In November 2021, Chrysler (FCA US, LLC) Technical Safety and Regulatory Compliance became aware of a 2021 Jeep Wrangler Hybrid Electric Vehicle (PHEV) with an instrument panel cluster odometer reading that stopped displaying at 13,342 miles or 21,473 kilometers.
The NHTSA's description of the noncompliance: “Federal Motor Vehicle Safety Standard (FMVSS) 571.101, Controls and Displays, Section 4, defines the odometer as an indicator that must display the magnitude of its sensed characteristic, which is defined under Safety Act 49 USC 32702 definitions, as the distance drove. After reaching 13,342 miles the odometers of these vehicles will no longer display the magnitude of its sensed characteristic (mileage).”
According to the defect report, some 2021 model year Jeep Wrangler PHEVs may be equipped with instrument panel cluster (IPC) software that stops the odometer mileage from displaying after it reaches 13,342 miles or 21,473 kilometers. The odometer display will no longer show numerical integers but instead will have two dashes. A missing odometer reading may lead to missed or delayed critical vehicle maintenance and potentially failed components because of the lack of maintenance.
FCA has determined, through the Vehicle Regulations Committee, to conduct a voluntary safety recall of all 2021 Wranglers affected by the problem. The suspect period began September 8, 2020, with the vehicle with the earliest production date to receive suspect software during a service update, and ended on September 13, 2021, when a new IPC software version was implemented into vehicle production. According to records, the suspect software was introduced into vehicle production on June 7, 2021.
Owners receiving notices will be asked to return to their Jeep dealer to have the instrument panel cluster software updated on vehicles with less than 13,342 miles, and replace the IPC on vehicles in which the mileage is not displaying. FCA's number for this recall is Y94 and the NHTSA campaign number is 21V-949.