volkswagen cc 2010 Complaints

POWER TRAIN:AUTOMATIC TRANSMISSION

tl* the contact owns a 2010 volkswagen cc. when attempting to proceed from a stop light, the vehicle hesitated then lurched forward. also as he pulled the vehicle into his garage and shifted into park, the vehicle lurched into a garbage can. when he parked in front of the dealership, the vehicle rolled forward. the parking cement block stopped the vehicle from rolling. the vehicle remained at the dealership. he was advised that the cause of the failure was the dsg/mechtronics. he was told that it would take 3 days to 3 weeks to repair the vehicle. he contacted the manufacturer and was waiting for a response. the current and failure mileages were approximately 250.

Reported in: WEST DUNDEE IL || Crash: N || VIN #: WVWHL7ANXAE

POWER TRAIN:AUTOMATIC TRANSMISSION

every time my 2010 volkswagen cc with a dsg transmission (see action no. pe09035) comes to a stop, and every time is starts in motion from a stop, the entire car trembles. my local dealer (ganley) in bedford, ohio, has told me that since there are no error codes, the vehicle "is supposed to do that." volkswagen of america has taken the identical position. i know the car is not supposed to do what it is doing.

Reported in: BEACHWOOD OH || Crash: N || VIN #: WVWML7AN7AE

ENGINE AND ENGINE COOLING

problems with vw dsg transmission - 2010 cc sport.

Reported in: ROSWELL GA || Crash: N || VIN #:

POWER TRAIN:AUTOMATIC TRANSMISSION

problems with vw dsg transmission - 2010 cc sport.

Reported in: ROSWELL GA || Crash: N || VIN #:

POWER TRAIN:AUTOMATIC TRANSMISSION

two months into a new purchase of a 2010 cc i noticed a constant" bucking and jerking" of the car in traffic or after the car becomes hot.. its very noticeable at low speed stop and go traffic.. it's very annoying. and many times shifting from reverse to 1st it feels like the gears take a second to connect so there is a "hard buck" once it does and you can hear a hard cranking noise. ive taken the car back to dealer it took them a day and a half to duplicate the problem. they say its the mechatronics system. i've been waiting nearly 4 weeks for replacement.

Reported in: LOS ANGELES CA || Crash: N || VIN #: WVWML7AN4AE

SERVICE BRAKES, HYDRAULIC

tl* the contact owns a 2010 volkswagen cc. the contact attempted to brake from speeds of 35 mph and the brakes did not engage. the vehicle abnormally accelerated and the contact was able to stop the vehicle. the contact stated she had experienced the failure at least 5 times. the dealer was unable to duplicate the failure and the vehicle was not repaired. the failure mileage was 0 and the current mileage was 1,953.

Reported in: SANTA BARBARA CA || Crash: N || VIN #: WVWMP7AN4AE

POWER TRAIN:AUTOMATIC TRANSMISSION

failure in transmission of my vw cc 2010, tremble when the car stops and take off, also on the go.

Reported in: SPRING TX || Crash: N || VIN #: WVWMN7ANXAE

SERVICE BRAKES, HYDRAULIC

tl*the contact owns a 2010 volkswagen cc. while driving 10 mph the contact applied the brakes and noticed that the brake pedal had fallen onto the floor which increased the stopping distance. the vehicle was taken to the dealer where the contact was informed that the failure was related to the way he was driving the vehicle. the contact stated that the failure had occurred since the vehicle was purchased. the failure mileage was 250 and the current mileage was 2000.

Reported in: SANTA BARBARA CA || Crash: N || VIN #: WVWMP7AN4AE

FUEL SYSTEM, GASOLINE

i have owned a 1997 vw eurovan camper for 3 years. it is only driven half a dozen times a year and is garage stored. two years ago, upon start up, i noticed the smell of fuel (gasoline) and found it spraying from a fuel filter connection beneath the vehicle. i took it to a vw dealer, who replaced the crimp connections to the filter. now again last month, the same problem has recurred. the leak appears to be coming not from the crimped fuel-line, but from some sort of quick-connect type of fitting that connects to the lower filter. note that the problem only seems to occur upon start-up in the morning, but disappears some time later, so that when the vehicle is taken in to a dealer, there is no leak to be observed. from looking on the internet, i have found that 1993 eurovans were subject to a recall in canada for leaking fuel lines, but nothing ever in the us. evidently, the problem is still ongoing as i have read dozens of complaints and postings on the internet that described fuel leaks here in the us, some of which indicate fuel leak-related fires have completely burned eurovans to the ground. i have also read that vw dealers are denying there is even a problem.

Reported in: BOULDER CO || Crash: N || VIN #: WV2EH8709VH

ELECTRICAL SYSTEM

i was driving 65 mph on the freeway when the car , "with out warning"the car decelerated and stopped. it was in drive, i had to put it in park and restart it. i was very lucky not to get hit. this is a major issue and needs to be addressed. i am taking it to the dealer today. 09/27/2010.

Reported in: CULVER CITY CA || Crash: N || VIN #: WVWML7AN2AE

POWER TRAIN:AUTOMATIC TRANSMISSION

i was driving 65 mph on the freeway when the car , "with out warning"the car decelerated and stopped. it was in drive, i had to put it in park and restart it. i was very lucky not to get hit. this is a major issue and needs to be addressed. i am taking it to the dealer today. 09/27/2010.

Reported in: CULVER CITY CA || Crash: N || VIN #: WVWML7AN2AE

TIRES

tl*the contact owns a 2010 volkswagen cc. the contact was driving approximately 50 mph, when he noticed that there was excessive vibration and shaking within the steering wheel, exterior door panels and floorboard area which caused difficulty in maintaining the control of the vehicle. the failure occurred the same day of the vehicle purchase date and continued when driving at the speed rate of 50 mph or greater. the vehicle was taken to the dealer on five different occasions for the identical problem. the technician informed that the manufacturer installed the incorrect type of tires on the vehicle that affected in the proper balancing of the tires. a set of four tires were replaced two different times on the vehicle. the second time the technician replaced the four tires with a different tire manufacturer and the problem was corrected. in addition, the rear driver and passenger side windows would leak when exposed to water. the dealer attempted to repair the defect on five different times but there was no successful resolution. the failure mileage was 240. the vin was unavailable.

Reported in: LITHIA SPRINGS GA || Crash: N || VIN #:

UNKNOWN OR OTHER

low coolant light came on, replaced coolant assuming car was not prepped by dealer properly. returned to parked car, coolant leaked all over garage floor. per dealer caused by hole in radiator along seam. radiator assembly replaced, upon further testing cooling fan assembly also bad, cooling fan assembly replaced also. covered by warranty.

Reported in: ELKINS PARK PA || Crash: N || VIN #: WVWNP7AN3AE

POWER TRAIN:AUTOMATIC TRANSMISSION

when car is cold, acceleration-stopping is fine. after engine is warm, take foot off brake and car lunges forward two or more times. when accelerate, there is slight hesitation then it clunks and proceeds forward, throwing passenger heads backwards. mentioned problem to dealer at first oil change, but was told that's just the way the new transmission operates. waiting to see if recall issued before next oil change. love car but lunging and hesitation is dangerous!

Reported in: RIVERVIEW FL || Crash: N || VIN #: WVWML7AN7AE

POWER TRAIN:AUTOMATIC TRANSMISSION

significant hesitation and juttering, vibration, and acceleration lag when starting from a stationary stop. issue also occurs when starting from a slow or virtually stopped condition. vehicle wants to cut out (engine appears to want to shut down) before lurching forward while gently accelerating. the issue is hazardous when parking in parking lots because there is no finesse on slow speed acceleration. this issue is challenging when traveling in heavy traffic at slow speeds. this issue also occurs when slowing down from highway speeds as the engine appears to cut out before recovering to a normal resting revolution. dealership has confirmed with vw that this is within "normal operating expectations", there are obvious problems with the vehicle's gearbox that i wish vw would solve.

Reported in: ALEXANDRIA VA || Crash: N || VIN #: WVWML7AN9AE

SEATS

tl*the contact owns a 2010 volkswagen cc. the contact stated that the driver seat had a berm on the side which was too high for her. it caused her to trip and fall to the pavement and she injured herself twie. the vehicle was taken to an authorized dealer who stated that the vehicle was not made for her to drive and offered no further assistance. the contact called the manufacturer and filed a complaint. the failure mileage was approximately 2,000.

Reported in: TAMPA FL || Crash: N || VIN #: WVWHN7AN4AE

ENGINE AND ENGINE COOLING

hesitation and juttering, vibration, surging when accelerating after a stop. there is no rhyme or reason to when the car is going to act up and not accelerate as it is supposed to. especially dangerous while in traffic or at an intersection.the car does not shift gears smoothly, it is a constant jerking while driving. the cars also rolls up to 6" when you put it in park even when on a flat level surface. the dealer kept my car for 1 month after i complained a second time, they replaced the mechatronics and also updated the software, there is no improvement or changes. my first complaint was at my first service and they said they couldn't duplicate the problem. my car is back at the dealer and has been for 3 weeks now, again, they are saying they cannot duplicate the problem and have told me the performance of the car is "normal" because of the mechatronic system. i have also contacted volkswagen corporate because the dealer has not been very helpful and they insist that the car drives like it should. i've owned many new cars and have never had the issues i am having with this car. i do not feel safe in this car while driving it. i drove another cc and it drove exactly like mine. volkswagen needs to address this immediately whatever the issue is, seems to me it is an engineering design problem.

Reported in: LOS ALAMITOS CA || Crash: N || VIN #: WVWML7AN8AE

POWER TRAIN:AUTOMATIC TRANSMISSION

hesitation and juttering, vibration, surging when accelerating after a stop. there is no rhyme or reason to when the car is going to act up and not accelerate as it is supposed to. especially dangerous while in traffic or at an intersection.the car does not shift gears smoothly, it is a constant jerking while driving. the cars also rolls up to 6" when you put it in park even when on a flat level surface. the dealer kept my car for 1 month after i complained a second time, they replaced the mechatronics and also updated the software, there is no improvement or changes. my first complaint was at my first service and they said they couldn't duplicate the problem. my car is back at the dealer and has been for 3 weeks now, again, they are saying they cannot duplicate the problem and have told me the performance of the car is "normal" because of the mechatronic system. i have also contacted volkswagen corporate because the dealer has not been very helpful and they insist that the car drives like it should. i've owned many new cars and have never had the issues i am having with this car. i do not feel safe in this car while driving it. i drove another cc and it drove exactly like mine. volkswagen needs to address this immediately whatever the issue is, seems to me it is an engineering design problem.

Reported in: LOS ALAMITOS CA || Crash: N || VIN #: WVWML7AN8AE

POWER TRAIN:AUTOMATIC TRANSMISSION

mechatronic unit malfunction after 6000mi-car moves forward but not backward; harsh and jumping stop and go; rattles or spark-like noise inside front panel and getting worse when road is rough.

Reported in: BATTLE CREEK MI || Crash: N || VIN #:

POWER TRAIN:AUTOMATIC TRANSMISSION

2010 volkswagen passat cc with dsg transmission lurches and nearly stalls when taking off from a stop. the car will also shutter and feel like it is about to stall when coming to a stop. the lurching gets exceptionally worse as the vehicle warms up, it will lurch 3-4 times before coasting. it is also near impossible to take off from a start without a lurch or jerk.

Reported in: SANTA CLARA CA || Crash: N || VIN #:

SERVICE BRAKES, HYDRAULIC

tl*the contact owns a 2010 volkswagen cc. the contact stated that while driving approximately 35 mph she tried to engage the brake pedal and it extended to the floor while the abs also engaged. she was able to stop the vehicle by applying continuous pressure to the brake pedal and changing gears. the contact mentioned that the failure happened several times; however, the most recent failure, she was unable to stop the vehicle until it crashed into another vehicle. the contact didn't mention if there were any injuries. the vehicle was taken to the dealer who stated that they were unable to duplicated the failure but they confirmed that the auto hold system was faulty. the manufacturer was contacted and stated that since the dealer was unable to duplicate the failure, the vehicle could be driven. a police report was filed. the failure mileage was 10,368 and the current mileage was 10,390.

Reported in: SANTA BARBARA CA || Crash: Y || VIN #: WVWML9AN6AE

POWER TRAIN:DRIVELINE

i drive a 2010 vw passat cc v6 4motion which developed a knocking noise in the front end. i took it to the dealership where they replaced the automatic transmission, 2 drive shafts, front axles, front and rear differentials and the steering rack. i have been without my car for a month. vw techline has been unable to determine the problem or a fix. considering this is an expensive car, my patience has run out.

Reported in: WINNIPEG 00 || Crash: N || VIN #:

ENGINE AND ENGINE COOLING

i was driving on interstate 95 in south florida about 70mph in heavy traffic when the engine suddenly died. after coasting a short distance trying to avoid being hit by overtaking vehicles, i was fortunate enough that a fhp officer arrived and helped me off the road. once to the side of the road i was able to restart the car and continue to my destination.

Reported in: STUART FL || Crash: N || VIN #: WVWMN7AN2AE

ELECTRICAL SYSTEM

i was driving on interstate 95 in south florida about 70mph in heavy traffic when the engine suddenly died. after coasting a short distance trying to avoid being hit by overtaking vehicles, i was fortunate enough that a fhp officer arrived and helped me off the road. once to the side of the road i was able to restart the car and continue to my destination.

Reported in: STUART FL || Crash: N || VIN #: WVWMN7AN2AE

POWER TRAIN:AUTOMATIC TRANSMISSION

this problem has happened twice with my volkswagen cc. i was driving and just accelerating on to the freeway when the car decelerated and turned off while in drive. when this happened in sept. of 2010 they had my car for one month and replaced the megatronics unit. i do not feel safe driving this car as it shuts off with no notice. i am concerned that there is a flaw in this model that cannot be fixed.

Reported in: CULVER CITY CA || Crash: N || VIN #: WVWML7AN2AE

POWER TRAIN

tl* the contact owns a 2010 volkswagen cc. the contact stated that the vehicle decelerated abnormally before stalling. the vehicle was taken to the dealer who diagnosed that the mechatronic unit was defective and needed to be replaced. the vehicle was repaired but the remedy failed to repair the problem. eight months later, the failure recurred. the vehicle was taken back to the dealer who was unable to diagnose the failure. the manufacturer was made aware of the failure who stated that they would contact her at a later date. the vehicle was not repaired. the failure mileage was 10,000 and the current mileage was 16,500.

Reported in: CULVER CITY CO || Crash: N || VIN #: WVWML7AN2AE

POWER TRAIN:AUTOMATIC TRANSMISSION

i have a 2010 volkswagen cc with dsg that lurches as if its going to stall after taking my foot of the brakes from a dead start. the problem is worse with the a/c on. i have called volkswagen of america to open a case, but to no avail.

Reported in: RICHMOND TX || Crash: N || VIN #: WVWMN7AN9AE

POWER TRAIN:AUTOMATIC TRANSMISSION

2010 volkswagen cc, 2.0t engine, auto transmission, with just under 13,000 miles. when i first start the car i can idle forward with no problems, but after it's warmed up i start getting very jerky forward movement from a stopped position. i tried putting the car in d and s, but get the same results. from a complete stop, i take my foot off the brake pedal, and don't touch the pedals at all, just let the car idle forward. i notice that the rpms drop from about 900 to about 800, then shoot up to about 950, the car jerks forward, then stops again as the rpms drop back down to about 800, then back up to 950 or 1000 as the car jerks forward again. eventually, it smooths out and starts rolling forward, but it's extremely annoying and potentially dangerous.

Reported in: FRISCO TX || Crash: N || VIN #: WVWML7AN7AE

POWER TRAIN

my dsg equipped vehicle has a tendency to lurch forward, be slow to respond to the accelerator pedal and downshift abruptly when coming to a stop.

Reported in: COLUMBIA SC || Crash: N || VIN #: WVWMN7AN1AE

STRUCTURE:BODY

tl* the contact owns a 2010 volkswagen cc. the contact stated that water would enter the vehicle whenever it rained through all four doors. in addition, the windows could not be opened or closed, and when they were able to be closed they did not do so properly. the vehicle was taken several times to the dealer where they adjusted the windows but to no avail. the manufacturer was notified and a claim was filed. the failure mileage was 9,000 and the current mileage was 39,000.

Reported in: LEWIS CENTER OH || Crash: N || VIN #: WVWNP7AN5AE

AIR BAGS

have been to the dealer on 5 occasions with "airbag service" light on for front passenger seat. seat belt buckle has been replaced twice as was module.

Reported in: OCEANSIDE NY || Crash: N || VIN #: WVWML7ANXAE

ENGINE

after traveling at 70mph the vehicle begin to putter, shortly after the vehicle just shut off. i had it inspected and was not able to duplicate the issue. finally after a day and a half the problem arose again but no solution.

Reported in: DANVILLE CA || Crash: N || VIN #:

FUEL/PROPULSION SYSTEM

the mechatronic unit was replaced, because the car lurched from a stop into forward or reverse. car has the dsg transmission.

Reported in: HIGHLAND PARK IL || Crash: N || VIN #: WVWMN7ANXAE

POWER TRAIN

the mechatronic unit was replaced, because the car lurched from a stop into forward or reverse. car has the dsg transmission.

Reported in: HIGHLAND PARK IL || Crash: N || VIN #: WVWMN7ANXAE

FUEL SYSTEM, GASOLINE

tl* the contact owns a 2010 volkswagen cc. the contact stated that while driving 10 mph, the vehicle started to shake and smoke was seen from the exhaust. the contact also stated that there was a noticeable odor of gasoline. the vehicle was towed to the dealer, who stated that the fuel injector had malfunctioned and needed to be replaced. there was also gasoline on the engine, which the dealer advised cleaning. the failure mileage was 52,000. updated 8/15/13 *cn the fuel injectors were faulty and were stuck in the open position. which caused fuel to leak in the cylinder causing an engine misfire.. updated 8/15/13 *cn

Reported in: BOWIE MD || Crash: N || VIN #: WVWHP7AN3AE

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS

tl* the contact owns a 2010 volkswagen cc. the contact stated that while driving 10 mph, the vehicle started to shake and smoke was seen from the exhaust. the contact also stated that there was a noticeable odor of gasoline. the vehicle was towed to the dealer, who stated that the fuel injector had malfunctioned and needed to be replaced. there was also gasoline on the engine, which the dealer advised cleaning. the failure mileage was 52,000. updated 8/15/13 *cn the fuel injectors were faulty and were stuck in the open position. which caused fuel to leak in the cylinder causing an engine misfire.. updated 8/15/13 *cn

Reported in: BOWIE MD || Crash: N || VIN #: WVWHP7AN3AE

FUEL SYSTEM, GASOLINE

my 2010 cc started fine. within 1/2 mile i noticed a shimmy, i thought maybe it was a flat tire. then i noticed a horrible smell along with heavy white smoke coming from my exhaust. code reader stated the camshaft sensor was bad and caused misfire to 1 and 2 spark plugs. purchased the sensor and new spark plugs with no solution. per a gm mechanic, the head is warped or cracked or the gasket is bad. i have had this vehicle for 9 months. i am the second owner and it has 53000 miles, but i also paid good money and to have to spend $1200 on this is bs.

Reported in: FAYETTEVILLE NC || Crash: N || VIN #: WVWHN7AN6AE

ENGINE

my 2010 cc started fine. within 1/2 mile i noticed a shimmy, i thought maybe it was a flat tire. then i noticed a horrible smell along with heavy white smoke coming from my exhaust. code reader stated the camshaft sensor was bad and caused misfire to 1 and 2 spark plugs. purchased the sensor and new spark plugs with no solution. per a gm mechanic, the head is warped or cracked or the gasket is bad. i have had this vehicle for 9 months. i am the second owner and it has 53000 miles, but i also paid good money and to have to spend $1200 on this is bs.

Reported in: FAYETTEVILLE NC || Crash: N || VIN #: WVWHN7AN6AE

POWER TRAIN

dsg clutches are stated to be worn out at 64k and need replacement for $2,013 dollars. service states known issue with dsg transmission but manufacturer and dealer refuses to cover cost for "known issue." meanwhile china has huge recall on dsg transmission and giving 10 year warranty?? anyone watching and listening? china leads the usa in safety and consumer recalls. ..really? car lurches backward in reverse causing safety issue for people and property behind car. also, if car parked on side of cliff car could lurch over said cliff killing all in car.

Reported in: GRANADA HILLS CA || Crash: N || VIN #: WVWHP7ANXAE

STEERING

tl* the contact owns a 2010 volkswagen cc sport. the contact stated that the steering wheel failed, the steering wheel shook violently and all of the lights on the instrument panel illuminated as the contact attempted to park. the contact was unable to turn or control the steering wheel. the contact shut the engine off momentarily until the steering wheel returned to normal function. the vehicle was taken to the mechanic for inspection however the steering wheel returned to normal function. the dealer performed a diagnostic and was unable to locate a failure code. the dealer advised the contact that there was nothing wrong with the vehicle and suggested having a computer update performed. the failure and current mileage was 28,000. ## vin passed ## volkswage cc sport ##

Reported in: KITTY HAWK NC || Crash: N || VIN #: WVWML7AN0A5

WHEELS

back in september of 2012 was told i needed a new tire (bubble in tire) at only 15,000 miles. replaced tire at 208.00 dollars. july of 2013 had my 20,000 mileage service and was told another tire had a bubble and needed new tire. new tire purchased at 208.00 and also had my inspection sticker done at the same time;all tires passed inspection. on my way home from this service noticed my car was riding rough and a vibrating noise. brought the car back at dealership (all services listed done at fathers & son) two weeks after my july new tire purchase and was told i needed two more new tires, same problem bubbles inside and outside tires. had no choice because of safety reasons and had to purchase two more new tires for a total of 416.00 dollars. i have owned numerous cars and have never had to replace any tires even though i keep my cars for at least five years, but low mileage. i was told it was my driving habits so i decided to go on the internet to research these tires and was appalled on how many complaints and unsatisfied consumers with almost all the same problem i had. please check into these tires as to my knowledge are very unsafe and could cause a serious accident if these tires rupture because of the bubbles. to this date i had to replace all four tires with current mileage of 22,668.

Reported in: SOUTHWICK MA || Crash: N || VIN #: WVWMP7AN8AE

POWER TRAIN

while driving my dsg transmission started to make loud noise while shifting a gear and produce loud hit when gear is changed to the point of my steering wheel shake and almost made me loose control of the vehicle. i dropped car to the closest vw dealer, first i was told by service manager that the issue will be fixed due to recall on that particular transmission, but 4 hours later i've received call from the same person stating that i have to pay for repairs myself. vw corporate are not interested in honoring their own recall as well.

Reported in: WEST ORANGE NJ || Crash: N || VIN #: WVWML7AN8AE

ENGINE

tl* the contact owns a 2010 volkswagen cc. the contact stated that there was excessive water in the passenger's side seat. the vehicle was towed to a dealer where it was diagnosed that the cowl area was not sealed properly from the manufacturer, which caused a ruptured in the fan motor. the mechanic diagnosed that the cowl area, fan motor and the blue tooth box needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the problem. the approximate failure mileage was 32,000.

Reported in: HOLMES NY || Crash: N || VIN #: WVWMP7AN4AE

POWER TRAIN

dsg transmission failed to engage in reverse gear multiple times. it typically seems to only occur when forward and reverse are selected multiple times before turning off ignition. experienced one instance in which transmission would not shift past first gear, even in manual mode and which did not recur since. multiple incidents of no reverse activation. once the car is turned off and turned back on, the reverse gear engages. it sounds as if it takes multiple attempts for reverse to engage upon restarting the engine.

Reported in: ORANGE BEACH AL || Crash: N || VIN #: WVWML7AN8AE

POWER TRAIN

2010 vw cc sport suffered dsg clutch failure at 50000 miles, all the lurching and drive failure symptoms were experienced. power loss with family in vehicle at freeway speeds! a warped clutch pack was promptly repaired under warranty by autobahn dealership. 55000 miles and the vehicle has developed intermittent bad shift at around 2nd/3rd gear and sometimes up in the 5th/6th gear range. the shift feels like a manual being put into 5th at 20mph and power is limited until the gear engages with a jump. dealer has the vehicle and is evaluating it as its an intermittent (once or twice a day) problem. a new mechatronic unit or transmission has been suggested.

Reported in: FORT WORTH TX || Crash: N || VIN #:

POWER TRAIN

car purchased brand new in 2010. one owner. with no warning, clutch failed completely with only 48k miles, and gears would not engage, causing the car to be stranded in the middle of traffic. an online search shows that many other vw cc and golf (2009, 2010 models) have had clutch failures with approximately the same mileage. also, there is a vw technical service bulletin (vw 2028783) which directs dealers to install an updated clutch kit with improved springs. i contacted vw customer care as this is a safety issue, and as i in no way abused the clutch. also, to inform them that this cc is still within the 5yr/50k mile powertrain warranty. vw customer opened a case, however, the case manager claimed that the clutch is not included in the powertrain warranty and that vw would not authorize repair, even though they are aware of the fact that they updated the parts and have distributed the tsb due to premature failure.

Reported in: SAN GABRIEL CA || Crash: N || VIN #: WVWNP7AN6AE

STEERING

after purchasing vehicle from dealership, i noticed an audible whirring sound coming from the steering system.the vehicle was at a standstill and can be heard when turning wheel to left or right from lock to lock. at first it was a faint whirring sound as if the vehicle was low on power steering fluid. however, the system is electro-mechanical. no hydraulic pumps. the sound has gotten progressively worse and the whirring sound is noticeably more audible. upon taking it to the vw dealership, service technician says that the entire rack/pinion system has to be replaced because it is defective. vehicle is less than 40k miles. service tech says that this is not covered under any warranty. i have found other incidents of this make/model having the same issues, where some systems have completely failed within the first 10k miles. this is a safety issue as there may not be any warning if the system completely fails.

Reported in: ALEXANDRIA VA || Crash: N || VIN #: WVWNP7AN3AE

VEHICLE SPEED CONTROL

this 2010 volkswagen cc was purchased as a cpo in 2012 with 33k miles on it. second owner. with no warning, clutch failed completely with only 43k miles, and gears would not engage, i made a sudden sharp left turn to the road side, lost control of the car, depressed brake hard to forcefully stop the car with third gear engaged. an online search shows that many other vw cc and golf (2010, 2012 models) have had clutch failures with approximately the same mileage. also, there is a vw technical service bulletin (vw 2028783) which sh0ws there is a clutch assembly issue with the car and directs dealers to replace clutch kit for those defect models. i contacted vw customer care as this is a safety issue, and as i in no way abused the clutch. also, informed them that this cc is still within the 2yr/24k mile cpo warranty. vw customer opened a case, however, the case manager claimed that the clutch is not included in the powertrain warranty and that vw would not authorize repair, even though they are aware of the fact that they updated the parts and have distributed the tsb due to premature failure.

Reported in: COLUMBUS OH || Crash: N || VIN #:

POWER TRAIN

this 2010 volkswagen cc was purchased as a cpo in 2012 with 33k miles on it. second owner. with no warning, clutch failed completely with only 43k miles, and gears would not engage, i made a sudden sharp left turn to the road side, lost control of the car, depressed brake hard to forcefully stop the car with third gear engaged. an online search shows that many other vw cc and golf (2010, 2012 models) have had clutch failures with approximately the same mileage. also, there is a vw technical service bulletin (vw 2028783) which sh0ws there is a clutch assembly issue with the car and directs dealers to replace clutch kit for those defect models. i contacted vw customer care as this is a safety issue, and as i in no way abused the clutch. also, informed them that this cc is still within the 2yr/24k mile cpo warranty. vw customer opened a case, however, the case manager claimed that the clutch is not included in the powertrain warranty and that vw would not authorize repair, even though they are aware of the fact that they updated the parts and have distributed the tsb due to premature failure.

Reported in: COLUMBUS OH || Crash: N || VIN #: