mercury mariner Problems

mercury mariner 2008 Complaints

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER

car had 2,500 miles when both brake lights illuminated and only had manual braking. car was towed to dealership where they needed to consult with ford specialists to determine the problem because they weren't sure if it was the master cylinder or the brakes. the replacement part had to pulled from the assembly line because the parts were not due until 8-15-2007. replaced master cylinder on 7-26-2007. *jb

Reported in: CHESTER SPRINGS PA || Crash: N || VIN #: 4M2CU39H38K

OTHER

traveling through williamsburg, va en route to vacation when powertrain light illuminates and power steering is lost. able to steer vehicle into parking lot to wait for tow. had to find a way to get to the open rental locations to continue on trip, unload all luggage including a loaded roof rack into parking lot and reload when rental arrives an hour later. car was towed the next day to the closest mercury dealer who determines the problem was an incorrectly seated connector pin. dealer secured pin and performed test on power steering module that received a pass. *jb

Reported in: CHESTER SPRINGS PA || Crash: N || VIN #: 4M2CU39H38K

ELECTRICAL SYSTEM

new 2008 mercury mariner intermittent will not start or hard to start and when starts emits heavy black smoke from exhaust. when car did not start left daughter in a unsafe environment. took car to local dealership, service department admitted ford was aware of the problem there is a service bulletin out on the car bulletin # 6023000 and # 20140. dealership also admitted ford has no fix for the problem at this time. car is unsafe and can leave the driver in a deadly situation.

Reported in: SLIDELL LA || Crash: N || VIN #: 4MZCU81Z78F

POWER TRAIN:AUTOMATIC TRANSMISSION

tl*the contact owns a 2008 mercury mariner. the contact experienced abnormal roughness when attempting to shift gears in the vehicle. he took the vehicle to the dealer and they stated that the transmission cooling unit and lines needed to be replaced. the contact was informed that this was a common issue in which the manufacturer issued tsb number 10022282 (power train:automatic transmission:cooling unit and lines) in reference to the failures. the contact is in the process of having the vehicle repaired. the contact updated complaint on december 26, 2008 to include failure with the power steering idle of pulley and the transmission shifting. the failure mileage was 34,000 and current mileage was 40,000.

Reported in: TALLAHASSEE FL || Crash: N || VIN #: 4M2CU81Z98K

TIRES

in july 2008 , "check tire pressure" light became present. upon placing air in left-rear tire a crack/ leak in valve stem became present. valve stem was replaced. in august 2008 same issue occurred with right rear stem. today, october 26th 2008 the issue occurred with the right front valve stem. all valve stems on my vehicle have now been replaced.

Reported in: OCEANSIDE CA || Crash: N || VIN #:

POWER TRAIN:AUTOMATIC TRANSMISSION

tl*the contact owns a 2008 mercury mariner. while driving approximately 10 mph on normal road conditions, the vehicle came to a complete stop and stalled when attempting to accelerate. the vehicle restarted after several attempts and the transmission made a loud noise. there were no warning indicators illuminating on the instrument panel. in addition, there was an excessive oil leakage coming from the gasket. the vehicle was taken to an authorized dealer on four occasions, but they could not duplicate the failure. the vehicle has not been repaired. the contact was concerned of the safety risk involved. the failure mileage was 1,094 and current mileage was 7,000.

Reported in: SUN CITY CENTER FL || Crash: N || VIN #: 4M2CU87148K

ENGINE AND ENGINE COOLING:ENGINE

Reported in: SUN CITY CENTER FL || Crash: N || VIN #: 4M2CU87148K

POWER TRAIN:AUTOMATIC TRANSMISSION

tl*the contact owns a 2008 mercury mariner. while driving approximately 10 mph on normal road conditions and proceeding to a stop, the engine stalled unexpectedly. the vehicle restarted after several attempts with a loud noise coming from the transmission. there were no warning indicators illuminated on the instrument panel. in addition, there was excessive oil leakage from the gasket. the vehicle was taken to an authorized dealer on four occasions, but they were unable to duplicate the failures. the vehicle has not been repaired. the contact was concerned of the safety risk involved. the failure mileage was 1,094 and current mileage was 7,000. updated 12/1/08 *cn updated 12/05/08.*jb

Reported in: SUN CITY CENTER FL || Crash: N || VIN #: 4M2CU87148K

ENGINE AND ENGINE COOLING:ENGINE

Reported in: SUN CITY CENTER FL || Crash: N || VIN #: 4M2CU87148K

POWER TRAIN

hybrid version of 2008 mercury mariner suv intermittent illumination of (2) dashboard warning lamps: multiple appearances of "yellow wrench" symbol @ l/edge instrument panel - manual vague, ford svc writer says lamp indicates fault detected in electronically-controlled cvt (continuously variable transmission); clears with shut-down/restart. dealership unable to schedule prompt diagnostic, claiming only one tech/tool. has not recurred in ~ 45 days. today (12-24-08), the red triangle warning @ right edge of inst panel came on after cold-start & driving <100 feet - accompanied by info text warning to `make immediate safe stop'. owners manual links lamp to possible safety of high-volt hybrid electric system, but running driver's system check showed no system problems. lamp cleared on shut-down/restart, has not reappeared.

Reported in: LONG BEACH CA || Crash: N || VIN #: 4M2CU29H88K

TIRES

tires continually get louder as more miles are put on them. it is a whining noise and you can hardly talk normal or listen to the radio without turning the volume loud. started complaining to the dealership with about 12,000 miles on the tires. they currently have about 20,000 miles on them.

Reported in: COLUMBUS NJ || Crash: N || VIN #: 4M2CU971X8K

STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

tl*the contact owns a 2008 mercury mariner. while driving approximately 15 mph, the front driver's side door fell off the vehicle. the contact had to pull the vehicle over and temporarily tie the door while driving the vehicle home. the vehicle was towed to the dealer and they stated that it was due to a manufacturer defect and was installed incorrectly. they replaced the driver's side upper hinge under warranty, but the contact believes that the failure should be recalled. the current and failure mileages were 35,800. updated 3/16/09 *cn updated 03/19/09.*jb

Reported in: WAYNESVILLE NC || Crash: N || VIN #: 4M2CU91158K

ENGINE AND ENGINE COOLING

there is an open space in the front grill measuring 30-1/2� long x 4� high x 2-1/2 � 3-1/2� deep that is 15� from the road, which has no guard or shield to protect it from something like rocks flying off of the road. there is also another gap above this where debris can hit the a/c condenser that is 28� long x 1-1/2� high. dealer claimed a rock flew off the road an put a hole in the a/c condenser. the vehicle only had 3,000 miles and was a couple months old. dealer would not replace or repair condenser. claimed it was not a covered under warranty.

Reported in: PARMA OH || Crash: N || VIN #:

TIRES

original continental tire on the 2008 mercury mariner has tread separation and caused a blow out. continental will not reimburse or swap on blow out, but only on tread wear. pictures of tire separation are available.

Reported in: METAIRIE LA || Crash: N || VIN #: 4M2CU811X8K

POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES

tl*the contact owns a 2008 mercury mariner. the vehicle was parked when the contact observed that there was fluid leaking under the vehicle. the vehicle was taken to an independent mechanic for inspection who stated that the failure was contributed to the air conditioner transmission cooler assembly unit. the estimated repair cost was $800.00 . the vehicle has not been repaired. the contact had concerns of the safety risk. the failure mileage was 42,000 and the current mileage was 43,000. the system did not recognize the vin.

Reported in: WEST ALLIS WI || Crash: N || VIN #:

TIRES

on july 5, 2009 while driving my mercury mariner the passenger side rear tire went flat. cause was a bad valve stem; on september 4, 2009 i had the same problem with the driver side rear tire. the auto tech at wall mart showed me the valve stem was dry rotted and had to be replaced. i also had him replace both valve stems on the front tires, which also showed signs of dry rot.

Reported in: WYANDOTTE MI || Crash: N || VIN #: 4M2CU971X8K

POWER TRAIN:AUTOMATIC TRANSMISSION

2008 mercury mariner. combined condenser/transmission cooling unit (believe is manufactured by visteon) leaked at 48,200 miles. same unit is used in the 2008 ford escape. happened to notice fluid on garage floor. otherwise could have easily led to failure of transmission with resulting vehicle accident. this defect is the subject of numerous complaints (see for example automobile.com) and was the subject of a nhtsa investigation # 10024826 and is describe in mercury's tsb# 08-5-7. how many more times will this widely reported defect occur before you make ford/mercury recall? obviously the combined condenser, trans fluid cooler is defective. are you waiting for deaths or serious injuries before you require the recall?

Reported in: FARMINGTON HILLS MI || Crash: N || VIN #: 4M2CU81108K

VEHICLE SPEED CONTROL

on 09-24-2009 while traveling on i-95 towards maine near portsmouth, new hampshire, our vehicle a 2008 mercury mariner, with 15,682 miles on the odometer, lost all braking capability at 65 mph. being a retired police officer i was able to talk my wife, who was driving, over into a breakdown lane in an effort to avoid collision with tractor trailers, motor vehicles and fixed objects. ultimately the vehicle was turned onto an off ramp and onto a sidewalk and grass area to increase friction to reduce speed. this was several miles in the making and when the vehicle slowed to under 40 mph we placed it in neutral and were able to stop the car. we noted that the rpms were in the 4,000 to 5,000 range as the throttle appeared stuck. after towing to portsmouth ford, in portsmouth, new hampshire; technicians there determined that the problem was a stretched throttle control & cable assembly (part #7l8z*9!758*c cable ass-throttle contro and part # 8l*z*9725*a shaft mt79758a-accelerator cable). techicians stated that the stretch accelerator cable (which they said was poorly designed) caused the throttle and cruise control to lock, which over rode the braking system. warranty repairs were made invoice 497086 tag customer #8023451243. we narrowly avoided what could have been a catastrophic accident and feel this should be brought to your attention as a defect may exist in other simllar 2008 mercury mariners.

Reported in: RUTLAND VT || Crash: N || VIN #: 4M2CU97138K

VEHICLE SPEED CONTROL

unintended acceleration. ascending a winding grade on oregon 140 at 50 mph the accelerator pedal suddenly shot unaided to the floor putting the car in passing gear. when i hit the brake pedal it instantly disengaged the accelerator. the car was not in cruise control mode although it had been earlier. i had disengaged the overdrive function through the button on the gear shift lever and was in straight drive gear. we bought the car in january 2009. this was the 3rd time we have experienced this same problem. this time was the most pronounced and serious since the accelerator was floored. we were passing over the cascades between medford and klamath falls. two or three miles further up the highway we entered the snow zone and there was ice on the highway. had we been there at the time of the sudden acceleration the car could have spun out of control.

Reported in: BONANZA OR || Crash: N || VIN #: 4M2CU91128K

ENGINE AND ENGINE COOLING

2008 mariner just serviced for oil change, safety, and new air filter. not more than twelve miles, vehicle lost power on freeway. was able to coast off highway onto off ramp. vehicle would start, but failed to stay running. vehicle has gas and towed to south pointe lincoln mercury.

Reported in: COLORADO SPRINGS CO || Crash: N || VIN #: 4M2CU971X8K

ENGINE AND ENGINE COOLING:COOLING SYSTEM

2008 mercury mariner with 40,000 miles on it has transmission leak caused by a faulty cooling condenser. i have heard of hundreds if not thousands of complaints such as this one in the mariner and the sister car ford escape. this repair is around 800 dollars and apparently there is no sign of a recall. i believe the part was modified in the 2009 models but this does little for me and those like me. new part can easily be defective down the road as well. not repaired yet but if driven continually can me dangerous to car not to mention persons in vehicle.

Reported in: LAUDERHILL FL || Crash: N || VIN #: 4M2CU81118K

POWER TRAIN:AUTOMATIC TRANSMISSION

i have been having problems with my 2008 mercury mariner transmission. when the engine is cold the transmission slips. when i accelerate the engine revs and then slams into gear. ford refuses to repair the problem under my 5yr/60,000 mile warranty. although my car has leaked transmission fluid and i have been told my "transmission" cooler needs to be replaced, it is considered an "air conditioning problem" since my compressor will have to be replaced with it, even though my air conditioner works fine. i know that a recall was made on the transmission cooler part in march 2008, but ford customer service told me that my vin number did not match recalled cars despite having the same problem. apparently ford has changed the part number on the trans cooler and orders it from a different company, so the part would not be listed under the warranty. could you please explain exactly why my mariner was not part of the original recall? nobody at ford customer service or the dealer service manager can explain why my car was not part of the recall or why this defective part is not considered to be an integral part of the transmission. i am shuffled back and forth between these departments.

Reported in: MCDERMOTT OH || Crash: N || VIN #: 4M2CU87158K

VEHICLE SPEED CONTROL

about 2 months ago, the accelerator on my 2008 mercury mariner started sticking. today it stuck and remained stuck for about 2 minutes. i took it to the dealer and was told they could not duplicate the problem, but could put a 347.00 part in it just in case it is the problem. i was charge $70.00 for the diagnosis.

Reported in: LAKELAND FL || Crash: N || VIN #: 4M2CU81Z08K

POWER TRAIN:AUTOMATIC TRANSMISSION

i have been having problems with my 2008 mercury mariner transmission during the winter of 2010 and continuing. when the engine is cold the transmission slips. when i accelerate the engine revs and then slams into gear. furthermore, while sitting at a stop sign or traffic light with my foot on the brake, the engine will rev up then shift in another gear then when taking off the vehicle slams into gear. on more than one occasion, the vehicle will cut off completely when idling at a traffic light. the revving and engine cutting off is getting worse when the engine is cold or warm.

Reported in: MINNEAPOLIS MN || Crash: N || VIN #:

VEHICLE SPEED CONTROL

on may 15, 2010, i was accelerating onto a freeway in roseville, mn. the accelerator cable snapped completely disabling the gas pedal. the car immediately slowed down, and we were nearly rearended at 55 miles an hour as i frantically tried to control my vehicle, steer it to safety and put the hazard flashers on. the vehicle has 50, 980 miles so it no longer has bumper to bumper warranty on it and this piece is not considered part of the powertrain and will not be covered under the warranty. this was a dangerous situation and i feel that ford motor company needs to address this issue. the service manager at my dealership feels this is a defect in the manufacturing of this vehicle.

Reported in: ROSEVILLE MN || Crash: N || VIN #: 4M2CU81188K

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

tl*the contact owns a 2008 mercury mariner. the contact started the ignition and observed that the accelerator pedal had detached from the cable without prior warning. the accelerator pedal was attached back to the cable; and functioned normal. the vehicle was taken to an authorized dealer where the technician replaced the accelerator cable clip. the contact had concern of the safety issue. the failure mileage was 28,600.

Reported in: CHICAGO IL || Crash: N || VIN #: 4M2CU91Z18K

VEHICLE SPEED CONTROL

in december of 2009 i reported an incidence of unintended acceleration. since then we have not been using the cruise control much. yesterday i activated the cruise control at 60mph on a long flat area. there is a mountain pass and curves between that area and our home. i hit the brake and slowed down around the 35 mph curves. on the down grade i took it out of over drive and dropped down a gear. the road flattens out again at the bottom but i did not reengage the cruise control. at one point at an intersection i had to brake to ten miles per hour or less for an oncoming car. just after making a left turn onto our street the car began rapidly accelerating on its own. i didn't have my foot on the gas pedal. since the road is straight i allowed it to accelerate to see what it would do. it went from 10 mph to 50 mph before my wife asked, "why are you accelerating? i replied, " i'm not. it's doing it on its own." it disengaged as soon as i hit the brake pedal. there is no way this was caused by a floor mat. i was only going about 10mph when it began accelerating and i took my foot off the pedal. the last time i complained to ford the car was under warranty and had less than 36,000 miles on it. ford said they couldn't do anything about it since it was intermittent and they hadn't experienced the problem. another safety problem we have had with the car: when it had 26,000 miles on it the front end began shaking when braking. ford said the front rotors were warped and resurfaced them under the warranty. they refused to change the pads or install new rotors. about 15,000 miles later it began vibrating again at speeds above 50mph. now the vibration is severe. we are looking at a complete brake overhaul. we have never detected the brakes being overheated while the car was being driven. another problem we had was that the trans cooler went out at 26,000 miles. ford installed a new one under warranty but refused to drain and replace the transmission fluid.

Reported in: BONANZA OR || Crash: N || VIN #: 4M2CU91128K

SERVICE BRAKES, HYDRAULIC

Reported in: BONANZA OR || Crash: N || VIN #: 4M2CU91128K

SERVICE BRAKES, HYDRAULIC:ANTILOCK

2008 mercury mariner. consumer states safety issues with rotors *tgw the consumer took the vehicle to a mechanic to have the vehicle inspected. the mechanic stated the rotors for the front disc brakes were worn, pitted and rusted and needed to be replaced. it was verified when it was discovered that the brake pedal pulsed at speeds of 30 or 40 mph. the consumer then took the vehicle to the dealer who then asserted that the mechanic was wrong and that all vehicles have rust on their rotors. the consumer then took the vehicle back to his mechanic because of a continued pedal pulsation beginning at 30- 40 mph. the consumer then went to another dealership, who did indeed agree that the front rotors were rusted, pitted and unsafe. also the rear drums were cracked and needed to be replaced. the abs was inoperative due to the tone rings had fallen off. *jb

Reported in: BRECKSVILLE OH || Crash: N || VIN #: 4M2CU91Z48K

SERVICE BRAKES, HYDRAULIC

Reported in: BRECKSVILLE OH || Crash: N || VIN #: 4M2CU91Z48K

AIR BAGS:FRONTAL

the air bag on my 2008 (purchased new in august 2009) mercury mariner deployed (no accident) ford, in effect called me a liar but farmers insurance fixed the problem and did not charge the incident as an accident. i do not feel safe in this vehicle but as i have said before ford while being very polite said this has never happened. that has the effect of calling me a liar but, there are articles that show that air bag deployment does happen.

Reported in: MESA AZ || Crash: N || VIN #: 4M2CU81Z28K

SUSPENSION

2008 mercury mariner with tires balding on one side. consumer states the tires on one side of the vehicle are going bald. *kb the dealer stated the shock was leaking and the camber was out of specification. the dealer installed a new control arm. it was brought to normal, but not to where it should have been. the dealer then stated there was no adjustment to the camber to correct the problem. *jb

Reported in: WAVERLY NY || Crash: N || VIN #:

AIR BAGS

tl* the contact owns a 2008 mercury mariner. the contact stated the air bags involuntarily deployed while driving approximately 5 mph. the vehicle was taken to an authorized dealer where they were unable to diagnose the failure. the contacts insurance company was also unable to determine the cause of the failure. the vehicle was repaired. the manufacturer was made aware of the failure but offered no assistance. the failure mileage was 2,000 and the current mileage was 30,635. updated 06/16/11 *bf the consumer stated as he was entering a small driveway to a store, the air bag suddenly deployed. he then hit a curb and damaged the oil pan. updated 12/05/11

Reported in: MESA AZ || Crash: Y || VIN #: 4M2CU81Z28K

POWER TRAIN:AUTOMATIC TRANSMISSION

transmission cooler leaking fluid causing gear slippage during acceleration. while the vehicle was in drive and the gas pedal pushed it would rev up then slam into gear or not even go into gear at all and stall. initial research indicated a common factory defect for mercury mariners and ford escapes. leaking began at 43000 miles, warranty expired at 36000 miles. advised by dealer repair cost would be $975.00. i was not able to find any recall information on this problem and was basically told sorry it costs so much.

Reported in: ELDERSBURG MD || Crash: N || VIN #: 4M2CU91168K

POWER TRAIN:AUTOMATIC TRANSMISSION

2008 mercury mariner - transmission cooler severe leak at 31,000 miles. out of 36 month warranty. repair cost at ford/mercury dealer $850. was told that if not repaired, the cooler could burst and dump all fluid resulting in transmission failure, which could be a safety concern if occurring while driving.

Reported in: MOUNT VERNON WA || Crash: N || VIN #:

POWER TRAIN:AUTOMATIC TRANSMISSION

tl* the contact owns a 2008 mercury mariner. the vehicle was parked when the contact noticed a small leak underneath the front end of the vehicle. the dealer informed the contact that the vehicle was not included in the recall associated with nhtsa campaign id number 07v453000 (power train:automatic transmission:cooling unit and lines). the manufacturer was aware of the failure. no repairs were performed. the failure and current mileages were 40,000. the vin was unavailable.

Reported in: SENOIA GA || Crash: N || VIN #:

VISIBILITY

tl* the contact owns a 2008 mercury mariner. the contact stated that the rear windshield exploded without any warning. the vehicle was taken to the dealer who was unable to diagnose the failure. the manufacturer was made aware of the failure but did not offer any assistance. the vehicle was not repaired. the failure and current mileage was 82,000.

Reported in: HAGERSTOWN MD || Crash: N || VIN #: 4M2CU39H48K

POWER TRAIN

vehicle began leaking transmission fluid from the condenser transmission cooler/combo. leaks at top corner at passenger side from the weld of the bracket. leakage could lead to transmission failure, resulting in an accident. recall for same problem on 2008 mercury mountaineer, but the 2008 mariner is obviously defective as well.

Reported in: TIFFIN OH || Crash: N || VIN #: 4M2CU87168K

STEERING

steering shakes at any speed including when in park. power steering also completely failed two times in the last 48 hours, shutting off the ignition and turning it back on restored power steering on both occasions. this is my wife's car which she uses to transport our 2 year and 9 month old children, as such a failure during operation could be devastating. i have her taking my vehicle until we get this safety issue resolved.

Reported in: PHOENIX AZ || Crash: N || VIN #: 4M2CU87148K

STEERING

power steering fails on start up and steering wheel vibrates while at stop.

Reported in: GARDEN GROVE CA || Crash: N || VIN #: 4M2CU81158K

STEERING:ELECTRIC POWER ASSIST SYSTEM

tl* the contact owns a 2008 mercury mariner. the contact stated that the power steering failed as soon as the engine was started. the vehicle was turned off and on several times before the steering corrected independently. the vehicle was taken to a local mechanic who informed the contact that the steering torque indicator needed to be replaced. the vehicle was then taken to the dealer who informed the contact that the steering torque indicator needed to be replaced. the dealer advised the contact that there were no recalls for the failure. the manufacturer was notified of the failure who offered no assistance. the failure mileage was 150,000. updated 01/18/12*lj updated 03/13/12

Reported in: HERMITAGE TN || Crash: N || VIN #: 4M2CU87178K

STEERING

Reported in: HERMITAGE TN || Crash: N || VIN #: 4M2CU87178K

SERVICE BRAKES, HYDRAULIC

traveling at 35 mph and up , sometimes the vehicle would shutter and shake. found a broken ring on the axle caused this problem. took a few visits to the dealer to find it. it is very scary when it happens and you must pull over and shut the car off. sometimes it would be weeks before it happened . also, happened on the highway. this should have been covered under a safety recall. i had to pay for this repair.

Reported in: EPSOM NH || Crash: N || VIN #:

STEERING

on four different occasions while driving my 2008 mercury mariner, the steering wheel has locked up. each time it has happened i have been turning at an approximant speed of 25 mph and i have been able to maneuver the steering wheel enough to pull over on the side of the road.

Reported in: HOPEWELL VA || Crash: N || VIN #: 4M2CU97118K

POWER TRAIN:AUTOMATIC TRANSMISSION

my car has been leaking transmission fluid for about a month. i took it to my local mechanic and he stated that the a/c condenser was faulty and that it was causing the transmission fluid to leak. i contacted a service representative at my local lincoln mercury dealership in houston who stated that they have had a multitude of complaints regarding the same issue but no recall notice existed to correct this problem. this service technician stated that for some reason ford/lincoln mercury had made some change to the transmission fluid line in conjunction with the a/c condenser and that this change has caused a lot of problems. i feel that this issue needs to be addressed immediately since this is happening to so many cars with so few miles. i am quite sure that i am not the only single mother facing financial difficulties faced with this situation. your help in this matter would be most appreciated. *kb

Reported in: SUGARLAND TX || Crash: N || VIN #: 4M2CU87128K

FUEL SYSTEM, GASOLINE

accelerator gas pedal difficult to depress when weather gets cold (below 50f). it requires a harder press to engage and have the car move. it is dangerous when crossing an intersection after a stop. for the failure to work right keeps us in the intersection as we try to move out of the way of oncoming traffic. having to press harder results in loss of control as we maneuver the car when turning at an intersection. we took the car to the dealer and they added a lubricant . it helped a little , but it was again difficult the next cold front that we had (temperatures below 50f). this condition graduated from the first winter we owned it in 2008 to this winter starting in 2011. it appears that the pedal works better after the car has been operating for a while, like 20 minutes or so.

Reported in: LAREDO TX || Crash: N || VIN #: 4M2CU81Z88K

VEHICLE SPEED CONTROL

Reported in: LAREDO TX || Crash: N || VIN #: 4M2CU81Z88K

POWER TRAIN:AUTOMATIC TRANSMISSION

in february of 2009 (at 41,214 miles), my 2008 mercury mariner started jerking when i was driving and would not accelerate when i gased. i took the car to a ford dealer and they diagnosed it with transmission failure. since the car was under warranty they performed a "transmission overhaul". three years later, february 2012, my car started having the same problem again, transmission issues. according to the paperwork, it was noted "transmission/converter slips and transmission fluid leaked". i was reluctantly told by a supervisor at ford headquarters that some 2008 mariners did indeed have transmissions defects but my vin number was not known to be affected and because it is out of warranty they will not addressed it without me paying $4062. i have called ford headquarters and they would not provide me with any details on the issues with some of the mariners that were recalled. a car that has transmission issues twice within four years sound like there is indeed a major defect issue with the transmission parts but ford is not willing to admit it. i am sure my car (vin) should have been included. this could have been a safety hazard for my family and i. this car is a lemon and ford was well aware of it but refuse to correct the matter. ford should do the right thing and resolve the issue that they were well aware of instead of making there customers believe that it is normal for a car to have transmission failure not only once but twice within four years. i will pursue this matter until i am satisfied with the results. updated ivoq 03/28/12

Reported in: BELLEVILLE MI || Crash: N || VIN #: 4M2CU81118K

POWER TRAIN

Reported in: BELLEVILLE MI || Crash: N || VIN #: 4M2CU81118K

STEERING

vehicle steering began to grind and make noises during turning of steering wheel. very loose steering as if steering is coming apart. have reported to ford, but stated there is no recall on this, even though numerous complaints on here and over 550 on edmunds.com. vehicle seems unsafe and only 68000 miles.

Reported in: ELYRIA OH || Crash: N || VIN #: 4M2CU91168K

POWER TRAIN

the transmission slipped while driving so i checked the fluid level. fluid was low so more fluid was added. two weeks later the fluid was low again. after checking i noticed the fluid leaking from the lines where the lines run into the fluid cooler. contacted dealer and no recall has been issued.

Reported in: KENNETT MO || Crash: N || VIN #: 4M2CU87178K

POWER TRAIN

my 2008 mariner automatic transmission will not shift properly when cold (winter) or too hot. this also affects the idle when stopped. when vehicle tries to shift up, it will only shift if i let off the gas, then the transmission slams into the higher gear. the vehicle will hesitate when trying to use passing gear to pass other vehicles. this has led to some close calls/near misses when trying to over-take vehicles. ford says they know there is a problem with this make/model but have not issued a recall. ford says they can fix it with my money.

Reported in: DARLINGTON MD || Crash: N || VIN #: 4M2CU97128K

POWER TRAIN:AUTOMATIC TRANSMISSION

Reported in: DARLINGTON MD || Crash: N || VIN #: 4M2CU97128K

POWER TRAIN

driving in traffic, when vehicles transmission disengaged. depressing the accelerator only revved the engine, but no forward motion. while coasting, managed to get vehicle out of traffic & to a side street. from a stop, vehicle would accelerate, but when shifting into 3rd gear, goes into a "neutral" condition and coasts. paid ford dealer to do evaluation, and was told this was a known issue with this vehicle. was quoted $3000 for the repair.

Reported in: CHINA MI || Crash: N || VIN #: 4M2CU911X8K

STEERING

my wife was driving home with our son from saint louis children's hospital back home 250 miles. as she's driving the power steering fails. when she gets home she tells me and i go out and start the vehicle and the power steering worked fine. since original incident the vehicle electronic power assist steering (epas) works intermittently and sometimes works and sometimes doesn't. called the local ford dealership, tri-lakes ford and they claim it's not a recall or a common problem although there's is tons of incidents of this happening nationwide all over the internet. angered i then called ford customer service and they give me the same run around saying this is unfortunate and they don't hear of this problem much and they cannot and will not help me. how many lives or wrecks has to be damaged before this issue is a recall? ford knows its a fault and need to own up to it. the mercury mariner has the exact same part number for the replacement column as the ford escape so i know this is a common problem. what if it was devastating? what if my wife and terminally ill child was injured or worse killed because of this problem? the real question should be, what of it was your child or your wife? ford has lost my business for good. as well as our local dealership.

Reported in: BRANSON MO || Crash: N || VIN #: 4M2CU81158K

POWER TRAIN

tl -the contact owns a 2008 mercury mariner. the contact stated the transmission cooler was leaking and caused the transmission to shift in and out of gear. the vehicle was taken to a mechanic who inspected the vehicle and was told the transmission cooler needed to be replaced. the manufacturer was notified and stated he should take the vehicle to the dealer for a diagnostic test. the vehicle was not taken to the dealer. the failure mileage was 59,000. rvk

Reported in: ALEXANDRIA VA || Crash: N || VIN #: 4M2CU91138K

POWER TRAIN

when going from reverse to drive, my 2008 mercury mariner that i bought brand new, catches and lurches forward. it has less than 45,000 miles on it. i've come close several times, to hitting cars parked next to me. it also happens at stop signs/lights. when i take my foot off the brake, it does not accelerate immediately and lurches forward when it connects. it has sprayed fluid all over my engine and leaked all over our driveway. it's under warranty so i took it to our ford dealer who said, yes, it's covered under warranty, but that's just the transmission problems. it does not cover all of the costs for the parts they need to disconnect and move out of the way to fix it. i was told it would $700 for a known problem that they need to fix free of charge. will not buy another ford product again and that is saying a whole lot because ford/mercury has been my car of choice for the last 15 years.

Reported in: SHAWNEE OK || Crash: N || VIN #: 4M2CU81108K

VEHICLE SPEED CONTROL

tl* the contact owns a 2008 mercury mariner. the contact stated that when placing the vehicle into drive, the accelerator pedal could not be depressed all the way down and the vehicle would hesitate. after coasting for a while, the vehicle would rapidly accelerate without warning. the vehicle was not inspected by a dealer or an independent mechanic. the manufacturer was not contacted. the failure mileage was approximately 37,000. the current mileage was approximately 40,000.

Reported in: HAMPTON VA || Crash: N || VIN #: 4M2CU81Z08K

POWER TRAIN

tl* the contact owns a 2008 mercury mariner. the contact stated that while driving 20 mph, the vehicle stalled without warning. the contact was able to move the vehicle to the side of the road where the vehicle was restarted however, the failure recurred. the contact had to manually shift the vehicle into gear. the contact took the vehicle to the dealer for diagnostic testing. the dealer advised the contact that the transmission was defective and needed to be replaced. the vehicle was not repaired. the failure mileage was 81,000.

Reported in: SAN TAN VALLEY AZ || Crash: N || VIN #: 4M2CU81Z88K

VEHICLE SPEED CONTROL

was traveling home for lunch, turning corner and vehicle suddenly went to idle. pushed gas pedal and it went to the floorboard, but engine remained at idle. was unable to accelerate at all. was able to idle home blocking traffic as i went. checked gas pedal and found that throttle cable had broken. the wire itself had broken. the rubber grommet and crimped end remained in-tacked. this could have been very dangerous if for instance i had been pulling onto freeway or crossing a busy intersection, or in heavy traffic. i believe this part should be inspected on all vehicles of this year and make. this type of breakage could cause an accident and possibly a fatality.

Reported in: STEPHENVILLE TX || Crash: N || VIN #: 4M2CU87178K

FUEL/PROPULSION SYSTEM

Reported in: STEPHENVILLE TX || Crash: N || VIN #: 4M2CU87178K

ELECTRICAL SYSTEM

vehicle shut down while driving on the interstate at approx. 65 mph, immediately losing all power. message on dash read "stop safely now". this is a very dangerous issue. driving on the interstate at 65 mph and it has occured 8 times since i purchased this car. ford has repaired the car for this 3 times (in 2009, 2010, 2013), the first 2 it was under warranty, this last one the repair cost was $350. what is terrifying about this situation is that it occurs without warning and you have about 10 seconds to react, i've been very close to getting rear ended a couple of times. i was able to restart the vehicle every time, but what surprises me is that even though this situation is so serious, i did not find out until now it's so common. i will be shopping for a new car soon, i had enough. i kept the car this long because other than this issue, i really love driving it.

Reported in: PICO RIVERA CA || Crash: N || VIN #: 4M2CU39H38K

STEERING

tl* the contact owns a 2008 mercury mariner. the contact stated that the power steering assist failed. the steering wheel and brake pedal started shaking as the failure occurred. the contact took the vehicle to a mechanic and was told that the electronic power assist system failed and would require replacement. the contact stated that no warning lights illuminated on the instrument panel prior to the failure. the vin was not available. the failure and the current mileage was 99,000.

Reported in: TREVOR WI || Crash: N || VIN #:

STEERING

my 2008 mercury mariner intermittently loses power steering. luckily, so far, it has failed when the vehicle is started. it returns when you shut the car off and restart it. the steering wheel also vibrates when stopped and the motor is running. there is also a "clanking" noise when you turn the wheel. this is the vehicle my daughter is learning to drive in, and i'm concerned about her safety and her passenger's safety. i took the vehicle into a repair shop and they said i may need a new steering column and have heard of a lot of complaints about steering problems with the 2008's. in fact, the day it was in for service there was a 2008 ford escape(basically the same vehicle) there with the same problem.

Reported in: GIBSON CITY IL || Crash: N || VIN #:

STEERING

i have experienced issues with the steering column. vehicle makes a clicking/ticking sound when approaching a stop. steering wheel shutters from side to side at a complete stop and upon starting from a dead stop. vehicle was taken to two service garages (one ford, one independent) and was diagnosed as in need of replacement of the power steering unit. vehicle also had intermittent loss of power steering. when starting the vehicle at my residence the power steering did not work. however, after taking it to the first service garage for diagnosis the power steering was operable again. since the replacement of the power steering unit the vehicle has not exhibited any further symptoms or issues.

Reported in: SOUTH BEND IN || Crash: N || VIN #: 4M2CU91118K

STEERING

-the steering wheel will vibrate or chatter when stopped at a light or stop sign, if the vehicle is parked and idling the steering wheel will visibly oscillate back and forth, to a small amount. -on several occassions the steering wheel wouldn't turn in either direction, once the vehicle was started and shifted into drive; independent of whether it was the beginning of the day or if the vehicle had been recently used. to resolve this issue required shifting to park, powering the vehicle down, and restarting the process. -the certified mechanic at the dealership indicated that this issue wasn't servicable by them and would require replacement of the steering column and electric actuator "pump" mechanism. very expensive!

Reported in: HARBOR BEACH MI || Crash: N || VIN #: 4M2CU97128K

STEERING

i own a 2008 mercury mariner and i am a little concerned with its safety. on 03/15/13 i was pulling out of my drive and the steering wheel would not turn. i proceeded to put in reverse to get out of the road and backed into the drive. i turned all power down then restarted the vehicle with no problems in the steering. i went to pick up my kids and the steering wheel started to pulsate and i could hear a clunking noise while sitting at a stop sign. everytime i came to a stop it would do it. on sat. i took it to the local shop. we couldn't notice anything out of the ordinary that would cause this to happen. the only solution was the entire steering column would have to be replaced. i did some research on line to see if this was a known issue or if a recall had been issued. i was amazed at how many complaints have been placed and no recall has been issued. i set up an appt with the dealer for tues. i was working on mon. and left to run an errand for work and the next thing i know, i was driving 65 mph on the highway and with out warning i lost all power in the driving and heard a loud grinding and then clunk. i thought the transmission went out! i immediately turned on my hazards to try and get off to the side of the road cause i was slowing down extremely fast. i was almost in a 3 car accident and luckily everybody is ok, but it could of been a lot worse! i was towed to a dealer. they confirmed my fears. the transmission went out with no warning. they told me this is a known problem but there was nothing they could do cause there was no recall on this! when i asked as to why, the said not enough complaints have been made! wow, you have got to be kidding me?!? how many people have to die before these issues are addressed? very unhappy because it's going to cost $5200 to replace transmission and the entire steering column! hold ford accountable!

Reported in: NEW WINDSOR IL || Crash: N || VIN #: 4M2CU91Z88K

POWER TRAIN

Reported in: NEW WINDSOR IL || Crash: N || VIN #: 4M2CU91Z88K

STEERING

i have fords that are 70 years old and the power steering works great now i buy my wife a ford its only a few years old and the power steering quits almost dies and then wants my pay checks for 7 weeks 1400 dollars and now all of these ppl on here have the same problem and ford won't stand behind it and at least make it a recall ok they want to wait till ppl start die to understand that the engineers they had design this did not know their a** from a hole in the ground.

Reported in: PINCONNING MI || Crash: N || VIN #:

POWER TRAIN

my 2008 mercury mariner was towed into my local dealer because the transmission failed without warning and no warning lights came on and the steering had an issue with the steering wheel locking up while the vehicle was in gear. when i took into the dealer they confirmed that the transmission had in fact went out and they would have to replace the steering column due to the problem with the steering was the thrust angle sensor that was embedded into the steering column. the sensor is not servicable and the whole column would have to be replaced. both failures happen within 4 days! upon talking to the service writer, there was a recall on the transmission cooler lines that run thru the a/c condenser. they called me today and informed me that my vehicle was done and told me it was $5364.56. he informed me that the trans cooler lines would not be covered due to the transmission failure! how can a factory recall not be covered? i bought the vehicle from the same ford dealer used and the recall was issued before i purchased the car! how can they sell a car and not perform the recall service before they sold it to me and my family? i asked the service writer if that was the factory part and he stated that it could possible be. if they are not going to take care of a factory recall, how am i suppose to trust them to fix my vehicle properly? i have two small children in this vehicle every single day, twice a day! there have been so many complaints about the transmission and power steering in the 2008 models that i am surprised that they haven't put a recall on those parts yet. there are two more vehicles at the same dealer with the same problem! a 2008 mariner and 2008 escape. the last 3 cars i bought have been ford and i will never buy another ford product again. somebody needs to stop them before somebody gets hurt or killed.

Reported in: NEW WINDSOR IL || Crash: N || VIN #: 4M2CU91Z88K

VEHICLE SPEED CONTROL

diving along the freeway i had the cruise sent at 65mph and suddenly the mariner was accelerating on it's own. i step on the brake and it disengaged the cruise and slowed. i actually thought it was a fluke of some kind. then driving home i didn't use the cruise and the car just slowed down about 15mph while i had my foot on the gas staying at 55mph. i've experienced this loss of power about 6 random times. i've used the cruise on long stretches of highway(that i rarely drive) and the mariner has accelerated on it's own 4 times. the fourth time resulting in a speeding ticket of 15mph over. this was 1 of 2 times the acceleration was gradual. otherwise it's as if the gas pedal was to the floorboard as it takes off. i see on the nhtsa that there are others having this same problem. i've questioned this at the dealership and they can't find anything wrong nor recreate the problem and there is nothing from ford about this problem. as soon as i am working again i will be trading my ford mariner in for a different vehicle. until then i won't use my cruise and hope for the best. this is scary that this happens and ford doesn't acknowledge it!

Reported in: HARTLAND WI || Crash: N || VIN #: 4M2CU91178K

STEERING

tl* the contact owns a 2008 mercury mariner. the contact stated that the power steering assist failed and the steering wheel pulsated abnormally. the failure recurred twice. the contact took the vehicle to a mechanic and was told that the steering column would need to be replaced. the failure mileage was unknown and the current mileage was 125,000.

Reported in: OMAHA NE || Crash: N || VIN #: 4M2CU81128K

POWER TRAIN

tl* the contact owns a 2008 mercury mariner. the contact stated that the transmission warning light illuminated. the vehicle was taken to the dealer where it was diagnosed that the intermediate band, pump and the shaft needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure and current mileage was 42,000.

Reported in: MILLVILLE NJ || Crash: N || VIN #: 4M2CU91148K

POWER TRAIN

i was pulling into my work parking lot when the transmission suddenly stopped engaging. i had to push the vehicle into a space. mechanic confirms i need a new transmission. i discovered that there is a known issue with the transmission of this vehicle, i called mercury/ford and had to reference the case # myself for them to find it. the customer service representative confirmed that my vehicle met the specific requirements for the customer satisfaction program (csp: 09b10) - all the way down to a specific manufacturing plant up to a specific month and date but because they stopped honoring those in 2011 i am not eligible. i am the 2nd owner of this vehicle and had no way to know this was a hazard, not was the dealer aware as ford/mercury had apparently removed the csp number from the files once it expired. this is proven by the fact that ford/mercury's own representative didn't' see it linked to my vehicle, i had to mention it specifically and then she confirmed that it did apply to my vehicle and was unassociated with it at expiration. as such, there is no way to know whether this was addressed or even an issue. my concern is had it been 20 minutes earlier that the transmission went out, my 3 1/2 year old daughter and i would have been going highway speeds on a 6 lane highway!! very dangerous! ford/mercury should have to recall this item, which is clearly a known manufacturing issue. i should not have to pay $2000 to fix something that they did incorrectly from the first and poses a great safety risk!

Reported in: GAITHERSBURG MD || Crash: N || VIN #: 4M2CU91198K

STEERING

tl* the contact owns a 2008 mercury mariner. the contact stated that the power steering assist failed. the contact was unable to turn the steering wheel in any direction. the failure recurred intermittently and without warning. the vehicle was taken to the dealer for diagnostic testing, but the cause of the failure was not determined. the manufacturer was not made aware of the failure. the failure mileage was 84,000. the current mileage was 85,000.

Reported in: ANTIOCH IL || Crash: N || VIN #: 4M2CU871X8K

STEERING

power steering failed while driving. one of thousands of mariners and escapes to have this problem. costs $1400 to fix.

Reported in: HILLSBORO OR || Crash: N || VIN #: 4M2CU87198K

STEERING

tl* the contact owns a 2008 mercury mariner. the contact stated that the steering wheel failed and it made a loud noise and was hard to turn. the vehicle was not taken to the dealer to have the diagnostic test performed. the vehicle was not repaired. the failure and current mileage was 87,500.

Reported in: ASHVILLE OH || Crash: N || VIN #: 4M2CU87168K

AIR BAGS

driver's side door was struck by a chevy astro cargo van going approximately 70 miles per hour on the highway (d.c. beltway) and the side airbags did not deploy. a maryland state trooper (who saw the car) and the mechanic at the auto repair shop where the vehicle was towed both said the airbags should have deployed. both said if the airbags had worked, the driver would not be as severely injured. *jb

Reported in: SEVERN MD || Crash: Y || VIN #:

VEHICLE SPEED CONTROL

i was driving along the highway and the gas pedal just went to the floor. the engine was still running but i could increase the power. i had to coast across three lanes of high speed traffic in order to get my vehicle safety to the side of the road. this the second time the accelerator cable in this vehicle has snapped without warning. my dealer replaced the first cable last year and just over one year later the same cable has snapped. i was fortunate not to panic and was able to bring my vehicle to the side of the road. this cable snapped twice while i was traveling on the highway. i had no control over my vehicle and could have killed or involved in an accident. my dealer is replacing the cable under my extended warranty but are charging me to replace their defective throttle box. ford/mercury needs to recall all mariners and ford escapes asap.

Reported in: WOBURN MA || Crash: N || VIN #:

VEHICLE SPEED CONTROL

the throttle/gas pedal in my 2008 mercury mariner kept sticking and eventually breaking. i had the car towed and taken to a repair shop where they inspected the cable unhooked from the pedal when the technician hooked the cable throttle to the pedal it would not move when pressing down on the pedal, the throttle plate stuck. the technician removed and replace the throttle body assembly. i researched online and found that my issue is the same issue that was a ford escape recall back in july 2012. is this something i can contact ford about to see if this should also be part of their throttle cable recall.

Reported in: BOTHELL WA || Crash: N || VIN #: 4M2CU81Z28K

STEERING

as driving i went to turn right when the steering failed, it was like an old car with manual steering. between abruptly forcing the brake pedal to the floor and trying to force the wheel to the right, i managed to go across the street and into a farmers field ( good thing i bought it with awd). when i restarted the vehicle the steering worked fine. after reading similar scenarios on the internet. i then later contacted ford care and the wonderful personnel tried to tell me that it is not a concern of ford since it not an issue for ford at this time. failure of steering seems to be major safety concern to anyone who drives a vehicle in my opinion. the worst part of this issue is i deal directly with an automotive supplier of steering column assemblies to ford and other manufacturers in indiana. by knowing what is under plastic and ford telling me i need to replace it, i ask what quality is in the rest of the vehicle.

Reported in: MEDINA OH || Crash: N || VIN #: 4M2CU971X8K

STEERING

tl* the contact owns a 2008 mercury mariner. while driving 55 mph, the power steering failed; however, the contact was able safely merge onto the emergency lane where it was restarted. the contact stated that the steering wheel functioned with difficulty. the vehicle was taken to a dealer for inspection and the contact was informed that there was an issue with the electric steering in the steering column. the vehicle was repaired. the manufacturer was not notified of the incident. the approximate failure mileage was 93,000.

Reported in: BARTO PA || Crash: N || VIN #: 4M2CU91108K

STEERING

tl* the contact owns a 2008 mercury mariner. the contact was driving 5 mph when the power steering assist failed. the vehicle was towed to a dealer for inspection. the contact was advised that the steering column would need to be replaced. the vehicle was not repaired. the manufacturer was notified of the incident. the approximate failure mileage was 65,000.

Reported in: LUNENBURG MA || Crash: N || VIN #: 4M2CU91198K

STEERING

tl* the contact owns a 2008 mercury mariner. the contact stated that while driving approximately 2 mph, the steering wheel became difficult to maneuver. the failure recurred intermittently. the vehicle was taken to the dealer where the technician stated that the steering gear would need to be replaced. the contact was concerned that the failure would recur due to the format of the electrical steering system. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 40,000.

Reported in: BUFFALO NY || Crash: N || VIN #:

STEERING

i was driving down freeway when steering failed applied brakes to slowdown and steering would hardly work. was able to get it to ford garage steering column had to be replaced as a sensor failed and a clock spring broke.

Reported in: ABERDEEN SD || Crash: N || VIN #: 4M2CU97158K

STEERING

i drove into a parking lot and all of a sudden i could not steer the vehicle. it was like having 4 flat tires at once. no warning signals from the dashboard. after turning the vehicle off and restarting later i could steer it home. on the following monday the 25th of november, i took it to a local mechanic i know and he decoded a power steering sensor malfunction. the whole steering column had to be dismantled to put in the new electric power steering pump. what happens if these units go out when you are doing 70 mph on the interstate? my cost was $1262.43 i will never buy a ford product again.

Reported in: SALEM MO || Crash: N || VIN #:

POWER TRAIN

vehicle began having shifting issues. first gear failed to catch when taking off from a stop. checked transmission fluid and found fluid was low. added fluid. problem returned 1 to 2 weeks later. checked transmission fluid and found that fluid was low again. added fluid. i looked around under the hood and observed transmission fluid leaking at the front passenger side of engine compartment. fluid appears to be leaking from the transmission cooler. after research, it seems this problem is quite common with this model year. this issue, left unfixed, will surely cause transmission failure and/or a potentially catastrophic accident resulting in injury or death.

Reported in: MORRIS GA || Crash: N || VIN #: 4M2CU91168K

POWER TRAIN

truck shows"wrench" light sometimes but not always; trucks drives as if it is in the wrong gear or as if you are trying to drive with your foot on the brake at the same time. vehicle is an automatic but is driving like a stick-shift that needs to go into the next gear but struggling & unable to do so.

Reported in: LATHRUP VILLAGE MI || Crash: N || VIN #: 4M2CU81Z48K

STEERING

my car is well maintained. i do everything to keep it running well and now the power steering only works half the time. it is now also making a clunking noise in the steering wheel column and the wheel will shake on its own while in park. i have read lots of complaints about this same problem on many i these vehicles and something needs to be done! $1300 is a ton of money to pay to have a "sensor" probably the size of a fuse replaced! and it's very scary when the power steering goes out while your doing 70 down the highway!

Reported in: ROSE OK || Crash: N || VIN #: 4M2CU81ZX8K

STEERING

when starting up the car, i was unable to turn the steering wheel without significant effort. felt like the wheels were frozen to the ground. after turning the car off and on again, it let go and steered as usual. now the steering wheel shakes and vibrates and a rattling noise occurs at low speed and certain positions when the wheel is turned. it has recurred several times since the first time and always when the car starts. it can be stopped by turning off the ignition and restarting the car.

Reported in: SARATOGA SPRINGS NY || Crash: N || VIN #:

FUEL SYSTEM, GASOLINE

i pulled into a gas station to turn around. when i came to a complete stop and pressed the gas pedal to go, my gas pedal wouldn't budge it was like it was stuck. when i pulled on the highway it done it again but it took longer to get my gas pedal to press down. when i come to stop now i have to keep my foot on the break and the gas pedal to insure that it will go when i press the gas pedal.

Reported in: PULASKI TN || Crash: N || VIN #: 4M2CU81Z38K

VEHICLE SPEED CONTROL

Reported in: PULASKI TN || Crash: N || VIN #: 4M2CU81Z38K

STEERING

the steering wheel started by locking up when started. then it started shaking whenever it was in park or brakes were applied and then just started to shake whenever the car was on. after a few days of this the wheel would start locking up while driving occasionally.

Reported in: UNION CITY PA || Crash: N || VIN #:

POWER TRAIN

a couple days ago i started my car as usual before going to work to let it warm due to the weather. as i started backing out of my drive i realized my steering wheel isn't moving like it's supposed to. i stopped and turned the car off and then back on, then it was fine. as i'm driving and getting ready to switch lanes on the highway it does it again so i pull on the shoulder and get out the car to check under the hood, a man pulls over to help me seeing as i'm a woman on the side of the road and in my military uniform. he says it could be because of the weather but it should be fine. now after 2 or 3 days the steering wheel shakes and vibrates and a rattling noise occurs at low speed and certain positions when the wheel is turned, or even at a standstill position. it has recurred several times since the first time and always when the car starts. it can be stopped by turning off the ignition and restarting the car. also a wrench shows up in the message center, as i read my manual come to find out that's for the transmission. i've read a lot of the comments and complaints and have to wonder, will it take a death because of this for ford to realize we're not making this up and it's not due to poor or lack of maintenance.

Reported in: SOUTH ELGIN IL || Crash: N || VIN #:

STEERING

Reported in: SOUTH ELGIN IL || Crash: N || VIN #:

LATCHES/LOCKS/LINKAGES

Reported in: SOUTH ELGIN IL || Crash: N || VIN #:

SERVICE BRAKES

took vehicle to ford dealer to have car inspected was told rotors had to be replaced due to wear brake pads were wearing un evenly car has been serviced by dealer when ever it needed inspection or oil changes uneven wear wasn't seen until warranty had run out the car had lest then 2000 miles on since last inspection. this has happened on other ford vehicles in past pins that brake pads ride on have always been the cause. they are corroded.

Reported in: JIM THORPE PW || Crash: N || VIN #: 4M2CU97158K

VEHICLE SPEED CONTROL

vehicle does not accelerate from rest. press gas pedal - vehicle does not go - then all of sudden it takes off. dangerous scenario at stop lights. dealer says issue is defective throttle body.

Reported in: CORALVILLE IA || Crash: N || VIN #: 4M2CU81Z98K

STEERING

tl* the contact owns a 2008 mercury mariner. the contact stated that upon entering and powering on the vehicle, the contact stated that it became difficult to steer. the vehicle was not taken for inspection or repairs. the manufacturer was not made aware of the issue. the approximate failure mileage was 124,000.

Reported in: OXFORD OH || Crash: N || VIN #: 4M2CU81198K

ELECTRICAL SYSTEM

over the last couple weeks we have experienced a loss of power steering and an increasingly severe "shaking" of our steering wheel when it is working. we took the car to the mechanic and was told that we need to replace the entire steering column due to a failure of the electronic power steering. the part alone is $900, $1,400 with labor. after doing some research online it appears as though this is quite a common issue for '08 escapes and mariners (http://www.carcomplaints.com/ford/escape/2008/steering/power_steering_failure.shtml). it is extremely dangerous because i cannot turn the wheel at all when the power steering goes out. it has not gone out mid-drive for us yet, but have read of that happening to people. for us, when we turn the vehicle on, there will be no power steering and we have to turn it off and back on again 1-3 times before the power steering will work. and then there is a severe "shaking" while driving. i am shocked the defective electronic power steering has not been recalled for these very popular cars. we drive a 3 year old and 5 month old in our car. we cannot afford this type of repair, but clearly cannot afford to drive our children in the cars very dangerous condition.

Reported in: CHICAGO IL || Crash: N || VIN #: 4M2CU971X8K

STEERING

Reported in: CHICAGO IL || Crash: N || VIN #: 4M2CU971X8K

STEERING

tl- the contact owns a 2008 mercury mariner. the contact stated while driving 45 mph the steering wheel began to shake and it locked without warning. the vehicle was not taken to the dealer for diagnostic testing. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was 69,800. rk

Reported in: PORT HURON MI || Crash: N || VIN #: 4M2CU81Z68K

STEERING

tl* the contact owns a 2008 mercury mariner. the contact stated that while driving 45 mph, the steering wheel shook before seizing without warning. the vehicle was not taken to the dealer to have a diagnostic performed. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure and current mileage was 69,800.

Reported in: PORT HURON MI || Crash: N || VIN #: 4M2CU81Z68K

STEERING

the 2008 mercury mariner steering wheel shakes while at low mph or stopped completely. intermittent loss of power steering when vehicle is started. concern that it will loose power while driving though it has not happened yet. hope there is enough awareness that ford acknowledges this and issues a safety recall.

Reported in: SPOKANE WA || Crash: N || VIN #: 4M2CU91128K

STEERING

driving down road, at 65 mph, steering wheel starts to vibrate,and is making a chattering noise at bottom of steering column. stop vehicle, steering wheel vibrates more with brake on. next time i start vehicle, there is no power steering. i shut off vehicle, restart, then the power steering works. this has happened several times. i talked to service manger at 2 dealers, they do not know what the problem is. one dealer was going to e-mail ford to find out, waiting for a reply from him. i look up, mercury mariner steering problems on internet, there are thousand of people have same problem. it is apparently an electronic steering sensor, in the steering column that is bad. went to ford dealer, talked to parts person, and service manager, they have never heard of this problem. they find a picture of the steering column, but can't find a part number, so can't tell me a cost of the part. frustrated. i need to get this fixed before some one gets hurt.

Reported in: WINTHROP IA || Crash: N || VIN #: 4M2CU97128K

SERVICE BRAKES

while driving my car stalls without warning then it jerks real hard and takes off so i have to ride the brakes after coming to a stop before i can press the gas peddle it takes off so i ride the brakes. while driving again it picks up speed on its own very scare please help.

Reported in: HOUMA LA || Crash: N || VIN #: 4M2CU87178K

VEHICLE SPEED CONTROL

Reported in: HOUMA LA || Crash: N || VIN #: 4M2CU87178K

ENGINE

Reported in: HOUMA LA || Crash: N || VIN #: 4M2CU87178K

ENGINE AND ENGINE COOLING

i was attempting to exit a parking lot and vehicle stalled and would not accelerate. i coasted back into a parking space, shut off engine and made a few more attempts with the same result each time. i shut vehicle off and waited for roughly twenty minutes and tried again. vehicle did engage and i was able to exit parking structure however, vehicle stalled in the middle of the road. fortunately, there was light traffic and i was able to coast back into parking lot. problem was subsequently diagnosed as bad binding throttle cable. the cable was replaced at my expense. february 24 and 25 of 2014, vehicle stalled while in traffic, lost power and again pedal stuck and vehicle would not engage. subsequent diagnosis is replacement of throttle body at my expense. this is extremely expensive and potentially dangerous.

Reported in: SOUTHFIELD MI || Crash: N || VIN #: 4M2CU81Z68K

VEHICLE SPEED CONTROL

without warning the gas pedal sticks, will not function. this happens intermittently and seems to disappear when the car warms up, but also has happened when the car is warm. very dangerous when trying to accelerate or just drive normally. this seems to be a widespread problem with both the ford escape and the mercury mariner. we have been stranded several times. this needs to be fixed by the manufacturer.

Reported in: EASLEY SC || Crash: N || VIN #: 4M2CU81Z88K

ENGINE

Reported in: EASLEY SC || Crash: N || VIN #: 4M2CU81Z88K

POWER TRAIN

yesterday, my wrench light came on with my 2008 mercury mariner. i did some research this morning and found out that there was a recall on the parts. i called a local ford dealership and i was advised that due to the 5 year warranty expiring along with being above 60,000.00, i would have to come out of pocket to pay for a defected part on my truck. i am filing a complaint due to i should have been advised that there was an issue with the power train or i should have been notified to bring my truck in immediately to get this issue resolved. in which i was not notified at all. i should not be forced to pay to get my car fixed on a defected part that was sold with my car.(the power train).

Reported in: SHOREWOOD WI || Crash: N || VIN #: 4M2CU87148K

STEERING

driving and my wheel shakes and makes a horrifying noise. it's almost scary. scared my wheels going to seize while i'm driving. turn the car on sometimes and the power steering has failed. have to restart the car to get it to work. have read multiple other people who have the same problem. $2000 to get it fixed. this is ridiculous. need a recall.

Reported in: NOVI MI || Crash: N || VIN #:

POWER TRAIN

loaned the car to parents to take two 3 year olds to disney world. while on the interstate at cruising speed, car started to rapidly decelerate. total transmission failure with no warning or previous incidents. had to have the car towed to the ford dealership in paducah, ky. ford confirmed failure. incident left my son, niece, and parents stranded on the side of the road. not safe!

Reported in: PEORIA IL || Crash: N || VIN #:

ELECTRICAL SYSTEM

while pulling away from a stop light ,an attempt to make a right turn was made. in the middle of the turn, the power steering assist quit. the turn was near impossible to complete and i almost ran over a gas station sign. after wrestling the car to a stop in a gas station i turned off the ignition and called my husband. he suggested i have the car towed to a repair shop. while on the phone i restarted the truck and the power assist resumed working. i returned home without incident. someone is going to be killed if they are not strong enough to control a truck like this without power assist. the power assist has quit three times since and only my husband drives the vehicle now.

Reported in: CLARKSTON MI || Crash: N || VIN #:

STEERING

Reported in: CLARKSTON MI || Crash: N || VIN #:

STEERING

i too, have experienced a loss of power steering and an increasingly severe "shaking" of my steering wheel when it is working. i took the car to the mechanic and was told that i need to replace the entire steering column due to a failure of the electronic power steering. the garage told me after calling ford dealer that it would cost me $1500 - $2000 with labor. after doing some research online it appears as though this is quite a common issue for '08 escapes and mariners (http://www.carcomplaints.com/ford/escape/2008/steering/power_steering_failure.shtml). it is extremely dangerous because i cannot turn the wheel at all when the power steering goes out. when i turn the vehicle on, there will be no power steering and i have to turn the ignition off and back on several times before the power steering will work. sometimes the steering wheel will shake violently and make a loud vibrating noise while standing still. this also occurs while driving at normal speeds. having read the vast amount of complaints addressing this steering problem and the fact that the nhtsa is aware of the defective electronic power steering problem. i am surprised that there has not been a recall for this very unsafe problem. i cannot afford to repair, what should be fords responsibility!!!!!!! yikes......

Reported in: SCHENECTADY NY || Crash: N || VIN #: 4M2CU91168K

STEERING

tl* the contact owns a 2008 mercury mariner. the contact stated that the steering wheel would shake vigorously until the wheel was turned. the failure would recur once the wheel returned to the straight position. the vehicle was taken to an independent mechanic, who could not diagnose the vehicle. the vehicle was not repaired. the manufacturer was not notified of the problem. the approximate failure mileage was 85,000.

Reported in: CANTON OH || Crash: N || VIN #: 4M2CU39H88K

STEERING

driving the truck through a drive thru at a mcdonalds with my 2 year old son in backseat and the power steering stopped working as proceeding thru drive thru, almost hitting the building having no control over truck. very dangerous problem with this make and model/this is a safety hazard and someone will end up as a casualty if this problem with steering not recalled by ford. i am a 280 guy and could barely steer the truck until i shut it of and restarted it. also oil leak on engine for most of these v6 mariners and escapes is above oil pan by harmonic balancer,ford refuses to admit they did a horrible job putting together the bottom end of these engines.overall ford needs to reconsider what should be a recall on their vehicles before someone gets seriously injured or killed. i am a ase certified mechanic and have never encountered such problems with a vehicle.

Reported in: TOMS RIVER NJ || Crash: N || VIN #: 4M2CU97158K

ENGINE

Reported in: TOMS RIVER NJ || Crash: N || VIN #: 4M2CU97158K

STEERING

while driving on multiple occasions the power steering in my 2008 mercury mariner turns off. when the steering turns off it is nearly impossible to steer the car safely. it does not react like a vehicle that does not have power steering, it almost seems like you are steering the wheels through cement. you need to put all of your force and energy into turning the wheel even the slightest bit and when the car hits a bump the car wants to go out of control. i will not allow my wife to drive the car because i know that she will not be able turn the wheel if this happens to her. i cannot understand how this isn't a safety hazard and hasn't been recalled sooner. something needs to be done because the repair for this is almost $2,000 dollars.

Reported in: PECKVILLE PA || Crash: N || VIN #: 4M2CU91138K

ENGINE

i had just made a right turn and was proceeding down the block when i heard a sudden "click" and lost power. i couldn't steer and there was no power. i managed to get the car over to the curb and turn off the engine. i restarted it a few minutes later and it started up ok. however, the rsc warning light stayed on even though i had never pressed that button. this is not the first time this has happened. the first time it happened i was told it was a battery problem so i got a new battery. that was less than a year ago and i can't imagine i need a new battery that often - that simply needing a new battery will cause my car to fail! in doing some research i've come across several instances of the same issue necessitating replacement of the throttle body module with trouble codes p2111 and p2112 and, in fact,the north carolina consumers council (nccc) has officially petitioned the national highway safety administration (nhtsa) for a defect investigation of alleged throttle body failures in 2005-2012 ford escape vehicles sharing the same or substantially similar part. luckily i was only on surface streets and not the freeway. it's only a matter of time before this happens on the freeway! is there going to be a recall?

Reported in: LAKE BALBOA CA || Crash: N || VIN #: 4M2CU87148K

VEHICLE SPEED CONTROL

Reported in: LAKE BALBOA CA || Crash: N || VIN #: 4M2CU87148K

STEERING

Reported in: LAKE BALBOA CA || Crash: N || VIN #: 4M2CU87148K

STEERING

the steering wheel made a pop/cracking noise on start-up at first. the wheel would oscillate in place and only stop if i put pressure on it to turn it off center. the power steering would intermittently go out on start-up. i would turn the car off and on again until it returned. this was fine for a week or so, but then the power steering went out while driving. when the power steering fails, the car is nearly impossible to turn.

Reported in: ATLANTA GA || Crash: N || VIN #:

STEERING

came to a stop, began to turn left, steering wheel jerked to one side then power steering gave out mid turn, on a busy street, crossing over two lanes of traffic. it is nearly impossible to steer the vehicle when this happens. this has actually happened a handful of times at this point. ford dealer can't figure it out, so i'm stuck with an unsafe vehicle to drive. how has this vehicle not been recalled!? it's not like it's small issue like radio problems, this is a safety issue!!!!! if you park the vehicle and shut it off, then restart it, the sterling will then work again (until next time it gives out) it's almost like restarting the car is rebooting the system. either way, very scary when you're driving and you have no warning that your power steering is going to fail.

Reported in: ROCHDALE MA || Crash: N || VIN #:

ENGINE

tl* the contact owns a 2008 mercury mariner. the contact stated the vehicle intermittently stalled while driving various speeds and after starting. the vehicle was not diagnosed or repaired. the manufacturer had not been made aware of the failure. the failure mileage was 150,000. updated 06/17/14*lj

Reported in: MADISON WI || Crash: N || VIN #: 4M2CU81Z68K

STEERING

tl* the contact owns a 2008 mercury mariner. the contact stated that while driving in reverse, the power steering assist suddenly malfunctioned and caused the steering wheel to become difficult to turn. the contact indicated that the failure recurred intermittently. the vehicle was taken to the dealer, who diagnosed that the torque sensor kit was faulty. the torque sensor was replaced and the defect was remedied. the manufacturer was not notified. the failure mileage was 110,786.

Reported in: JAMESVILLE WI || Crash: N || VIN #: 4M2CU97148K

STEERING

steering wheel shaking. vibrating, as if quickly turning on and off between settinga. tonight my power seering went out on my way home from work.i work 60 hrs a week. in a bad neighborhood. i can't afford for this vehicle to go out on me. and now it is. and mercury wont help me. they will play dumb and stand by while the whole vehicle falls apart as i write the last check of the $24,000 car note next month.how convenient. just after the warranty ends.

Reported in: BATON ROUGE LA || Crash: N || VIN #:

POWER TRAIN

tl* the contact owns a 2008 mercury mariner. the contact stated that while driving at various speeds, the transmission slipped and caused the vehicle to suddenly decelerate. the vehicle was taken to the dealer who diagnosed that the transmission was damaged due to defective ball bearings. the vehicle was repaired but the failure recurred. the vehicle was returned to the dealer. the manufacturer was notified. the vin was not available. the failure mileage was 58,000.

Reported in: COMPTON KY || Crash: N || VIN #:

STEERING

going down highway and the steering went out which could of resulted in a very bad accident on a slippery road condition , causing a accident because of uncontrolled steering or hard to steer vehicle. doing 55 mph. i know that there has been many problems with steering in this particular vehicle, when i have tried to get the modual or whole lower steering from a used auto parts business they claim that they can not keep them that there has been a great demand for that particular part. still driving with out safe steering, have no other choice in the matter unless i pay over 1000.00 to the ford dealer ship to have it replaced and i can not afford to do that on dissability and need my car to get back and fourth to doctors. are there any recalls on this vehicle concerning steering?

Reported in: OSCODA MI || Crash: N || VIN #: 4M2CU91178K

STEERING

tl* the contact owns a 2008 mercury mariner. the contact stated while driving approximately 50 mph, a popping noise emitted from the steering column and then there was an immediate loss of power steering. the steering wheel required force in order to maneuver. the vehicle was taken to an authorized dealer who stated that the electronic steering assist would need to be replaced. the vehicle had not been repaired. the manufacturer was notified of the problem. the approximate failure mileage 159,000. updated 6/24/14*cn updated 06/26/2014 *js

Reported in: OSCODA MI || Crash: N || VIN #: 4M2CU91178K

ENGINE

i was driving on highway route 22 at approximately 60 mph, when suddenly the throttle stopped responding and the tachometer started dropping. in a matter of seconds the tachometer reached zero and the vehicle stalled, while i was in traffic on the highway. i coasted off to the shoulder and put the vehicle in park. when i tried to restart the vehicle, the engine would turn over and start up, however, immediately after i let go of the key, the tachometer would drift back down to zero and the vehicle would stall. after a few more failed attempts, i called for a tow. since this occurred after hours, no one was available to work on the vehicle until the next morning. in the morning when i attempted to show the technician the failure, the vehicle started up as it did the evening before, then the tachometer started dipping back down, then just before it stalled, the tachometer fluttered a little, then the engine revved back up and began idling normally. the technician indicated that there were no events logged in the vehicles computer to give him an idea of what caused the sudden stalling, and he could not find any obvious issues with the vehicle. the vehicle was returned to me without repair and the technician warned me that it is likely that this would happen again and that they cannot diagnose it unless they see it when it is not working. now i am concerned that this will happen again while driving and that it will cause an accident, or worse. i read an article from the north carolina consumers council stating that there is a known issue with the throttle body of this vehicle that causes sudden engine stall while driving. ford issued an extended warranty on certain vehicles for this piece, however when i contacted the dealership and mentioned consumer satisfaction program 13n03, they informed me that my vehicle did not qualify. i'm not sure what to do next.

Reported in: ALLENTOWN PA || Crash: N || VIN #: 4M2CU97128K

UNKNOWN OR OTHER

Reported in: ALLENTOWN PA || Crash: N || VIN #: 4M2CU97128K

STEERING

power steering went out at 106000 miles. cost to repair was $900.

Reported in: JOLIET IL || Crash: N || VIN #: 4M2CU97138K

UNKNOWN OR OTHER

large rusting areas in back seat doors, rear wheel wheels and tailgate. concern lies with rust that cant be seen weakening structural integrity of doors and/or wheel wells and/or tailgate. first noticed blistering paint in 2011 and the problem has grown since. warranty was of no help. have noticed similar patterns on numerous mariners of similar model years, so this has to be a manufacturer defect of some kind. again concern lies mostly with rust that can't be seen.

Reported in: PLYMOUTH MI || Crash: N || VIN #: 4M2CU87158K

STRUCTURE:BODY

Reported in: PLYMOUTH MI || Crash: N || VIN #: 4M2CU87158K

AIR BAGS

seat belt was able to save me in the accident but air bags never deployed after hitting concrete almost head on. air bag sensor malfunctioned and light turned in but did not deploy

Reported in: SCHENECTADY NY || Crash: Y || VIN #:

STEERING:COLUMN

tl* the contact owns a 2008 mercury mariner. the contact stated that while driving at various speeds, the vehicle started to make a loud popping sound from the steering wheel which became very hard to maneuver. the vehicle was taken to an independent mechanic. the technician diagnosed that the steering column needed to be replaced. the manufacturer was made aware of the failure. the vehicle was repaired. the failure mileage was 97,410 and the current mileage was 97,443.

Reported in: FULTON MD || Crash: N || VIN #: 4M2CU97118K

STEERING

Reported in: FULTON MD || Crash: N || VIN #: 4M2CU97118K

STEERING

december, 2013, i was exiting parking lot onto a main street that had 2 lanes of oncoming traffic. halfway into the street, lost power steering but was able to drift to side of road. january, 2014 car would not go over 25 miles per hour, lost power steering. fortunately i was near the garage that does my repairs, oil changes, etc.. march, 2014, steering wheel locked, no power steering, had to wait about a half hour until power steering returned...kept turning car off and on every 10 minutes. contacted ford customer service 3 times by email (jan-mar). my last 3 cars have been ford products but apparently brand loyalty is not valued. replies were--sorry you are having issues-no follow up from ford even when hey knew they were issuing a power steering recall as of april-may, 2014. i paid $2,500 in repairs from dec'13-mar'14.

Reported in: WEYMOUTH MA || Crash: N || VIN #: 4M2CU91178K

UNKNOWN OR OTHER

Reported in: WEYMOUTH MA || Crash: N || VIN #: 4M2CU91178K

ELECTRICAL SYSTEM

Reported in: WEYMOUTH MA || Crash: N || VIN #: 4M2CU91178K

ELECTRICAL SYSTEM

tl* the contact owns a 2008 mercury mariner. the contact stated that when raining, water entered the vehicle through the windshield. as a result, the front driver and passenger side would get wet and caused the instrument panel to fail. the vehicle was taken to a dealer where the failure was unable to be diagnosed. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 70,400. the vin was unavailable.

Reported in: YONKERS NY || Crash: N || VIN #:

VISIBILITY

Reported in: YONKERS NY || Crash: N || VIN #:

STEERING

tl* the contact owns a 2009 mercury mariner. the contact stated that while driving approximately 35 mph, the power steering failed causing her to lose control of the vehicle. as a result, the contact crashed into another vehicle. the contact sustained unknown injuries. a police report was not filed. the vehicle was destroyed. the manufacturer was not notified. the vehicle was towed to a collision center. the approximate failure mileage was 70,000.

Reported in: KENNEWICK WA || Crash: Y || VIN #: 4M2CU97138K

POWER TRAIN

my 08' mercury mariner has only 46,000 miles on it and now needs a new transmission. when i got into my car and tried to put it in reverse, the car would not move backwards. it worked in drive, but i had to push my car in order to turn it around and drive to a repair shop. i was then informed that i would need a new transmission that would cost around $3600 for my car including the part and labor. i have never been in an accident and have had no previous issues with my car involving the transmission. i believe that it is unbelievable that a car with such few miles on it should need a new transmission. when i called ford customer service they stated that they would not help me with any of these costs because there was no recall for this on my vehicle. i believe that this is an issue with this particular vehicle make and model after some research and was told by the mechanic shop that they had seen this problem many times before.

Reported in: GREENFIELD WI || Crash: N || VIN #: 4M2CU97158K

STEERING:COLUMN

tl* the contact owns a 2008 mercury mariner. while driving 30 mph, another vehicle crashed into the passenger side of the vehicle. the steering wheel seized and the check engine and oil indicators illuminated. there were no injuries. a police report was filed. the failure occurred multiple times. the vehicle was taken to a dealer for diagnostic testing. the mechanic stated that the steering column needed to be repaired. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 154,000.

Reported in: DE RIDDER LA || Crash: Y || VIN #: 4M2CU39H38K

STEERING

tl-the contact owns a 2008 mercury mariner. the contact stated that after the dealer reset the computer on the vehicle and she had noticed issues with the vehicle. the contact also stated that when first starting the vehicle the steering wheel would become seized and should would have to wait several minutes before it would become unseized. in addition, when starting the vehicle she would have to turn the ignition key from on to off several times before the vehicle would start. the vehicle had not been diagnosed or repaired. the manufacturer was notified of the issues. the approximate failure mileage was 170,000. ne

Reported in: SIMPSON AL || Crash: N || VIN #: 4M2CU97168K

STEERING

unable to turn key to start vehicle, had to manually move steering wheel. replaced ignition switch in may 2012, then replaced steering column ignition lock assembly in july 2013. received a safety recall notice from ford regarding power steering system reverting to manual steering mode. i spoke with the service manager at the local ford dealership and was told that my previous repairs were covered under the recall. i submitted the paperwork to ford for reimbursement and was denied.

Reported in: FRANKLINVILLE, NJ || Crash: N || VIN #: 4M2CU91Z88K

UNKNOWN OR OTHER

Reported in: FRANKLINVILLE, NJ || Crash: N || VIN #: 4M2CU91Z88K

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