Blank Screens and Blind Spots: 2025 Nissan & Infiniti Rearview Camera Failure

If you drive a new 2025 Nissan Armada, Murano, or the luxury Infiniti QX80, you might want to pay close attention to your dashboard the next time you start your engine.

Nissan North America has issued a voluntary recall for several of its flagship SUVs due to a software glitch that renders the In-Vehicle Infotainment (IVI) system useless right when you need it most. This error doesn't just silence your radio—it disables the rear view camera, creating a safety hazard and a violation of federal safety standards.

The Rear View Camera Problem: Accidental "Hibernation"

We all rely on our backup cameras for safety, and since 2018, they have been legally required on all new vehicles in the United States under Federal Motor Vehicle Safety Standard (FMVSS) 111. However, investigations revealed that a software error in the IVI system of affected vehicles can occur immediately upon startup. This glitch mistakenly triggers a power-saving "hibernate" mode. As a result, the screen goes blank or black.

If the screen is black, the rearview camera feed cannot be displayed when the driver shifts into Reverse. This lack of rear visibility increases the risk of a crash and means the vehicles fail to comply with federal safety mandates.

Which Vehicles Are Affected?

This isn't a blanket recall for every Nissan on the road. The issue is specific to vehicles equipped with a certain IVI controller unit.

Affected Models & Trims:

• 2025 Nissan Armada: specifically the SL, Platinum, PRO 4X, and Platinum Reserve trim levels.
• 2025 Nissan Murano: specifically the SL and Platinum trim levels.
• 2025-2026 Infiniti QX80: Certain vehicles equipped with the specific IVI system.

Nissan is currently working to confirm the specific production dates for these affected units, but the defect appears unique to these high-end trim levels and models based on production records.

A Timeline of the Discovery

The issue first came to light between February and November 2025. A field report regarding a 2025 Nissan Armada alleged that the infotainment screen went black while the ignition was ON. Technicians replaced the unit and sent the faulty part for analysis. Working with the supplier, Nissan discovered that the software was indeed transmitting a command during startup that forced the unit into sleep mode. After further investigation, Nissan realized the same software architecture—and the same potential for failure—existed in the 2025 Murano and the Infiniti QX80. By November, Nissan determined that the condition prevented the cars from meeting FMVSS 111 standards and moved forward with a voluntary recall.

The Fix: Dealer Visit or Over-the-Air

Nissan and Infiniti dealers will update the IVI system software to prevent the unit from entering this unintended hibernation mode. Even better, because these are modern connected vehicles, the update can be performed in one of two ways:

• At the Dealership: A technician can manually update the software.
• Over-the-Air (OTA): In many cases, the vehicle can receive the update wirelessly without a trip to the service bay.

What Owners Should Do Next

If you own one of the affected vehicles, keep an eye on your mailbox. Nissan expects to mail owner notification letters starting January 9, 2026. In the meantime, if you notice your screen going black upon startup, exercise extra caution when reversing.

Important Reference Numbers:

• NHTSA Campaign Number: 25V-821.
• Nissan Recall Numbers: R25D6, R25D5, and R25D7.