GM Stop Delivery For Chevy Blazer, Chevy Equinox and GMC Terrain Vehicles

On 2024-01-03 09:59:13

GM Stop Delivery Chevy Blazer, Equinox and GMC TerrainGeneral Motors (GM) has issued an immediate stop delivery order for certain 2024 models, including the Chevrolet Blazer, Chevrolet Blazer EV, Chevrolet Equinox, and GMC Terrain. This decision is a precautionary measure to ensure customer satisfaction and vehicle reliability.


As of now, General Motors has not publicly disclosed the specific issue that led to this stop delivery order. This action is part of what is labeled as "Global Safety Field Investigations," indicating that GM is still working on identifying and resolving the underlying problem.


Affected vehicles, which have been identified by their VINs, cannot be sold or delivered by dealers until further information and a resolution are provided by GM. This restriction also extends to preventing these vehicles from being dealer-traded or used for demonstration purposes. As some models have already been sold to customers, GM has issued a bulletin to dealerships that includes the VINs of the affected vehicles. This should help in managing the situation with those vehicles already in customer hands. Currently, there is no set timeframe for when more information or a resolution will be available.


The stop delivery order entails that the affected vehicles cannot be sold or delivered until further notice. This directive includes a prohibition on dealer trades, auction releases, demonstration uses, or any other form of dealership utilization of these vehicles. To assist dealers in identifying the involved vehicles, GM has updated the Investigate Vehicle History (IVH) screen in the Global Warranty Management (GWM) system. The update tags the vehicles with a “Stop Delivery” Type and labels the VIN Status as “Incomplete Remedy Not Available.”


One of the critical reasons behind this decision is the software issues encountered in the 2024 Chevrolet Blazer EV, powered by GM's Ultium battery system. A small segment of Blazer EV owners have reported software quality issues, leading Chevrolet to halt sales and deliveries temporarily. This pause aims to guarantee that customers receive a vehicle that meets GM's standards for quality and reliability. The software problems in question cannot be fixed with an over-the-air (OTA) update, requiring owners to take their vehicles to their dealership for service.


GM has reassured customers and stakeholders that the software issues are not related to safety, the Ultium battery system, or the Google Built-in features. Their engineering teams are diligently working to devise a solution. Meanwhile, owners of the affected vehicle3s will be contacted with instructions on how to schedule their software update.


The stop delivery order, referenced under GM number N232429910 aims to address potential issues before they impact customers. As the situation develops, further updates and instructions are expected to be issued to both dealers and vehicle owners.