakes on its own, and sometimes it brakes more or less than normal. Also, sometimes when I try to turn it on, it struggles to do so.
Corrective Action:
The car sometimes brakes on its own, and sometimes it brakes more or less than normal. Also, sometimes when I try to turn it on, it struggles to do so.
Additional Notes:
The car sometimes brakes on its own, and sometimes it brakes more or less than normal. Also, sometimes when I try to turn it on, it struggles to do so.
Mfg Campaign: 11675459
Recall Date: Jul 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car sometimes brakes on its own, and sometimes it brakes more or less than normal. Also, sometimes when I try to turn it on, it struggles to do so.
Corrective Action:
The car sometimes brakes on its own, and sometimes it brakes more or less than normal. Also, sometimes when I try to turn it on, it struggles to do so.
Additional Notes:
The car sometimes brakes on its own, and sometimes it brakes more or less than normal. Also, sometimes when I try to turn it on, it struggles to do so.
Mfg Campaign: 11675459
Recall Date: Jul 22, 2025
Honda (american Honda Motor Co.)
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2025 Acura MDX. The contact stated that while shifted into reverse(R), the rear-view camera display failed to function as needed. The contact stated that the vehicle failed to respond while shifted into reverse (R). The contact stated that the failure was intermittent. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer who was unable to duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 25V032000 (Back Over Prevention, Equipment); however, the VIN was not included. The failure mileage was approximately 12,000.
Corrective Action:
The contact owns a 2025 Acura MDX. The contact stated that while shifted into reverse(R), the rear-view camera display failed to function as needed. The contact stated that the vehicle failed to respond while shifted into reverse (R). The contact stated that the failure was intermittent. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer who was unable to duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 25V032000 (Back Over Prevention, Equipment); however, the VIN was not included. The failure mileage was approximately 12,000.
Additional Notes:
The contact owns a 2025 Acura MDX. The contact stated that while shifted into reverse(R), the rear-view camera display failed to function as needed. The contact stated that the vehicle failed to respond while shifted into reverse (R). The contact stated that the failure was intermittent. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer who was unable to duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 25V032000 (Back Over Prevention, Equipment); however, the VIN was not included. The failure mileage was approximately 12,000.
Mfg Campaign: 11675033
Recall Date: Jul 21, 2025
Honda (american Honda Motor Co.)
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2025 Acura MDX. The contact stated that while shifted into reverse(R), the rear-view camera display failed to function as needed. The contact stated that the vehicle failed to respond while shifted into reverse (R). The contact stated that the failure was intermittent. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer who was unable to duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 25V032000 (Back Over Prevention, Equipment); however, the VIN was not included. The failure mileage was approximately 12,000.
Corrective Action:
The contact owns a 2025 Acura MDX. The contact stated that while shifted into reverse(R), the rear-view camera display failed to function as needed. The contact stated that the vehicle failed to respond while shifted into reverse (R). The contact stated that the failure was intermittent. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer who was unable to duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 25V032000 (Back Over Prevention, Equipment); however, the VIN was not included. The failure mileage was approximately 12,000.
Additional Notes:
The contact owns a 2025 Acura MDX. The contact stated that while shifted into reverse(R), the rear-view camera display failed to function as needed. The contact stated that the vehicle failed to respond while shifted into reverse (R). The contact stated that the failure was intermittent. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer who was unable to duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 25V032000 (Back Over Prevention, Equipment); however, the VIN was not included. The failure mileage was approximately 12,000.
Mfg Campaign: 11675033
Recall Date: Jul 21, 2025
Honda (american Honda Motor Co.)
Defect Description:
TIRES
Potential Consequences:
Tires have 3k miles . For the past 2 weeks, we have had a slow leak. Must refill air every 3 days. Spent one day at Tire Kingdom, but they could not detect anything. Then the Acura Dealer says there is a leak, but can't find it. We have no choice but to purchase a new tire. This is wrong - th I am retired on a fixed income and must buy a tire for a 3-month-old vehicle!
Corrective Action:
Tires have 3k miles . For the past 2 weeks, we have had a slow leak. Must refill air every 3 days. Spent one day at Tire Kingdom, but they could not detect anything. Then the Acura Dealer says there is a leak, but can't find it. We have no choice but to purchase a new tire. This is wrong - th I am retired on a fixed income and must buy a tire for a 3-month-old vehicle!
Additional Notes:
Tires have 3k miles . For the past 2 weeks, we have had a slow leak. Must refill air every 3 days. Spent one day at Tire Kingdom, but they could not detect anything. Then the Acura Dealer says there is a leak, but can't find it. We have no choice but to purchase a new tire. This is wrong - th I am retired on a fixed income and must buy a tire for a 3-month-old vehicle!
Mfg Campaign: 11674335
Recall Date: Jul 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
(1) My airbag's did not deploy when an another car drove into the front of my car causing extensive damage. It has been deemed a total loss by Liberty Mutual (claim #[XXX]) and will be towed in a day or two to their salvage yard from the auto body shop. (2) Based on what I was told by the claim adjuster, body shop and police they didn't understand why they didn't deploy, especially since one of the air bag sensors was directly in front of the impact. (3) No - Acura has not been easy to communicate with and assigned me a case #[XXX] but after I answered their questions by email a few days ago they have stopped communicating with me. (4) The car has been inspected by the body shop and Liberty Mutual. (5) No INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
(1) My airbag's did not deploy when an another car drove into the front of my car causing extensive damage. It has been deemed a total loss by Liberty Mutual (claim #[XXX]) and will be towed in a day or two to their salvage yard from the auto body shop. (2) Based on what I was told by the claim adjuster, body shop and police they didn't understand why they didn't deploy, especially since one of the air bag sensors was directly in front of the impact. (3) No - Acura has not been easy to communicate with and assigned me a case #[XXX] but after I answered their questions by email a few days ago they have stopped communicating with me. (4) The car has been inspected by the body shop and Liberty Mutual. (5) No INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
(1) My airbag's did not deploy when an another car drove into the front of my car causing extensive damage. It has been deemed a total loss by Liberty Mutual (claim #[XXX]) and will be towed in a day or two to their salvage yard from the auto body shop. (2) Based on what I was told by the claim adjuster, body shop and police they didn't understand why they didn't deploy, especially since one of the air bag sensors was directly in front of the impact. (3) No - Acura has not been easy to communicate with and assigned me a case #[XXX] but after I answered their questions by email a few days ago they have stopped communicating with me. (4) The car has been inspected by the body shop and Liberty Mutual. (5) No INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11662340
Recall Date: May 21, 2025
Honda (american Honda Motor Co.)
Defect Description:
AIR BAGS
Potential Consequences:
(1) My airbag's did not deploy when an another car drove into the front of my car causing extensive damage. It has been deemed a total loss by Liberty Mutual (claim #[XXX]) and will be towed in a day or two to their salvage yard from the auto body shop. (2) Based on what I was told by the claim adjuster, body shop and police they didn't understand why they didn't deploy, especially since one of the air bag sensors was directly in front of the impact. (3) No - Acura has not been easy to communicate with and assigned me a case #[XXX] but after I answered their questions by email a few days ago they have stopped communicating with me. (4) The car has been inspected by the body shop and Liberty Mutual. (5) No INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
(1) My airbag's did not deploy when an another car drove into the front of my car causing extensive damage. It has been deemed a total loss by Liberty Mutual (claim #[XXX]) and will be towed in a day or two to their salvage yard from the auto body shop. (2) Based on what I was told by the claim adjuster, body shop and police they didn't understand why they didn't deploy, especially since one of the air bag sensors was directly in front of the impact. (3) No - Acura has not been easy to communicate with and assigned me a case #[XXX] but after I answered their questions by email a few days ago they have stopped communicating with me. (4) The car has been inspected by the body shop and Liberty Mutual. (5) No INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
(1) My airbag's did not deploy when an another car drove into the front of my car causing extensive damage. It has been deemed a total loss by Liberty Mutual (claim #[XXX]) and will be towed in a day or two to their salvage yard from the auto body shop. (2) Based on what I was told by the claim adjuster, body shop and police they didn't understand why they didn't deploy, especially since one of the air bag sensors was directly in front of the impact. (3) No - Acura has not been easy to communicate with and assigned me a case #[XXX] but after I answered their questions by email a few days ago they have stopped communicating with me. (4) The car has been inspected by the body shop and Liberty Mutual. (5) No INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11662340
Recall Date: May 21, 2025
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
My new Acura MDX has very soft braking under normal braking and with harder braking the pedal normally is at the same level as the accelerator pedal which I feel could be a safety issue if your foot is then pressing both pedals at the same time. Also, when driving with adaptive cruise activated, when the car starts to brake on its own following another slower car, with my foot resting on the accelerator, the brake petal will activate and sometimes trap my foot between brake and accelerator petals. This is new to Acura as this is my third MDX since 2014. It has been noted on u-tube videos of the new MDX's. The dealer says it is not an adjustable brake system. The car can be hard to stop with a heavy load. Nothing I have ever experience before with any car. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My new Acura MDX has very soft braking under normal braking and with harder braking the pedal normally is at the same level as the accelerator pedal which I feel could be a safety issue if your foot is then pressing both pedals at the same time. Also, when driving with adaptive cruise activated, when the car starts to brake on its own following another slower car, with my foot resting on the accelerator, the brake petal will activate and sometimes trap my foot between brake and accelerator petals. This is new to Acura as this is my third MDX since 2014. It has been noted on u-tube videos of the new MDX's. The dealer says it is not an adjustable brake system. The car can be hard to stop with a heavy load. Nothing I have ever experience before with any car. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My new Acura MDX has very soft braking under normal braking and with harder braking the pedal normally is at the same level as the accelerator pedal which I feel could be a safety issue if your foot is then pressing both pedals at the same time. Also, when driving with adaptive cruise activated, when the car starts to brake on its own following another slower car, with my foot resting on the accelerator, the brake petal will activate and sometimes trap my foot between brake and accelerator petals. This is new to Acura as this is my third MDX since 2014. It has been noted on u-tube videos of the new MDX's. The dealer says it is not an adjustable brake system. The car can be hard to stop with a heavy load. Nothing I have ever experience before with any car. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636296
Recall Date: Jan 16, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
My new Acura MDX has very soft braking under normal braking and with harder braking the pedal normally is at the same level as the accelerator pedal which I feel could be a safety issue if your foot is then pressing both pedals at the same time. Also, when driving with adaptive cruise activated, when the car starts to brake on its own following another slower car, with my foot resting on the accelerator, the brake petal will activate and sometimes trap my foot between brake and accelerator petals. This is new to Acura as this is my third MDX since 2014. It has been noted on u-tube videos of the new MDX's. The dealer says it is not an adjustable brake system. The car can be hard to stop with a heavy load. Nothing I have ever experience before with any car. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My new Acura MDX has very soft braking under normal braking and with harder braking the pedal normally is at the same level as the accelerator pedal which I feel could be a safety issue if your foot is then pressing both pedals at the same time. Also, when driving with adaptive cruise activated, when the car starts to brake on its own following another slower car, with my foot resting on the accelerator, the brake petal will activate and sometimes trap my foot between brake and accelerator petals. This is new to Acura as this is my third MDX since 2014. It has been noted on u-tube videos of the new MDX's. The dealer says it is not an adjustable brake system. The car can be hard to stop with a heavy load. Nothing I have ever experience before with any car. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My new Acura MDX has very soft braking under normal braking and with harder braking the pedal normally is at the same level as the accelerator pedal which I feel could be a safety issue if your foot is then pressing both pedals at the same time. Also, when driving with adaptive cruise activated, when the car starts to brake on its own following another slower car, with my foot resting on the accelerator, the brake petal will activate and sometimes trap my foot between brake and accelerator petals. This is new to Acura as this is my third MDX since 2014. It has been noted on u-tube videos of the new MDX's. The dealer says it is not an adjustable brake system. The car can be hard to stop with a heavy load. Nothing I have ever experience before with any car. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636296
Recall Date: Jan 16, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
on 8/24, I purchased an acura mdx 2025 technology package.We drove home from the dealer, my mother heard a rattling noise but thought it was the car seat making the noise.The next day,I heard the noise again,it was coming from the right, rear back,I checked,and saw the wheel liner loose and thought the noise was being cause by a loose liner.My mother said we had to go back to the dealer on 8/31 to pick up the wheel lock and weather mats and we would have them check the liner.As the week went by,the noise was more often.On the way to the dealer, we could hear the noise after every bump or turning right.We gave this information to the dealer,we said we thought it was a loose liner but were not sure anymore as the rattling was more often.We did not feel safe driving home.They provided us a loaner and said they would look into it.On 9/4 they sent a text that the rear sway bar link was faulty, the part was ordered and the car should be ready by Friday.My mom emailed them to ask if by faulty,they meant it was loose or broken,they checked and said it was broken.It was expressed to them that this was concerning because it was a brand new vehicle,that we felt blessed that we decided to leave the car,had we driven back home, God knows what could have happened since a broken link can cause you to lose control and get into an accident.We asked if they would report it to the manufacturer or NHTSA? They did not reply. But text a day after stating that we must have gone through a pothole at high speed or hit something,and we were liable for the cost.After my mother sent an email and spoke with them saying that if it was not caused by us,that if the issue was there,was it caused during transporting the car from The manufacturer to the dealer?they said that the car was fixed and there would be no charge but kept insisting that we were at fault,that it happens alot,where people walk out of the dealer and come back with something broken the next day. (more to say but no space)
Corrective Action:
on 8/24, I purchased an acura mdx 2025 technology package.We drove home from the dealer, my mother heard a rattling noise but thought it was the car seat making the noise.The next day,I heard the noise again,it was coming from the right, rear back,I checked,and saw the wheel liner loose and thought the noise was being cause by a loose liner.My mother said we had to go back to the dealer on 8/31 to pick up the wheel lock and weather mats and we would have them check the liner.As the week went by,the noise was more often.On the way to the dealer, we could hear the noise after every bump or turning right.We gave this information to the dealer,we said we thought it was a loose liner but were not sure anymore as the rattling was more often.We did not feel safe driving home.They provided us a loaner and said they would look into it.On 9/4 they sent a text that the rear sway bar link was faulty, the part was ordered and the car should be ready by Friday.My mom emailed them to ask if by faulty,they meant it was loose or broken,they checked and said it was broken.It was expressed to them that this was concerning because it was a brand new vehicle,that we felt blessed that we decided to leave the car,had we driven back home, God knows what could have happened since a broken link can cause you to lose control and get into an accident.We asked if they would report it to the manufacturer or NHTSA? They did not reply. But text a day after stating that we must have gone through a pothole at high speed or hit something,and we were liable for the cost.After my mother sent an email and spoke with them saying that if it was not caused by us,that if the issue was there,was it caused during transporting the car from The manufacturer to the dealer?they said that the car was fixed and there would be no charge but kept insisting that we were at fault,that it happens alot,where people walk out of the dealer and come back with something broken the next day. (more to say but no space)
Additional Notes:
on 8/24, I purchased an acura mdx 2025 technology package.We drove home from the dealer, my mother heard a rattling noise but thought it was the car seat making the noise.The next day,I heard the noise again,it was coming from the right, rear back,I checked,and saw the wheel liner loose and thought the noise was being cause by a loose liner.My mother said we had to go back to the dealer on 8/31 to pick up the wheel lock and weather mats and we would have them check the liner.As the week went by,the noise was more often.On the way to the dealer, we could hear the noise after every bump or turning right.We gave this information to the dealer,we said we thought it was a loose liner but were not sure anymore as the rattling was more often.We did not feel safe driving home.They provided us a loaner and said they would look into it.On 9/4 they sent a text that the rear sway bar link was faulty, the part was ordered and the car should be ready by Friday.My mom emailed them to ask if by faulty,they meant it was loose or broken,they checked and said it was broken.It was expressed to them that this was concerning because it was a brand new vehicle,that we felt blessed that we decided to leave the car,had we driven back home, God knows what could have happened since a broken link can cause you to lose control and get into an accident.We asked if they would report it to the manufacturer or NHTSA? They did not reply. But text a day after stating that we must have gone through a pothole at high speed or hit something,and we were liable for the cost.After my mother sent an email and spoke with them saying that if it was not caused by us,that if the issue was there,was it caused during transporting the car from The manufacturer to the dealer?they said that the car was fixed and there would be no charge but kept insisting that we were at fault,that it happens alot,where people walk out of the dealer and come back with something broken the next day. (more to say but no space)
Mfg Campaign: 11612954
Recall Date: Sep 6, 2024
Honda (american Honda Motor Co.)
Defect Description:
WHEELS
Potential Consequences:
on 8/24, I purchased an acura mdx 2025 technology package.We drove home from the dealer, my mother heard a rattling noise but thought it was the car seat making the noise.The next day,I heard the noise again,it was coming from the right, rear back,I checked,and saw the wheel liner loose and thought the noise was being cause by a loose liner.My mother said we had to go back to the dealer on 8/31 to pick up the wheel lock and weather mats and we would have them check the liner.As the week went by,the noise was more often.On the way to the dealer, we could hear the noise after every bump or turning right.We gave this information to the dealer,we said we thought it was a loose liner but were not sure anymore as the rattling was more often.We did not feel safe driving home.They provided us a loaner and said they would look into it.On 9/4 they sent a text that the rear sway bar link was faulty, the part was ordered and the car should be ready by Friday.My mom emailed them to ask if by faulty,they meant it was loose or broken,they checked and said it was broken.It was expressed to them that this was concerning because it was a brand new vehicle,that we felt blessed that we decided to leave the car,had we driven back home, God knows what could have happened since a broken link can cause you to lose control and get into an accident.We asked if they would report it to the manufacturer or NHTSA? They did not reply. But text a day after stating that we must have gone through a pothole at high speed or hit something,and we were liable for the cost.After my mother sent an email and spoke with them saying that if it was not caused by us,that if the issue was there,was it caused during transporting the car from The manufacturer to the dealer?they said that the car was fixed and there would be no charge but kept insisting that we were at fault,that it happens alot,where people walk out of the dealer and come back with something broken the next day. (more to say but no space)
Corrective Action:
on 8/24, I purchased an acura mdx 2025 technology package.We drove home from the dealer, my mother heard a rattling noise but thought it was the car seat making the noise.The next day,I heard the noise again,it was coming from the right, rear back,I checked,and saw the wheel liner loose and thought the noise was being cause by a loose liner.My mother said we had to go back to the dealer on 8/31 to pick up the wheel lock and weather mats and we would have them check the liner.As the week went by,the noise was more often.On the way to the dealer, we could hear the noise after every bump or turning right.We gave this information to the dealer,we said we thought it was a loose liner but were not sure anymore as the rattling was more often.We did not feel safe driving home.They provided us a loaner and said they would look into it.On 9/4 they sent a text that the rear sway bar link was faulty, the part was ordered and the car should be ready by Friday.My mom emailed them to ask if by faulty,they meant it was loose or broken,they checked and said it was broken.It was expressed to them that this was concerning because it was a brand new vehicle,that we felt blessed that we decided to leave the car,had we driven back home, God knows what could have happened since a broken link can cause you to lose control and get into an accident.We asked if they would report it to the manufacturer or NHTSA? They did not reply. But text a day after stating that we must have gone through a pothole at high speed or hit something,and we were liable for the cost.After my mother sent an email and spoke with them saying that if it was not caused by us,that if the issue was there,was it caused during transporting the car from The manufacturer to the dealer?they said that the car was fixed and there would be no charge but kept insisting that we were at fault,that it happens alot,where people walk out of the dealer and come back with something broken the next day. (more to say but no space)
Additional Notes:
on 8/24, I purchased an acura mdx 2025 technology package.We drove home from the dealer, my mother heard a rattling noise but thought it was the car seat making the noise.The next day,I heard the noise again,it was coming from the right, rear back,I checked,and saw the wheel liner loose and thought the noise was being cause by a loose liner.My mother said we had to go back to the dealer on 8/31 to pick up the wheel lock and weather mats and we would have them check the liner.As the week went by,the noise was more often.On the way to the dealer, we could hear the noise after every bump or turning right.We gave this information to the dealer,we said we thought it was a loose liner but were not sure anymore as the rattling was more often.We did not feel safe driving home.They provided us a loaner and said they would look into it.On 9/4 they sent a text that the rear sway bar link was faulty, the part was ordered and the car should be ready by Friday.My mom emailed them to ask if by faulty,they meant it was loose or broken,they checked and said it was broken.It was expressed to them that this was concerning because it was a brand new vehicle,that we felt blessed that we decided to leave the car,had we driven back home, God knows what could have happened since a broken link can cause you to lose control and get into an accident.We asked if they would report it to the manufacturer or NHTSA? They did not reply. But text a day after stating that we must have gone through a pothole at high speed or hit something,and we were liable for the cost.After my mother sent an email and spoke with them saying that if it was not caused by us,that if the issue was there,was it caused during transporting the car from The manufacturer to the dealer?they said that the car was fixed and there would be no charge but kept insisting that we were at fault,that it happens alot,where people walk out of the dealer and come back with something broken the next day. (more to say but no space)
Mfg Campaign: 11612954
Recall Date: Sep 6, 2024
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
on 8/24, I purchased an acura mdx 2025 technology package.We drove home from the dealer, my mother heard a rattling noise but thought it was the car seat making the noise.The next day,I heard the noise again,it was coming from the right, rear back,I checked,and saw the wheel liner loose and thought the noise was being cause by a loose liner.My mother said we had to go back to the dealer on 8/31 to pick up the wheel lock and weather mats and we would have them check the liner.As the week went by,the noise was more often.On the way to the dealer, we could hear the noise after every bump or turning right.We gave this information to the dealer,we said we thought it was a loose liner but were not sure anymore as the rattling was more often.We did not feel safe driving home.They provided us a loaner and said they would look into it.On 9/4 they sent a text that the rear sway bar link was faulty, the part was ordered and the car should be ready by Friday.My mom emailed them to ask if by faulty,they meant it was loose or broken,they checked and said it was broken.It was expressed to them that this was concerning because it was a brand new vehicle,that we felt blessed that we decided to leave the car,had we driven back home, God knows what could have happened since a broken link can cause you to lose control and get into an accident.We asked if they would report it to the manufacturer or NHTSA? They did not reply. But text a day after stating that we must have gone through a pothole at high speed or hit something,and we were liable for the cost.After my mother sent an email and spoke with them saying that if it was not caused by us,that if the issue was there,was it caused during transporting the car from The manufacturer to the dealer?they said that the car was fixed and there would be no charge but kept insisting that we were at fault,that it happens alot,where people walk out of the dealer and come back with something broken the next day. (more to say but no space)
Corrective Action:
on 8/24, I purchased an acura mdx 2025 technology package.We drove home from the dealer, my mother heard a rattling noise but thought it was the car seat making the noise.The next day,I heard the noise again,it was coming from the right, rear back,I checked,and saw the wheel liner loose and thought the noise was being cause by a loose liner.My mother said we had to go back to the dealer on 8/31 to pick up the wheel lock and weather mats and we would have them check the liner.As the week went by,the noise was more often.On the way to the dealer, we could hear the noise after every bump or turning right.We gave this information to the dealer,we said we thought it was a loose liner but were not sure anymore as the rattling was more often.We did not feel safe driving home.They provided us a loaner and said they would look into it.On 9/4 they sent a text that the rear sway bar link was faulty, the part was ordered and the car should be ready by Friday.My mom emailed them to ask if by faulty,they meant it was loose or broken,they checked and said it was broken.It was expressed to them that this was concerning because it was a brand new vehicle,that we felt blessed that we decided to leave the car,had we driven back home, God knows what could have happened since a broken link can cause you to lose control and get into an accident.We asked if they would report it to the manufacturer or NHTSA? They did not reply. But text a day after stating that we must have gone through a pothole at high speed or hit something,and we were liable for the cost.After my mother sent an email and spoke with them saying that if it was not caused by us,that if the issue was there,was it caused during transporting the car from The manufacturer to the dealer?they said that the car was fixed and there would be no charge but kept insisting that we were at fault,that it happens alot,where people walk out of the dealer and come back with something broken the next day. (more to say but no space)
Additional Notes:
on 8/24, I purchased an acura mdx 2025 technology package.We drove home from the dealer, my mother heard a rattling noise but thought it was the car seat making the noise.The next day,I heard the noise again,it was coming from the right, rear back,I checked,and saw the wheel liner loose and thought the noise was being cause by a loose liner.My mother said we had to go back to the dealer on 8/31 to pick up the wheel lock and weather mats and we would have them check the liner.As the week went by,the noise was more often.On the way to the dealer, we could hear the noise after every bump or turning right.We gave this information to the dealer,we said we thought it was a loose liner but were not sure anymore as the rattling was more often.We did not feel safe driving home.They provided us a loaner and said they would look into it.On 9/4 they sent a text that the rear sway bar link was faulty, the part was ordered and the car should be ready by Friday.My mom emailed them to ask if by faulty,they meant it was loose or broken,they checked and said it was broken.It was expressed to them that this was concerning because it was a brand new vehicle,that we felt blessed that we decided to leave the car,had we driven back home, God knows what could have happened since a broken link can cause you to lose control and get into an accident.We asked if they would report it to the manufacturer or NHTSA? They did not reply. But text a day after stating that we must have gone through a pothole at high speed or hit something,and we were liable for the cost.After my mother sent an email and spoke with them saying that if it was not caused by us,that if the issue was there,was it caused during transporting the car from The manufacturer to the dealer?they said that the car was fixed and there would be no charge but kept insisting that we were at fault,that it happens alot,where people walk out of the dealer and come back with something broken the next day. (more to say but no space)
Mfg Campaign: 11612954
Recall Date: Sep 6, 2024
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