volkswagen passat 2012 Complaints

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

my 2012 volkswagen passat s has power windows. over the course of the last two or three days of cold temperatures (nights down to 5 degrees f., and daytime highs in range of 25 degrees on 12/3/11; 20 degrees on 12/4, and 15 degrees on 12/5), my power windows have now "frozen up", at all four door positions. the motors operate--windows make about a 1/16th inch up or down movement when you try the window switches, but the windows are "stuck" in the up position. i have called the vw dealer, and they have said "there may be some moisture in there." no ice or snow is visible near the windows or the joint where they enter their respective doors. colorado weather conditions of intermittent cold, dry snows have called for brushing off snow on several occasions, and the car has been driven at several intermittent times over the past several days. the neighbors on my block in a residential section of denver have numerous cars which are and have been similarly parked on the same curb in the same weather and conditions-- bmw. nissan(s), toyota(s), infinity, honda, older vw, and none of their cars have had any issue. likewise, my previous car, a 2001 vw passat was regularly parked in the same spot over the years in many similar weather circumstances, without such a failure. i believe this 2012 vw passat, which is all new, and built in a new us plant may have utilized some type of inadequate motor size (too weak to overcome a small amount of frozen moisture?) or poorly designed window rub strips in the door channel that either admit too much moisture down into the window channel, or overreact to any freezing. in any case, having a brand new car that can't or won't allow windows to open is very frustrating, and along mountain and other colorado roads, a crash could end up with the car in river or lake water, in which case, lowering a window may save a life.

Reported in: DENVER CO || Crash: N || VIN #: 1VWAP7A33CC

SEATS

recently i drove several new cars (the latest being the 2012 passat) and found one common complaint: the headrest on these cars are tilted forward way too much with no adjustments available. my understanding is that nhtsa requires vehicles headrests to be higher and close to the head to reduce whiplash injuries. how do you improve safety if it's impossible to find a comfortable driving position? the new headrest regulation forces the driver to slouch forward (and looking down) while driving, causing fatigue to set quickly. for me, the only way to find a comfortable position while driving these new cars are by reclining the seat back excessively (so my head don't tilt forward). this, in my opinion, aren't safe since this position reduces the driver's alertness. with the active headrest technology, why can't car manufacturer's set the headrest at a normal angle? in my opinion the new head rest regulation is an easy and lazy way to reduce whiplash injury without proper research (i.e only based on measurements with no regards to driver's comfort).

Reported in: ROCHESTER HILLS MI || Crash: N || VIN #:

STRUCTURE:BODY

tl* the contact rented a 2012 volkswagen passat. the contact stated that there was a sharp object located near a handle, which was attached to the roof on the interior, that cut his finger. the contact sustained the cut on his left index finger. the rental facility was notified and removed the vehicle from its facility. a report about the incident was also filed. the contact had not spoken with the rental facility since the incident and did not know whether the failure was diagnosed or repaired. the failure and current mileages were unknown.

Reported in: DANBURY CT || Crash: N || VIN #: 1VWAP7A36CC

ELECTRICAL SYSTEM

vehicle doe not show the true speed of the car. speedometer is off by 7-8 kmh. @ 100 kms. vw does not accept that there is any problem and will not fix the problem.

Reported in: RED DEER AK || Crash: N || VIN #: 1VWAN7A32CC

POWER TRAIN:AUTOMATIC TRANSMISSION

tl* the contact owns a 2012 volkswagen passat. the contact stated that when the accelerator pedal was depressed, the vehicle would hesitate before accelerating. the vehicle was taken to the dealer where the dealer advised the contact that the failure was common, but there was nothing that could be done to fix the problem. the dealer test drove another vehicle of the same year and model and the failure also occurred in the test vehicle. the contact stated that the failure would only occur intermittently. the vehicle was not repaired. the failure mileage was 10 and the current mileage was 3,500. updated 04/19/12*lj

Reported in: CUMMINGS GA || Crash: N || VIN #: 1VWBP7A3XCC

VEHICLE SPEED CONTROL

tl* the contact owns a 2012 volkswagen passat. the contact stated that when the accelerator pedal was depressed, the vehicle would hesitate before accelerating. the vehicle was taken to the dealer where the dealer advised the contact that the failure was common, but there was nothing that could be done to fix the problem. the dealer test drove another vehicle of the same year and model and the failure also occurred in the test vehicle. the contact stated that the failure would only occur intermittently. the vehicle was not repaired. the failure mileage was 10 and the current mileage was 3,500. updated 04/19/12*lj

Reported in: CUMMINGS GA || Crash: N || VIN #: 1VWBP7A3XCC

POWER TRAIN

i recently purchased a 2012 passat tdi. i really liked the car. however, i have a safety suggestion that may save someone's life in the future. let me tell you my experience. i took possession on february 9, 2012. on march 15, i came home to lunch and pulled in my garage. apparently, i did not have the back tires all the way in. our driveway has a slight incline. i got out of my car and was watering some flowers. in a few moments my car rolled down the drive, curved and went off an embankment and hit trees on the way down. it was totaled. i had it one month and one week. needless to say, i was sick. now i realize that i did not have it in park. this car was different that any car that i have driven in the past because you don't have an ignition to put the key in. you just have a button to turn it on and turn it off. because it was different, i was more concerned about pushing the button to turn it off. in all of my other cars you couldn't get the keys out unless you had it in park. i had made this mistake a few times but was always on a flat area-usually in my garage. my suggestion is that you have a feature on these push button vehicles that will sound some kind of alarm when it is turned off and not in park. my heart cringes when i think that i could have done this with my grandchildren in the back seat in their car seats. this car has many features and is very technologically advanced, but i strongly feel that a feature such as this should be placed on these cars.

Reported in: MURPHY NC || Crash: Y || VIN #: 1VWCN7A34CC

FUEL SYSTEM, GASOLINE

scenario: 1. car stationary in garage 2. went to turn on the car in the morning and the car would not start 3. radio and accessories working fine 4. smelt a lot of gasoline and stopped cranking the car 5. large amount of gasoline had spilled on the garage floor actions: 1. tow truck driver would not tow the vehicle as it spilled gasoline when lifted 2. fire department found that the hose from the fuel tank in to the fuel system had come loose 3. fire department suspects that the cable was not assembled properly and could be a manufacturer defect potential faulty part details: 1. hose is black in color 2. hose is tucked inside a black plastic housing 3. fire department observed no damage to the housing on my vehicle 4. fire department heard a distinct click when they pushed the hose in to the fuel system 5. due to #4, fire department suspects that the cable was not assembled properly and could be a manufacturer defect strongly advise volkswagen passat 2012 owners to contact their dealer to get the hose and fuel system assembly checked out and urge nhtsa to open a recall. thank you.

Reported in: SAN JOSE CA || Crash: N || VIN #: 1VWAP7A33CC

SERVICE BRAKES, HYDRAULIC

our new passat has problem controlling the car while using reverse on a hill. it appears that vw has tied the accelerator and braking function together in a way that the driver may lose control of the vehicle while in reverse. if the brake is pressed, the accelerator is disengaged thus allowing the engine fall to an idle and not develop any thrust. if the driver is using both feet to control the vehicle, left foot on the brake, right foot on the accelerator while depressing the brake, the engine develops no power even if the accelerator is depressed fully. by releasing the brake while the accelerator is depressed fully, the vehicle will lurch at full throttle in reverse in an out of control condition until the driver realizes what is happening and removes their foot from the accelerator. it was fortunate that no one was behind the car when this happened to me or there might have been an injury or even a fatality. it is clear that the vw engineering staff has never tried parallel parking the passat on a hill in san francisco. vw engineers should remove the software code that ties the accelerator and brake function together while in reverse or at least activate it when the speed is greater than 5 miles an hour. if you don’t use two feet and only use one, then the hill hold will be effective and generally you can control the vehicle. there is no warning that this implementation exists and when parking on a steep hill, in a very tight spot, you almost always use two feet to have total control. volkswagen engineers, in good faith, implemented the nhtsa recommendation for "brake throttle override". docket no. nhtsa-2012-0038. page 16 has specific comments on intentional "two footed use". the vw dealer investigated and offered us a full return and refund. we are hoping the nhtsa will work with vw to help reconcile this software anomaly.

Reported in: AUBURN CA || Crash: N || VIN #: 1VWCM7A30CC

ENGINE AND ENGINE COOLING

our new passat has problem controlling the car while using reverse on a hill. it appears that vw has tied the accelerator and braking function together in a way that the driver may lose control of the vehicle while in reverse. if the brake is pressed, the accelerator is disengaged thus allowing the engine fall to an idle and not develop any thrust. if the driver is using both feet to control the vehicle, left foot on the brake, right foot on the accelerator while depressing the brake, the engine develops no power even if the accelerator is depressed fully. by releasing the brake while the accelerator is depressed fully, the vehicle will lurch at full throttle in reverse in an out of control condition until the driver realizes what is happening and removes their foot from the accelerator. it was fortunate that no one was behind the car when this happened to me or there might have been an injury or even a fatality. it is clear that the vw engineering staff has never tried parallel parking the passat on a hill in san francisco. vw engineers should remove the software code that ties the accelerator and brake function together while in reverse or at least activate it when the speed is greater than 5 miles an hour. if you don’t use two feet and only use one, then the hill hold will be effective and generally you can control the vehicle. there is no warning that this implementation exists and when parking on a steep hill, in a very tight spot, you almost always use two feet to have total control. volkswagen engineers, in good faith, implemented the nhtsa recommendation for "brake throttle override". docket no. nhtsa-2012-0038. page 16 has specific comments on intentional "two footed use". the vw dealer investigated and offered us a full return and refund. we are hoping the nhtsa will work with vw to help reconcile this software anomaly.

Reported in: AUBURN CA || Crash: N || VIN #: 1VWCM7A30CC

ELECTRICAL SYSTEM: INSTRUMENT PANEL

the speedometer does not register actual speeds. it is pessimistic by 4 mph at highway speeds. vw's own climatic control diagnostic readout indicates a speed that is 2 mph greater than the speedometer reads. furthermore, the tripometer average speed reads 3 mph greater than the speedometer. multiple gps units all agree to within a tenth or two mph and indicate a speed that is 4 mph faster than the speedometer. (i.e. speedometer reads 70 mph, diagnostic readout simultaneously shows 72 mph, tripometer average speed simultaneously shows 73 mph and gps simultaneously shows 74 mph while cruise is set at 70 mph). vw says it's close enough and that at 70 mph readings between 65 and 75 mph are acceptable!

Reported in: LOUISVILLE KY || Crash: N || VIN #: 1VWBH7A38CC

POWER TRAIN

the vehicle has a significant delay/hesitation upon initial acceleration (2.5l). this is dangerous when pulling into or across traffic. this issue is known to others and is reported elsewhere on the web. http://www.passatworld.com/forums/111-volkswagen-passat-b7-discussion/344045-my-review-2012-passat-somewhat-long-read.html (see performance note).

Reported in: LOUISVILLE KY || Crash: N || VIN #: 1VWBH7A38CC

FUEL/PROPULSION SYSTEM

in the morning, i went downstairs to my 2012 vw passat s. i noticed a pool of fluid that smelled like gasoline on the asphalt underneath the vehicle. i entered the front driver's side and turned the key from the off to on position. when i turned the key to on, a sound of draining fluid could be heard and a strong odor of gasoline could be smelled. i attempted to start the car, and it does turn over, but will not start. i decided not to attempt to start it again, afraid that the ignition would start a fire. since this occurred on a sunday morning, all service departments at vw dealerships are closed. about 5 hours later, i unlocked the passat and opened the door to get some items from the car. again, the sound of draining fluid could be heard and a strong odor of gasoline emitted from the vehicle. i checked underneath the car again, and a fresh pool of gasoline has formed. the gas is dripping from the passenger side, near the rear wheel. needless to say, this is very disappointing, as the vehicle has only been driven for a little more than 1,000 miles.

Reported in: BREA CA || Crash: N || VIN #: 1VWAP7A38CC

ENGINE

in the morning, i went downstairs to my 2012 vw passat s. i noticed a pool of fluid that smelled like gasoline on the asphalt underneath the vehicle. i entered the front driver's side and turned the key from the off to on position. when i turned the key to on, a sound of draining fluid could be heard and a strong odor of gasoline could be smelled. i attempted to start the car, and it does turn over, but will not start. i decided not to attempt to start it again, afraid that the ignition would start a fire. since this occurred on a sunday morning, all service departments at vw dealerships are closed. about 5 hours later, i unlocked the passat and opened the door to get some items from the car. again, the sound of draining fluid could be heard and a strong odor of gasoline emitted from the vehicle. i checked underneath the car again, and a fresh pool of gasoline has formed. the gas is dripping from the passenger side, near the rear wheel. needless to say, this is very disappointing, as the vehicle has only been driven for a little more than 1,000 miles.

Reported in: BREA CA || Crash: N || VIN #: 1VWAP7A38CC

POWER TRAIN

as i was driving my new 2012 volkswagen passat from my house to my destination, my transmission fluid began to leak out onto the street. i had purchased the car eight days earlier which was a new car from the dealership which only had 2 miles on the car. the amount of miles i had put on the car was 500 miles and the transmission fluid leaked because of a malfunction inside of it. the car was under warranty and they dealership had to put a new transmission into my car because of the old one had defected parts inside.

Reported in: PITTSBURGH PA || Crash: N || VIN #: 1VWBP7A38CC

FUEL/PROPULSION SYSTEM

vehicle stalled on busy surface street, lost all power. refused to restart. towed to local dealer who diagnosed the issue as failed high-pressure fuel pump.

Reported in: PETALUMA CA || Crash: N || VIN #: 1VWBN7A39CC

FUEL SYSTEM, DIESEL

vehicle stalled on busy surface street, lost all power. refused to restart. towed to local dealer who diagnosed the issue as failed high-pressure fuel pump.

Reported in: PETALUMA CA || Crash: N || VIN #: 1VWBN7A39CC

EXTERIOR LIGHTING

the drivers side headlight low beam stopped working. there was a malfunction with the connection between the housing and the bulb adapter. the plastic had melted which prevented electric current flowing from the housing to the bulb. the melted plastic had caused hazing on the inside of the drivers side headlight assembly. the dealership replaced the drivers side headlight assembly at no cost.

Reported in: HIGH POINT NC || Crash: N || VIN #:

SEATS

while driving on the highway, made a short stop and both sections of the back seat unlocked and came down/forward. luckily nobody was sitting in them. there was nothing in the trunk that would have set off the unlocking bars.

Reported in: MOONACHIE NJ || Crash: N || VIN #: 1VWBP7A38CC

SERVICE BRAKES

tl* the contact owns a 2012 volkswagen passat. the contact stated that when the vehicle was in reverse and the brakes were applied, he would hear a loud squeaking noise. the vehicle was taken to the dealer for diagnosis where they advised him that the noise was a normal occurrence as the temperature dropped. the vehicle was not repaired. the manufacturer was contacted and offered no assistance. the failure mileage was approximately 8,000. the current mileage was approximately 14,000.

Reported in: BOLINGBROOK IL || Crash: N || VIN #: 1VWCN7A35CC

WHEELS

the vehicle experiences excessive "wheel hop" upon starting from a stopped position, especially on a wet roadway and a hill. the tires just cannot get traction and spin. as well once the wheels start to spin the ecs (stability control system) cuts power and applies braking which has lead to dangerous situations especially when pulling into traffic. there is no ecs disable switch as with previous models, so i cannot temporarily disable the system for troubleshooting of the issue. losing power while pulling out into the flow of traffic and experiencing a power loss is a safety hazard. the car came with hankook optima h426 tires and i switched to yokohama avid envigor (v rated) tires believing the issue was the tires. i am an experienced driver with 33 years of driving and have tried everything from light acceleration, feathering the accelerator, using the s mode of the tiptonic transmission and using the tiptronic control in d mode to hold the transmission in the lower gear and trying to start in a higher gear to reduce the torque to the wheels, but the tiptronic will not allow upshifting when stopped. i raised this concern with the dealership since the wheel hop causing banging of the suspension system against the travel stops. this thumping and extreme movement of the suspension cannot be good for the longevity of the equipment. the dealership states "it is performing to specs as designed." well then i think there is a design flaw.

Reported in: SAMMAMISH WA || Crash: N || VIN #: 1VWCN7A3XCC

SUSPENSION

the vehicle experiences excessive "wheel hop" upon starting from a stopped position, especially on a wet roadway and a hill. the tires just cannot get traction and spin. as well once the wheels start to spin the ecs (stability control system) cuts power and applies braking which has lead to dangerous situations especially when pulling into traffic. there is no ecs disable switch as with previous models, so i cannot temporarily disable the system for troubleshooting of the issue. losing power while pulling out into the flow of traffic and experiencing a power loss is a safety hazard. the car came with hankook optima h426 tires and i switched to yokohama avid envigor (v rated) tires believing the issue was the tires. i am an experienced driver with 33 years of driving and have tried everything from light acceleration, feathering the accelerator, using the s mode of the tiptonic transmission and using the tiptronic control in d mode to hold the transmission in the lower gear and trying to start in a higher gear to reduce the torque to the wheels, but the tiptronic will not allow upshifting when stopped. i raised this concern with the dealership since the wheel hop causing banging of the suspension system against the travel stops. this thumping and extreme movement of the suspension cannot be good for the longevity of the equipment. the dealership states "it is performing to specs as designed." well then i think there is a design flaw.

Reported in: SAMMAMISH WA || Crash: N || VIN #: 1VWCN7A3XCC

ELECTRONIC STABILITY CONTROL

the vehicle experiences excessive "wheel hop" upon starting from a stopped position, especially on a wet roadway and a hill. the tires just cannot get traction and spin. as well once the wheels start to spin the ecs (stability control system) cuts power and applies braking which has lead to dangerous situations especially when pulling into traffic. there is no ecs disable switch as with previous models, so i cannot temporarily disable the system for troubleshooting of the issue. losing power while pulling out into the flow of traffic and experiencing a power loss is a safety hazard. the car came with hankook optima h426 tires and i switched to yokohama avid envigor (v rated) tires believing the issue was the tires. i am an experienced driver with 33 years of driving and have tried everything from light acceleration, feathering the accelerator, using the s mode of the tiptonic transmission and using the tiptronic control in d mode to hold the transmission in the lower gear and trying to start in a higher gear to reduce the torque to the wheels, but the tiptronic will not allow upshifting when stopped. i raised this concern with the dealership since the wheel hop causing banging of the suspension system against the travel stops. this thumping and extreme movement of the suspension cannot be good for the longevity of the equipment. the dealership states "it is performing to specs as designed." well then i think there is a design flaw.

Reported in: SAMMAMISH WA || Crash: N || VIN #: 1VWCN7A3XCC

ENGINE

vehicle has stalled out four times on two different occastions when i come to a stop. took vehicle in and vw reports car checks out fine. ## vin failed ##

Reported in: BRENTWOOD CA || Crash: N || VIN #: VWBN7A38CC0

SERVICE BRAKES

metallic clicking, loud screeching noise when brakes applied, always in reverse and constant (forward and reverse) when wet or cold. only less frequent in warmer temps. on 3rd service visit to have noise checked, vw issued warranty claim and then denied repair saying no fix available. i appealed to no avail. noise is excessive and problematic.

Reported in: PEORIA AZ || Crash: N || VIN #:

STEERING

car has constant pull to the right. driving requires constant pressure to the left on steering wheel. car has been to dealer 4 times for alignment and although they adjust it, right pull persists. sometimes, steering has a feel as though car is erratic. car never settles into tacking in a straight line which seems very odd and potentially dangerous. apparently this is a common issue and volkswagen cannot rectify the problem.

Reported in: NASHVILLE TN || Crash: N || VIN #: 1VWBN7A3XCC

FUEL SYSTEM, DIESEL

metal shavings in the fuel system causing engine failure. fuel was tested and found to be diesel fuel. no other fuel has ever been used or pumped into this vehicle.

Reported in: BALTIMORE MD || Crash: N || VIN #: 1VWBN7A32CC

VEHICLE SPEED CONTROL

if i am driving with no acceleration (coasting) and step on the gas to enter traffic there is no power; nothing happens when you push on the gas. this has happened numerous times both in town when trying to enter traffic, as well as on the freeway trying to cut in between cars. this is very dangerous if one does not have lots of room between cars. the volkswagen dealer claims this is only a problem for me because i am not used to driving a car with a digital throttle.

Reported in: HESPERIA CA || Crash: N || VIN #: 1VWBP7A3XCC

ENGINE

if i am driving with no acceleration (coasting) and step on the gas to enter traffic there is no power; nothing happens when you push on the gas. this has happened numerous times both in town when trying to enter traffic, as well as on the freeway trying to cut in between cars. this is very dangerous if one does not have lots of room between cars. the volkswagen dealer claims this is only a problem for me because i am not used to driving a car with a digital throttle.

Reported in: HESPERIA CA || Crash: N || VIN #: 1VWBP7A3XCC

SERVICE BRAKES

tl* the contact owns a 2012 volkswagen passat tdi. the contact stated that when attempting to engage the brakes, the pedal sunk into the floorboard. the vehicle was taken to the dealer however, the technician was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 10,000 and the current mileage was 22,500.

Reported in: GRIFFIN GA || Crash: N || VIN #: 1VWCN7A31CC

ENGINE

i was driving down the highway going approximately 67 mph in the middle lane. the battery light flashed once, no other warning other lights flashed and there were no previous warning lights to flash. suddenly the car hesitated and then my speed dropped to 0 in a matter of seconds. luckily, the transport trucks behind me were paying attention and actually blocked the traffic until i could get the car in neutral to safely roll onto the shoulder. this is a huge safety issue; i was lucky. what good is it to have a car that you now feel is unsafe to drive! vw should have to buy this car back.

Reported in: PIEDMONT SC || Crash: N || VIN #: 1VWCN7A3XCC

FUEL SYSTEM, DIESEL

i was driving down the highway going approximately 67 mph in the middle lane. the battery light flashed once, no other warning other lights flashed and there were no previous warning lights to flash. suddenly the car hesitated and then my speed dropped to 0 in a matter of seconds. luckily, the transport trucks behind me were paying attention and actually blocked the traffic until i could get the car in neutral to safely roll onto the shoulder. this is a huge safety issue; i was lucky. what good is it to have a car that you now feel is unsafe to drive! vw should have to buy this car back.

Reported in: PIEDMONT SC || Crash: N || VIN #: 1VWCN7A3XCC

FUEL SYSTEM, DIESEL

i driving through my neighborhood when i got a flashing light on my dash, quickly the engine began to feel shaky and the vehicle shut off completely. i was able to pull to the side of the street but the car would no longer start. the car had to be towed to the closest vw dealership. the next day i received a call from the dealership telling me it was a high pressure fuel pump failure (hpfp) that caused the issue and that because a part had to be ordered and the work required was extensive, it would take them about a week. i did get my car in about 5 days and all repairs were covered under warranty. i asked the service manager how much the job would have cost without warranty and he said it was about a $5,700 job! it appalled me that he had no explanation for why the hpfp failed so early into the car's life. needless to say, there is a sense of uneasiness that i have now wondering if this could happen again when the vehicle is no longer under warranty.

Reported in: LAWRENCEVILLE GA || Crash: N || VIN #: 1VWBN7A37CC

ENGINE

i driving through my neighborhood when i got a flashing light on my dash, quickly the engine began to feel shaky and the vehicle shut off completely. i was able to pull to the side of the street but the car would no longer start. the car had to be towed to the closest vw dealership. the next day i received a call from the dealership telling me it was a high pressure fuel pump failure (hpfp) that caused the issue and that because a part had to be ordered and the work required was extensive, it would take them about a week. i did get my car in about 5 days and all repairs were covered under warranty. i asked the service manager how much the job would have cost without warranty and he said it was about a $5,700 job! it appalled me that he had no explanation for why the hpfp failed so early into the car's life. needless to say, there is a sense of uneasiness that i have now wondering if this could happen again when the vehicle is no longer under warranty.

Reported in: LAWRENCEVILLE GA || Crash: N || VIN #: 1VWBN7A37CC

EXTERIOR LIGHTING

loss of either daylight running lamp(s) and/or lowbeam headlamp(s) due to lamp sockets melting in housings. 3 times this has happened, once with the daytime lamps and twice with the l/s headlamps.

Reported in: WAPPINGERS FALLS NY || Crash: N || VIN #: 1VWBN7A37CC

VEHICLE SPEED CONTROL

the vehicle has a significant delay/hesitation upon initial acceleration (2.5l). this is dangerous when pulling into or across traffic. it happens intermittently.

Reported in: PALATINE IL || Crash: N || VIN #: 1VWBH7A3XCC

FUEL SYSTEM, GASOLINE

the vehicle has a significant delay/hesitation upon initial acceleration (2.5l). this is dangerous when pulling into or across traffic. it happens intermittently.

Reported in: PALATINE IL || Crash: N || VIN #: 1VWBH7A3XCC

EXTERIOR LIGHTING

while driving from san diego, ca to los angeles, ca on i-5 at 9pm on october 20th, the day after purchasing the car from a dealership, i noticed my headlights do not illuminate the road. the headlights are very dim and only light up about 10 feet in front of me. i have read on car forums, people have had the same issues with their headlights. one individual fronted $800 to have the oem fog lights added to his passat, which he claimed helped. vw needs to fix this headlight problems or add the fog lights to every 2012+ passat. while driving during the night on streets with limited street lights, its very difficult to see at night especially pedestrians, unless i drive with my high beams on, which i cant because of on coming cars.

Reported in: SIMI VALLEY CA || Crash: N || VIN #: 1VWCP7A37CC

FUEL/PROPULSION SYSTEM

i was in very slow bumper to bumper traffic when the battery light came on and there was a significant loss of power in the engine and no power steering or brakes. i was able to coast to the shoulder and turn off the car. lights, radio and ventilation systems did not seem to be impacted. after a minute, i turned the car on and everything appeared to be back to normal. this has happened twice in 3 months.

Reported in: SAN RAFAEL CA || Crash: N || VIN #: 1VWBP7A37CC

ENGINE

i was in very slow bumper to bumper traffic when the battery light came on and there was a significant loss of power in the engine and no power steering or brakes. i was able to coast to the shoulder and turn off the car. lights, radio and ventilation systems did not seem to be impacted. after a minute, i turned the car on and everything appeared to be back to normal. this has happened twice in 3 months.

Reported in: SAN RAFAEL CA || Crash: N || VIN #: 1VWBP7A37CC

ELECTRICAL SYSTEM

i was in very slow bumper to bumper traffic when the battery light came on and there was a significant loss of power in the engine and no power steering or brakes. i was able to coast to the shoulder and turn off the car. lights, radio and ventilation systems did not seem to be impacted. after a minute, i turned the car on and everything appeared to be back to normal. this has happened twice in 3 months.

Reported in: SAN RAFAEL CA || Crash: N || VIN #: 1VWBP7A37CC

AIR BAGS

pulling into a parking space, i felt a click vibration on the steering column and then a message flashed on the dash screen: airbag: error none of the electronic switches on the steering column function, no airbag availability, no horn. i took it to the onion creek dealership in austin, tx and they quickly found what was a quick, but expensive fix can be done. $700 to fix. when i inquired that this is a safety issue and requested they cover the cost, they balked. i contacted vw usa, they eventually agreed to cover 75% of the cost, then later rescinded the offer because the lady at vw usa decided she didn't want to cover it and i had no choice in the matter. when they did offer to pay the 75%, i had agreed to pay the difference. when i attempted to negotiate for greater coverage, i suppose she did not like that.

Reported in: KYLE TX || Crash: N || VIN #:

STRUCTURE:BODY

every time it is cold outside my door latch stops functioning so i cant open it from the outside or inside. i sprayed lubricant in it which helps sometimes but i think a new car shouldn't have a issue like that. also when i can get it open sometimes it wont close. the issue is the actual latch which of course isn't covered. pretty embarrassing climbing through a passenger door to get in the driver seat . what happens if im in a wreck and my door wont open? will i own a part of volkswagen?

Reported in: WILLIAMSPORT MD || Crash: N || VIN #:

EXTERIOR LIGHTING

vehicle, while at speed at night, suddenly and without warning lost low beam illumination from the left front headlight assembly. subsequent inspection of the factory light bulb revealed no faults: filament was intact and resistance (ohm) could be measured across terminals. installation of a new vw bulb did not solve the problem. headlight assembly was factory stock and unmodified. closer inspection reveals what appears to be overheating and subsequent deformation of the bulb retention hardware. on-line search reveals numerous identical complaints posted by other passat owners, affecting both the left and right headlight assemblies vw dealer advised that the problem can only be rectified by replacing the entire headlight assembly.

Reported in: NEW ORLEANS LA || Crash: N || VIN #: 1VWAP7A39CC

ELECTRICAL SYSTEM

vehicle, while at speed at night, suddenly and without warning lost low beam illumination from the left front headlight assembly. subsequent inspection of the factory light bulb revealed no faults: filament was intact and resistance (ohm) could be measured across terminals. installation of a new vw bulb did not solve the problem. headlight assembly was factory stock and unmodified. closer inspection reveals what appears to be overheating and subsequent deformation of the bulb retention hardware. on-line search reveals numerous identical complaints posted by other passat owners, affecting both the left and right headlight assemblies vw dealer advised that the problem can only be rectified by replacing the entire headlight assembly.

Reported in: NEW ORLEANS LA || Crash: N || VIN #: 1VWAP7A39CC

STRUCTURE:BODY

i live in the northeast us where it tends to get colder than 0 degrees celsius constantly during winter. everytime it is below freezing my driver side door latch gets stuck. this is definitely a known problem for vw passats, but vw response to fixing it is completely unacceptable. i reported the problem to the dealership prior to december 16th and explained that i normally warm up the car for over 20 minutes(while i walk my dog). the initial response was that its not an issue and i should either park the car in a garage where it won't freeze or warm up the car longer (i find that absolutely ridiculous). so i scheduled an appointment with the garage for december 16th. luckily the weather forcast for temperatures below -4 celsius all week. had the temperature been above 0 celsius the latch would have worked fine and your garage would have said there is no issue. the reason why i highlight the temperature here is because that is the main issue, and your garages troubleshooting and diagnostic methods are my biggest concern. i guarantee that there are even more cases of this issue that are being dismissed. the fact that there is nhtsa id number: 10559530, filed by someone else proves it. i'm sure the fact that i can find this on nhtsa (nhtsa id number: 10559530) means there are hundreds of others who are just not reporting it or do not know where to go. i will also be filing a complaint with the nhtsa, as well. it has been over a month, and the service garage tells me there is no parts available. i do not believe this and if its true i think this is unacceptable. i also hope that during the wintry weather the northeast has experienced the last couple of weeks no one was injured in a passat where emergency workers were not able reach the victim (possibly due to a stuck door latch). this is a huge safety concern and the lack of response is concerning.

Reported in: CONGERS NY || Crash: N || VIN #: 1VWBP7A37CC

VISIBILITY:SUN ROOF ASSEMBLY

sunroof exploded while driving down freeway at night. no cars in front of me to kick up a rock, no overpasses for something to be thrown from. completely random explosion. i heard a loud gunshot sound, then small glass pieces rained down on my head and face and all over my three children in the back seat. looked up and heard the sound of wind and saw the hole in my sunroof. so far the dealership has said they won't replace it under warranty and i have reached out to vw directly and they are denying the claim as well. this is absolutely a manufacturing defect and they are not standing by their product. they are lucky nobody was injured or killed in an accident. hopefully that doesn't have to happen for them to take responsibility.

Reported in: PORT ORCHARD WA || Crash: N || VIN #:

STRUCTURE:BODY

sunroof exploded while driving down freeway at night. no cars in front of me to kick up a rock, no overpasses for something to be thrown from. completely random explosion. i heard a loud gunshot sound, then small glass pieces rained down on my head and face and all over my three children in the back seat. looked up and heard the sound of wind and saw the hole in my sunroof. so far the dealership has said they won't replace it under warranty and i have reached out to vw directly and they are denying the claim as well. this is absolutely a manufacturing defect and they are not standing by their product. they are lucky nobody was injured or killed in an accident. hopefully that doesn't have to happen for them to take responsibility.

Reported in: PORT ORCHARD WA || Crash: N || VIN #:

AIR BAGS

the driver door latch froze several times again this year after doing it three times last year. the latch froze every time there was moisture (fog, snow ,rain, etc.) and the temperature fell below 32 f. the latch was finally replaced. in addition, the sensor for the airbags failed and had to be replaced.

Reported in: PLAINVILLE CT || Crash: N || VIN #:

STRUCTURE:BODY

the driver door latch froze several times again this year after doing it three times last year. the latch froze every time there was moisture (fog, snow ,rain, etc.) and the temperature fell below 32 f. the latch was finally replaced. in addition, the sensor for the airbags failed and had to be replaced.

Reported in: PLAINVILLE CT || Crash: N || VIN #:

FUEL SYSTEM, DIESEL

started car after being parked for about 45 minutes. fuel (diesel) started pouring out the back by the fuel tank neck. about 2-3 gallons of fuel came out ( less than a minute) before realized this was happening and turned car off. had car towed to dealership. they have determined the fuel line came off but can not figure out why or how. vw told them this has never happened. checked on line and can see this is an issue that is happening but not being reported.

Reported in: ROUND LAKE IL || Crash: N || VIN #: 1VWBN7A35CC

ENGINE

i left my home and drive my vehicle approximately 1.5 miles at speeds at or under 25 mph. i stopped at a stop sign before making a right turn onto another road. when i accelerated the car had a sudden loss of power and i could not maintain speed. i was able to go approximately 10 mph and i was able to get my car out of traffic. later the dealer diagnosed the problem as a premature turbo failure. if this type of failure had occurred at highway speeds i may have been in danger or endangered other motorists. i have found that this problem is being more frequently reported on internet forums and many people are experiencing turbo failures at low miles.

Reported in: LYNCHBURG VA || Crash: N || VIN #: 1VWBN7A34CC

VEHICLE SPEED CONTROL

i left my home and drive my vehicle approximately 1.5 miles at speeds at or under 25 mph. i stopped at a stop sign before making a right turn onto another road. when i accelerated the car had a sudden loss of power and i could not maintain speed. i was able to go approximately 10 mph and i was able to get my car out of traffic. later the dealer diagnosed the problem as a premature turbo failure. if this type of failure had occurred at highway speeds i may have been in danger or endangered other motorists. i have found that this problem is being more frequently reported on internet forums and many people are experiencing turbo failures at low miles.

Reported in: LYNCHBURG VA || Crash: N || VIN #: 1VWBN7A34CC

ENGINE

i was driving when suddenly my car started surging and revving high. check engine light and epc light came on. its drivable but not safely and needs fixed asap.

Reported in: WILLIAMSPORT MD || Crash: N || VIN #:

EXTERIOR LIGHTING

my bulb holder melted into the headlight assembly causing it not to work and having me buy a new bulb socket and other parts to fix this issue.

Reported in: WILLIAMSPORT MD || Crash: N || VIN #:

ENGINE

heard a whistle sound followed by some sort of puff and loss of power. ton of white smoke, thought car on fire, pulled over. people passing by called fire department due to the amount of smoke from the exhaust pipe. after car smelled like burned oil, exhaust pipe covered in oil, and oil drops on the exhaust pipe. told by the dealership new turbocharger is needed.

Reported in: BARTLETT IL || Crash: N || VIN #: 1VWCN7A37CC

FUEL SYSTEM, DIESEL

the car was started to go to lunch, outside air temp was +4º. it was driven approximately 1 mile at low speed to the interstate. after accelerating up the on-ramp to highway speeds. after approximately 1 mile at highway speed the turbo failed causing a total loss of power rendering the car immobile. luckily there was enough momentum and very little traffic making it possible to pull over to the shoulder. the car would not move on it's own power at this point. it was towed to the dealer for extensive repairs, taking three weeks.

Reported in: MERRILL WI || Crash: N || VIN #: 1VWCN7A34CC

VEHICLE SPEED CONTROL

the car was started to go to lunch, outside air temp was +4º. it was driven approximately 1 mile at low speed to the interstate. after accelerating up the on-ramp to highway speeds. after approximately 1 mile at highway speed the turbo failed causing a total loss of power rendering the car immobile. luckily there was enough momentum and very little traffic making it possible to pull over to the shoulder. the car would not move on it's own power at this point. it was towed to the dealer for extensive repairs, taking three weeks.

Reported in: MERRILL WI || Crash: N || VIN #: 1VWCN7A34CC

STEERING

when i started my car, a loud strange noise came from the steering wheel. the controls on my steering wheel would no longer work, and a warning light came on for my airbag. as my husband drove us home, i searched the owner's manual for the airbag warning light. the error message is to warn the driver that the airbag is not working properly and may not deploy as it should or may deploy when it's not supposed to. the owner's manual did not warn of an accident, but i'm pretty sure the airbag deploying unexpectedly would probably cause a car accident. my husband took my car in to the mckinney, tx vw dealership first thing the next morning. they said the clock spring had malfunctioned. they replaced this part, but my steering wheel still makes a clicking sound when turning. this is the same sound we heard while we drove home the night before with the warning light on. i returned to the dealership and was informed the clock spring was defective. they replaced the clock spring again, but i again heard the same clicking noise when turning. when i returned to the dealership a third time, i was told that all of the passats make this noise, and that there is nothing wrong. my steering did not make noise the first 40,000 miles i put on the car, so i'm worried there is a defect with this part. i bought this car brand new. i found online that a lot of other passat owners have this same complaint, and many of them had clock springs replaced because they were told they were defective as well. with so many defective parts, this seems worthy of a recall since the airbag could deploy without warning causing a major accident.

Reported in: MCKINNEY TX || Crash: N || VIN #: 1VWBH7A31CC

ENGINE

whining sound when driving forward not when it's coasting and it sounds like slipping. caught before complete turbo failure. cause reported by dealer: verified, found metallic whine noise under boos. ran gff an found p02900 - turbo under boost.

Reported in: ITHACA NY || Crash: N || VIN #: 1VWBN7A37CC

POWER TRAIN

whining sound when driving forward not when it's coasting and it sounds like slipping. caught before complete turbo failure. cause reported by dealer: verified, found metallic whine noise under boos. ran gff an found p02900 - turbo under boost.

Reported in: ITHACA NY || Crash: N || VIN #: 1VWBN7A37CC

EXTERIOR LIGHTING

tl* the contact owns a 2012 volkswagen passat. the contact stated that the headlights failed to work. the failure occurred twice over a period of a year. the vehicle was taken to the dealer who did not diagnose a failure; however, the bulbs were replaced. there was a recall under nhtsa campaign id number 14v125000(headlight). the manufacturer was notified. the approximate failure mileage was 27,925.

Reported in: CALUMET CITY IL || Crash: N || VIN #: 1VWAP7A34CC

EXTERIOR LIGHTING

i had my vw passet 2012 serviced in sept, of 2011 with 31,000 miles on it for a headlight failure i have the invoice # 309891 the drivers side low beam was not working, ( was made aware of this after i was stopped in coconut creek fl on st rd. 7 by the police, on that morning for $125.00 of which i have paid a traffice ticket, i have the paid receipts for that and ticket copies also) now again i'm having the same problem with the drivers side head light. my car was manuf. 09/2011 which there should be a recall and is stated that way on the website safecar.gov there telling me at vw coconut creek my vechile is not covered and i must pay for repair. why?

Reported in: BOCA RATON FL || Crash: N || VIN #: 1VWBH7A34CC

EXTERIOR LIGHTING

the right low beam lamp remains off, even though the bulb is good, rendering the vehicle unsafe to drive at night or in reduced vision. when pressure is applied to the back of the bulb fixture the bulb illuminates but then turns off again once the pressure is removed. the current vw recall for the same or at least similar problem does not extend to this vin. the vehicle has never been in an accident and the hood has never been roughly closed, unless done during service at a vw facility.

Reported in: WILLIAMSBURG VA || Crash: N || VIN #: 1VWCN7A33CC

FUEL/PROPULSION SYSTEM

car was sluggish to go when accelerating, jerking

Reported in: FLOWERY BRANCH GA || Crash: N || VIN #: 1VWCN7A39CC

ELECTRICAL SYSTEM

both of my headlights have failed (on two different occasions). the first in 2013 (right side) in which dealer representative said that vw was having a problem with the light housings. they were going to charge me for the repair, but the dealership management decided to do a "curtesy" fix. in april of 2014 the left light failed and the vw dealership siad i would have to pay for repairs and then "apply" for a refund when the recall campaign came out. they have had a known proble for over 18 months and they still have not issued a recall. no lights creates a very hazardous situation.

Reported in: OAKWOOD TX || Crash: N || VIN #: 1VWCN7A31CC

EXTERIOR LIGHTING

both of my headlights have failed (on two different occasions). the first in 2013 (right side) in which dealer representative said that vw was having a problem with the light housings. they were going to charge me for the repair, but the dealership management decided to do a "curtesy" fix. in april of 2014 the left light failed and the vw dealership siad i would have to pay for repairs and then "apply" for a refund when the recall campaign came out. they have had a known proble for over 18 months and they still have not issued a recall. no lights creates a very hazardous situation.

Reported in: OAKWOOD TX || Crash: N || VIN #: 1VWCN7A31CC

FUEL/PROPULSION SYSTEM

glow plug light on dashboard started blinking. major loss of power. had vehicle towed to dealership in fayetville, nc. problem reported to be failed turbo.

Reported in: VIENNA VA || Crash: N || VIN #: 1VWCN7A33CC

FUEL/PROPULSION SYSTEM

intermittent loss of turbo power during low speed acceleration. i brought the vehicle to vw of quad cities in davenport, ia on 2 may 2014. service manager reported that the problem could not be replicated by a vw service technician. the problem occurred again on 5 may 2014 and was reported to the service manager. again, the problem could be replicated and was return to me. i departed the vw service area and while driving away the problem resurfaced in the vicinity of the vw dealership. i returned immediately to the service center and asked to have a technician ride with me to experience the faulty condition. the vw service technician was then able to recognize a problem with the turbo locking up a low speeds. upon return from the test drive, parts were ordered to make repairs. i was allowed to depart with my impaired vehicle while awaiting parts. the car's turbo failed again on 8 may 2014 at approximately 8:20 am while approaching the i-74 bridge over the mississippi river from iowa into illinois. i called the service department to notify the service manager that i was bringing the car directly in for service since the vehicle's propulsion was severely restricted without the turbo boost.

Reported in: BETTENDORF IA || Crash: N || VIN #: 1VWBN7A31CC

VEHICLE SPEED CONTROL

when i start the car, i put my foot on the brake and proceed to put the car in d (drive) or r (reverse). the car accelerates immediately even with my foot on the brakes. the only way to prevent this from happening is to allow the car to warm-up for 30 to 45 seconds before attempting to drive it. i have expressed my concerns to dealership and i was told as long as it does go over 11 rpms it should be okay. then when i returned to the dealership and ask them to look at it again, i was told that the vehicle is operating as designed. several times, i have forgot to let the the car warm-up and almost ran into my garage door or whatever object that was in front or behind me. also, because my spouse does not drive the car often, he tends to forget to let the vehicle warm-up and as a result almost hit a car that was parked in front of him. if i let anyone drive the car, i tell them to let the car warm-up before they drive off. i do this because i am concerned that the driver will be overcome by the immediate acceleration and loose control of the car. i feel that there is a defect in the design which could cause an accident or injury and should be re-evaluated. also, the brakes squeak and i have asked the dealership to check them out every time i take the car for the 10k maintenance. each time, the dealership states that there is nothing wrong with the brakes. i am very dissatisfied with this car. i hope that if there is a defect or design problem, it can be resolved. if not, i will trade the car for another vehicle. however, i would hate for this automobile to be sold to another customer with the existing design.

Reported in: MISSOURI CITY TX || Crash: N || VIN #: 1VWBP7A36CC

ELECTRICAL SYSTEM

tl* the contact owns a 2012 volkswagen passat. while driving the vehicle stalled. the vehicle was taken to an authorized dealer more than five times for an electrical failure. the dealer diagnosed and repaired the vehicle with a repair kit, connector, bumper, washer cap, filter element, refilled the oil and replaced a screw however, the failure recurred. the check oil, check engine, navigation system and the check coolant sensor warning lights intermittently illuminated. the contact made multiple unsuccessful attempts with a mechanic to obtain a diagnosis to determine if the failure was electrical. the mechanic was unable to be determine if the failure was associated with a fuse or the battery. the police attempted to assist the contact with starting the vehicle; however, it would not restart. a police report was filed because the vehicle stalled on a major highway. the vehicle was towed to an authorized dealer who was unable to duplicate or diagnose the failure. the vehicle was not repaired. the contact was awaiting further inspection and diagnosis by an authorized dealer. the manufacturer was notified of the failure several times to no avail. the approximate failure mileage was 500.

Reported in: PHARR TX || Crash: N || VIN #: 1VWCM7A36CC

FUEL/PROPULSION SYSTEM

while driving the vehicle it stalled and never turned back on and then began to leak fuel. this same scenario occurred twice. once at 60,000 miles and then again six months later at 77,910. the second nearly resulted in a rear end collision. the first issue was a faulty fuel pump and the second supposedly was a faulty fuel line. both were covered in full by vw after investigation.

Reported in: NEVERSINK NY || Crash: N || VIN #: 1VWBN7A33CC

ELECTRICAL SYSTEM

on tuesday, 24 june, i dropped off our 2012 vw passat at a vw dealer for its 2 year / 20k mile service with 15,100 miles on the odometer. an electrical wiring recall regarding headlights and the hood was performed on the passat. the incident occurred within an hour of leaving the dealer and after driving about 40 miles from the dealer. my wife was driving and her sister was in the front passenger seat. it was raining hard enough that it was difficult to see the highway lane markings and my wife was concentrating on following the car lights in front of her. the vehicle was in the second lane from the right of a four lane highway. then, without any warning from dashboard lights or sounds, the windshield wipers stopped, the dashboard lights went dark, and the headlights went out. my wife's sister saw the car clock dials spin around several times and then stop at 9:00. all power was out in the passat. the vehicle was moving down four lanes of highway without power. as the passat slowed down, my wife kept the car pointed straight ahead. it is hard to determine if the steering wheel was locked because my wife wasn't trying to move the steering wheel very much. as the vehicle approached a highway exit, the highway lanes began to diverge as the right lane exited the highway, the second lane from the right slit with an option to exit to the right or remain on the highway, and the two left lanes remained on the highway. by maintaining a straight trajectory, my wife maneuvered the passat into the median separating the highway from the off-ramp. the passat rolled to a stop, dead in the median. while no other power was available in the passat, the hazard flashing lights were functional.

Reported in: DENVER CO || Crash: N || VIN #: 1VWCN7A34CC

POWER TRAIN

the car hessitates to the point that it comes close to causing an accident with oncoming traffic when pulling out after being stopped. it hessitates and then surges forward. the car will roll forwards and/or backwards depending whether you are facing downhill or uphill when sitting on a hill and you take it out of park. to put in gear--very scary. i just had the car serviced at the dealer and the dealer says this is a common complaint with these cars--it is a diesel not gasoline. i looked on some complaint web sites and there are complaints all the way back to 2006 about these very same issues--when is something going to be done about this--does someone have to get killed before something is done. it is obviously a design issue and has been one for a long time. please address this as i do not want my kids or family to drive this car due to these problems--i could never forgive myself if something happened to one of them and i knew about the problem-- the dealers are obviously not doing anything about the issue--read the complaints for yourself and what consumers have been told by the dealers when they report the issues--you are our only source of help in this situation-please investigate this very potentially dangerous situation with these transmissions--thank you--john bowman

Reported in: RECTOR PA || Crash: N || VIN #: 1VWBN7A36CC

WHEELS

we are the original owners of a 2012 vw passat with hankook optimo h426 tires. the optimo h426 tires that came installed when we purchased the car. according to the manufacturers website the tires have a manufacturer warranty of 60,000 miles. see link below. http://www.hankooktireusa.com/serv/warranty.aspx?pagenum=3&subnum=1&childnum=1 hankook warranty department is refusing to honor the mileage warranty on the tires because the tires came with the vehicle. they state that the product only has warranty when purchased through a tire shop. my limited warranty pamphlet that came with my car does not state that the mileage warranty on the product does not apply. a copy of the warranty can be found at the link below. http://hankooktireusa.com/serv/originalequip.aspx?pagenum=3&subnum=1&childnum=2 i look forward to your prompt response in assisting to resolve this issue as my tires are worn below the 2/32nds inch and this poses a safety issue for my family and i. thank you, frank bravo

Reported in: MIAMI SPRINGS FL || Crash: N || VIN #: 2VWCH7A33CC

FUEL/PROPULSION SYSTEM

on july 16, 2014 at approximately 5:00 pm, my 2012 volkswagen passat tdi sel premium lost power on the highway. the engine failed and shut off while i was traveling on interstate 95 north and left me stranded on the highway surrounded by cars traveling at speeds greater than 65 mph. the engine failure put my life, my colleague's life and my fetus'¿ life in danger and could have been disastrous for other motor vehicles as well. my car was towed to a volkswagen service center, where they inspected the fuel system and found a broken bolt. this bolt held the fuel rail and fuel injectors in place and when it broke, caused the injectors to pop out of the cylinder head and the subsequent engine failure. the installed bolt was part of the fuel system replacement repair that another dealership service center, closer to my home, performed back in april 2014. i'¿ve had three major incidents with my vw now, all within the last 3 months and it seems to be stemming from the fuel system replacement. when the fuel system was replaced, the service center blamed it on a "bad batch of diesel fuel" from a local gas station. they said that within 3 weeks, they've had around 25 cars come in with the same problem. my car is not even 3 years old and has only 44,000 miles on it. this is completely unacceptable. because of these incidents, the last one of which put my life as well as 2 other lives in grave danger, i would like to submit this complaint, in case it is a more wide spread problem.

Reported in: MONTGOMERY VILLAGE MD || Crash: N || VIN #: 1VWCN7A36CC

ENGINE

on july 16, 2014 at approximately 5:00 pm, my 2012 volkswagen passat tdi sel premium lost power on the highway. the engine failed and shut off while i was traveling on interstate 95 north and left me stranded on the highway surrounded by cars traveling at speeds greater than 65 mph. the engine failure put my life, my colleague's life and my fetus'¿ life in danger and could have been disastrous for other motor vehicles as well. my car was towed to a volkswagen service center, where they inspected the fuel system and found a broken bolt. this bolt held the fuel rail and fuel injectors in place and when it broke, caused the injectors to pop out of the cylinder head and the subsequent engine failure. the installed bolt was part of the fuel system replacement repair that another dealership service center, closer to my home, performed back in april 2014. i'¿ve had three major incidents with my vw now, all within the last 3 months and it seems to be stemming from the fuel system replacement. when the fuel system was replaced, the service center blamed it on a "bad batch of diesel fuel" from a local gas station. they said that within 3 weeks, they've had around 25 cars come in with the same problem. my car is not even 3 years old and has only 44,000 miles on it. this is completely unacceptable. because of these incidents, the last one of which put my life as well as 2 other lives in grave danger, i would like to submit this complaint, in case it is a more wide spread problem.

Reported in: MONTGOMERY VILLAGE MD || Crash: N || VIN #: 1VWCN7A36CC

VEHICLE SPEED CONTROL

while driving on the freeway, multiple dashboard warning lights came on. i noticed the speedometer was not working. i pulled off the freeway, called for a tow truck. the car would not start for the tow truck driver.

Reported in: CARLSBAD CA || Crash: N || VIN #: 1VWBP7A38CC

ELECTRONIC STABILITY CONTROL

while driving on the freeway, multiple dashboard warning lights came on. i noticed the speedometer was not working. i pulled off the freeway, called for a tow truck. the car would not start for the tow truck driver.

Reported in: CARLSBAD CA || Crash: N || VIN #: 1VWBP7A38CC

SERVICE BRAKES

while driving on the freeway, multiple dashboard warning lights came on. i noticed the speedometer was not working. i pulled off the freeway, called for a tow truck. the car would not start for the tow truck driver.

Reported in: CARLSBAD CA || Crash: N || VIN #: 1VWBP7A38CC

ENGINE

i was driving down the street and heard a loud pop like a tire blew or belt broke or something, then i saw a lot of smoke, so i pulled in a party store parking lot and it was engulfed in flames burnt the entire engine up to a crisp. i have video and pictures of this traumatic event. so please investigate to see if this is a manufacture defect. i need another car as soon as possible. thanks. the car has been towed to vyletel volkswagen dealership in sterling heights, michigan.

Reported in: WARREN MI || Crash: N || VIN #: 1VWBP7A38CC

ELECTRICAL SYSTEM

tl* the contact owns a 2012 volkswagen passat. the contact stated that while driving at various speeds, all of the warning indicators illuminated on the instrument panel and the horn became inoperable. the problem recurred numerous times. the vehicle was taken to the dealer. the technician diagnosed that the clock spring needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was unknown.

Reported in: CORONA CA || Crash: N || VIN #: 1VWAP7A34CC

FUEL/PROPULSION SYSTEM

tdi engine check light came on, had the dealership check it out, it indicated a sensor failure. the cost to repair was $1,100.00 dealership reduced it to $430, said vw pitched it because it may end up as a recall and we would receive our money back if that happens.

Reported in: GOLD CANYON AZ || Crash: N || VIN #: 1VWBN7A30CC

STRUCTURE:BODY

tl- the contact owns a 2012 volkswagen passat.the contact stated that when depressing the brake or acclerator pedal, her shoe heel would remain stuck in the floormat. the contact stated that she was concerned for her saftey because the failure could lead to a potential crash.the vehcile was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 10. sr

Reported in: STUDIO CITY CA || Crash: N || VIN #: 1VWBP7A32CC