volkswagen passat Problems

volkswagen passat 2009 Complaints

POWER TRAIN:AUTOMATIC TRANSMISSION

i recently purchased a new 2009 volkswagen passat cc sport vehicle through boardwalk volkswagen of richardson texas, who had the car shipped to their location from tynan's vw in colorado. i picked up my brand new 2009 volkswagen passat cc sport vehicle with 24 miles on the afternoon of saturday february 28, 2009. on sunday, as i was driving, the car would not accelerate and fumes started coming out the engine compartment and transmission fluid leaked out and sprayed all over the engine rendering the car a safety hazard and fire hazard. the car was towed by vw roadside assistance to boardwalk vw, which upon closer inspection, they found the transmission lines mispositioned in such a way that the cooling fan motor cut the lines open causing catastrophic transmission failure. the engine compartment has been contaminated with potentially flammable transmission fluid, and the transmission was run with extremely low levels of fluid by the roadside assistance service to get it on and off the tow vehicle, seriously reducing the market value and safety of the vehicle. i went to take pictures of the compromised vehicle with the faulty transmission line routing and another passat cc vehicle with the correct transmission line routing. to see the problem, the car was raised, and the underside engine compartment cover was taken off. in the vehicle in question, the transmission lines were routed in front of a radiator tube, leaving them in close contact with the rotating radiator fan, which eventually cut open the lines causing the leak. the fluid leaked into the engine compartment and was blown into the entire engine by the radiator fan. in the other vehicle, the transmission lines were routed behind the radiator tube, which shields them from coming into contact with the fan. this can be used to start a recall on all passat cc models to have them checked for incorrect routing of the transmission lines, which can cause catastrophic transmission failure and customer problems.

Reported in: RICHARDSON TX || Crash: N || VIN #: WVWML93C29E

POWER TRAIN

i recently purchased a new 2009 volkswagen passat cc sport vehicle through boardwalk volkswagen of richardson texas, who had the car shipped to their location from tynan's vw in colorado. i picked up my brand new 2009 volkswagen passat cc sport vehicle with 24 miles on the afternoon of saturday february 28, 2009. on sunday, as i was driving, the car would not accelerate and fumes started coming out the engine compartment and transmission fluid leaked out and sprayed all over the engine rendering the car a safety hazard and fire hazard. the car was towed by vw roadside assistance to boardwalk vw, which upon closer inspection, they found the transmission lines mispositioned in such a way that the cooling fan motor cut the lines open causing catastrophic transmission failure. the engine compartment has been contaminated with potentially flammable transmission fluid, and the transmission was run with extremely low levels of fluid by the roadside assistance service to get it on and off the tow vehicle, seriously reducing the market value and safety of the vehicle. i went to take pictures of the compromised vehicle with the faulty transmission line routing and another passat cc vehicle with the correct transmission line routing. to see the problem, the car was raised, and the underside engine compartment cover was taken off. in the vehicle in question, the transmission lines were routed in front of a radiator tube, leaving them in close contact with the rotating radiator fan, which eventually cut open the lines causing the leak. the fluid leaked into the engine compartment and was blown into the entire engine by the radiator fan. in the other vehicle, the transmission lines were routed behind the radiator tube, which shields them from coming into contact with the fan. this can be used to start a recall on all passat cc models to have them checked for incorrect routing of the transmission lines, which can cause catastrophic transmission failure and customer problems.

Reported in: RICHARDSON TX || Crash: N || VIN #: WVWML93C29E

POWER TRAIN

2009 volkswagen passat overheated and caught fire while on a car dolly being pulled by a 2006 nissan x-terra. *kb according to the fire dept and tow truck operator the fire was due to the transmission overheating. the consumer stated he noticed leaking from the front of the vehicle 3 hours prior to the fire. ohio traffic crash report #10-0747-91.

Reported in: VILLA PARK IL || Crash: N || VIN #: WVWXK73C69E

ELECTRICAL SYSTEM

failure of key (fob or what ever vw calls it) to start vehicle when inserted in ignition switch. this failure has occurred twice and resulted in ignition switch needing to be replaced by dealer. on the second occurrence the key itself shorted out and would not allow me to open power doors; however, the key would allow me to open the power rear hatch so that i could crawl through car to unlock doors. today the other key started acting up for my wife and would not allow her to unlock doors and she had to crawl through car to unlock doors. the service manager at the dealer has the first faulty key for which he was to get us a replacement and we are waiting on vw to replace faulty key. i do not know if dealership still has faulty ignition switches but the service manager still has my key. the dates of the ignition switch replacements are 01/20/2009 & 09/09/2009. the car was in service less than 15 days before the first ignition switch needed to be replaced. i left my key with the service manager when we picked up the car on 09/13/2009.

Reported in: GENESEO NY || Crash: N || VIN #: WVWXK73C79E

SERVICE BRAKES, HYDRAULIC

engine cold. trans. in either reverse or drive. upon releasing brake car moves too fast. when applying brake nothing happens. after repeatedly applying brake they finally catch has happened at least 5 times. this time they didn't catch and i rearended a pickup waiting at a stop sign. i don't think i failed to apply the brakes properly because i raised my foot off the brake and reapplied them at least twice before impact but that is never-the-less still a possibility.

Reported in: DORSEY IL || Crash: Y || VIN #: WVWXK73C09E

ELECTRICAL SYSTEM

tl* the contact owns a 2009 volkswagen passat. while parked for 30 minutes the vehicle caught on fire. the fire started in the front under the engine. the fire department stated it could be an electrical fire or a leak in the engine. the vehicle was completely destroyed. the manufacturer has not been notified. the insurance company was performing an investigation. the failure mileage was 20,000.

Reported in: PHILADELPHIA PA || Crash: N || VIN #: WVWJK73C99P

ENGINE AND ENGINE COOLING:ENGINE

the vehicles motor began making an irregular noise ( sounded like an airplane engine) between 2-3rpms and there was serious vibration through the entire vehicle. the vehicle chugged along at low speeds and the steering was difficult and not that responsive. there was serious vibration through the vehicle was left at the service center on friday as it was late in the day. upon returning on monday morning, the technician informed me that the motor mount bolts (two) were missing and the threads for each was completely stripped. the motor was rocking back and forth creating this dreadful noise.the threads were restored using tap and dye set and new bolts were installed. i was informed that sometimes the bolts snap and this is a manufacturers defect. i was told there were other signs of damage and i kind of feel something will be found once my warranty is up as a result of this mishaps.

Reported in: BRONX NY || Crash: N || VIN #:

ENGINE AND ENGINE COOLING

parked car and went into the store to shop and approximately 10 minutes later someone said a car was on fire and that it was a silver vw. my husband went out and found the whole front end engulfed in flames.

Reported in: COLUMBIA CITY OR || Crash: N || VIN #: WVWJK73C69P

VEHICLE SPEED CONTROL

tl*the contact owns a 2009 volkswagen passat. while turning left, the vehicle suddenly accelerated and crashed into a brick pillar holding up a building. the air bags did not deploy. there were no injuries. a police report was filed. the vehicle also accelerated two additional times. the contact called the manufacturer who advised her to take the vehicle to an authorized dealer who stated that there was nothing wrong. the vin was unavailable. the failure mileage was 15,500.

Reported in: HOUSTON TX || Crash: Y || VIN #:

AIR BAGS

tl*the contact owns a 2009 volkswagen passat. while turning left, the vehicle suddenly accelerated and crashed into a brick pillar holding up a building. the air bags did not deploy. there were no injuries. a police report was filed. the vehicle also accelerated two additional times. the contact called the manufacturer who advised her to take the vehicle to an authorized dealer who stated that there was nothing wrong. the vin was unavailable. the failure mileage was 15,500.

Reported in: HOUSTON TX || Crash: Y || VIN #:

STEERING

loss of power steering. steering gauge light turns on, along with abs light, traction light. steering wheel hardens and it is unable to steer vehicle. second time that has occurred. crash averted due to low speeds. had the incident occurred minutes before during highway drive, certain accident would've been unavoidable. incident happened at approx. 7000 miles first and now again at approx. 24k miles. vehicle being reviewed.

Reported in: OAKDALE CT || Crash: N || VIN #: 99999999999

FUEL SYSTEM, GASOLINE

my car is 2 yrs old its a vw passat. has stopped on the highway several times while i was driving. the fuel pump was replaced several times along with the computer. also got a parking brake malfunction sign popped up, the car was taken to service where it was repaired. now my car has completely shut down again and is in service yet again. please help!

Reported in: WHITESTONE NY || Crash: N || VIN #:

STEERING

tl* the contact owns a 2009 volkswagen passat cc. the contact stated that while driving 2 mph, the steering wheel seized and would not turn in any direction. the vehicle was taken to an authorized dealer and the dealer stated that the steering rack needed to be replaced. the manufacturer was notified and the vehicle was repaired. the failure mileage was 112,199 and the current mileage was 112,400.

Reported in: WILLIAMSTOWN KY || Crash: N || VIN #: WVWHL73C09E

AIR BAGS

tl* the contact owned a 2009 volkswagen passat. while driving approximately 65 mph, the contact crashed into an unknown object in the road. none of the front or rear air bags deployed. the contact suffered injuries from a bump to the forehead. also, there was an occupant in the rear passenger seat, who sustained severe injuries to the brain and remained hospitalized. a police report of the incident was filed. the vehicle was deemed destroyed and was towed to a impound facility. the manufacturer was not made aware of the failure. the approximate failure mileage was 24,000.

Reported in: RAYMORE MO || Crash: Y || VIN #: WVWJK73T19P

STEERING

the description of the recall on the 130 earlier passat vehicles was exactly what we had. the steering wheel made a grinding noise when started and the warning light came on. the car was somewhat drivable but w/o any power assist whatsoever. i am a man and could wrestle with it to get the car out of the parking space and over to the local dealer. but my wife would have been stranded. and i fear what may happen if this failure occurred when the vehicle was in motion. there would likely be an accident through no fault of the driver. this had happened to my wife several times but if she shut the engine off and restarted the car, the problem went away. the dealer said they could not duplicate the problem and even sold us a new battery as their machine was showing low voltage codes. the tech even said that may affect the steering, since it has electronics. not sure why in the world we need steering systems that have electrical components. i think that vw has underestimated the number of vehicles that likely were manufactured with this defective part. the repair was an entire new steering rack for the car. *js

Reported in: ATLANTA GA || Crash: N || VIN #: WVWXK73C39E

ENGINE

this was a very dangerous experience. after stopped at one traffic light, the engine was total shut down when i press the acceleration pedal. car stopped in the middle of the road right after the car made the left turn. then i restarted the engine, it seemed normal, but after only 300 yards when i hit the gas pedal, the engine stalked again. car just parked in the middle of the road. i restarted the engine again, this time the check engine light was on, and same problem happened after the car barely ran over 400 yards. i finally drove to home with 7 or 8 restarts for 4 miles. then on may 21, i called aaa to tow my car to a local vw dealer. in the morning of may 22, the dealer's service adviser called me that the high pressure fuel pump was broken and need to be replaced. the cost including diagnose is $873. however, around 4pm in the afternoon, the dealer called again and advised that the replacement of fuel pump does not solve the problem. the dealer has made call to vw for the technical support. *tt

Reported in: ALLEN TX || Crash: N || VIN #: WVWML73CX9E

FUEL/PROPULSION SYSTEM

this was a very dangerous experience. after stopped at one traffic light, the engine was total shut down when i press the acceleration pedal. car stopped in the middle of the road right after the car made the left turn. then i restarted the engine, it seemed normal, but after only 300 yards when i hit the gas pedal, the engine stalked again. car just parked in the middle of the road. i restarted the engine again, this time the check engine light was on, and same problem happened after the car barely ran over 400 yards. i finally drove to home with 7 or 8 restarts for 4 miles. then on may 21, i called aaa to tow my car to a local vw dealer. in the morning of may 22, the dealer's service adviser called me that the high pressure fuel pump was broken and need to be replaced. the cost including diagnose is $873. however, around 4pm in the afternoon, the dealer called again and advised that the replacement of fuel pump does not solve the problem. the dealer has made call to vw for the technical support. *tt

Reported in: ALLEN TX || Crash: N || VIN #: WVWML73CX9E

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

tl* the contact owns a 2009 volkswagen passat. the contact stated that while driving at various speeds, the vehicle's engine stalled without warning. the failure was experienced several times and the vehicle was taken to the dealer several times for the failure. the dealer performed a diagnostic which located the failure at the battery. the dealer replaced the battery, fuel pump and the fuel pump control module but the failure was not corrected. the vehicle continued to stall sporadically. the manufacturer was made aware of the failure but the vehicle was not repaired. the failure and the current mileage were 62,800 updated 07/11/12*lj

Reported in: EVANS GA || Crash: N || VIN #: WVWJK73C09P

ENGINE

tl* the contact owns a 2009 volkswagen passat. the contact stated that while driving at various speeds, the vehicle's engine stalled without warning. the failure was experienced several times and the vehicle was taken to the dealer several times for the failure. the dealer performed a diagnostic which located the failure at the battery. the dealer replaced the battery, fuel pump and the fuel pump control module but the failure was not corrected. the vehicle continued to stall sporadically. the manufacturer was made aware of the failure but the vehicle was not repaired. the failure and the current mileage were 62,800 updated 07/11/12*lj

Reported in: EVANS GA || Crash: N || VIN #: WVWJK73C09P

ELECTRICAL SYSTEM

tl* the contact owns a 2009 volkswagen passat. the contact stated that while driving at various speeds, the vehicle's engine stalled without warning. the failure was experienced several times and the vehicle was taken to the dealer several times for the failure. the dealer performed a diagnostic which located the failure at the battery. the dealer replaced the battery, fuel pump and the fuel pump control module but the failure was not corrected. the vehicle continued to stall sporadically. the manufacturer was made aware of the failure but the vehicle was not repaired. the failure and the current mileage were 62,800 updated 07/11/12*lj

Reported in: EVANS GA || Crash: N || VIN #: WVWJK73C09P

ELECTRICAL SYSTEM:BATTERY

tl* the contact owns a 2009 volkswagen passat. the contact stated that while driving at various speeds, the vehicle's engine stalled without warning. the failure was experienced several times and the vehicle was taken to the dealer several times for the failure. the dealer performed a diagnostic which located the failure at the battery. the dealer replaced the battery, fuel pump and the fuel pump control module but the failure was not corrected. the vehicle continued to stall sporadically. the manufacturer was made aware of the failure but the vehicle was not repaired. the failure and the current mileage were 62,800 updated 07/11/12*lj

Reported in: EVANS GA || Crash: N || VIN #: WVWJK73C09P

FUEL/PROPULSION SYSTEM

tl* the contact owns a 2009 volkswagen passat. the contact was driving 10 mph when the vehicle stalled. the vehicle restarted after the failure. the vehicle was taken to the dealer. the dealer stated that the fuel pressure sensor needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 79,826 and the current mileage was 79,836.

Reported in: TAMPA FL || Crash: N || VIN #: WVWJK73C99P

POWER TRAIN

acceleration hesitation for 1-3 seconds when throttle engaged at low speed.

Reported in: NORTH POTOMAC MD || Crash: N || VIN #: WVWXK73C59E

ENGINE

acceleration hesitation for 1-3 seconds when throttle engaged at low speed.

Reported in: NORTH POTOMAC MD || Crash: N || VIN #: WVWXK73C59E

VISIBILITY/WIPER

there are 3 complaints. i have purchased 2 volkswagen passats in 2009. one is working fine except windshield tank leak, and the other one has the leakage and at the same time an engine problem. i would like to recall the other one of which i have registered with vehicle id here followed by the below reasons and requests. 1. windshield tank leakage since there was no accident and it naturally leaked. 2. on the 17th of november 2011, the car suddenly stopped and exhaled black smoke and i could not drive any more. i definitely stopped and called a wreck car and went directly to the dealer. the dealer reported as steering column module problem. (also mentioned about injector ) 3. on the 14th of september 2012, i was on my way to work and quite far away from the company, the car suddenly stopped with the same problem as 2011. i was late for work for sure and it was almost life threatening circumstance because of the environment. i called the wreck car and here is another report from the dealer. "customer states vehicle was driving rough, shaking and emitting smoke excessively: smelled of fuel: made it to the dealership and will not start. check and advise. inspected vehicle retrieved p0300 random misfire p0303 cylinder #3 misfire and p0087 for fuel rail. noticed large amounts of white smoke coming from exhaust and strong odor of fuel...)" 4. i have power train warranty for 5 years or 60k mile (which will be the first) and the dealer fixed 2 times for free because of the warranty. now even the warranty is being terminated and i have no other ways to secure my safety. followed by the above reasons, i will not be able to drive this car which i have purchased in 2009. when i drive this car, i do not feel safe and even feel life threatening danger while i am driving because those moments in the past were very dangerous.

Reported in: MCALLEN TX || Crash: N || VIN #: WVWJK73C79P

ENGINE

there are 3 complaints. i have purchased 2 volkswagen passats in 2009. one is working fine except windshield tank leak, and the other one has the leakage and at the same time an engine problem. i would like to recall the other one of which i have registered with vehicle id here followed by the below reasons and requests. 1. windshield tank leakage since there was no accident and it naturally leaked. 2. on the 17th of november 2011, the car suddenly stopped and exhaled black smoke and i could not drive any more. i definitely stopped and called a wreck car and went directly to the dealer. the dealer reported as steering column module problem. (also mentioned about injector ) 3. on the 14th of september 2012, i was on my way to work and quite far away from the company, the car suddenly stopped with the same problem as 2011. i was late for work for sure and it was almost life threatening circumstance because of the environment. i called the wreck car and here is another report from the dealer. "customer states vehicle was driving rough, shaking and emitting smoke excessively: smelled of fuel: made it to the dealership and will not start. check and advise. inspected vehicle retrieved p0300 random misfire p0303 cylinder #3 misfire and p0087 for fuel rail. noticed large amounts of white smoke coming from exhaust and strong odor of fuel...)" 4. i have power train warranty for 5 years or 60k mile (which will be the first) and the dealer fixed 2 times for free because of the warranty. now even the warranty is being terminated and i have no other ways to secure my safety. followed by the above reasons, i will not be able to drive this car which i have purchased in 2009. when i drive this car, i do not feel safe and even feel life threatening danger while i am driving because those moments in the past were very dangerous.

Reported in: MCALLEN TX || Crash: N || VIN #: WVWJK73C79P

ELECTRICAL SYSTEM

there are 3 complaints. i have purchased 2 volkswagen passats in 2009. one is working fine except windshield tank leak, and the other one has the leakage and at the same time an engine problem. i would like to recall the other one of which i have registered with vehicle id here followed by the below reasons and requests. 1. windshield tank leakage since there was no accident and it naturally leaked. 2. on the 17th of november 2011, the car suddenly stopped and exhaled black smoke and i could not drive any more. i definitely stopped and called a wreck car and went directly to the dealer. the dealer reported as steering column module problem. (also mentioned about injector ) 3. on the 14th of september 2012, i was on my way to work and quite far away from the company, the car suddenly stopped with the same problem as 2011. i was late for work for sure and it was almost life threatening circumstance because of the environment. i called the wreck car and here is another report from the dealer. "customer states vehicle was driving rough, shaking and emitting smoke excessively: smelled of fuel: made it to the dealership and will not start. check and advise. inspected vehicle retrieved p0300 random misfire p0303 cylinder #3 misfire and p0087 for fuel rail. noticed large amounts of white smoke coming from exhaust and strong odor of fuel...)" 4. i have power train warranty for 5 years or 60k mile (which will be the first) and the dealer fixed 2 times for free because of the warranty. now even the warranty is being terminated and i have no other ways to secure my safety. followed by the above reasons, i will not be able to drive this car which i have purchased in 2009. when i drive this car, i do not feel safe and even feel life threatening danger while i am driving because those moments in the past were very dangerous.

Reported in: MCALLEN TX || Crash: N || VIN #: WVWJK73C79P

ENGINE

i have a vw passat cc 2.0 turbo 2009. i was driving down the highway at 60 miles when suddenly the car under the speed to 30 m. almost i have an accident with other drivers. i went to vw dealer and the problem i had was the ignition coil. the vw warranty did not cover the damage and i have to pay for it being that this is a manufacturing defect of these models of cars. here i am sending you a new york times article where he talks about this situation. http://wheels.blogs.nytimes.com/2011/01/31/ignition-coil-problem-identified-on-nearly-500000-vw-passats/

Reported in: MIAMI FL || Crash: N || VIN #:

ENGINE

as we were approaching a stop sign the engine hesitated or stuttered as we came to a stop. as i attempted to start again, the engine hesitated, i noticed that the engine light had come on, smoke was coming out from under the hood. i pulled over and opened the hood to find the top left rear of the engine cover on fire. i called 911 and the fire department arrived to extinguish the fire which had by then consumed most of the plastic components on top and rear of the engine.

Reported in: ADRIAN MI || Crash: N || VIN #: WVWXK73C19E

FUEL/PROPULSION SYSTEM

we purchased a 2009 vw passat brand new in 2009. since then, we have had it worked on multiple times, all for the same problem! the car shows no warning sign, and all of a sudden it shakes, shuts off, and will not restart. this has happened while driving, as well as when parked and trying to start the car. this is all in regards to defect in the fuel pump system. the fuel pump has been replaced three times, along with fuel pressure sensor, intake manifold, batteries, you name it. this problem began at about 15,000 miles, and two of the repairs were still under warranty. everytime we have brought it to the vw dealer, it has been the same exact issue. this is an extremely dangerous issue, i was lucky i was not driving on the interstate when this occurred. i am fearful of what could happen, this car is not safe. the issue has not been fixed, and i am unsure how this has not been recalled already. i have read reviews again and again on the same issue with the 2009 passat models, and other passat year models have had fuel system recalls as well. whatever the underlying cause of this, whatever is causing the fuel pump to go bad, or if they are just junk, it is not safe and this issue needs to be investigated immediately. vw will take it more seriously when a life is on the line. still today, on 6/12/2013, thousands of dollars later, my 2009 vw passat is once again broke down, not starting, and the fuel pump once again, needs to be replaced. clearly this is a manufacturer's defect. we bought a brand new car for the safety and reliability value, and this has by far been the most unreliable and dangerous vehicle i have ever owned in my life.

Reported in: LOGANVILLE GA || Crash: N || VIN #:

ENGINE

traveling at posted speed limit on local highway when the engine lost power, battery light illuminated, a/c stopped blowing altogether. vehicle was traveling up slight incline so vehicle pulled into nearest parking lot off of highway. once vehicle pulled into parking lot it was turned off and the key removed. attempted to re-start vehicle, engine would turn over but would not start. removed key from vehicle, exited vehicle and noticed smoke coming from underneath hood. raised hood and found top left rear engine cover and surrounding plastic tubing as well as the fabric on the underside of the hood on fire. fire department was called but fire was extinguished prior to their arrival. vehicle towed to local vw dealership and awaiting insurance adjuster and vw to assess damages.

Reported in: NEWTON NC || Crash: N || VIN #: WVWJK73C59P

POWER TRAIN

at 43,321 miles, the check engine light was on. vehicle was brought to a volkswagen dealership where the intake manifold had to be replaced along with the fuel induction. the manifold was covered by warranty but, not the fuel induction. out of pocket cost $136.90 at 54,337 miles, when accelerated there was a hesitation in the engine and the check engine light had come on. vehicle was brought to the dealership where the ignition coil for cylinder 1 had to be replaced (cylinder misfire fault and cooling fan faults) and also the cooling fan which was faulty. all not covered by the warranty. out of pocket cost $864.35. *jb

Reported in: SCARSDALE NY || Crash: N || VIN #: WVWJK73C69P

ENGINE

at 43,321 miles, the check engine light was on. vehicle was brought to a volkswagen dealership where the intake manifold had to be replaced along with the fuel induction. the manifold was covered by warranty but, not the fuel induction. out of pocket cost $136.90 at 54,337 miles, when accelerated there was a hesitation in the engine and the check engine light had come on. vehicle was brought to the dealership where the ignition coil for cylinder 1 had to be replaced (cylinder misfire fault and cooling fan faults) and also the cooling fan which was faulty. all not covered by the warranty. out of pocket cost $864.35. *jb

Reported in: SCARSDALE NY || Crash: N || VIN #: WVWJK73C69P

ELECTRICAL SYSTEM:BATTERY

on sunday morning about 11:20 am as i turned my car on it immediately started to rattle followed by black smoke coming from under my hood. i immediately turned my car off, unlocked my hood and unbuckled my 3 boys out of their car seats and ran out of the car. as i made sure they were at a safe distance away from the car i walked back to my car popped the hood up and noticed fire coming from what appeared to be the engine. i immediately called 911 and ran to my neighbors apartment to ask for water so my car wouldn't burn to the ground. by the time the fire department made it out my neighbor and i were able to put the fire out thank god. the following day i had it to towed by hanna's towing through my car insurance agency to the nearest volkswagen service center. the tow truck driver walter had to unplug the battery because when he turned it on to put the vehicle on neutral to hook it up to the tow truck it started to smoke up again. *js

Reported in: TAKOMA PARK MD || Crash: N || VIN #: WVWJK93C29P

ENGINE

tl* the contact owns a 2009 volkswagen passat. the contact stated while driving 50 mph, the vehicle stalled without warning. the vehicle was towed to the dealer for diagnostic testing. the dealer confirmed that the manifold, cam shaft, and throttle body needed to be replaced. the vehicle was repaired but the problem persisted. the vin was not available. the manufacturer was notified. the approximate failure mileage was 87,000.

Reported in: BRAVORA TX || Crash: N || VIN #:

FUEL/PROPULSION SYSTEM

tl* the contact owns a 2009 volkswagen passat. the contact stated that while traveling various speeds, the vehicle suddenly stalled. the contact mentioned that the failure recurred multiple times. the vehicle was taken to the dealer where it was found that the fuel pump had failed. the vehicle was repaired but the failure recurred. the manufacturer was contacted about the failure. the failure mileage was 35,000.

Reported in: LOGANVILLE GA || Crash: N || VIN #: WVWJK73CX9P

ENGINE

pulled into garage and park after coming home from work. car started on fire 10 minutes later. the car burned completely along with garage.

Reported in: CHICAGO IL || Crash: N || VIN #: WVWJK73C39P

STEERING

stopped to get gas came come back outside to start the car car would not start indicator on dashboard said the power steering system has locked up.

Reported in: BELLEVILLE MI || Crash: N || VIN #: WVWML73C19E

UNKNOWN OR OTHER

for the last 4 years, i've been dealing with major mechanical and non-mechanical issues with my volkswagen (vw) passat 2009, which i bought brand new in 2008. vw's mechanics found that my car had defective parts in it, which were there from the time i bought it. i have had so many problems with the car that i don't trust it, even though vw's mechanics said they've either fixed or replaced the bad parts, but each time i've taken it in for repairs in the past, i've had the same parts repaired or replaced over and over. a summary of these issues: - rear side window sunscreen hook - replaced due to falling out – year 2009 - rear windshield sunscreen - replaced because it had broken – year 2011 - engine fault - car died and running roughly ever since – year 2011 - engine light coming on 4 times – years 2011, 2012, 2013 & 2014 - driver’s door lock - had stopped locking – year 2012 - engine cover - screws fell out of the rear of engine cover – year 2012 - 2 water pumps - replaced due to coolant draining completely out of the reservoir – years 2012 & 2013 - knob to adjust side mirrors came off and now unable to adjust side mirrors – year 2013 i have paid nearly $40,000 to date on this defective vehicle and vw doesn't seem to care how many times i've been put in harms way and inconvenienced. i also have relatives and associates who've had problems with their similar model vws too, so i know i can't be the only one who has had these mechanical issues with a vw in the us. i feel there should be an investigation into vw corp. of some sort by government officials to uncover the defective construction of my car and others, so all of us who've suffered through this will be redeemed in some way and future consumers will be safer by vw improving their vehicles' construction.

Reported in: RICHMOND TX || Crash: N || VIN #: WVWJK73C39E

ENGINE

for the last 4 years, i've been dealing with major mechanical and non-mechanical issues with my volkswagen (vw) passat 2009, which i bought brand new in 2008. vw's mechanics found that my car had defective parts in it, which were there from the time i bought it. i have had so many problems with the car that i don't trust it, even though vw's mechanics said they've either fixed or replaced the bad parts, but each time i've taken it in for repairs in the past, i've had the same parts repaired or replaced over and over. a summary of these issues: - rear side window sunscreen hook - replaced due to falling out – year 2009 - rear windshield sunscreen - replaced because it had broken – year 2011 - engine fault - car died and running roughly ever since – year 2011 - engine light coming on 4 times – years 2011, 2012, 2013 & 2014 - driver’s door lock - had stopped locking – year 2012 - engine cover - screws fell out of the rear of engine cover – year 2012 - 2 water pumps - replaced due to coolant draining completely out of the reservoir – years 2012 & 2013 - knob to adjust side mirrors came off and now unable to adjust side mirrors – year 2013 i have paid nearly $40,000 to date on this defective vehicle and vw doesn't seem to care how many times i've been put in harms way and inconvenienced. i also have relatives and associates who've had problems with their similar model vws too, so i know i can't be the only one who has had these mechanical issues with a vw in the us. i feel there should be an investigation into vw corp. of some sort by government officials to uncover the defective construction of my car and others, so all of us who've suffered through this will be redeemed in some way and future consumers will be safer by vw improving their vehicles' construction.

Reported in: RICHMOND TX || Crash: N || VIN #: WVWJK73C39E

ELECTRICAL SYSTEM

for the last 4 years, i've been dealing with major mechanical and non-mechanical issues with my volkswagen (vw) passat 2009, which i bought brand new in 2008. vw's mechanics found that my car had defective parts in it, which were there from the time i bought it. i have had so many problems with the car that i don't trust it, even though vw's mechanics said they've either fixed or replaced the bad parts, but each time i've taken it in for repairs in the past, i've had the same parts repaired or replaced over and over. a summary of these issues: - rear side window sunscreen hook - replaced due to falling out – year 2009 - rear windshield sunscreen - replaced because it had broken – year 2011 - engine fault - car died and running roughly ever since – year 2011 - engine light coming on 4 times – years 2011, 2012, 2013 & 2014 - driver’s door lock - had stopped locking – year 2012 - engine cover - screws fell out of the rear of engine cover – year 2012 - 2 water pumps - replaced due to coolant draining completely out of the reservoir – years 2012 & 2013 - knob to adjust side mirrors came off and now unable to adjust side mirrors – year 2013 i have paid nearly $40,000 to date on this defective vehicle and vw doesn't seem to care how many times i've been put in harms way and inconvenienced. i also have relatives and associates who've had problems with their similar model vws too, so i know i can't be the only one who has had these mechanical issues with a vw in the us. i feel there should be an investigation into vw corp. of some sort by government officials to uncover the defective construction of my car and others, so all of us who've suffered through this will be redeemed in some way and future consumers will be safer by vw improving their vehicles' construction.

Reported in: RICHMOND TX || Crash: N || VIN #: WVWJK73C39E

STEERING

tl* the contact owns a 2009 volkswagen passat. the contact stated that the power steering warning light illuminated and the steering wheel became hard to turn. the vehicle was taken to a private mechanic who stated that the steering gear control unit needed to be replaced. the manufacturer stated that the vehicle was not included in nhtsa campaign number 08v577000 (steering). the vehicle was not repaired. the failure and current mileage was 59,000.

Reported in: BEAUFORT SC || Crash: N || VIN #: WVWJK73CX9P

ENGINE AND ENGINE COOLING

my vehicle threw a warning light " oil pressure, please shut off car immediatley". once car was shut off it never again started. vehicle was taken to vw dealer in arkansas and i was told the engine was blown and it would cost 7,600 to repair.

Reported in: DES ARC AR || Crash: N || VIN #: WVWJK73CX9P

FUEL/PROPULSION SYSTEM

my vehicle's check engine light came on and stayed on for several days, and the engine started running abnormally, so i took it to a mechanic. the mechanic discovered that the intake manifold needed to be replaced, in addition to other work on the engine and fuel system. i found out that volkswagen had issued an extended warranty for the intake manifold and fuel injectors of my vehicle's engine. however, although my engine was of the exact same type included in the extended warranty, volkswagen claimed i was not eligible for warranty replacement since my vehicle's vin was not included on the extended warranty list. considering that my vehicle has been well maintained and is only about 5 years old, i believe that the intake manifold problem is related to the problem that resulted in the warranty extension, and my vehicle should be included in the warranty extension.

Reported in: FALLS CHURCH VA || Crash: N || VIN #: WVWJK93C69P

ENGINE

my vehicle's check engine light came on and stayed on for several days, and the engine started running abnormally, so i took it to a mechanic. the mechanic discovered that the intake manifold needed to be replaced, in addition to other work on the engine and fuel system. i found out that volkswagen had issued an extended warranty for the intake manifold and fuel injectors of my vehicle's engine. however, although my engine was of the exact same type included in the extended warranty, volkswagen claimed i was not eligible for warranty replacement since my vehicle's vin was not included on the extended warranty list. considering that my vehicle has been well maintained and is only about 5 years old, i believe that the intake manifold problem is related to the problem that resulted in the warranty extension, and my vehicle should be included in the warranty extension.

Reported in: FALLS CHURCH VA || Crash: N || VIN #: WVWJK93C69P

ELECTRICAL SYSTEM

i stopped at a stop sign, the car accelerated normally and after a few minutes the engine sputtered, the check engine light illuminated, and the battery light illuminated. the engine quit. attempts to restart the engine failed. i was located at an intersection and pushed the car off to the side of the road. i attempted to restart the engine and noticed an aroma of burning plastic. i opened the hood and there was smoke emanating under the top engine cover, top lh side viewed from the front to the rear. upon further investigation i noticed that there was a fire under the cover. i removed the cover and extinguished the fire. the #1 ignition coil harness was melted from the fire and associated fire damage was noted on the inside of the engine cover above the engine coil location. i had the vehicle towed to the local dealership and they confirmed that the failure of the #1 engine coil was the cause of the fire. i reported the incident in detail to the volkswagen america customer support as soon as i returned home. vehicle is currently undergoing repairs to replace the defective items. i was told there were no current recalls in effect. i went to the nhtsa website and found that this issue has been previously investigated and no recall was issued at the time. i felt obligated to report this incident as it pertains to public safety.

Reported in: NAPLES FL || Crash: N || VIN #: WVWJK73C19P

ENGINE

i stopped at a stop sign, the car accelerated normally and after a few minutes the engine sputtered, the check engine light illuminated, and the battery light illuminated. the engine quit. attempts to restart the engine failed. i was located at an intersection and pushed the car off to the side of the road. i attempted to restart the engine and noticed an aroma of burning plastic. i opened the hood and there was smoke emanating under the top engine cover, top lh side viewed from the front to the rear. upon further investigation i noticed that there was a fire under the cover. i removed the cover and extinguished the fire. the #1 ignition coil harness was melted from the fire and associated fire damage was noted on the inside of the engine cover above the engine coil location. i had the vehicle towed to the local dealership and they confirmed that the failure of the #1 engine coil was the cause of the fire. i reported the incident in detail to the volkswagen america customer support as soon as i returned home. vehicle is currently undergoing repairs to replace the defective items. i was told there were no current recalls in effect. i went to the nhtsa website and found that this issue has been previously investigated and no recall was issued at the time. i felt obligated to report this incident as it pertains to public safety.

Reported in: NAPLES FL || Crash: N || VIN #: WVWJK73C19P