mercury grand marquis Problems

mercury grand marquis 2004 Complaints

EXTERIOR LIGHTING:TURN SIGNAL

the turn signal failed intermittently. the cause had not been determined. *jb the turn signal raced extremely fast that the lights flicker instead of blinking. the problem occurred 30 times since dec. 2003. ford was aware of the problem but did not have a fix. *sc

Reported in: KINSTON NC || Crash: N || VIN #: 2MEHM75W94X

SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES

when attempting to press the brake pedal, the driver also pressed on the accelerator pedal and caused the vehicle to accelerate which made it difficult to stop the vehicle. the consumer stated that the pedals were too close to each other. *ak *sc *jb

Reported in: DELRAY BEACH FL || Crash: N || VIN #: 2MEFM74W24X

VEHICLE SPEED CONTROL

consumer stated that while driving came to a red light and vehicle took off. the more he applied the brakes the faster vehicle went. he and his wife narrowly escaped a collision. consumer took feet off the brakes, and placed the vehicle in neutral, which caused it to slow down. then, he coasted to the side of the road. consumer called the dealer, who told him to call a tow truck. consumer had vehicle towed to the dealer. after inspecting the vehicle dealer told consumer that they never heard of this problem with this type of vehicle. however, he was told by another dealer that it might have been the cruise control kicking in when it was not suppose to. consumer was very concerned because he and his wife were nearly killed.*ak

Reported in: FAIRHAVEN MA || Crash: N || VIN #:

POWER TRAIN:AUTOMATIC TRANSMISSION

the transmission keeps stalling on upgrades.. it stalls on grades after the first week...the transmission will not hold up under pressure....it continues to lose pressure...power...it must be recalled.. the first one i had i thought should be recalled but the dealership gave me another after 8 months....it is doing the same thing please somebody help i will go everywhere i know and make this public until this is resolved. *ak

Reported in: MORROW GA || Crash: N || VIN #: 2MEFM74W74X

ENGINE AND ENGINE COOLING

when driving at low speeds, the vehicle would surge forward without warning. the consumer will take the vehicle to the dealership for inspection. please provide any further details. *la *ts

Reported in: OMAHA NE || Crash: N || VIN #: 2MEHM75W14X

WHEELS

the steering wheel vibrates when driving at speeds of 58 mph and faster. the dealership has serviced the vehicle 5 times, in which they balanced the tires, rotate the tires and made an adjustment in the steering column. the problem still exist. the dealership also indicated that the steering wheel meets factory specifications and the shake is minimum. *la the dealer rotated and balanced the system but the shaking persisted. when the vehicle tires and wheels were replaced with cast aluminum the shaking was no longer felt. the consumer feels that the previous set of tires and wheels were defective. *nm

Reported in: GREENSBURG PA || Crash: N || VIN #: 2MEFM74W14X

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

with the consumer's foot on the brake, the vehicle sudden accelerated and started shaking. (nar) *ph *cb

Reported in: REISTERSTOWN MD || Crash: N || VIN #: 2MEFM74W04X

POWER TRAIN:AUTOMATIC TRANSMISSION

new 2004 mercury marquis. had car for one day. attempted to make a quick left turn by depressing accelerator to the floor. motor started revving up but the car would not move. let off gas and transmission engaged. after making the turn,stopped the car, still in drive, put the gas pedal to the floor. the engine went into high revs and the car moved very slow,released the gas and the transmission once again engage. took car back to dealer and they are replacing the transmission. *jb

Reported in: MOBILE AL || Crash: N || VIN #:

SUSPENSION

vehicle vibrated when in motion at speeds of 45 mph or greater.when driving at 70 mph back end swayed.consumer took vehicle back to the dealer, who changed and balanced tires, also, changed the wheel hubs, but problem recurred. *ak *nm

Reported in: HEMET CA || Crash: N || VIN #: 2MEFM74W34X

VEHICLE SPEED CONTROL

when the consumer attempted to come to a stop , the vehicle accelerated into a building. the vehicle was towed. *jb the dealer could not find anything wrong. the consumer found several similar incidents. *sc

Reported in: BAY SHORE NY || Crash: Y || VIN #: 2MEHM75W94X

POWER TRAIN:MANUAL TRANSMISSION:COLUMN SHIFT ASSEMBLY

my car a mercury grand-marquis(2004), on october 14,2004 almost caused to my wife and myself a tragedy.in my own home, the car failed in transmission to go rear, instead went forward into my backyard,crashed against a tree and went into a lake in my property. as a result the car was towed to alan ford in bloomfield hills,mi for rapaired with damages over $14.000.i made the a complain by phone to the nhtsa and promissed a leter peply which nevr happened and folow up calls it was informed to me that there was never a record of my call.*ak

Reported in: BLOOMFIELD HILLS MI || Crash: Y || VIN #: 2MEFM75W94X

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

crack intake manifold because it's plastic. i had to pay for the repair and i was not at fault.*ak

Reported in: SAINT LOUIS MO || Crash: N || VIN #: 2MELM74W0VX

VEHICLE SPEED CONTROL

there was problem with the gear shift or transmission, shift lever moved forward and shifted into reverse without my touch. the vehicle gets hung-up in neutral. *bf from drive or reverse into park there was a metal to metal interference evident. the gear would stick and required 2 to 3 minutes of jiggling back and forth with pressure to get into park, other times when in park and had the engine running, the key would shut down the engine, but could not removed without putting more pressure on the lever into park. on another occasion the vehicle drove backwards about 4 ft. before the consumer could put his foot into the vehicle and onto the brake. this was an intermittent problem. *sc

Reported in: LINTHICUM MD || Crash: N || VIN #: 2MEHM75W94X

SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES

when pressing brake pedal, foot also frequently depresses gas pedal causing car to lurch forward. *jb

Reported in: ATLANTA GA || Crash: N || VIN #: 2MEFM75W44X

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

the adjustable pedal can go back or forth when hitting the brake pedal the gas pedal is so close they hit together.*ak

Reported in: NAPLES FL || Crash: N || VIN #: 2MEFM74W74X

SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES

the adjustable pedal can go back or forth when hitting the brake pedal the gas pedal is so close they hit together.*ak

Reported in: NAPLES FL || Crash: N || VIN #: 2MEFM74W74X

VEHICLE SPEED CONTROL:CRUISE CONTROL

the consumer was experiencing cruise control failure. when driving the cruise control will inadvertently come on and go off. *jb

Reported in: CHAGRIN FALLS OH || Crash: N || VIN #: 2MEFM74W74X

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

while applying the brake pedal vehicle accelerated uncontrollably. driver was able to maintain control of the vehicle, and pulled over. vehicle was taken to the dealer for inspection numerous times, but mechanic could not duplicate the problem. *ak

Reported in: CLEVELAND OH || Crash: N || VIN #:

VISIBILITY:WINDSHIELD WIPER/WASHER

during a rain storm windshield wipers stopped working. consumer had to pull off of the road. consumer was able to get them to work intermittently, and wished to have the manufacturer make the repairs .*ak the vehicle was taken to the dealer but they were unable to duplicate the problem. *bf *nm

Reported in: PENSACOLA FL || Crash: N || VIN #: 2MEHM75W04X

INTERIOR LIGHTING

the interior lights are unable to light up, preventing the consumer from seeing the speed indicator, oil, and fuel gauges. manufacturer has been notified by consumer. *ak *sc *jb

Reported in: ORLANDO FL || Crash: N || VIN #: 2MEFM74484X

VEHICLE SPEED CONTROL:CRUISE CONTROL

while driving, and coming to a stop (braking) the vehicle surged forward. the consumer has taken the vehicle into the dealer. the dealer stated the vehicle was performing the way it should. please provide any further information. also, please provide the vehicle identification number. *jb the consumer stated had a 2001 grand marquis that did the same thing numerous times. after investigating consumer had cruise control disabled. no further problem. *bf *nm

Reported in: CLEVELAND OH || Crash: N || VIN #: 2MEFM74W84X

INTERIOR LIGHTING

toe of left foot hits plastic panel directly to the left of the brake pedal when moving left foot to the brake pedal. insufficient clearance above left foot due to the plastic panel that covers the courtesy light bulb.

Reported in: DAVIDSONVILLE MD || Crash: N || VIN #: 2MEFM74W94X

STRUCTURE

Reported in: DAVIDSONVILLE MD || Crash: N || VIN #: 2MEFM74W94X

VISIBILITY:WINDSHIELD WIPER/WASHER

the right windshield wiper broke off the arm while driving and flew off the vehicle. the arm and windshield wiper had to be replaced.

Reported in: PALM BEACH FL || Crash: N || VIN #: 2MEFM74W94X

VISIBILITY:WINDSHIELD WIPER/WASHER

the right windshield wiper broke off the arm while driving and flew off the vehicle. the arm and windshield wiper had to be replaced. the following vehicles had the same problem. vehicle #1 [xxx] 2004 gs mercury marquis 06/24/05 vehicle #2 [xxx] 2004 gs mercury marquis 06/26/05 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Reported in: PALM BEACH FL || Crash: N || VIN #: 2MEFM74W74X

VEHICLE SPEED CONTROL

dt: the vehicel accelerated suddenly and the brakes could not stop it. while in a parking lot to put air in the tires the vehicle just took off and crashed into a building. this happened july 30, 2005 the consumer is getting ready to contact ford. *ak *jb

Reported in: PENNISACOLA FL || Crash: Y || VIN #: 2MEFM75W24X

VEHICLE SPEED CONTROL

my wife was driving our 2004 mercury grand marquis (pre-certified, bought off the showroom floor august 2004); our three teenage foster care children and i were passengers. our marquis entered the parking lot of convenience store so that we could install air in left front tire. we did a u-turn in parking lot to proceed to air compressor. with her right foot on brake pedal, my wife steered the car through the u-turn, heading toward air compressor. suddenly, without any warning, the car accelerated uncontrollably. the brake would not work - brake pedal was pushed all the way down; car continued to accelerate and traveled over a large concrete barrier and crashed into building. the car could not be steered while car sped forward. the air bags did not deploy. we were wearing our seat belts and shoulder harnesses. thankfully, the auto hit the building instead of the gasoline pumps in parking lot. after crashing into building, the engine continued to accelerate or "rev" at high rate. a lady who was pumping gas into her car rushed over to assist us. she insisted that my wife keep her foot on brake pedal and assisted in getting the driver's door open and instructing for my wife to avert her face and inch over in seat toward door after releasing the shoulder harness/seat belt. i was able to get the car in park and turn ignition off. my wife was transported by ambulance to er for treatment of injuries. highway patrol officer made accident report. auto was towed to private repair facility for evaluation. *nm *nm

Reported in: PENSACOLA FL || Crash: Y || VIN #: 2MEFM75W24X

AIR BAGS:FRONTAL

Reported in: PENSACOLA FL || Crash: Y || VIN #: 2MEFM75W24X

VEHICLE SPEED CONTROL

2004 mercury grand marquis accelerated at full speed when consumer barely touched the accelerator pedal. this resulted in the vehicle crashing through the back wall of the consumer's garage.*mr *nm

Reported in: LEMONT IL || Crash: Y || VIN #: 2MEFM75W44X

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

dt: while the consumer was driving at 70 mph on 4-27-05 the hood of vehicle flew up. when this happened it hit the windshield and broke it. when the vehicle was inspected on site they said that it was due to a missing bolt in the hood latch. this occurred without previous warning. the consumer was no longer in direct possession of the vehicle. *ak *nm

Reported in: SPAROWBUSH NY || Crash: N || VIN #: 2MEFM74W74X

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM

dt: the contact stated while driving vehicle caught on fire. there were no warning signs indicating a problem with the vehicle. he noticed smoke coming from the floorboard and the dashboard. when he pulled off the road there were flames coming up through the floorboard. the vehicle has not been inspected to determine the cause of fire, but he believed it was the fuel injection system. the manufacturer referred him to contact the dealer. he has not contacted the service dealer to inform them of the fire. *ak

Reported in: DAMON TX || Crash: Y || VIN #: 2MEFM75W84X

TIRES:SIDEWALL

while washing my wife's vehicle i saw that there is a crack in the side wall of the right rear tire. a michelin energy xl4 97t p225/60r16 m+s tire. there is less than 30,000 miles on the tires. *jb

Reported in: SOUTH WINDSOR CT || Crash: N || VIN #: 2MEFM75W34X

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)

stopped at red light. engine stopped. could not restart. was towed to lincoln/mercury dealer. diagnosis indicated failure of powertrain command module. according to service manager this failure could take place at any time or place and at any speed. subsequent to this the heater motor blower control unit failed.*jb

Reported in: COLUMBUS NJ || Crash: N || VIN #: 2MEHM75W14X

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

dt: while the contact's friend was pulling into a parking lot she pressed on the brake pedal and it hesitated while stopping the vehicle. on a separate occasion, while stopping at a stop light the accelerator pedal got stuck. this caused the contact's vehicle to rear end the vehicle in front. when the brake pedal was pressed the vehicle was non responsive. the contact had to turn the vehicle off to get it to stop. no injuries reported. the vehicle has not been to a dealership to be inspected concerning this problem.*ak

Reported in: LEXINGTON KY || Crash: Y || VIN #: 2MEHM75W44X

TIRES

2004 mercury grand marquis lost control of vehicle due to tire wear. *ts while driving on a wet road the consumer lost control of the vehicle due to worn tires. the vehicle spun off the left side of the road and struck a control wall. the consumer sustained a sore neck and right shoulder. the vehicles sustained damage to the hood, fender, bumper, grill, rf headlamp, rr quarter panel, rear bumper, trunk lid and the spare tire was torn loose (inside trunk. *nm

Reported in: GRAFTON OH || Crash: Y || VIN #:

VEHICLE SPEED CONTROL

dt*: the consumer stated while depressing the brake pedal the vehicle accelerated. the vehicle was taken to the dealership the first time; a diagnostic test was performed on the vehicle and they were unable to duplicate the problem. the vehicle was driven for a period of time and the acceleration problem continued to persist. *jb updated 02/24/06. *jb

Reported in: FORT MYERS FL || Crash: N || VIN #: 2MEFM74W44X

EXTERIOR LIGHTING:HEADLIGHTS

dt*: the contact stated the headlights flicker on and off while in use. an independent repair shop determined the light control box needs to be replaced.

Reported in: MANASSAS VA || Crash: N || VIN #: 2MEFM74W44X

TIRES

dt*: the contact stated while shifting from drive to park the gear locked in reverse and while driving at low speeds at night the headlights would not go from low beam to high beam. additionally, the tires slowly deflate. the dealership was alerted. they repaired the gear column, headlight switch and suggested to check the tires weekly and add air.

Reported in: DELTONA FL || Crash: N || VIN #: 2MEFM75WX4X

EXTERIOR LIGHTING:HEADLIGHTS

Reported in: DELTONA FL || Crash: N || VIN #: 2MEFM75WX4X

POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES

Reported in: DELTONA FL || Crash: N || VIN #: 2MEFM75WX4X

EXTERIOR LIGHTING:HEADLIGHTS:SWITCH

Reported in: DELTONA FL || Crash: N || VIN #: 2MEFM75WX4X

VEHICLE SPEED CONTROL

dt*: the contact stated while approaching a stop under normal braking, the vehicles engine revs and surges forward. the brake pedal must be depressed to the floor to stop the vehicle. this happened 5 times and the vehicle was inspected by the dealer however; the problem could not be duplicated. the vehicle was driven over 6,000 miles when the problem returned. it was taken back to the dealer for service and again the dealer was unable to duplicate the problem. *ak the consumer believed there is a problem with the transmission. updated 04/06/06. *jb

Reported in: CINCINNATI OH || Crash: N || VIN #: 2MEFM74WX4X

POWER TRAIN:AUTOMATIC TRANSMISSION

Reported in: CINCINNATI OH || Crash: N || VIN #: 2MEFM74WX4X

SUSPENSION

2004 mercury marquis rear shocks went bad. consumer would like reimbursement for repair work done. *kb the consumer noticed a slight bounce coming from the rear of the vehicle. the consumer was informed the shocks were leaking oil. *jb

Reported in: NAPLES FL || Crash: N || VIN #: 2MEFM74W84X

SERVICE BRAKES, HYDRAULIC

tl* the contact owns a 2004 mercury grand marquis. while driving 8 mph the vehicle did not stop when the brake was depressed. he stated that it was approximately 30 seconds before the vehicle stopped. the road conditions were clear. the vehicle was never inspected. approximately four days later the contact experienced the same problem. he stated that his vehicle crashed into a wooden pole. the vehicle was towed to a mechanic to repair the damage as a result of the crash. the mechanic was unable to diagnose the failure. the current mileage was 36,000. *ak

Reported in: SHARON MA || Crash: Y || VIN #:

TIRES:TREAD/BELT

steel belt separation in michelin energy lx4 225/60r16 dot m33v f2971ab at 18,761 miles. i have pictures of the tire for you and still have the actual tire if your interested.

Reported in: WILLINGBORO NJ || Crash: N || VIN #:

STEERING:HYDRAULIC POWER ASSIST:PUMP

tl*the contact owns a 2004 mercury grand marquis. while driving 5 mph, the steering wheel became extremely hard to turn. the contact checked the power steering fluid, and the fluid was at the proper level. a mechanic power flushed the power steering fluid; however, the problem continued to occur. as of july 24, 20007, the vehicle had not been repaired. the failure mileage was 18,500 and the current mileage was 18,900. updated 0201/08. *lj the power steering pump was replaced with a re-built pump. updated

Reported in: MEDFORD NY || Crash: N || VIN #: 2MEFM75W44X

STRUCTURE:BODY:ROOF AND PILLARS

tl*the contact owns a 2004 mercury grand marquis. while driving 45 mph, debris from the preceding vehicle struck the roof of the contact's vehicle. the failure caused the paint to chip. the contact took the vehicle to a mechanic and they stated that the paint was delaminating. the insurance company stated that the vehicle was destroyed. the powertrain was unknown. the current mileage was 60,000 and failure mileage was 50,000.

Reported in: PETALUMA CA || Crash: N || VIN #: 2MEFM74W54X

EXTERIOR LIGHTING:HEADLIGHTS

tl*the contact owns a 2004 mercury grand marquis. while driving approximately 55 mph at night, the headlights dimmed. the contact stated that the vehicle experienced the failure approximately five times before it was taken to the dealer. the dealer stated that the light module was the cause of the failure and needed to be replaced. the current mileage was 64,814 and failure mileage was 64,000.

Reported in: SUNBERRY OH || Crash: N || VIN #: 2MEFM75W74X

STRUCTURE

paint peeling on trunk.

Reported in: SWEENY TX || Crash: N || VIN #: 2MEFM75W94X

VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR

windshield wipers on my 2004 mercury grand marquis began operating erratically two months after the vehicle was out of warranty. initially they turned on by themselves and could not be turned off; a week later i could not turn them on at all except in the very high setting. finally, 1-2 weeks later they wouldn't turn on at all. all of this erratic operation happened within a 3 to 4 week period seemingly at comparatively low temperatures (15 to 30 degrees fahrenheit). the dealer recommended replacing a switch on the steering column for $350, but this did not permanently solve the problem. then they recommended replacing the windshield wiper motor for another $350. so far this approach seems to have alleviated the problem, but such an outlay 2 months out of warranty is inexcusable, without a recall and free repair, given fords apparently generic problem with erratically operating wipers on their other products. fortunately, i was not in any dangerous situations (snow or rain storms, etc.) where my immediately safety depended on the reliable operation of the wipers, but this is a potentially dangerous condition and an inexcusable cash outlay for consumers.

Reported in: FLUSHING NY || Crash: N || VIN #: 2MEHM75W64X

STRUCTURE

paint peeling on 2004 mercury grand marquis. doors rusting out due to rain/wash water accumulating in doors. rust bubbling under window rubber. spoke to wester ny ford rep- claims there's nothing ford can do.

Reported in: LEWISTON NY || Crash: N || VIN #: 2MEFM75W64X

STEERING:RACK AND PINION

tl*the contact owns a 2004 mercury grand marquis. the rack and pinion was replaced in august of 2007. it failed again on october 8, 2007. the contact took the vehicle to the dealer and they stated that the manufacturer would not warranty the vehicle. the failure mileage was 42,000 and current mileage was 56,753. updated 10/30/08. *lj

Reported in: LINCOLN ME || Crash: N || VIN #: 2MEFM75W94X

VISIBILITY

the "actuator" that allow hot air to flow into the car for heat malfunctions and will not move. you can not defrost the windshield resulting in zero visibility while driving in the cold.

Reported in: FAYETTEVILLE NC || Crash: N || VIN #: 2MEFM75W44X

ENGINE AND ENGINE COOLING

intake manifold cracked, needed replacement. this is a plastic component which is not designed for cold weather climates. this is the second time (second car) that this has happened to.

Reported in: MINNETONKA MN || Crash: N || VIN #:

EXTERIOR LIGHTING

we have 9 mercury grand marquis in our fleet. we are a 24 hour transportation service and our cars are out a night. the lights just turn off without warning and our drivers now have to drive in the dark until the lights come back on after shutting the car down. or, they may not come back on and have to have the car towed in. we have purchased this company in may 2008 and purchased all nine cars at the same time. we have replaced four of the nine so far at the cost of $591. each, our cost according to whiteys' automall mansfield ohio. if this item is so defective that we have to keep replacing this same item in each car, why was this item not recalled and corrected. i am listing one date, there has been 4 different dates, 4 different cars. (2) 2004's (1) 2003 and now (1) 2002, our 2005's and 2006's have not indicated a problem as yet.

Reported in: MANSFIELD OH || Crash: N || VIN #:

EXTERIOR LIGHTING

tl*the contact owns a 2004 mercury grand marquis. the contact stated that the headlights would go out completely while driving at any speed. sometimes the lights will illuminate within a few minutes or up to fifteen minutes. when he pulls the turn signal lever towards him, the bright lights illuminate, but shut off when he lets go off the lever. the dealer informed him to bring the vehicle in for inspection. the repair would cost between $400 and $500. the failure mileage was 98,000. updated 4/16/09 *cn the consumer stated the repairs were made by replacing the lcm. updated 04/20/09.*jb

Reported in: LAWRENCEVILLE GA || Crash: N || VIN #: 2MEFM74W34X

ELECTRICAL SYSTEM: INSTRUMENT PANEL

Reported in: LAWRENCEVILLE GA || Crash: N || VIN #: 2MEFM74W34X

STEERING

tl*the contact owns a 2004 mercury grand marquis. when backing up at 10 mph, the contact noticed that the steering was very stiff and difficult to maneuver. the contact was able to drive the vehicle to his destination, but the failure continued. when he reached his destination, the contact noticed that the power steering fluid was low. he refilled the power steering fluid and the failure improved. one month later, the contact noticed that the steering became stiff and difficult to maneuver again. he called the manufacturer and was informed to have the vehicle inspected by the dealer. the vehicle was taken to the dealer, but when he was informed of a fee to flush out the power steering fluid due to possible dirt build-up, the contact refused to have the vehicle repaired. he feels that he should not have to pay and the dealer or manufacturer should cover the expenses. the failure mileage was 19,970 and current mileage was 20,200. updated 04/17/09. *lj the consumer was informed the problem was due to wear and tear. updated 04/21/09

Reported in: MAYFIELD HEIGHTS OH || Crash: N || VIN #: 2MEFM74W44X

EXTERIOR LIGHTING

2004 mercury marquis. after 2-3 hours of driving with the headlights on, they will go out. all other lights continue to work properly. this is a very dangerous situation. i stopped the car and continued with my trip during the daylight. i believe this is a problem with the lighting control module and is a common problem.

Reported in: FARMINGTON NM || Crash: N || VIN #:

ELECTRICAL SYSTEM

tl*the contact owns a 2004 mercury grand marquis. while driving 50 mph, the contact smelled a burning odor and noticed smoke coming from the lighting control module. he pulled the vehicle over and opened the hood. the horn began to sound, so he disconnected the battery. the fire department arrived and a report was filed. the contact was informed that the failure was due to an electrical issue. the vehicle was towed to a repair shop and the lighting control module box was repaired. the dealer stated that they were unaware of the failure. the failure and current mileages were 79,000.

Reported in: DENIM SPRINGS LA || Crash: N || VIN #: 2MEFM75W54X

EXTERIOR LIGHTING

tl*the contact owns a 2004 mercury grand marquis. while driving 35 mph at night, the headlights failed. the contact was able to avoid a crash. he took the vehicle to the dealer and they replaced the headlight sensor at the cost of $700. the dealer stated that the failure was common and they keep the sensor in stock. a report was filed with the manufacturer and they stated that there was no recall. the failure mileage was 69,000 and current mileage was 79,000.

Reported in: PINEHURST NC || Crash: N || VIN #: 2MHFM75W64X

EXTERIOR LIGHTING

Reported in: FARMINGTON NM || Crash: N || VIN #: 2MEFM75W44X

ELECTRICAL SYSTEM

while driving at night with the headlight switch in the automatic selection the headlights went out. this was on june 6, 2009, at 11:00 p. m. then on june 27, 2009, at 9:10 p. m. while turning onto an interstate highway the headlights went out again. this time the headlight selection switch was in the manual mode. both time the highbeam selection switch was pulled and after a 15 to 20 minute period the headlights came back on.

Reported in: SOUTH WINDSOR CT || Crash: N || VIN #: 2MEFM75W34X

EXTERIOR LIGHTING

Reported in: SOUTH WINDSOR CT || Crash: N || VIN #: 2MEFM75W34X

ELECTRICAL SYSTEM

light controler shuts lights off at night while driving. the only way to get lights to drive with is to hold dircetional signial handel up with one hand and drive with the other.

Reported in: MIDDLETOWN DE || Crash: N || VIN #: 2MEFM74W24X

EXTERIOR LIGHTING

light controler shuts lights off at night while driving. the only way to get lights to drive with is to hold dircetional signial handel up with one hand and drive with the other.

Reported in: MIDDLETOWN DE || Crash: N || VIN #: 2MEFM74W24X

EXTERIOR LIGHTING

tl*the contact owns a 2004 mercury grand marquis. the contact stated that the headlights suddenly stopped working. in addition, the turn signals and bright headlights would only illuminate whenever the switch was held. as soon as the switch was released, the lights would dim again. in order to drive at night, the contact would have to hold the switch at all times. the failure has occurred on three occasions. usually, the headlights work normally when the vehicle is parked overnight. the contact scheduled an appointment with the dealer, but they have not yet inspected the vehicle. he believes that this is a manufacturer defect. the failure mileage was 80,000 and current mileage was 83,000.

Reported in: WEST SENECA NY || Crash: N || VIN #: 2MEFM75W14X

EXTERIOR LIGHTING:HEADLIGHTS

tl* the contact owns a 2004 mercury grand marquis. when driving the headlights will turn off for four minutes and then turn back on. the vehicle was taken to the dealership for inspection. the technician stated that the headlight module switch needed to be replaced. no repairs were made. the current and failure mileages were 124024.

Reported in: CHARLESTON MS || Crash: N || VIN #: 2MEFM75W04X

EXTERIOR LIGHTING:HEADLIGHTS

tl*the contact owns a 2004 mercury grand marquis. while driving at night approximately 72 mph on normal road conditions with the headlights in activation. suddenly, the headlights failed to operate without warning. the driver experienced extremely poor visibility and pulled over to the side of the road with extreme caution. the vehicle remained parked until day light due to the dark roadway. the vehicle was taken to an authorized dealer for inspection. the failure was contributed to the headlight control module. the vehicle has not been repaired for the malfunction. the contact had concern of the safety hazard. the failure mileage was 52,000. updated 2/22/10 *cn updated 06/30/10.*jb

Reported in: EAST MEADOW NY || Crash: N || VIN #: 2MEFM74W34X

EXTERIOR LIGHTING:HEADLIGHTS

headlights on 2003 ford crown victoria and 2004 mercury grand marquis subject to going on and off and going off while driving.

Reported in: NEWBURGH IN || Crash: N || VIN #:

EXTERIOR LIGHTING:HEADLIGHTS

tl*the contact owns a 2004 mercury grand marquis. while driving 40 mph the headlights suddenly shut off without warning causing the contact to turn on the high beams to see the road. the failure reoccurred one week later while traveling at 25 mph when the headlights stopped functioning without warning. the contact continued to turn the lights on and off until they remained on. the contact was displeased since she works at night and was concerned about the safety risk when the headlights shut off without warning. the approximate failure mileage was 800 and the current mileage was 1000.

Reported in: AMHERST NH || Crash: N || VIN #: 2MEFM74W74X

EXTERIOR LIGHTING

i am currently having problems with my 2004 mercury grand marquis with the head lights not coming on or going out. all other light stay on. turning the light switch on / off and it won't come on. same symptoms in auto or manual headlight mode. if i stop the car it will come back on. it then might go off after a while. i see others have had this same problem, this was confirmed by my local ford dealership. very common problem with serious safety concerns. dealer tells me it is a failure of the light control module (lcm).

Reported in: HILLSBOROUGH NC || Crash: N || VIN #: 2MEFM75W24X

EXTERIOR LIGHTING:HEADLIGHTS

tl*-the contact owns a 2004 mercury grand marquis. the contact was driving approximately 20 mph, the front headlights failed. immediately, the highbeam switch was engaged and required assistance to manually hold for the headlights to operate. the failure occurred sporadic. the authorized dealer was notified and the technician informed the replacement part required for the headlights to function properly. the vehicle had not been diagnosed or repaired at the time of the complaint. the failure mileage was 64,000. the current mileage was 70,000.

Reported in: ANDREWS IN || Crash: N || VIN #: 2MEFM74W04X

VEHICLE SPEED CONTROL

unintended acceleration: last year (feb 2009) my 2004 mercury grand marquis had an unintended acceleration which i (weight lifter) could barely control and i almost crashed into 2-cars. i also had to have the brakes replaced due to severe braking required to stop the car due to the unintended acceleration i used a reliable mechanic (highly rated by the state of ma) as the local ford dealer shops are over-priced and unreliable. no diagnostic codes showed-up at the shop after the problem, but i would not have my wife drive this car? the car is well maintained and i had a previous grand marquis, so i know the car better than most. have you heard about this problem and is there a recall? ford was contacted on feb 23 2010, via their protal, and indicated that there was no problem or recall, and suggested that i go to their dealer (did not go as i have no need for bs). i informed my local mechanic that the car went into overdrive and i had to drive over the curb (brake to floor to stop it).l burned out the brakes but no one died. there was no diagnostic codes that showed a braking or other electronic problem.

Reported in: ACTON MA || Crash: N || VIN #: 2MEFM75W34X

VEHICLE SPEED CONTROL

three times my 2004 mercury marquis has had shown "prius like" problems. once in dry summer , then twice in winter in the pacific nw.the last time i was into the intersection when i slammed on my parking brake to stop the car but the motor was still racing.

Reported in: BROOKINGS OR || Crash: N || VIN #: 2MEFM75W84X

ENGINE AND ENGINE COOLING:ENGINE

2004 mercury marquis 4.6 l engine. spark plug blew out while driving, creating significant safety hazard because of loss of power and presence of combustible gasoline fumes. this is a safety hazard!

Reported in: VIRGINIA BEACH VA || Crash: N || VIN #: 2MEFM74WX4X

EXTERIOR LIGHTING

letter from congressman jones on behalf of constituent re problems with the headlights on her 2004 mercury grand marquis (dot/i#2010-2172) the consumer stated while driving, the headlights went completely out. the consumer took the vehicle to the dealer. upon inspection, the dealer stated the entire lighting module needed to be replaced at a cost of $700.00. *jb

Reported in: GREENVILLE NC || Crash: N || VIN #: 2MEFM74W14X

EXTERIOR LIGHTING

2004 mercury marquis headlights would sporadically stop working.

Reported in: READING MA || Crash: N || VIN #: 2MEFM75W64X

EXTERIOR LIGHTING

2004 mercury grand marquis. headlights began going off by themselves while i was driving and will not come on at most of the time. every indication i have is it is a faulty lighting module control. this is very dangerous and it is only a matter of time before someone or me is killed because the lights will suddenly go off on a dark winding load. please consider a forced recall on this problem immediately.

Reported in: INDIANAPOLIS IN || Crash: N || VIN #: 2MEFM74W54X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. while driving at a very low speed, the headlights failed. the vehicle was taken to an independent repair shop where he was informed that the lighting control module would need to be replaced. the vehicle was not repaired. the vin was not available. the failure and current mileages were 149,000. updated 11/16/10*bf the consumer stated the vehicle was repaired at a cost of $511.00. updated 12/01/10

Reported in: MARLBOROUGH MA || Crash: N || VIN #:

EXTERIOR LIGHTING:HEADLIGHTS

tl* the contact owns a 2004 mercury grand marquis. while traveling 50 mph the contact noticed that the headlights had suddenly shut off without warning. the vehicle was taken to the dealership where the contact was informed that the lighting control module needed to be replaced. there were no prior warnings and the vehicle has not been diagnosed. the current and failure mileages were 44000. the vin was unavailable

Reported in: CONEERSVILLE IN || Crash: N || VIN #:

ELECTRICAL SYSTEM

headlights went out while driving the vehicle. this was on a dark, dark, 2 lane country road with little or no shoulder. using the high beam "hold" function light would come on high beam. working switches would not bring lights back on. checking lights later, found lights would go out within 5 mins - stay out for less than 5 mins and then repeat. repair was the lcm module which dealer charged aprox. $700 to fix. very dangerous and scary! tail lights did stay on.

Reported in: NEW BOSTON MI || Crash: N || VIN #: 2MEFM74W84X

EXTERIOR LIGHTING

Reported in: NEW BOSTON MI || Crash: N || VIN #: 2MEFM74W84X

EXTERIOR LIGHTING

driving home at night in my 2004 mercury grand marquis all of a sudden my headlights went out. the only way to have headlights was to manually hold back the high beam mechanism on the steering column. eventually they will come back on for a while but cut off again. through research i found out it is a lcm module and can be fixed for approximately $700.00. i think mercury should bear some or all of the responsibility for this as it will eventually cause a very severe accident.

Reported in: BELVILLE NC || Crash: N || VIN #:

EXTERIOR LIGHTING

headlights randomly turn off. doesn't seem to matter if i'm driving or not.

Reported in: CRAINVILLE IL || Crash: N || VIN #: 2MEHM75W54X

EXTERIOR LIGHTING

tl*the contact owns a 2004 mercury grand marquis. the contact stated that the headlights failed; they turned on and off intermittently. a mechanic inspected the vehicle and stated that the headlight control module was the cause of failure. the contact called the manufacturer who took a complaint but offered no further assistance. the vehicle had not been repaired. the failure mileage was approximately 83,000 and the current mileage was approximately 84,000.

Reported in: POOLER GA || Crash: N || VIN #: 2MEFM74W84X

AIR BAGS

tl*the contact owns a 2004 mercury grand marquis. the contact stated that while driving at an unknown speed, she fell asleep. the vehicle crashed into a telephone pole. the contact sustained two black eyes as a result. the air bags did not deploy. the vehicle was destroyed. the contact was unsure if the manufacturer had not been notified. the failure mileage was approximately 85,000.

Reported in: RACINE WI || Crash: Y || VIN #: 2MEFM74W64X

EXTERIOR LIGHTING

driving at 75 miles per hour at night on interstate 40, the headlights and dashlights went out on the 2004 mercury grand marquis.

Reported in: FLORA VISTA NM || Crash: N || VIN #: 2MEFM74W84X

ELECTRICAL SYSTEM

tl*the contact owns a 2004 mercury grand marquis. the contact stated that since 2008, the headlights would turn off intermittently. the lights would turn on once the doors were opened but when the vehicle was started, they would turn off. the dealer inspected the vehicle and stated that the failure was caused by the computer which was replaced. however, the failure occurred again. the failure mileage was approximately 70,000 and the current mileage was approximately 110,000. updated 02/23/11 *bf the consumer stated the inside lights went out as well. updated 05/09/11

Reported in: NEOSHO MO || Crash: N || VIN #: 2MEFM74W14X

EXTERIOR LIGHTING

Reported in: NEOSHO MO || Crash: N || VIN #: 2MEFM74W14X

INTERIOR LIGHTING

Reported in: NEOSHO MO || Crash: N || VIN #: 2MEFM74W14X

FUEL SYSTEM, GASOLINE

fuel pump and crankshaft sensor both went out on vehicle at same time. repair of crankshaft sensor was a $400 and fuel pump repair was $740. doors do not lock properly when using the key remote and lights inside the vehicle on controls flicker on and off. heating element in leather seat on passenger side has never worked and had to replace tires due to unusual wear and tear. cost to replace tires was $478. driver sides door will not shut all the way due to alignment problems and this problem has not been corrected. had to replace fuel filter due to leaking and this cost $178. car has become a money pit and it only has 77,000 miles on it.

Reported in: JERSEYVILLE IL || Crash: N || VIN #: 2MEHM75W04X

TIRES

Reported in: JERSEYVILLE IL || Crash: N || VIN #: 2MEHM75W04X

STRUCTURE:BODY

Reported in: JERSEYVILLE IL || Crash: N || VIN #: 2MEHM75W04X

EQUIPMENT

Reported in: JERSEYVILLE IL || Crash: N || VIN #: 2MEHM75W04X

ENGINE AND ENGINE COOLING

tl* the contact owns a 2002 buick rendezvous. the contact started the ignition and the temperature gauge displayed a hot level reading with the illumination of the coolant warning indicator. the engine began to overheat. the vehicle was taken to an independent mechanic where they replaced the head gasket. the vin was unavailable. the failure mileage was 96,000.

Reported in: SILVER CLIFF WI || Crash: N || VIN #: 2MEFM75W14X

EXTERIOR LIGHTING

the headlights do not stay on. the lights may or may not go on initially but can go out at any time making driving hazardous. the only way to make them light is to hold the handle in the "bright light" position." i have contacted ford with the problem and several dealers to no avail. this has been happening for approximately a year. a related problem seems to be that the air conditioner blower stopped working and the brake light stays on all the time. judging from the complaints i have read on the internet, many people have all three problems at once. *ln

Reported in: MESQUITE NV || Crash: N || VIN #: 2MEFM75W04X

EXTERIOR LIGHTING

headlights on my 2004 mercury grand marquis stopped working while driving. all of the fuses are ok so problem is somewhere else. parking lights and blinkers still work. can hold the high beam lever towards the driver seat and lights will come on but i must hold the lever in while driving with one hand.

Reported in: HOUMA LA || Crash: N || VIN #: 2MEFM74WX4X

EXTERIOR LIGHTING

i was driving my vehicle and the headlights just turned off. i could not see the road. it lasted for about a minute where i have to stop on the side of the road and wait. after that they turned on. then a few days later they did the same thing. this has happened about 10 times

Reported in: PATCHOGUE NY || Crash: N || VIN #: 2MEFM75WX4X

ELECTRICAL SYSTEM

loss of headlights while night driving. this happened on two different occasions. correction required was the replacement of the lighting control module (lcm) on a 2004 mercury grand marquis gs ($512,00). we understand this problem entails 2000 to 2007 ford crown victoria and mercury marquis models only, and ford motor co, has received numerous complaints about this happening but refuses to issue a recall notice.

Reported in: SPOFFORD NH || Crash: N || VIN #: 2MEFM74W24X

EXTERIOR LIGHTING

Reported in: SPOFFORD NH || Crash: N || VIN #: 2MEFM74W24X

ELECTRICAL SYSTEM

headlights go out while driving. they will stay off for a 2 or 3 min. and will come back on for a while, then go off again. i have had the light go off in a 5 mile drive 4 times. this is very dangerous. i have not had a crash, but was pulled over by the police. i have replaced one part, the multi-purpose switch and it had no effect on the lights. after several days of research i believe the cause is the light control module, this part runs from 400 to over 700 dollars. i am on a fixed income and do not have the money to fix this problem. ford should be the one to replace the part. the headlight switch has nothing to do with the lights going out. since the purchase date the switch was on auto, after changing the m-p switch i put the headlights on manual on/off. this problem has being going on for over 2 months. the problem has not been fixed. no funds.

Reported in: BENTONVILLE AR || Crash: N || VIN #: 2MEFM74W64X

EXTERIOR LIGHTING

Reported in: BENTONVILLE AR || Crash: N || VIN #: 2MEFM74W64X

EXTERIOR LIGHTING

2004 mercury grand marquis outside lights goes off and on intermittently. i have 72,000 miles on my car. it suddenly happen one day while i was driving at night from my second job on the highway. it scared me nearly to death and is very dangerous.

Reported in: EUCLID OH || Crash: N || VIN #: 2MHFM75W14X

EXTERIOR LIGHTING

my 2004 mercury grand marquis headlights keep turning off without warning at night. i almost killed a pedestrian as the lights went out at night and i couldn't see before stopping the car. i did however strike the empty babystroller they were pushing which contained groceries. i'm told by the dealer that it is a module. costing $500. plus $99 an hour to diagnose ( which will of course be a min of two hours ) ad then the labor for total of about $1,000. this seems to happen more often the not. i've looked online and found lots of people with the same problem. fortunately there have been no injuries or deaths yet as a result that i'm aware of. so when there is a death because of this, whose is going to tell the family that this was aproblem that could have been avoided or fixed. we should have to wait for injury or death for action to be taken. the dealer ( lincoln mercury) says its a defective part ( module). this is a safety issue since you can't legally drive a car @ night without lights. please look into this and make something happen, please !

Reported in: NORTH HAVEN CT || Crash: N || VIN #: 2MEFM75W24X

EXTERIOR LIGHTING

the nighttime head lights failed on the mercury marquis. 2004 model; we brought the car into the dealership to have the module replaced which is expensive.

Reported in: MANDEVILLE LA || Crash: N || VIN #:

EXTERIOR LIGHTING

vehicle has defective lighting control module (lcm). headlights would not turn on until lcm was kicked. (lcm is mounted directly above gas pedal) now headlights are turning off while driving. (but come back on if the lcm is kicked. ) looking at ebay there are many companies that offer a total upgrade of your existing lcm. they install heavier duty relays. the part # on my lcm is 4w7t-13c788-aa. so it is evident that there is a problem with many lcm's in and around that model year.

Reported in: DOVER PA || Crash: N || VIN #: 2MEFM74W04X

EXTERIOR LIGHTING

when driving at night the low beam headlights go out while vehicle is in motion. this failure is unpredictable and leaves the driver literally "in the dark" with the vehicle moving at whatever speed and direction it is going at. this is definitely a serious safety issue as my research has found that this is a common failure of the vehicle's "light control module" (lcm). further research reveals that the ford / mercury automotive dealerships maintain a ready stock of this part for replacement at the hefty average price of $ 700.00. given the severity of this safety issue it is difficult to understand why there has been no apparent action by nhtsa to require a recall by the manufacturer. this failure recurs frequently and unpredictably.

Reported in: WEST CAPE MAY NJ || Crash: N || VIN #: 2MEHM75WX4X

ELECTRICAL SYSTEM

Reported in: WEST CAPE MAY NJ || Crash: N || VIN #: 2MEHM75WX4X

EXTERIOR LIGHTING

2004 mercury grand marquis headlight will not come on. must hold high beam lever to use headlights and drive with one hand. i replaced the light assembly didn't help.

Reported in: BALTIMORE MD || Crash: N || VIN #: 2MEHM75W44X

EXTERIOR LIGHTING

head lights on my 2004 mercury grand marquis will not come on. parking lights work and hi beams. got pulled over by columbus oh police department because i was driving with hi beams on. this is the second time that this has happened.

Reported in: COLUMBUS OH || Crash: N || VIN #:

VEHICLE SPEED CONTROL

i own a 2004 mercury grand marquis ls that unexpectedly goes into unintended acceleration when slowing down or stopping vehicle. i never know when the unintended acceleration will occur. first noticed problem at about 24000 till now at 71000 miles. the problem occurs usually in a line of traffic as i am slowing down or slowing down to stop at a stop sign or traffic light. or parking the vehicle. suddenly the engine starts racing and sometimes the vehicle will jump forward rapidly (sudden unintended acceleration). i have to apply the brakes rapidly and with extreme pressure to keep the vehicle from hitting the vehicle in front of me or to keep from running a traffic light or stop sign. most of the time when the engine races and i apply the brakes the rear wheels will continue to spin at a high rate even to the point of causing the rubber on the tires to smoke and still try to push me forward. after applying the brakes i must turn off the engine using the key to stop the unintended acceleration. this is a serious safety problem. i noticed the problem not long after purchasing the car and reported it to the dealer dub herring ford in picayune, ms. while the car was still under warranty. they didn't do anything to check or fix the problem. they seemed not to worry or be concerned about this problem! i reported the problem several times to the dealer with no success. i then reported it to the ford motor company several times and they referred me to the dealer which didn't do anything to fix the problem to start with. i then took the car to an independent repair shop and they tried to find out from the dealer and ford co. if there was a recall or notation or fix for the problem. the independent shop said the dealers and ford co. wouldn't give him any information concerning the problem. they asked me to contact ford motor co. and see if i could get any response for a fix or repair and got no help from them. i am lodging a formal complaint against ford and the dealer.

Reported in: MISSISSIPPI MS || Crash: N || VIN #: 2MEFM75W14X

VEHICLE SPEED CONTROL

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while in reverse, the vehicle surged backwards until heavy pressure was applied to the brakes. the vehicle was taken to an authorized dealer where the contact was informed that the failure was normal. the vehicle was not repaired. the failure mileage was 27,800.

Reported in: TEWKSBURY MA || Crash: N || VIN #:

EXTERIOR LIGHTING

all headlights quit without notice of any sort. after replacing bulbs and switches, i went directly to ford. they charged almost $700.00 to replace the "processor lighting control", which the service clerk explained was likely the problem. since ford knew this was a problem, why did they not recall the vehicles having this problem. we could have had a very serious accident.

Reported in: ADDISON ME || Crash: N || VIN #: 2MEFM75W44X

EXTERIOR LIGHTING

head light turn off while driving for no apparent reason , then cycle back on for a few minutes and then turn off again , this continues with out end.

Reported in: EUCLID OH || Crash: N || VIN #: 2MEHM75W94X

VISIBILITY

tl* the contact owns a 2004 mercury grand marquis. the contact stated the vehicle headlights and windshield wiper failed. the vehicle was taken to the local mechanic who performed a diagnostic that located the failure at the headlight control modulator and the windshield wiper motor. the manufacturer was contact and but provided no assistance. the vehicle was not repaired. the failure mileage was 70,000 and the current mileage was 90,000.

Reported in: DE VALLS BLUFF AR || Crash: N || VIN #: 2MEFM74W44X

EXTERIOR LIGHTING

Reported in: DE VALLS BLUFF AR || Crash: N || VIN #: 2MEFM74W44X

STRUCTURE:BODY

tl* the contact owns a 2004 mercury grand marquis. while driving 65 mph, the contact stated that the fiberglass roof detached from the vehicle and ejected onto the rear windshield and trunk. both the trunk and windshield sustained damage. the vehicle was not inspected or repaired. the manufacturer was aware of the failure. the failure mileage was 203,000. the vin was unavailable.

Reported in: EAST MOLINE IL || Crash: N || VIN #:

VEHICLE SPEED CONTROL

tl* the contact owns a 2004 mercury marquis. the contact stated that while driving 20 mph with the brakes engaged, the vehicle suddenly accelerated. the contact stated that in order to stop the vehicle, he had to shift into neutral and shut the engine off. the vehicle was not taken to a dealer to have the failure diagnosed. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 50,000 and the current mileage was 67,000.

Reported in: AFFTON MO || Crash: N || VIN #: 2MEFM75W84X

INTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while driving 30 mph at night, the headlights and the interior lights would suddenly malfunction and stop illuminating, increasing the risk of a crash. the vehicle was taken to an authorized dealer, where a diagnostic test indicated that the head light control module was faulty. the contact did not have the headlight control module replaced. the failure mileage was 150,000.

Reported in: COFFEVILLE AL || Crash: N || VIN #: 2MEHM75W84X

EXTERIOR LIGHTING

Reported in: COFFEVILLE AL || Crash: N || VIN #: 2MEHM75W84X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that the exterior headlights would fail intermittently. the dealer diagnosed that the computer module failed and would need to be replaced. the vehicle was in the process of being repaired. the manufacturer was not contacted. the failure and current mileage was 80,000.

Reported in: DUMAS TX || Crash: N || VIN #: 2MEFM75W74X

EXTERIOR LIGHTING

the headlight would not come on. this first happened 2007, vehicle was inspected and repaired. under warranty headlight modular. this happened again june 2011. headlight modular needs to be replace again.

Reported in: ELDERSBURG MD || Crash: N || VIN #:

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that the headlights shut off without initiation and without warning on an intermittent basis. the dealer advised the contact to bring the vehicle in for diagnostic testing. the manufacturer had not been notified and the failure was not diagnosed or repaired. the approximate failure mileage was 124,000 and the current mileage was 125,000. the vin was unavailable.

Reported in: SLINGER WI || Crash: N || VIN #:

EXTERIOR LIGHTING

my mercury marquis is unsafe! both of my night-time headlights went out at the same time. all other lights work fine inside and out. the head-lights now only work if i hold the high-beam bar, however, they do not work if i let go of the control bar. i drive my vehicle very little, and mostly during the day; however, i do take 70 mph interstate highway trips returning at night. there is no fuse for the head lights or the light control module in either the fuse box above the brake pedal, or under the hood. further investigation reveals that the head light fuse is inside the light control module which is located under the dash above the gas-pedal. also, i've learned that even when this lcm unit is replace, that a new lcm unit can be defective also. common sense dictates that something electrical is causing the fuse to blow in the unit. i believe this indicates a looming fire hazard about to happen. overheating the electrical system from where? if i would elect to have the lcm unit modified with a larger interior fuse, i fear this is not a solution either. ford needs to find the source of the problem that is blowing this fuse even in the new units. the installation at the dealership is $700.00 or above. the market price of the lcm unit is $90. fords needs to recall and replace this lcm unit for an indefinite period; however, since they are making a bunch of money replacing them, and no one has gotten killed yet, will they? i fear replacing the unit this week, an the new one failing and me, suddenly with no headlights possibly running over a pedestrian, or crashing on the interstate and me or someone dying. this problem makes my mercury absolutely unsafe !!! i want an indefinite recall of this unit, and for ford to find and repair the cause of the unit failing.

Reported in: DESTIN FL || Crash: N || VIN #: 2MHFM75W54X

ELECTRICAL SYSTEM

Reported in: DESTIN FL || Crash: N || VIN #: 2MHFM75W54X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact was driving 45 when the headlights illuminated on and off intermittently. the vehicle was taken to the dealer where they replaced the switches for the headlights. the manufacturer was not contacted and the failure persisted. the vin was unavailable. the failure mileage was 60,000 and the current mileage was 80,000.

Reported in: NORTH FRAKLIN CT || Crash: N || VIN #:

ENGINE AND ENGINE COOLING

i had what seems to be a simple coolant leak but it turned out to be the plastic intake manifold cracked. putting a plastic part on top of a motor seems to me a failure of engineering on the part of ford. i did not receive any call back for this part. i did some searching on the web and found that many ford owners had the same problem. i plan to call ford company on monday. do you have any info for me on this subject. thank you.

Reported in: ST.LOUIS MO || Crash: N || VIN #:

SUSPENSION

"check air suspension" light came on. vehicle bottomed out causing very poor handling and control. repair showed failure of air compressor pump, part number 8w1z5319a, a part common to ford motor vehicles with air suspension. the replacement pump has a mrp of $410.00 and $238.00 labor. the vehicle is only driven on paved roads and has never been damaged by poor road conditions.

Reported in: DETROIT MI || Crash: N || VIN #: 2MEFM75W04X

VEHICLE SPEED CONTROL

tl* the contact owns a 2004 mercury grand marquis. while driving approximately 65 mph, the vehicles speed increased. when the brake pedal was engaged, the vehicle began to reduce speed. the contact maneuvered onto the emergency lane and turned the vehicle off. after restarting the vehicle, it began to function normally. the failure occurred three times. the vehicle was taken to an authorized dealer for diagnostic testing and the they were unable to diagnose the failure. the manufacturer was not made aware of the defect. the approximate failure mileage was 50,000. the vin was unavailable.

Reported in: ST. CLOUD FL || Crash: N || VIN #:

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that the headlights shut off without warning. the lights would continuously flicker on and off. in 2006 and 2009, the dealer replaced the lighting control module however, the failure recurred. the manufacturer was made aware of the failure but did not offer any assistance. the current mileage was 121,000 and the failure mileages was 60,000. updated 01/05/12*lj updated 01/09/12

Reported in: HAMPSTEAD NC || Crash: N || VIN #: 2MEFM74W54X

EXTERIOR LIGHTING

the headlights failed during operation of the vehicle while in light rain at night in town. i did not notice the lights failed, on coming traffic flashed their lights to tell me my lights were off. pulling over to the curb i wiggled the cabling under the dash and the lights came on, i then proceeded to move again and the light went off. after a few attempts of wiggling the cabling near the lem module the lights stayed on enough to return to my home. this has been an on going situation with the lights, and i have been on the internet to troubleshoot this fault in the ford motor vehicles. that this problem has been reported with out a recall is appalling. the location of the failed unit most likely is the reason for service mechanic estimates of $700 to $1500 to replace this part. one only has to go on the internet and write the 2004 lighting problem and see the lem module has a un-going product failure.

Reported in: OBERLIN OH || Crash: N || VIN #: 2MEFM74W14X

ELECTRICAL SYSTEM

Reported in: OBERLIN OH || Crash: N || VIN #: 2MEFM74W14X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while driving, the headlights failed without warning. the contact took the vehicle to the dealer and the dealer could not locate a problem with the headlights. the contact replaced the light switch but that did not remedy the problem. the failure mileage was 103,000. the vin was not available.

Reported in: MANNERVILLE NY || Crash: N || VIN #:

EXTERIOR LIGHTING

2004 mercury grand marquis. consumer writes in regards to failure of headlights *tgw the consumer stated the headlights would just randomly go out and come back on after a minute or two. the consumer was informed lighting control module needed to be replaced. *jb

Reported in: GREENBELT MD || Crash: N || VIN #: 2MEFM75WX4X

EXTERIOR LIGHTING:HEADLIGHTS

Reported in: GREENBELT MD || Crash: N || VIN #: 2MEFM75WX4X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that the headlights would fail sporadically and without warning. the vehicle was not inspected for the failure. the contact stated that he believed that the failure was caused by the sensors. the vehicle was not repaired. the vin was not available. the current mileage was 57,000 and the failure mileage was unknown.

Reported in: NORTH HANDOVER MA || Crash: N || VIN #:

EXTERIOR LIGHTING:HEADLIGHTS

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while driving approximately 5 mph, the headlights stopped illuminating. the contact had to constantly hold the headlight switch to keep the headlights illuminated. the vehicle had not been inspected by a dealer nor had it been repaired. the manufacturer was not notified. the failure mileage was approximately 51,000. updated 02/15/12*lj updated 02/17/12

Reported in: FAIRDALE KY || Crash: N || VIN #: 2MEHM75W44X

EXTERIOR LIGHTING

both headlights went out at night without warning, dangerous condition. the dealer replaced the lighting control module which had failed #4w7z13c788.

Reported in: ALLENTOWN PA || Crash: N || VIN #: 2MEFM74W14X

EXTERIOR LIGHTING

2004 grand marquis, original owner, 60002 miles. low beam headlights ( in rain ) just turned off by themselves. high beam was okay. cars approaching from opposite direction continued to blink their lights at us - telling us our lights were not on ( state of florida requires headlights to be on during rain storm ). called dealer upon reaching home - he did not seem surprised. said bring it in and we will replace the " lighting control module ". after several minutes on the phone was informed that the cost would be approx. $700. and that type repair is common on the ford and mercury automobiles. lights just going off - rain, fog or night driving is unsafe. this problem is a traffic problem for the driver as well as fellow drivers sharing the road.

Reported in: TALLAHASSEE FL || Crash: N || VIN #: 676147

EXTERIOR LIGHTING

lights went out while driving down a major highway, only brights would work, then they went off. after clicking them off and on they came back on for a while , then off again. what a dangerous situation this is!! please do a recall on this as i have seen numerous complaints about this happening to people. i can not go anywhere at night in my car, only trust daytime driving now!

Reported in: JENNINGS LA || Crash: N || VIN #:

ELECTRICAL SYSTEM

Reported in: JENNINGS LA || Crash: N || VIN #:

EXTERIOR LIGHTING

the headlights turned off ,while driving 20 mph,and would not come back on..i have noticed on the internet that there are alot of complaints about this same problem,why no recall,what if i was driving 55 mph,things could have turned out very bad..my car will sit in front of my house until a cure is found..thank you

Reported in: CASCADE LOCKS OR || Crash: N || VIN #:

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that the headlight could not be turned off and sporadically, the headlight would not illuminate. the battery had to be disconnected in order to turn the headlights off. the vehicle was not taken to the dealer nor repaired. the failure mileage was not available and the current mileage was 54.095.

Reported in: FOLEY AL || Crash: N || VIN #: 2MEFM74W44X

EXTERIOR LIGHTING

on three or four occasions over a month or so, my headlights, which i turned on manually, went out while i was driving. the last time it occurred, i was on a dark, unlit, two-lane road and thought i would not get home alive. i pulled over, turned off the engine, turned on my emergency flashers and interior lights so that other vehicles would see me. when the road was clear, i started the car again, turned on the headlamps and proceeded to continue my ride home. the lights again went out and i repeated the process until i was home safely. after that, i drove only during daylight. i went to a spartan auto care center and after a diagnostic scan, was told that i needed to replace the head light control module. i was told that this was a common problem with the grand marquis. i elected to take it to a ford dealer when i finally could afford to repair it. the dealer replaced the head light control module on march 30, 2012 at a cost of $760.43. i have seen a litany of complaints from other owners, so this is not an isolated problem. i think this is a dangerous defect and we should be reimbursed for the expense involved.

Reported in: EAST LONGMEADOW MA || Crash: N || VIN #: 2MEFM75W74X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that illuminated sporadically without warning. the vehicle was taken to a local repair shop, who diagnosed that the lighting control module was defective and needed to be replaced. the manufacturer was made aware of the failure and did not offer any assistance. the vehicle was not repaired. the failure mileage was 86,500 and the current mileage was 87,000.

Reported in: PAW PAW MI || Crash: N || VIN #: 2MEFM74W04X

ELECTRICAL SYSTEM

my mother-in-law has a 2004 grand marquis & last night when she started the car to go home after visiting us, the headlights would not come on at all....additionally, the interior lights have come on all by themselves intermittently, and consequently, the battery is drained each time it happens. the interior problem may or may not fix itself by starting/shutting off/opening/closing door. all i did was type "2004 mercury grand marquis" in yahoo search & a multitude of similar problems came up in the results: all stating a defective light control module (lcm). i am going to take the one out of her car today & take it apart & inspect it for cracked ("cold solder") solder joints as almost anything with a pc board ( (made in the last 25 years especially) tends to develop cracked solder because they are made cheaply by using as little solder possible to hold the joint together (when new, anyways) . yet another cheap, modern junk electronic item pumped out in bulk by the thousands that the manufacturer will not support, unless it fails within the warranty period! i cannot believe ford motor company won't issue a recall for this problem as it is not an isolated problem, according to my research! maybe once someone dies in a car wreck from the lights going out while they're going down a freeway @ 70mph, someone will get a good lawyer and sue the pants off of ford motor company!! class action lawsuit, anybody? *js

Reported in: ELIZABETHTON TN || Crash: N || VIN #:

INTERIOR LIGHTING

Reported in: ELIZABETHTON TN || Crash: N || VIN #:

EXTERIOR LIGHTING

Reported in: ELIZABETHTON TN || Crash: N || VIN #:

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that the head lights failed. the contact attempted to turn them back on but to no avail. the contact allowed the vehicle to sit inoperable for several hours, in which the headlights then became operable. the vehicle was taken not taken to a dealer or a mechanic for inspection. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 75,000.

Reported in: ANTARIO CA || Crash: N || VIN #: 2MEFM74WX4X

EXTERIOR LIGHTING

the headlights go and intermittently. they come on initially but only say on, on average, for about 5-10 minutes and will stay off for about 3-4 minutes. the headlight switch has been replaced but the problem is still occurring. no other mechanical work has been done since replacing the switch.

Reported in: WACO TX || Crash: N || VIN #: 2MEFM74W84X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while driving approximately 60 mph with the headlights activated, there was a sudden failure in the headlight illumination. the contact continued to drive and within several minutes, the headlights operated normally. an authorized dealer was notified of the failure and informed the contact that the headlight control module would need to be replaced. the manufacturer was also notified of the malfunction. the vehicle had not been repaired. the approximate failure mileage was 62,000.

Reported in: LEHNORH TX || Crash: N || VIN #: 2MEFM74W64X

EXTERIOR LIGHTING:HEADLIGHTS

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while driving approximately 65 mph, the headlights were activated and suddenly became inoperative. the failure recurred intermittently. the manufacturer was made aware of the problem and informed the contact that there was not a recall related to the malfunction. also, the dealer was notified of the issue who advised that the headlight control module would need to be replaced. the vehicle was not repaired. the approximate failure mileage was 72,000. updated 07/17/2013 *js

Reported in: LONDONDERRY OH || Crash: N || VIN #: 2MEFM74W64X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that the high and low beam headlights became overheated and failed. the vehicle was not taken to a mechanic and was not repaired. the failure mileage was unknown and the current mileage was 125,000.

Reported in: SUMMERTOWN TN || Crash: N || VIN #: 2MEFM74W04X

EXTERIOR LIGHTING

headlights go off unexpectedly while driving at night. experimenting found that high beam (unsafe when driving on 2 way road) may be kept on by holding the turn signal lever in the up position (thus occupying the left hand while driving) internet search indicates that this is a fairly common problem with this make and model, and that replacement of the light control module is expensive ($700 - $900) and not always a long term fix. should be a ford recall item.

Reported in: SPRINGFIELD MO || Crash: N || VIN #:

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. while driving approximately 50 mph, the headlights suddenly failed. the headlights became operable within ten minutes. the malfunction occurred four times. the vehicle was taken to an authorized dealer twice for the same failure. the second time a diagnostic test was performed, the technician stated the computer chip needed to be replaced. the vehicle was repaired. the manufacturer was notified of the defect. the approximate failure mileage was 80,000..... updated 03-28-13 *bf the consumer stated at no time when the lights went off did an indicator on the dash board come on. the dealer advised the lighting control module needed to be replaced. updated 04/09/2013 *js

Reported in: SPRINGFIELD VA || Crash: N || VIN #: 2MEHM75W44X

INTERIOR LIGHTING

Reported in: SPRINGFIELD VA || Crash: N || VIN #: 2MEHM75W44X

ELECTRICAL SYSTEM

Reported in: SPRINGFIELD VA || Crash: N || VIN #: 2MEHM75W44X

FUEL/PROPULSION SYSTEM

tl* the contact owns a 2004 mercury grand marquis. the contact stated that the vehicle stalled without warning. the contact had the vehicle towed to a mechanic and was told the fuel pump needed to be replaced. the failure mileage and current mileages were 45,015.

Reported in: BANNING CA || Crash: N || VIN #: 2MEFM75W54X

EXTERIOR LIGHTING

driving home in the evening on a rural 2 lane highway in ms. and my headlights goes off. no warning just went out. tried to manually turn them on, but nothing happened. this incident could have turned out very different, if i wasn't familiar with the area...this problem seems to be bigger than just me...there was an investigation by your agency nhtsa action #: pe08066, 11/26/08 to 3/24/09. this investigation was closed with basically no action taken at all. just because nobody has died, or been reported injured, doesn't mean this issue is not a safety issue.

Reported in: FLORA MS || Crash: N || VIN #: 2MEFM74W04X

STEERING

turning the steering wheel became hard with uneven "catches" (not smooth motion) when turning left or right and also turning the steering wheel back to "center". steering linkage from steering column to the steering "box" appears to be binding up. this makes turning the steering wheel sluggish and jerky. power steering fluid and belts were ok.

Reported in: LEXINGTON KY || Crash: N || VIN #: 2MEFM74W34X

ELECTRICAL SYSTEM

tl* the contact owns a 2004 mercury grand marquis. the contact stated that the instrument panel malfunctioned. the vehicle was taken to an independent mechanic. the technician was unable to diagnose the failure. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 30,035 and the current mileage was 30,050.

Reported in: WEST BURLINGTON IA || Crash: N || VIN #: 2MEFM75W34X

EXTERIOR LIGHTING

while driving home approx 10:30 pm my headlamps flicked on & of then went out totally and will not come back on, obviously a serious safety issue !

Reported in: WINTER SPRINGS FL || Crash: N || VIN #: 2MEFM74W04X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that the headlights failed. the headlights stayed on if the high beams were activated. the contact changed the fuses and the light bulbs but the failure continued. the vehicle had not been to the dealer. the failure and current mileages were 81,000.

Reported in: AURORA CO || Crash: N || VIN #: 2MEFM75W34X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury gran marquis. the contact stated that while driving 50 mph, the headlights failed. the vehicle was taken to the dealer for inspection, who stated the headlight control module would require replacing. the headlight control module was replaced. the failure was reported to the manufacturer. the failure mileage was 92,000. the current mileage was 92,100.

Reported in: MT PROSPECT IL || Crash: N || VIN #: 2MEFM74W94X

EXTERIOR LIGHTING

headlights do not turn on , internet reports light control unit fails this is a major safety issue.

Reported in: WHITINSVILLE MA || Crash: N || VIN #:

EXTERIOR LIGHTING

vehicle headlights went out at highway speeds with no apparent warning. pulled over and examined lights, only fog lights working. turned off vehicle and restarted, lights worked. sporadic lights working, then not working. able to manually pull and hold dimmer switch to activate bright lights. after researching this problem on the internet i have discovered the problem is the same all across the country in the 2003-05 mercury grand marquis. the lighting control module (lcm) is problematic and poses a safety concern for many owners. ford charges $700-800 to replace this module when i and many of the internet (http://www.carproblemzoo.com/mercury/grandmarquis/headlight-switch-problems.php) owners feel a recall is a valid request.

Reported in: PILLAGER MN || Crash: N || VIN #: 2MEFM74W84X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while traveling at various speeds, the headlights intermittently failed. the vehicle was taken to a private mechanic where it was determined that the lighting module had failed. the vehicle was not repaired. the failure mileage was 86,000.

Reported in: TOPEKA KS || Crash: N || VIN #: 2MEHM75W24X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while driving 30 mph, the headlights failed. the failure recurred several times. the vehicle was taken to a dealer for diagnosis but the contact decided not to have the diagnostic performed. the vehicle was taken to an independent mechanic for diagnosis where the contact was informed that the relay box was the cause of the failure. the manufacturer was made aware of the failure. the vehicle had not been repaired. the failure and current mileage was 30,000.

Reported in: STATEN ISLAND NY || Crash: N || VIN #: 2MHHM75W94X

STEERING

hard to steer, then a binding, more pressure needed to turn steering wheel. then steering seemed to return to "normal". noticed a large amount of corrosion on steering shaft u-joint. *jb

Reported in: TRUMANSBURG NY || Crash: N || VIN #: 2MEFM74W24X

STEERING

tl* the contact owns a 2004 mercury grand marquis. the contact was completing a turn at approximately 5 mph when the steering wheel became extremely hard to turn. the contact checked the power steering fluid but the fluid was at the proper level. the contact then added a lubricant spray to the steering column. the failure recurred. the vehicle was not repaired or diagnosed. the manufacturer was not informed of the issue. the failure mileage was 53102.

Reported in: YOUNGSVILLE NY || Crash: N || VIN #: 2MEFM74W34X

EXTERIOR LIGHTING

while driving home with my wife and granddaughter my wipers started to go on in delay mood and my lights turned on.i was shocked at this because my wiper switch was in the off setting and my light switch was in auto setting and it was a bright sunny day.after about ten or 15 minutes the wipers stopped and lights went out.a few day later i was going to the store and it started all over wipers staying on in the delay mood and this time did not stop.i call my brother in florida whom is a auto tech and he told me that it seemed like the multifuction switch and told me to change it out which i did.it did not resolve the issue and the car remains down due to this issue.there is only 42300 on this car which my father gave me as a gift and he bought it new from leominster lincoln mecury and i feel this issue is a safety problem which could lead to complete wiper failing or worse a car fire from some defective system that controls this wiper system.car remains down as of the writing of this report.due to myself being disabled and on s/s disability i do not have the money to fix this problem because i feel a dealer service tech should take this issue from here.i have disconected the battey and the car now sits in my driveway.

Reported in: LEOMINSTER MA || Crash: N || VIN #: 2MEFM74W74X

VISIBILITY/WIPER

Reported in: LEOMINSTER MA || Crash: N || VIN #: 2MEFM74W74X

ELECTRICAL SYSTEM

Reported in: LEOMINSTER MA || Crash: N || VIN #: 2MEFM74W74X

STEERING

very hard to turn steering wheel. vehicle has been sitting in my driveway for the last 2 months as its unsafe to drive with my children.

Reported in: LOCKPORT NY || Crash: N || VIN #: 2MEFM74WX4X

STEERING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while driving approximately 10 mph, the contact attempted to make a left turn and the steering wheel made a loud noise without warning. the vehicle was taken to the dealer where the mechanic suggested calling the manufacturer. the vehicle was not repaired. the manufacturer was notified. the approximate failure mileage was 55,000. the current mileage was 158,000.

Reported in: CANTON OH || Crash: N || VIN #: 2MEFM74W04X

EXTERIOR LIGHTING

was driving down busy highway lights just went out happened to be church drive ahead and pulled in off highway, the lights has went out about 5 more times since then. checked on internet, and found a lot more with same problem, something has to be done about this before some one is killed. *jb

Reported in: BANKSTON AL || Crash: N || VIN #:

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while driving 35 mph, the headlights failed. the vehicle was stopped and the lights would illuminate at random intervals. the contact had to hold the high beam lever in the on position in order to see the roadway. the vehicle was taken to a dealer for diagnosis and the contact was informed that the lighting control processor would need to be replaced. the vehicle had not been repaired. the failure and current mileage was 108,728 updated 11/15/13*cn the vehicle was repaired. updated 12/3/13

Reported in: WAYNESBORO VA || Crash: N || VIN #: 2MEFM74W24X

EXTERIOR LIGHTING

since august 2013, every time i turned on my signal light, the intermittent sound for the signal would click faster than usual indicating that a light might be bad. i would check all the lights around the vehicle and they were all good. then going about 55 on a highway at night, i noticed that it was really dark in front of my vehicle. pulled over and found that i was driving without light. the head lamps had turned off even though they were on the on position. i had to drive home holding my high beam lights at all times. i heard a click, the lights came on. i let go of the high beam. the head lamps stayed on for 15 min and click, they went off again. this happened to me 4 times. finally, i took the car to have it diagnosed and was told that the lighting control module had gone bad. i would think that there would have been a recall on this item since so many people have had the same problem as listed on nhtsa website. it could be really dangerous.

Reported in: ALEXANDRIA VA || Crash: N || VIN #: 2MEHM75W54X

STEERING

tl* the contact owns a 2004 mercury grand marquis. the contact was completing a turn at approximately 5 mph when the steering wheel became extremely hard to turn without warning. the vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. the manufacturer was notified of the failure. the vehicle was repaired. the approximate failure mileage was 81,244 and the current mileage was 90,000.

Reported in: FERN DALE MI || Crash: N || VIN #: 2MEFM75WX4X

EXTERIOR LIGHTING

tl* the contact owns 2004 mercury grand marquis. the contact stated that while driving at various speeds, the head lights would malfunction intermittently. the vehicle was taken to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 48,500 and the current mileage was 49,000.

Reported in: TOLEDO OH || Crash: N || VIN #: 2MEFM74W44X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while completing a turn, the vehicle exhibited an abnormal grinding. the vehicle was taken to an independent mechanic for diagnosis where it was stated that the pin bearing needed to be replaced. the vehicle was repaired and the manufacturer was notified. the approximate failure mileage was 66,000. ...updated 12/03/13 *bf the consumer stated the vehicle's lights turn off at night, as well. updated 12/6/2013 *js

Reported in: MASSILLON OH || Crash: N || VIN #: 2MEFM74W04X

POWER TRAIN

Reported in: MASSILLON OH || Crash: N || VIN #: 2MEFM74W04X

STEERING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while driving approximately 30 mph, the steering wheel became difficult to turn. the vehicle was taken to an independent mechanic where the lower steering shaft assembly was replaced. there was a recall associated with nhtsa campaign id number 13v385000 (steering) that pertained to the mercury grand marquis model years 2005-2011. the manufacturer was notified and they informed the contact that there was not a recall related to the defect. the approximate failure mileage was 70,000.

Reported in: LAKEVILLE MA || Crash: N || VIN #: 2MEFM74W24X

EXTERIOR LIGHTING

while driving pa turnpike headlights cut off with no warning or any"flickering",replace,bulbs & fuses. didn't help.. the headlights would not work on auto or manual. the only way we were able to safely get off highway was holding bright lite switch forward. this issue has made recalls of "certain models and certain,but not mine??? why aren't marquis and crown vic ,that are"outside" the recall car list,that have the same problem included???is it because not enough people injured or died?? so i'm stuck with a car i can only drive during the day !!! wth? i live on disability and was told it was a thousand dollar repair... why wouldn't mercury consider cars "outside" the recall years be treated like they were part of the recall,since all the symptoms are the same?? the dealer made me feel like i was trying to rip him off or scam him. the headlights cut off and back on at their discretion.. i don't fell safe driving my, fairly low mileage car(well maintained).don't believe i'll be driving ford products after this. if ford would at least help those of us out here,by making the lcm sold to us at a free/at cost ,pricing !i feel that would be fair. i'm sure many cars not having this problem don't need "recalled". i would have thought ford would be honest enough to stand by their products,and address this safety issue?! mail me one and i'll put it in...thank you

Reported in: TOLEDO OH || Crash: N || VIN #: 2MEFM74W44X

ELECTRICAL SYSTEM

Reported in: TOLEDO OH || Crash: N || VIN #: 2MEFM74W44X

STEERING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that there was a constant movement in the steering column. the vehicle was taken to an independent mechanic for diagnosis and they were unable to locate the problem. there was a voluntary recall issued by the manufacturer pertaining to the lower and upper intermediate steering shaft for the grand marquis model years 2005-2011 but not the 2004 model year. the manufacturer was notified of the defect. the approximate failure mileage was 180,000.

Reported in: HARMONY PA || Crash: N || VIN #: 2MEFM74W24X

EXTERIOR LIGHTING

exterior headlights go on and off intermittently. have to hold high beam in place in order to have lights.will automatically turn off and on by itself. has been doing this for about a wk and is getting worse.

Reported in: WHITMAN MA || Crash: N || VIN #:

STEERING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while driving at various speeds and attempting to change lanes, the steering wheel seized then released without warning. the contact also mentioned that it was very difficult to turn the steering wheel. the vehicle was not diagnosed or repaired. the manufacturer was notified. the failure mileage was 80,000.

Reported in: MINNEAPOLIS MN || Crash: N || VIN #: 2MEFM74W54X

EXTERIOR LIGHTING

i was driving southbound on route 95 from baltimore to washington at night. while driving, my headlights suddenly went out. i normally keep the headlights set on the automatic mode. when the headlights went out, i turned the headlight dial on the dash to each of the positions without being able to reilluminate the headlights. i noticed that when i pulled the turn signal lever towards me, the high-beams would go on, but they would not go on when the lever was pushed away from me to keep the high beams on while freeing my hands. i therefore had to drive for approximately 20 miles while keeping the highbeams activated with my left hand. this posed problems when i needed to turn the wheel. i brought the car to my local ford dealership, jerry's ford in annandale, virginia. even though i kept the car at the dealership for several days, they were unable to diagnose the problem because the headlights were properly functioning. the problem recurred while i was driving south on i-95, headed to new york, on october 6. at that time i lost the headlights and they remained out for well over one hour, requiring me to keep the high beams activated with my left hand while driving the car. i am now experiencing the problem on nearly a daily basis. i make short trips to the grocery store, less than a mile from my house, at night, and invariably lose the headlights while driving home. one time i was able to restore the headlights by turning the dial on the dash to the manual position (far right). at other times, this does not work.

Reported in: ANNANDALE VA || Crash: N || VIN #: 2MEFM74W04X

STEERING

the vehicle was being hard to steer and turn - told it to the dealer and was declared unsafe to be on road. had to get the steering column changed to the turn of $679.00 - still have defective part and receipt for the work that was done.

Reported in: WINDSOR CT || Crash: N || VIN #: 2MEFM74W04X

ELECTRICAL SYSTEM

i was traveling down the highway at 55 when i noticed my headlights were not reflecting off the road signs. i pulled over and checked my lights and noticed i only had parking lights not headlights at all. i got back in the car and tried the light switch but nothing came on. i had to have the car towed and was told the lcm lighting control module has failed. at a cost of 400 dollars. safety hazard ford knows about but is doing nothing about it.

Reported in: BRISTOL RI || Crash: N || VIN #:

EXTERIOR LIGHTING

Reported in: BRISTOL RI || Crash: N || VIN #:

STEERING

the power steering did not feel right to me so i took it to triangle service center, 177 boston rd, chelmsford. they inspected the power steering system and the intermediate (lower) shaft was binding and needed replacement. however, because of the ford recall for 2005-2011 ford vehicles, i can not get parts. i called ford and went to the drum hill dealership in lowell but since the 2004 mercury grand marquis are not in the recall, i have no recourse. this is the same part that nhtsa investigated and called for a recall on the 2005-2011 ford vehicles. i believe the 2004 vehicles should be included in the recall as it is the same part in the power steering shaft that has failed in the 2004 that fails in the 2005-2011 models.

Reported in: CHELMSFORD MA || Crash: N || VIN #: 2MEFM74W34X

ELECTRICAL SYSTEM

while driving down the street under normal conditions at night, my headlights went out unexpectedly. they would not turn back on, either in the automatic or manual "on" setting. this problem continues to happen. sometimes the lights work, but then will turn off without warning. i researched this problem on the internet and there are many, many, other complaints exactly the same as mine, with the same make and model car. to me, this is a manufacturing defect and a major safety concern. can you imagine this happening at night on the highway in a snowstorm? the faulty part seems to be the lighting control module, which in my area costs $551.78, and labor is about $90.

Reported in: FREDERICK MD || Crash: N || VIN #: 2MEFM74W64X

EXTERIOR LIGHTING

Reported in: FREDERICK MD || Crash: N || VIN #: 2MEFM74W64X

STEERING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that the steering wheel seized without warning and became difficult to turn without force. the contact had to use extreme bodliy force to complete any turns. the failure was recurring. the contact inspected the vehicle and discovered that the steering shaft and bearings were corroded. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure and current mileage was 124,000.

Reported in: WYOMING MI || Crash: N || VIN #: 2MEFM74W24X

EXTERIOR LIGHTING

i was driving on the interstate when the headlights went off suddenly. the only way i could get lights was by holding the dimmer switch toward me on bright. then it would suddenly click back on and then go off again. it was very scary. after looking this up on the internet this same safety issue has been reported numerous times with the exact same complaint. this is very dangerous.

Reported in: CURTICE OH || Crash: N || VIN #: 2MEFM74WX4X

EXTERIOR LIGHTING

we were driving on rte 202 in chalfont, pa and turned onto rte 152 heading south. while driving along an unlit part of the road, the headlights went out. the switch was not working to turn on or off. i went off the road but was able to recover safely. i turned the car around and headed home. lights came on and off again in about 3 minutes. lights continue to go off randomly when car is driven at night time.

Reported in: DOYLESTOWN PA || Crash: N || VIN #: 2MEFM75W64X

EXTERIOR LIGHTING

while driving at night just prior to entering i-77 in columbia sc my headlights went off without warning. i could only keep them on by holding down the high beam lever until i got home. since then they will sometime work and sometime not. i took it to the local ford dealership and they gave me an estimate of $943.00 for parts and labor. in reading other complaints i see this is not an unusual complaint as it has happened to others. is there any help from the manufacture as i am sure the local dealership is not sympathetic to the problem. this is a dangerous problem as it comes without warning and i could be anywhere at any speed. this was my mom's car and i thank god it happened to me and not her before she passed away.

Reported in: COLUMBIA SC || Crash: N || VIN #: 2MEFM75W14X

ELECTRICAL SYSTEM

Reported in: COLUMBIA SC || Crash: N || VIN #: 2MEFM75W14X

EXTERIOR LIGHTING

while driving at night the headlights go on and off at will. have to hold headlight lever to get lights on and only then bright lights.very unsafe.

Reported in: NASHVILLE TN || Crash: N || VIN #:

STRUCTURE:BODY

i notice small paint peeling at first around back window then since have sever paint issues on both sides of car near rear window going to roof . also other points on car body paint peeling not staying to car surface . this car has now only 44000 and has been rarely used and mostly garaged . it was a gift from my parents whom are now passed away. i am at this point in disbelief because i only use this car mostly in summer . i am disabled and a us coast guard veteran and feel this is an issue from improper paint application or metal preparation form day of build . recall needed a.s.a.p.

Reported in: LEOMINSTER MA || Crash: N || VIN #: 2MEFM74W74X

VISIBILITY/WIPER

i was driving home with my wife and wipers came on in delay mode by themselves without me touching anything . i called my dealer and was told that they thought it was the wiper motor or the multi function switch . first i replaced multi function switch and the same issue wiper came on in delay mode . i then replaced the wiper motor and that worked until 3/19/14 while i took my car out for my 31st wedding anniversary with my wife we were driving to go to dinner and my wiper came on once again at this point i am so outraged at this because i just put new wiper blade on 2 days before and they just started going on in the same way as before in delay mode . i once again have to look into this wiper issue and i am sick to death nothing ever gets recalled or the cost taken by ford for the many issues with this car. there is now 44000 mile on a car i only use when it's nice out and this is just one more problem to deal with again .

Reported in: LEOMINSTER MA || Crash: N || VIN #: 2MEFM74W74X

STEERING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while driving 25 mph, the steering wheel became hard to maneuver. the vehicle was taken to an independent mechanic where the technician diagnosed that the steering column holster had failed. the vehicle was repaired. the manufacture was made aware of the failure. the approximate failure mileage was 88,232 and the current mileage was 128,000. updated 06/10/14 ma the steering shaft was replaced. updated 07/03/14

Reported in: YPSILANTI MI || Crash: N || VIN #: 2MEHM75W44X

STEERING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that the steering wheel had become very difficult to turn. the vehicle was taken to the dealer where it was diagnosed that the lower intermediate shaft was defective and needed to be replaced. the vehicle was not repaired. the manufacturer was notified and no solution was offered. the failure mileage was 90,000. updated 06/24/14 ma the consumer stated there was a recall issued for 2005 model year and beyond vehicles but excluded 2004 vehicles with same failure. updated 06/26/2014 *js

Reported in: GLEN ELLYN IL || Crash: N || VIN #: 2MEFM75W34X

EXTERIOR LIGHTING

while driving, headlights go out. there are hundreds of reports about this on the web, but ford has done nothing about it. they don't even tell owners what to do when the headlamps go out in such a dangerous emergency. (by holding the headlight control arm back in the high beam position, the headlamps will go on (in my case) as is reported by others.) (that fatalities are not reported is irrelevant. this is extremely serious defect and ford has been covering it up for years.) -30-

Reported in: MADERA CA || Crash: N || VIN #: 2MEHM75W54X

STEERING

the occupants (male driver, female passenger) were driving during daylight hours back home from an appointment. as the vehicle approached a curve the driver was unable to turn the steering wheel to any extent to hold his lane in the curve. the vehicle crashed through a guard rail and came to rest in a field. the driver sustained bumps & bruises. the passenger sustained a broken sternum and back pain. the car was a complete loss (totaled) as determined by the insurance company. when the recent gm recall occurred i checked the internet regarding ford/mercury products. mercury had a recall for 2005-2011 vehicles for faulty steering columns that could lead to accidents. however, there were multiple reports from 2004 owners with the same issues. therefore, i didn't to submit this incident to the ntsb.

Reported in: APPLING GA || Crash: Y || VIN #: 2MEFM75W04X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that both headlights intermittently failed. the vehicle was taken to the dealer for diagnostic testing, who stated that the light control module would need to be replaced. the vehicle was not repaired. the manufacture was not made aware of the failure. the failure mileage was 72,000. the vin was not available.

Reported in: BUNA TX || Crash: N || VIN #:

EXTERIOR LIGHTING

i was getting ready to leave my office at dark, started my car and headlights did not come on, everything else was working. it is now april 10, 2014. about 2 months ago my lights have been working intermittently, i will be driving down highway and they will go out. i pull the turn lever to bright lights and they work, let it go and they go out. sometimes they will come back on, sometimes not. it's getting worse and worse.

Reported in: LAKE CHARLES LA || Crash: N || VIN #: 2MEHM75W14X

ELECTRICAL SYSTEM

i was traveling from memphis tn. back home to jonesboro ar. and the lights just stop working it was about 9:30 at night on expressway and all of a sudden no lights and they didn't come back on the headlights and i had to pull the flash to pass foward and hold just to have lights the whole trip home holding it and having to drive with other hand difficult. so it is a safety issue to me and the many others with this issue thanks i pray y'all do a recall on that part to fix the many drivers with the same problems

Reported in: JONESBORO AR || Crash: N || VIN #: 2MEFM74WX4X

EXTERIOR LIGHTING

Reported in: JONESBORO AR || Crash: N || VIN #: 2MEFM74WX4X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while driving various speeds, the headlights failed. the lights re-illuminated after the contact pulled over and waited 5-10 minutes. the vehicle was not taken to a dealer or independent mechanic. the manufacturer was not notified of the failure. the failure mileage was 58,000 and the current mileage was 60,000. updated 06/10/14 ma

Reported in: HUNTINGDON VALLEY PA || Crash: N || VIN #: 2MEFM74W54X

ELECTRICAL SYSTEM

while driving in the evening on an unlit road with my 10yr old in the car my headlights jst went out. there was no place to pull over and we came within inches of ending up in a ravine. i have read your nhtsa report on the issues with ford lcms and i find it ridiculous that this is not considered a safety issue. the internet is full of complaints on this part that ford knows will go bad and still there is no recall.

Reported in: NORTH OLMSTED OH || Crash: N || VIN #: 2MEFM74W84X

EXTERIOR LIGHTING

Reported in: NORTH OLMSTED OH || Crash: N || VIN #: 2MEFM74W84X

ELECTRICAL SYSTEM

i have paid over 500 bucks the first time for the lighting control module. i had my headlights cut off on me while i was driving one day more than 3 years ago. i had tommy vaghun in houston tx repair it. now i have the same problem again. this is a part that is very expenisve to repair. i have no clue what the problem is that makes this happen. this is a vehicle safety issue with no doubt. this should be a problem that ford pays for the repairs. i can not drive anywhere at night with out the lights turning off. i have to hold the flash to pass to have headlights.

Reported in: AUSTIN TX || Crash: N || VIN #: 2MEFM75W44X

EXTERIOR LIGHTING

Reported in: AUSTIN TX || Crash: N || VIN #: 2MEFM75W44X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that the low beam headlights would flicker on and off while activated. the vehicle was taken to an authorized dealer where the lighting control module was replaced however, the failure recurred randomly. the manufacturer was notified of the failure. the approximate failure mileage was 54,000.

Reported in: AUSTIN TX || Crash: N || VIN #: 2MEFM75W44X

EQUIPMENT:AIR CONDITIONER

tl* the contact owns a 2004 mercury grand marquis. the contact stated whenever the air conditioner mechanism was activated the air failed to flow through the vents. the vehicle was taken to an independent mechanic, who informed the contact that the air conditioner control module needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the defect. the failure mileage was unavailable.

Reported in: JONESVILLE SC || Crash: N || VIN #: 2MEFM75W14X

ELECTRICAL SYSTEM

Reported in: JONESVILLE SC || Crash: N || VIN #: 2MEFM75W14X

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

tl* the contact owns a 2004 mercury grand marquis. the contact noticed that the vehicle continuously leaked coolant. the vehicle was towed to the dealer where they stated that the intake manifold needed to be replaced. the vehicle was repaired. the manufacturer was notified, but did not disclose that the part was modified from plastic to metal. the contact experienced multiple leaks before the part was modified to metal. the approximate failure mileage was 85,000. remailed 08/18/14*lj

Reported in: MELBOURNE FL || Crash: N || VIN #: 2MEFM75W64X

ENGINE

Reported in: MELBOURNE FL || Crash: N || VIN #: 2MEFM75W64X

STEERING

tl* the contact owns a 2004 mercury grand marquis. the contact stated while driving various speeds, the vehicle would sway from side to side. the vehicle was taken to the dealer for diagnostic testing. the technician diagnosed that the lower steering shaft needed to be replaced. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 130,000. the current mileage was 131,000. ..updated 08/11/14 *bf the consumer stated this vehicle's model year was not included in the recall. updated 08/20/2014 *js

Reported in: UTICA NY || Crash: N || VIN #: 2MEFM75WX4X

STEERING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while driving 10 mph, the steering wheel seized and caused the vehicle to become difficult to control. the vehicle was not taken to a dealer for a diagnostic. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure and current mileage was 68,000.

Reported in: NAHANT MA || Crash: N || VIN #: 2MEFM74W94X

EXTERIOR LIGHTING

my light control module has been determined by the local dealer to be defective. i've been told it is on back order w/ no eta. i've since been told the nhtsa has inexplicably found this to "not be a safety issue". i'm wondering on what planet the nhtsa drives that having intermittently working headlights is not a safety issue? i am expecting a more definitive and timely response to having my car repaired.

Reported in: SAULT STE. MARIE MI || Crash: N || VIN #: 2MEFM75W94X

STEERING

i was driving down an interstate freeway at 65mph and came to a curve, the steering was very tight and was unable to keep the car in my lane. luckily there was no one next to me at the time. from that time on the steering kept getting tighter and tighter. i had to use bodily force to physically turn the steering wheel. i took the car to an auto repair shop and the issue was diagnosed as a faulty steering shaft joints. i had to have the lower steering shaft replaced. i was informed that 2005- 2011 mercury grand marquis were recalled for this issue. as of writing this 2004 grand marquis are not included. this is a major safety issue and should be looked into further. i believe ford/mercury should be responsible for the cost of this repair.

Reported in: ISANTI MN || Crash: N || VIN #: 2MEFM74W94X

STEERING

steering was tight and as i turned the wheel, the steering became loose. i took the vehicle to my mechanic and he told me that the steering shaft assembly had to be replaced because of rust. he also told me that i was close to having a full steering collapse. i now know that this was a recall item on the 2005 - 2011 mercury grand marquis. why wasn't the 2004 vehicle included?

Reported in: MARLTON NJ || Crash: N || VIN #: 2MHHM75WX4X

STEERING

vehicle hard to steer. had to replace lower steering shaft.

Reported in: BROOK PARK OH || Crash: N || VIN #: 2MEFM74W44X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that the headlights would not illuminate when turned on manually or when turned on by the automatic sensor. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the manufacturer was aware of the failure. the failure mileage was 144,000.

Reported in: WESTLAND MI || Crash: N || VIN #: 2MEHM75W34X

EXTERIOR LIGHTING:HEADLIGHTS

Reported in: WESTLAND MI || Crash: N || VIN #: 2MEHM75W34X

STEERING

my 2004 grand marquis is steering like a tank. i took it to my mechanic and he informed me that the lower immediate shaft was corroded and that there was a recall 13s08 by ford for this steering problem.and that i should take my car to a ford dealer. when i got home i checked to see if the recall was legit. the recall stated that only 2005 thru 2011 cars were affected. i called ford customer service to see if my 2004 with the same problem could be covered by this recall and they said that they could do nothing!

Reported in: SUDBURY MA || Crash: N || VIN #: 2MEFM74W34X

STEERING

tl* the contact owns a 2004 mercury grand marquis. while driving various speeds, the power steering failed and the steering wheel became difficult to turn. the dealer stated that the power steering driveshaft was defective and needed to be replaced. the vehicle was not repaired and the manufacturer was not notified. the failure mileage was 110,000. updated 8/22/14*cn

Reported in: WEST WAREHAM MA || Crash: N || VIN #: 2MEFM75W64X

EXTERIOR LIGHTING

while my wife was driving home at night, her headlights went out on her 2004 mercury grand marquis. she tried all combinations to get the lights back on and had to hold the high beam passing light up while driving the rest of the way home. i took the car to the local ford dealer to get it repaired and they told me it could take a month or more to get the part to fix it. in our area, thunderstorms come up regularly during the day, so the car can't even be driven during the day. ford motor company says that they can't provide a loaner or a rental so that we can drive safely until it is fixed. i don't understand why headlights going out is not a safety issue.

Reported in: TALLAHASSEE FL || Crash: N || VIN #: 2MEFM75W44X

EXTERIOR LIGHTING

headlights would not light had to hold the dimmer switch to flash. what is the potential cost of a fatality due to the headlights going out while driving down the road? wakeup ford.... don't you see the big picture or are your lights out too?!!!!

Reported in: MORAVIA NY || Crash: N || VIN #: 2MHHM75W14X

ELECTRICAL SYSTEM

Reported in: MORAVIA NY || Crash: N || VIN #: 2MHHM75W14X

EXTERIOR LIGHTING

both headlights suddenly wouldn't turn on. very dangerous. night driving prohibited. ford has agreed to repair due to voluntary recall. glad this didn't happen when i was out at night. i live near dark dangerous highways and this could have led to fatal driving conditions had it happened on the road at night.this shouldn't be a "voluntary" recall where you have to call ford to get the fix.

Reported in: COVINGTON LA || Crash: N || VIN #: 2MEFM74W14X

STEERING

after being idle for approximately one week, and driving the car from the driveway, the steering wheel became very loose as if the steering wheel was going to fall off. there is a clicking noise made as you turned the steering wheel and the wheels do turn on the car. we had the car towed to a ford dealership to have the car inspected and possibly repaired. we do live in a snowbelt area with lots of salt on the roads. i did notice that ford issued a recall for the same model car for years 2005 through 2011 and wonder if this is a similar problem those cars suffered but was not noticed in the previous year(s).

Reported in: LAKE GEORGE NY || Crash: N || VIN #: 2MEHM75WX4X

EXTERIOR LIGHTING

our headlights just stopped working. you cant turn them on and the only way you can turn the headlights on is to push the stick forward and hold it forward while you are driving down the road. other than that, they wont come on. all other lights are operating fine.

Reported in: DAMASCUS MD || Crash: N || VIN #: 2MEHM75W24X

FUEL SYSTEM, GASOLINE

tl* the contact owns a 2004 mercury grand marquis. the contact stated that while driving at approximately 30 mph, a fuel odor emitted from the vehicles vents. the failure recurred multiple times. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 170,000.

Reported in: LITTLE ROCK AR || Crash: N || VIN #: 2MEFM75W64X

EXTERIOR LIGHTING

tl* the contact owns a 2004 mercury grand marquis. the contact stated that the headlights failed to illuminate. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 95,203.

Reported in: COHOES NY || Crash: N || VIN #: 2MEHM75W34X

EXTERIOR LIGHTING:HEADLIGHTS

Reported in: COHOES NY || Crash: N || VIN #: 2MEHM75W34X

EXTERIOR LIGHTING

1st incident: headlights went off about 2 minutes after starting car and beginning to drive . would not turn on again while driving or when car was stopped and running. turned off car and tried again. headlights worked for about 30 seconds. continuing this pattern after 2 weeks. headlights do come on when high beam 'flash' lever is held in on position.. have not tested how long they will stay on.

Reported in: OLYMPIA WA || Crash: N || VIN #: 2MEFM74W04X

EXTERIOR LIGHTING:HEADLIGHTS

tl* the contact owns a 2004 mercury grand marquis. the contact received a manufacturer�s recall regarding the headlight module and was informed that the part needed to remedy the vehicle was unavailable. the dealer did not know when the parts would arrive. the manufacturer was notified of the failure. the contact stated that the vehicle experienced headlight failure on multiple occasions. the vin was unavailable. the nhtsa campaign number was not found. the failure mileage was unknown.

Reported in: LUSBY MD || Crash: N || VIN #:

EXTERIOR LIGHTING

headlights randomly turn off while driving. ford states this is not a safety issues, it is! can't be driving without headlights; can cause accidents, tickets, failure to pass state inspections, etc. ford has issued customer relationship campain 14n01, but the part to fix this problem is on back order, and they are unable or unwilling to give any time frame on when part witll be available.

Reported in: ENFIELD CT || Crash: N || VIN #: 2MEFM74W04X

SERVICE BRAKES

tl-the contact owns a 2004 mercury grand marquis. the contact stated while driving approximately 5 mph, the vehicle accelerated while foot was on the brake pedal. the vehicle has not been repaired. the manufacturer was not notified of the failure.the approximate failure mileage was 162,000. kw

Reported in: TOPEKA KS || Crash: N || VIN #: 2MEFM75W74X

EXTERIOR LIGHTING

2004 mercury grand marquis. consumer writes in regards to vehicle headlights turn off randomly and consumer unable to turn them back on. *smd the consumer stated the part needed, was on a 3 month back order. *jb

Reported in: WASHINGTON DC || Crash: N || VIN #:

ELECTRICAL SYSTEM

Reported in: WASHINGTON DC || Crash: N || VIN #:

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