Investigation Into Rear-View Camera Failures In 2019 Ford Flex Vehicles

The Office of Defects Investigation (ODI), a division within the National Highway Traffic Safety Administration (NHTSA), has initiated a Preliminary Evaluation (PE) into potential rear-view camera malfunctions in the 2019 Ford Flex, manufactured by Ford Motor Company. The investigation follows an influx of 23 Vehicle Owner Questionnaires (VOQs) submitted by owners, in addition to Early Warning Reporting (EWR) field report data. These reports allege that the rear-view cameras in certain Ford Flex vehicles either display blank, distorted, or inverted images when the vehicle is placed in reverse.

Rear-view cameras have become a vital component of vehicle safety, assisting drivers in maneuvering their vehicles while avoiding obstacles. The alleged issues in the 2019 Ford Flex could pose a significant risk, as distorted or inverted images may provide misleading information to drivers. An upside-down image, for instance, can result in incorrect directional cues, which could lead to accidents or unsafe driving maneuvers.

The ODI’s Preliminary Evaluation aims to thoroughly examine the nature, extent, and potential safety implications of this reported defect. In cases where vehicle safety is compromised, investigations like these can lead to manufacturer recalls, safety advisories, or other corrective actions. As part of this evaluation, ODI will assess both the scope and severity of the problem to determine if further action is warranted.

For 2019 Ford Flex owners, this investigation may bring much-needed insight and possible resolution to the reported rear-view camera issues. Ford Motor Company has not yet commented on the investigation but may be expected to cooperate with ODI’s inquiry to address any potential safety hazards.

If you own a 2019 Ford Flex and are experiencing these or similar rear-view camera issues, there are several steps you can take:

Report the Issue: File a Vehicle Owner Questionnaire (VOQ) with the Office of Defects Investigation (ODI). This helps ODI gather data and better understand the problem's scope.

Visit a Ford Dealership: Schedule an appointment with your local Ford dealer to have the rear-view camera checked. Even if there is no recall yet, technicians can often assess and document the problem, potentially offering repair options.

Check for Recalls or Service Bulletins: Keep an eye on any recalls, service bulletins, or repair advisories related to this issue. If the problem is deemed a safety risk, it may lead to a recall, which would entitle affected owners to free repairs.

Consider Temporary Workarounds: While waiting for resolution, drivers should exercise extra caution when reversing, double-check mirrors, and, if possible, rely on a passenger to assist with rear-view visibility until the camera issue is addressed.

By reporting the issue and staying vigilant for updates, affected owners can help ensure the investigation is thorough and that any necessary safety measures are taken to protect Ford Flex drivers and their passengers.